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Courtyard Ottawa Downtown

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#22 of 67 Hotels in Ottawa
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Courtyard Ottawa Downtown
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836 Reviews from our TripAdvisor Community

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Showing 786: English reviews
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Riverview, Canada
Reviewed 1 week ago NEW

This hotel is in the heart of the market, and walking distance to any attraction or business event you may be attending. Staff there are amazingly helpful, I have never had a bad expereience there. Rooms are always clean and comfortable.

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Helpful?
Thank Luvsalaugh
Customer R, Manager at Courtyard Ottawa Downtown, responded to this review

Thank you so much for your kind words Luvsalaugh! We're so glad to hear that you enjoyed your stay with us. Friendly staff and clean rooms are an essential part of a good hotel stay so we're happy we met your expectations! Our location is also one of our best features as there is so much to see and do...

Comox Valley, BC
Reviewed 1 week ago via mobile

Checking in after a long flight the front desk was friendly and efficient. They treated me to a breakfast and Beaver tail the following day. The bed was extremely comfortable, and Pearl, housekeeping, was an absolute delight!! She recommended where to eat and shop, plus gifted me with some treats for our youth program. Great customer service all around!! Will...

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Helpful?
Thank sharisraven
Customer R, Manager at Courtyard Ottawa Downtown, responded to this review

Sharisraven, thank you for sharing your feedback regarding your stay. Here at the Courtyard Ottawa Downtown it's our business to provide tired travelers with a welcome respite after a long trip. Comfortable beds and excellent service are just some of what we offer to make sure you are refreshed so that you can make the most of your time in...

Reviewed 2 weeks ago via mobile

On Friday March 3rd, I called the hotel to set up a special upgrade, for my sister and "new" brother in law. Ora was super sweet and was a great help. she had got them an upgraded king room with a bottle of sparkling water and a fruit and cheese plate!! Thank you so much Ora for making my families...

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Helpful?
1Thank toriwadden
Customer R, Manager at Courtyard Ottawa Downtown, responded to this review

Dear Toriwadden, We're so happy to hear that your family enjoyed their honeymoon with us! We are always honoured when guests choose to share their special moments with us. Ora has been with us for many years and is a genuine asset to our team! I look forward to sharing your kind words with her because I know she will...

Webster, New York, United States
Reviewed 3 weeks ago via mobile

Excellent location to Market then Just 1-2 blocks off Canal. Great facility and awesome staff. Great parking, paid but good. Nice bar/lounge. Locale is awesome. Here for RedBull Crashed Ice and able to use points easily.

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Helpful?
1Thank PJI_NY
Customer R, Manager at Courtyard Ottawa Downtown, responded to this review

Thank you PJI_NY for taking the time to give us such a great review! We're happy to hear you're enjoying your stay with us this weekend during Red Bull Crashed Ice! It is one of many exciting events happening in the city this year! Our central location makes it easy to take in such events as we're only a few...

London, United Kingdom
Reviewed 4 weeks ago

The best part of the hotel is the location. Apart from the location, everything else seems a bit disappointing. The hotel needs some renovation/ change of decor especially the front office and the lobby seem dated. Somehow did not feel like value for money. Staff is helpful. Although I was warned about the noise from the street and did experience...

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Helpful?
Thank Kulwinder S
Customer R, Manager at Courtyard Ottawa Downtown, responded to this review

Dear Kulwinder S, We sincerely appreciate you taking the time to review your stay with us! These reviews are helping to improving our service and to future guests alike. We're happy to hear you enjoyed our central location. Being in the Byward Market, our guests have access to so many restaurants, tourist destinations and shopping all within a short walk!...

Reviewed 17 February 2017

It is very hard to find a hotel that is scent free. I can't stay anywhere that has scent machines spraying or scented laundry products. It was so nice to be able to stay and enjoy Ottawa and be able to breathe clean, scent free air at the same time. I will visit again for sure!

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1Thank Seraphine W
Reviewed 30 January 2017

Location, location, location this hotel is exactly where you want to be as a tourist. Lots of bars, restaurants and the Byward market. The hotel is getting a little old even though they are redoing the front entrance and bar area. The rooms are comfortable, beds are always great but the downside is that the washroom was small and the...

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1Thank Mark G
Customer R, Manager at Courtyard Ottawa Downtown, responded to this review

Mark G, thank you for sharing you experience! You are absolutely correct that the location of our hotel is one of our best features. In fact, Ottawa's winter festival, Winterlude is starting this weekend, and anyone staying here is going to be right inside the action! The restaurants are ramping up for a "Stew Cook Off" event on Friday afternoon,...

Toronto, Canada
Reviewed 30 January 2017

The Courtyard Ottawa Downtown is in a great location right by the Byward market and all the adjacent restaurants, bars, cafes & shops. It is minutes away from Parliament Hill and the National Gallery of Canada among other museums and sights. The hotel itself is rather dated and basic and a fair bit of noise from the street can be...

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Helpful?
Thank Roy R
Customer R, Manager at Courtyard Ottawa Downtown, responded to this review

Thank you Roy R for taking the time to share your experience with other travelers! Our location is perhaps one of the best in Ottawa as there is so much to see and do all within a short walk. Our associates are always ready with directions and recommendations if needed. Being located in such a busy area can sometimes lead...

Esteli, Nicaragua
Reviewed 29 January 2017 via mobile

This hotel is a great location for walking to museums, restaurants and activities. The rooms are a little outdated and the service varies on which staff member is working. Overall, a great place for a business trip but not an ideal hotel for a weekend getaway.

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Thank meagold
Customer R, Manager at Courtyard Ottawa Downtown, responded to this review

Meagold, thank you so much for reviewing your stay with us! We're a little disappointed to hear that our service was not always upset to your expectations. We strive to have all staff members, front housekeeping to the Front Desk, offering friendly and helpful service. We will review your comments with our team. Our location is excellent for both business...

Oakville, Canada
Reviewed 2 January 2017 via mobile

My wife and I stayed 2 nights between x-mas and New Year. On arrival, the reception could not have been nicer and more helpful. Throughout the 2 days, front desk staff were exceptional in friendliness and help. After we left, and we're already 4 hours down the road, we realized that we had left something in the room safe. We...

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Helpful?
Thank 114Rainer
Customer R, Manager at Courtyard Ottawa Downtown, responded to this review

We sincerely appreciate you taking the time to post a review of your time with us! We aim to deliver a high level of service to all of our guests and we're pleased to see we met our goal during your stay. We know how stressful it can be when you realize you've left something behind at a hotel so...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Courtyard Ottawa Downtown

Address: 350 Dalhousie St, Ottawa, Ontario K1N 7E9, Canada
Region: Canada > Ontario > Ottawa
Price Range: $157 - $379 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Ottawa Downtown 3*
Number of rooms: 183
Reservation Options:
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Also Known As:
Courtyard Ottawa Downtown Hotel Ottawa
Ottawa Courtyard
Courtyard Ottawa Downtown Ontario
Hotel Style:
#8 Family Hotel in Ottawa
#9 Romantic Hotel in Ottawa
#23 Business Hotel in Ottawa
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Ottawa Downtown staff and other travellers.
5 questions
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Questions? Get answers from Courtyard Ottawa Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room on the outside of the hotel, if you want a view. If you want quiet, ask for something overlooking the courtyard”
 of 5 bubbles Luvsalaugh, 18 Mar 2017 | Read review
“Be aware of street noise and ask for a quieter room.”
 of 5 bubbles qBan, 30 Jan 2017 | Read review
“Avoid the end of th hallway near the lobby as the metal door is heavy and closes loudly (at least on the first floor).”
 of 5 bubbles KootenayKathy, 18 Nov 2016 | Read review
“Second Floor facing York Ave was great.”
 of 5 bubbles michaelaP7154FU, 7 Nov 2016 | Read review
“Ask for a quiet room as some are particularly noisey”
 of 5 bubbles RogerD604, 2 Nov 2016 | Read review
5 of 5