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Holiday Inn Ottawa East

Expedia.comUS$97*
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#36 of 67 Hotels in Ottawa
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Holiday Inn Ottawa East
Holiday Inn Ottawa East
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157 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Ottawa East
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Showing 152: English reviews
Toronto, Canada
Reviewed 30 March 2017

When the front desk called and asked me if my room was ok, that should have been my first clue something was amiss. When I went to take my shower, the bath didn't to drain properly. Then there was a long black hair on what looked to be a freshly made bed. I complained to the front desk and I...

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Helpful?
Thank luxbish
Jean Pierre B, Manager at Holiday Inn Ottawa East, responded to this review

Thank you for your review, I'm sorry to hear that you experienced issues throughout your stay and I can assure you this is not the norm. For the benefit of our readers, we conduct "Courtesy Calls" for all checked in guests to ensure they are satisfied with their rooms. Amy

Reviewed 30 March 2017 via mobile

Terrible service. Worse food. Never eat there again. Bacon was raw. Eggs undercooked. Good toast though ....lol I doubt the cook could parboil a turd for a hobo. People who came in after us were finished eating before we were served

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Helpful?
Thank Ken V
Jean Pierre B, Manager at Holiday Inn Ottawa East, responded to this review

Thank you for your review. I'm sorry to hear of your experience in our restaurant. This type of experience is not up to our standards, and we will look into the issue. We hope that you'll allow us the opportunity to make things right during your next stay. Amy

Toronto, Canada
Reviewed 29 March 2017 via mobile

Very clean ( our room was clean and neat), housekeeping staff we're wonderful, reception desk was very welcoming 👌 Very convenient as highway , mall and groceries are nearby Parking was excellent Receptionist saved our trip coming home to let us know that highway was closed and redirected us. Overall I liked the place from the beginning Thanks to everyone...

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Helpful?
Thank kidanjo
Jean Pierre B, Manager at Holiday Inn Ottawa East, responded to this review

Thank you very much for your review! I'm happy to hear that our staff went above and beyond to make your stay with us a memorable experience! We look forward to your next stay with us. Amy

Dallas, Texas
Reviewed 19 March 2017

The hotel was your basic holiday inn hotel. Clean and updated, it is located somewhat outside of downtown Ottawa, but was around 5-10 minutes away via highway. There was lots of parking, but a lot of it was full. My only complaint was that the sheets were a bit rough, and not as soft as I would have liked. Overall...

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Helpful?
Thank Kion B
Jean Pierre B, Manager at Holiday Inn Ottawa East, responded to this review

Thank you for your review. I'll certainly bring your comments to our Housekeeping Manager's attention, but am pleased to know that you enjoyed your overall stay with us! Amy

Reviewed 19 March 2017 via mobile

We stayed here while visiting for the weekend. The front desk staff member was genuinely friendly. Our room was clean and nicely updated (I particularly liked the mini-Keurig and K-cups. A nice touch!) We didn't use the pool area, but it looked nice and clean. No hot tub though. There's a Lonestar conveniently located next door - we didn't go...

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Helpful?
Thank Erin V
Jean Pierre B, Manager at Holiday Inn Ottawa East, responded to this review

Thank you for your review! I'm very pleased to hear that our staff were able to make your stay memorable! We hope to see you again! Amy

Reviewed 18 March 2017 via mobile

I stayed at the hotel for almost a month. I was visiting a very sick friend. The staff was awesome. They were very friendly and supportive during a very challenging time for me. Colleen, one of the waitresses in the restaurant, was a godsend. Her support was amazing. The room was very nice and the food was delicious. They had...

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Helpful?
Thank Janice R
Jean Pierre B, Manager at Holiday Inn Ottawa East, responded to this review

Thank you very much for your review! I'm happy to hear that we were able to comfort you during such a trying time. I'll be sure to pass your comments along to the staff! Amy

Toronto, Canada
Reviewed 16 March 2017

Stayed there about a month ago. The night staff were very nice, and very helpful. The night manager, although young, was very mature for his age, and a delight to deal with. His staff and security the 2 nights we stayed were kind, thoughtful, and pleasant to deal with and to have a nice chat with; when they weren't busy...

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Helpful?
Thank mack6174
Jean Pierre B, Manager at Holiday Inn Ottawa East, responded to this review

Thank you for your kind review! We're very happy to hear that you had a pleasant experience with our staff, particularly the night manager! I'll be sure to pass along your review to him! Amy

Reviewed 16 March 2017

This hotel has a convenient location and many amenities but it's the staff that really set it apart. It's a home-away-from-home for business and vacation stays in our nation's capital. The rooms are well designed, and the ptac units (wall heating and cooling) are quieter than most.

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Helpful?
Thank Glen M
Jean Pierre B, Manager at Holiday Inn Ottawa East, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Amy Mantha

Mississauga, Canada
Reviewed 6 March 2017

Windows do not open and our room were exceedingly hot. Apparently the thermostat is just for show. The hotel's solution was to turn off the heating system but that only brought it down to about 78. Very uncomfortable sleep.

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Helpful?
Thank nataliacanada
Jean Pierre B, Manager at Holiday Inn Ottawa East, responded to this review

Thank you for your review. I'm very sorry to hear that your sleep was uncomfortable and your stay was not up to your standards. We will certainly bring this to the attention of our Maintenance department for review. We would appreciate the opportunity to make things right. At your convenience, please feel free to get in touch with our Front...

Reviewed 4 March 2017

Recently renovated so the hotel had a modern feel. The manager was nice and he was very helpful upon my late check-in. However, I ordered some food from Uber Eats and they forgot the cutlery. When I phoned down to the front desk asking for spare cutlery, I got a lady and she told me to come down and get...

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Helpful?
Thank Duran H
Jean Pierre B, Manager at Holiday Inn Ottawa East, responded to this review

Thank you very much for your review. We're glad to hear that you were able to enjoy your overall stay. I'll be sure to pass your comments along to our Front Office Manager for review, as we're always looking to improve upon our service. We certainly hope to make up for these issues during your next stay! Amy

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the newly renovated Holiday Inn Ottawa East , conveniently located off St. Laurent Boulevard at the Queensway Highway 417. Whether your travel brings you to Ottawa for business or leisure, you will enjoy the warmth and comfort that our fully renovated, "smoke free" guest rooms and suites designed with a taste and style that is sure to make you feel right at home. We offer complimentary WiFi in all our guestrooms and public areas. Flexible meeting facilities can accommodate from 10 to to 200 guests in versatile, modern surroundings making the Holiday Inn Ottawa East your perfect choice for meetings, conferences, or weddings. Corporate travelers are also sure to appreciate our close proximity to major businesses in Ottawa East like RCMP, Bombardier, Alstom Power and the Canadian Forces Offices. The Holiday Inn Ottawa East is just steps away from fantastic shopping at St. Laurent Shopping Mall and a quick drive to Place d'Orleans. Located just minutes from downtown Ottawa, Parliament Hill, the Rideau Canal, Ottawa's various award winning national museums, Byward Market and the Casino du Lac Leamy. Enjoy a hearty breakfast in Reza's Kitchen, treat yourself to lunch, or dinner created by our own local legend, Chef Reza and finish your day with a drink in our bar. ... more   less 

Additional Information about Holiday Inn Ottawa East

Address: 1199 Joseph Cyr St, Ottawa, Ontario K1J 7T4, Canada (Formerly Chimo Hotel)
Region: Canada > Ontario > Ottawa
Price Range: $155 - $262 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Ottawa East 3*
Number of rooms: 256
Reservation Options:
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Also Known As:
Chimo Hotel Ottawa
Holiday Inn Ottawa East Ontario
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Ottawa East staff and other travellers.
7 questions
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Ottawa, Canada
4 months ago
8 months ago
London, Canada
9 months ago

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Questions? Get answers from Holiday Inn Ottawa East staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor”
loouiss, 24 May 2017 | Read review
“We were in the Ellesmere room, which seats 15 comfortable for a meeting.”
annelD2299EV, 28 Apr 2017 | Read review
“King suite non-smoking”
aconnors2017, 22 Apr 2017 | Read review
“Opt for the breakfast upgrade if its available at the time of booking. Great Value!”
duranh2017, 4 Mar 2017 | Read review
“higher floor”
ThrilledEasily, 28 Feb 2017 | Read review
5 of 5
Expedia.com
US$97* /night
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ElvolineUS$115
PricelineUS$100
HolidayInn.comUS$100
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*Disclaimer
Prices are for 1 room, 2 adults
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