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Fairmont Chateau Laurier

3,182 reviews
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Traveller (1141)
Room & Suite (299)
Dining (38)
Overview
  • Excellent51%
  • Very good28%
  • Average12%
  • Poor6%
  • Terrible3%
Travellers talk about
“gold floor”(118 reviews)
“zoe's lounge”(66 reviews)
“president's club”(39 reviews)
Free Internet
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
All hotel details
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Rooms
Jan 29Jan 30
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1 room, 2 adults, 0 children
Standard Room
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Reviews (3,182)Write a Review
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1,392
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All reviewsgold floorzoe's loungepresident's clubgrand old hotelbyward marketrideau canalbeautiful hotelclassic hotelparliament hilldeluxe roomottawa riverwar memorialan upgradenational galleryvalet parkingmarket areavisiting ottawa
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611 - 615 of 2,801 reviews
Reviewed 4 October 2016

Very disappointing for a Fairmont which is normally the best hotel chain in Canada. Some advance notice of the chaos and construction immediately outside the property would have been nice. Climate control drones on and on despite being in the OFF position. Strangest toilet location...More

Review collected in partnership with Fairmont Hotels & Resorts
1  Thank johnny9948
Response from ChateauLaurier, General Manager at Fairmont Chateau LaurierResponded 6 October 2016

Dear Johnny, Our mission is to turn moments into memories and I regret that we failed to do so on this occasion. We do hope you return one day and allow us the opportunity to regain your trust and loyalty. Sincerely, Claude J. Sauvé General...More

Reviewed 2 October 2016

From the warm greeting, to Zoe's for tea and for dinner to the lovely room and health club, we had an amazing stay in our favorite castle. Just steps away from the Parliament Buildings with a spectacular light show and shopping just down the street...More

Thank annievee
Response from ChateauLaurier, General Manager at Fairmont Chateau LaurierResponded 6 October 2016

We are delighted that you enjoyed your stay in Ottawa’s Castle and look forward to welcoming you back soon. Sincerely, Claude J. Sauvé General Manager

Reviewed 2 October 2016

I have just stayed at the Fairmont Chateau Laurier in Ottawa on a business trip. I also had a number of my clients booked in here for an event that ran over the last week. Overall the hotel is quite impressive and everting is "Grand"...More

Thank Kruger C
Response from ChateauLaurier, General Manager at Fairmont Chateau LaurierResponded 6 October 2016

Thank you for taking the time to share your comprehensive feedback with us. While we are delighted that overall, you and your clients enjoyed your stay in Ottawa’s Castle. Having said this, please accept my apologies for the shortcomings you encountered with our Royal Service....More

Reviewed 30 September 2016

Had a chance to spend an evening in Ottawa with my fiancé. Chose to stay at the fairmont for the luxury they tend to offer. Was a beautiful venue and location. Huge downside was the questionable Internet, pool/spa was closed for renovations and the bed/pillows...More

Review collected in partnership with Fairmont Hotels & Resorts
Thank G9120IXadamp
Response from ChateauLaurier, General Manager at Fairmont Chateau LaurierResponded 6 October 2016

Our mission is to turn moments into memories and I regret that we failed to do so on this occasion. Your experience is certainly not acceptable to us and I regret your disappointment. We do hope you return one day and allow us the opportunity...More

Reviewed 29 September 2016 via mobile

New gold floor opened. Lounge is beautiful and food is, as always, fantastic, but room disappointed. Tv did not work - kept losing signal. Plugin for In room tea/coffee maker required juggling furniture to find outlet. Bathtub was removed so only a shower in place....More

Thank TVH
Response from ChateauLaurier, General Manager at Fairmont Chateau LaurierResponded 5 October 2016

Our mission is to turn moments into memories and I regret that we failed to do so on this occasion. We do hope you return one day, allowing us the opportunity to regain your trust and loyalty. Sincerely, Claude J. Sauvé General Manager

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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Pool
Free Internet
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Spa
Heated pool
Indoor pool
Details
Price range
US$180 - US$378 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Green Hotel in Ottawa
#5 Romantic Hotel in Ottawa
#6 Luxury Hotel in Ottawa
#11 Family Hotel in Ottawa
#12 Business Hotel in Ottawa
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$180 - US$378 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Green Hotel in Ottawa
#5 Romantic Hotel in Ottawa
#6 Luxury Hotel in Ottawa
#11 Family Hotel in Ottawa
#12 Business Hotel in Ottawa
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1141)
Room & Suite (299)
Dining (38)
Pool & Beach (14)
Hotel & Grounds (736)
Bathroom (68)
Business Centre & Event Rooms (9)
Family and Play Areas (1)
Questions & Answers
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Toooooooomo
11 December 2017|
AnswerShow all 4 answers
Response from travelingsisters29 | Reviewed this property |
They do have a good size pool. Don’t know what lenght tho
0
Votes
Annie L
20 October 2017|
AnswerShow all 4 answers
Response from Miguel B | Reviewed this property |
Queen size
1
Vote
Room Tips
"Opt for room with view of Parliament Hill"
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"Depending on which view you want; just ask and you can probably be accomodated"
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"Higher up is better, quieter and the view is awesome."
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"Request for upper level river view rooms for a quiet stay."
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