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Fairmont Chateau Laurier

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#17 of 67 Hotels in Ottawa
Certificate of Excellence
GreenLeadersSilver level
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1 room 2 adults 0 children
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Fairmont Chateau Laurier
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2,672 Reviews from our TripAdvisor Community

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Showing 2,376: English reviews
Peterborough, Canada
Reviewed 20 September 2015 via mobile

Overall our stay was nice, nothing special but nothing terrible either. The staff were polite and friendly, the room was clean and the bed comfortable. The room was a bit small but that's to be expected given the age of the building. The air conditioning took a bit longer then we'd like to cool down, but again that probably goes...

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Helpful?
Thank Lori S
ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this review

Dear Lori, Thank you for sharing your thoughts with others on Trip Advisor. Sincerely, Lee Power Administrative Assistant to the General Manager currently out of the country on assignment

Fergus, Canada
Reviewed 20 September 2015

our stay was overall wonderful. The BEST location to see and experience Ottawa. The staff was exceptional, especially Dallas, the concierge. My husband has trouble walking long distances and when i asked about a wheelchair she brought it up to our room. After seeing the distance to the elevator from there, suggested getting a closer room, which she did. She...

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank Duals98
ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this review

We agree, we have some of the best colleagues in the business. Dallas is truly a Hotel Ambassador. You can rest assured I will share your lovely comments with her. Sincerely, Lee Power Administrative Assistant to the General Manager currently out of the country on assignment

Richmond
Reviewed 18 September 2015

The Chateau Laurier is the premiere hotel of Ottawa. It is right beside the Rideau Canal and next to the Parliament buildings. The hotel, itself, is a heritage building. The staff are fabulous. The service is exceptional. Of course, you do pay for this level of luxury.

Review collected in partnership with Fairmont Hotels & Resorts
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Thank cbrianw2015
ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this review

We are pleased that you enjoyed your stay in Ottawa’s Castle and look forward to seeing you again soon! Sincerely, Lee Power Administrative Assistant to the General Manager currently out of the country on assignment

Palo Alto, California
Reviewed 18 September 2015

I've stayed here at least ten times over the years. Quality of hotel remains high. Rooms vary enormously - some have great views of the canal and locks at work, some stare at inner courtyard. There are fabulous, fancy suites and smaller rooms. All are well appointed and feel luxurious. Beautiful lobby with art gallery, etc. The staff are uniformly...

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Thank califbikegal
ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this review

Our Executive Chef, Louis Simard would love to discuss this further with you, as he is dedicated to our Lifestyle Cuisine program. We hope to welcome you back soon! Sincerely, Lee Power Administrative Assistant to the General Manager currently out of the country on assignment

Toronto
Reviewed 18 September 2015 via mobile

This is an older hotel that has a lot of personality. The room we had was small but everything worked perfectly. Nice view of the parliament buildings. Shower was great and bed was comfortable. Lobby is massive. Friendly and warm staff. Not sure if larger rooms exist but ask for one as the one we had was tiny. Room service...

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Thank Lawrence2300
ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this review

Dear Lawrence, As a heritage building, we do have various guestroom sizes and configuration. Should you require more square footage, might we suggest reserving Deluxe accommodation for your next visit. We look forward to seeing you again soon! Sincerely, Lee Power Administrative Assistant to the General Manager currently out of the country on assignment

Reviewed 18 September 2015 via mobile

The Fairmont chateau Laurier is just beautiful and when entering the hotel you know your in a special place. The staff are always so polite and ready to help you. You certainly must take a walk around the hotel to see the beautiful ballrooms and the luxurious 1920 art deco pool bellow. It was my husband 50th and he even...

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Helpful?
Thank Claudine M
ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this review

Dear Claudine, Our mission is to turn moments into memories and it is always nice to hear when we have been successful. We look forward to seeing you again one day soon! Sincerely, Lee Power Administrative Assistant to the General Manager currently out of the country on assignment

Santa Fe
Reviewed 17 September 2015

Check in - we flew in from Toronto late so got to the hotel about 11:45 pm. Check in ended up being slow because there were a bunch of people at the desk asking questions. Having said that, I appreciated the fact that there were 3 employees working close to midnight (and when we got checked in the employee apologized...

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Thank Dana H
ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this review

Dear Dana, We regret not meeting your expectations regarding the food served by In Room Dining. Please rest assured your experience is certainly not typical of the high quality that we are known for. We encourage you to join our President’s Club. Membership is free and includes many wonderful benefits such as complimentary Wi-Fi. We hope to welcome you back...

Toronto
Reviewed 16 September 2015 via mobile

This hotel does everything right. You really can't go wrong. The room was perfect and immaculate. The breakfast in the hotel restaurant was delicious and worth the price. Requests were dealt with promptly. The only hotel I will stay at in Ottawa.

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Thank TrueToTravel
ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this review

We are delighted that your stay in Ottawa’s Castle was a memorable one. Thank you for sharing your thoughts with others on Trip Advisor. Sincerely, Lee Power Administrative Assistant to the General Manager currently out of the country on assignment

Cairns
Reviewed 16 September 2015

This gorgeous "old lady" is steeped in history & situated in an absolutely perfect location. The hotel is virtually just metres away from some of Ottawa's most important landmarks, such as Parliament Hill, the Rideau Canal, the National Gallery of Canada, the Byward Market & the National War Memorial. There's a spectacular art deco swimming pool featuring pale pink marble...

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Helpful?
Thank Brenda R
ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this review

Dear Brenda, We are so proud of our rich Canadian heritage and history. Our mission is to turn moments into memories and it is always nice to hear when we have been successful. We look forward to welcoming you back one day soon! Sincerely, Lee Power Administrative Assistant to the General Manager currently out of the country on assignment

Toronto, Canada
Reviewed 15 September 2015

Pros: --The location is great, near the Byward Market and Parliament buildings --The hotel is beautiful and has a sophisticated elegance worth seeing --The service is really friendly and welcoming, all around --The lobby is one of the best I've seen; there's lots to see Cons: --The room felt cramped --There was no closet in the room to hang things...

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1Thank Michael M
ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this review

Dear Michael, You may be pleased to know that we are presently undergoing a complete renovation of our guestrooms and suites. We do hope you return one day soon as we are confident you will be impressed with the improvements. Lee Power Administrative Assistant to the General Manager currently out of the country on assignment

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Zoe's Lounge
Zoe's Lounge
Cuisines: Canadian, Contemporary
La Terrasse
La Terrasse
Cuisines: International
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Reflecting the confidence, dignity and style of Ottawa, Fairmont Chateau Laurier stands as a testament to this dynamic, thriving city. Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is a magnificent limestone edifice with turrets and masonry reminiscent of a French chateau. ... more   less 

Additional Information about Fairmont Chateau Laurier

Address: 1 Rideau Street, Ottawa, Ontario K1N 8S7, Canada
Region: Canada > Ontario > Ottawa
Price Range: $263 - $774 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Fairmont Chateau Laurier 4*
Number of rooms: 429
Reservation Options:
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Also Known As:
Fairmont Chateau Laurier Hotel Ottawa
Fairmont Hotel Ottawa
Fairmont Hotel Chateau Laurier
Fairmont Ottawa
Ottawa Fairmont
Fairmont Chateau Laurier Ottawa, Ontario
Hotel Style:
#5 Romantic Hotel in Ottawa
#5 Luxury Hotel in Ottawa
#5 Green Hotel in Ottawa
#12 Business Hotel in Ottawa
#12 Family Hotel in Ottawa
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont Chateau Laurier staff and other travellers.
13 questions
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Questions? Get answers from Fairmont Chateau Laurier staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Free wifi if you sign up for Fairmont's loyalty program, President's Club.”
TravelingMom454, 22 Apr 2017 | Read review
“Upon check in ask for the available rooms & their views ( Canal, Byward Market etc)”
522pattik, 20 Apr 2017 | Read review
“Gold Floor service is exceptional”
briandfoodie, 15 Apr 2017 | Read review
“The view of Parliament is beautiful.”
Bagherailcane, 13 Apr 2017 | Read review
“Not facing Rideau Street Room too noisy”
torontocaroline, 12 Apr 2017 | Read review
5 of 5