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Fairmont Chateau Laurier

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#14 of 66 Hotels in Ottawa
Certificate of Excellence
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Fairmont Chateau Laurier
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2,593 Reviews from our TripAdvisor Community

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Showing 2,303: English reviews
Toronto, Canada
Reviewed 14 September 2015

We stayed at the Faimont in Ottawa for 1 night (wish we could have stayed for more) and it was an AMAZING experience. My first time in a Fairmont and they exceeded my expectations! We got a great deal on a standard room, it was for our anniversary so I included that in the notes. When we got there, we...

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Helpful?
1Thank Kammy J
ChateauLaurier, Administration at Fairmont Chateau Laurier, responded to this review

Our mission is to turn moments into memories and it is always so good to hear when we have been successful. We look forward to welcoming you back for future anniversary celebrations! Lee Power Administrative Assistant to the General Manager currently out of the country on assignment

A TripAdvisor Member
1 review
1 helpful vote
Reviewed 14 September 2015

the hotel is gorgeous and in a terrific location. But the facilities weer aging. Our air conditioning barely kept yp with the demand. And the bathroom was old. I think they are doing incremental removations and I am looking forward to seeing the results.

Review collected in partnership with Fairmont Hotels & Resorts
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1Thank A TripAdvisor Member
ChateauLaurier, Administration at Fairmont Chateau Laurier, responded to this review

Thank you for sharing your thoughts with others on Trip Advisor. As you are aware, we are presently undergoing a complete renovation of our guestrooms and suites. We do hope you return one day as we are confident you will be impressed with the improvements. Lee Power Administrative Assistant to the General Manager currently out of the country on assignment

Oakville, Canada
Reviewed 13 September 2015

The Laurier remains the Grande Dame of the Fairmont chain, at least in this part of the world. The staff continue to impress each time we visit, and the rooms are comfortable and well appointed. One gets a real sense of history and presence everywhere one goes. Look for deals if you can - the Great Dates Great Rates program...

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Helpful?
1Thank DWieler
ChateauLaurier, Administration at Fairmont Chateau Laurier, responded to this review

We are delighted that you continue to enjoy your visits to Ottawa’s Castle. We hope to welcome you back soon! Lee Power Administrative Assistant to the General Manager currently out of the country on assignment

Auckland, New Zealand
Reviewed 12 September 2015

In terms of : - Reception Service - Location - General Customer Service - Breakfast Restaurant -Dealing with queries over dietary matters -Rooms - Attention to detail this Hotel , in all of the above categories, scores an unquestionable 5/5. Our first " major" after 7 days of constant travelling, was to get clean clothes in a hurry. Overnight, laundry...

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Thank David R
ChateauLaurier, Administration at Fairmont Chateau Laurier, responded to this review

Dear David, Thank you for your very comprehensive review. Your dining experience is simply not typical of the high level of service we strive to provide to our guests nor is it acceptable to us. We do hope we have the opportunity to welcome you back sometime in the not-too-distant future. Lee Power Administrative Assistant to the General Manager currently...

L.A
Reviewed 11 September 2015

I'm not sure that it's worth the money to stay at the Fairmont in Ottawa. It's a great location, close to the parliament and nightlife. However the rooms were very old and could use some renovation. It smelled of moisture trapped in the walls as soon as you walk into the room. The community area, ie lounge and lobby still...

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1Thank josiell2008
ChateauLaurier, Administration at Fairmont Chateau Laurier, responded to this review

You may be pleased to know that we are presently undergoing a complete renovation of our guestrooms and suites. We do hope you return one day as we are confident you will be impressed with the improvements. Lee Power Administrative Assistant to the General Manager currently out of the country on assignment

Lafonatine,ON
Reviewed 11 September 2015

The hotel and it's staff are excellent. The rooms are comfortable. The décor was romantic and the food excellent. The food could be a bit pricey and the in-room bar items were definitely pricey. I wished that they had free Wi-Fi but overall we had a wonderful weekend.

Review collected in partnership with Fairmont Hotels & Resorts
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Thank 36lindan
ChateauLaurier, Administration at Fairmont Chateau Laurier, responded to this review

I encourage you to join our President’s Club. Membership is free and includes many wonderful benefits including complimentary Wi-Fi. We hope to welcome you back one day soon! Lee Power Administrative Assistant to the General Manager currently out of the country on assignment

toronto
Reviewed 11 September 2015

we stay here quite a bit...for me, the is no other place in Ottawa..the history ,charm and quality of this hotel makes it tops on my list....the staff is wonderful and very accommodating ...very professional and helpful......will be back......oh, and they have a great pet policy for all you dog owners....

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Thank Johnny N
ChateauLaurier, Administration at Fairmont Chateau Laurier, responded to this review

Dear Johnny, Our mission is to turn moments into memories and it is always nice to hear when we have been successful. We look forward to welcoming you back in the future. Lee Power Administrative Assistant to the General Manager currently out of the country on assignment

Vancouver
Reviewed 10 September 2015

The outside and lobby of this hotel are beautiful and full of history. The rooms are well appointed and comfortable and staff are friendly and helpful. However, this hotel is expensive and you have to pay for access to the internet ($16 per day) and there is no fridge in the room. We also first had a room with a...

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Thank Canada_Anna
ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this review

We have various room sizes and configurations and I recommend you reserve deluxe accommodations if you require more square footage and a view. Our reservations agents are well equipped to ensure that your preferences are considered when reserving the perfect guestroom within our Castle. I also encourage you to join our President’s Club. Membership is free and includes many wonderful...

Oakville, ON
Reviewed 9 September 2015 via mobile

Having heard somewhere that his Fairmont was a little run down, we were pleasantly surprised... The hotel is lovely, feels very opulent and a little like traveling back in time. Plus it's always fun to stay in a castle! Our room was a deluxe king and was spacious, clean & comfortable. Zoe's bar is always a fave for a late...

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Thank EnglishinCanada
ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this review

Thank you for taking the time to share your lovely comments with others on Trip Advisor. We are currently in the midst of a complete renovation of our guestrooms and suites and are excited to show off our new product! We are delighted that your stay with us was enjoyable and we look forward to welcoming you back one day...

Clarks Summit
Reviewed 9 September 2015

We stayed here two nights and really enjoyed it. I have stayed here years ago and I was not disappointed upon my return. Excellently maintained property and public spaces. Our room was on the sixth floor and was a bit dark with only one window. However we got a very good price on the room. It was very hot in...

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Thank Jim_the_food_guy
ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this review

Our mission is to turn moments into memories and it is always nice to hear when we have been successful. We hope to see you again one day soon! Sincerely, Claude J. Sauvé General Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Zoe's Lounge
Zoe's Lounge
Cuisines: Canadian, Contemporary
La Terrasse
La Terrasse
Cuisines: International
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Reflecting the confidence, dignity and style of Ottawa, Fairmont Chateau Laurier stands as a testament to this dynamic, thriving city. Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is a magnificent limestone edifice with turrets and masonry reminiscent of a French chateau. ... more   less 

Additional Information about Fairmont Chateau Laurier

Address: 1 Rideau Street, Ottawa, Ontario K1N 8S7, Canada
Region: Canada > Ontario > Ottawa
Price Range: $223 - $495 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Fairmont Chateau Laurier 4*
Number of rooms: 429
Reservation Options:
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Also Known As:
Fairmont Chateau Laurier Hotel Ottawa
Fairmont Hotel Ottawa
Fairmont Hotel Chateau Laurier
Fairmont Ottawa
Ottawa Fairmont
Fairmont Chateau Laurier Ottawa, Ontario
Hotel Style:
#4 Luxury Hotel in Ottawa
#4 Green Hotel in Ottawa
#5 Romantic Hotel in Ottawa
#12 Family Hotel in Ottawa
#12 Business Hotel in Ottawa
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont Chateau Laurier staff and other travellers.
12 questions
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Questions? Get answers from Fairmont Chateau Laurier staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“The Gold Floor.”
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