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Courtyard Ottawa Downtown

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#21 of 67 Hotels in Ottawa
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Courtyard Ottawa Downtown
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832 Reviews from our TripAdvisor Community

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There are newer reviews for Courtyard Ottawa Downtown
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Showing 782: English reviews
Victoria, Canada
Reviewed 14 April 2014

Like most hotels these days, this one doesn't seem to put much value on the cleanliness of their establishment. There was a significant amount of dust in the ceiling vents, I had to clean the bath myself and the carpets are worn and dingy. The location is good and the front desk staff I dealt with were nice. By the...

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Helpful?
Thank Voodew
Customer R, Manager at Courtyard Ottawa Downtown, responded to this review

Thank you for providing us with feedback about your stay as it helps us to improve our service! Cleanliness is something we take very seriously and we’re saddened we didn’t meet your expectations as this is something we are regularly praised for. I invite you to contact me directly at info@courtyardmarriottottawa.ca or 613-244-9818 so that we may know what room...

New Jersey
Reviewed 8 April 2014

The room was clean and relatively comfortable. I can't complain but I wouldn't brag about the room in general...it was okay. But I will say the staff was amazing. Everyone was more than willing to help and they were all focused on making my save very comfortable. Stephen was especially helpful and went out of his way to make sure...

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Helpful?
Thank HaveWineWilTravel
Customer R, Manager at Courtyard Ottawa Downtown, responded to this review

Thank you for sharing your experience with other travelers on TripAdvisor! We strongly believe that customer service and cleanliness are two very important parts of a guest’s stay and we’re glad to hear that we delivered! I look forward to sharing your comments with Steven as I know he will appreciate the recognition. Our location offers a variety of things...

Montreal, Canada
Reviewed 5 April 2014

This is the second year in a row my husband and I stayed at this property. The hotel is located in the heart of the famous Byward Market in downtown Ottawa mere steps away from great restaurants, the Parliament, Rideau Canal, and good shopping with The Bay directly across the street which gives you easy access to the Rideau Centre...

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2Thank lublue
Customer R, Manager at Courtyard Ottawa Downtown, responded to this review

Firstly, we would like to thank you for the review. Your kind words are appreciated! The hotel does have a fantastic location with access to all sorts of restaurants, attractions and businesses. We receive a lot of positive feedback about our location and the easy access to stores and restaurants. We take our customer service earnestly and we are thrilled...

Guelph
Reviewed 2 April 2014 via mobile

Easy parking. Welcoming from desk. Nice room (king 4th floor). Bathroom is small and shower / bath needs updating. Nice lobby. Good service. Noise from hallway easily makes it under or around the door, as if there is an amplifier at work. Road noise /construction noise easily heard but at least fan drowns that out. I had issues keeping the...

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Thank canuktrekker
Customer R, Manager at Courtyard Ottawa Downtown, responded to this review

Thank you for sharing your thoughts about your stay with others on TripAdvisor! Your feedback allows us to improve our service. We’re happy that overall you had a good stay with us and that you found our staff to be warm and welcoming! I would however like to thank you for advising us that you had issues with our internet...

Calgary, Canada
Reviewed 31 March 2014

I stayed 2 nights at the Courtyard Marriott and it was the best decision I made on my trip to Ottawa! The hotel is located right in the heart of the Byward Market, so if you're into bars, restaurants, and trendy shops, this is THE place to stay in Ottawa. The hotel itself is great. The room was beautiful, large,...

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Thank hkareemi101
Customer R, Manager at Courtyard Ottawa Downtown, responded to this review

We want to sincerely thank you for taking the time to post such a wonderful review of your stay! We had a lot of fun with your special request and we’re glad you enjoyed your Skittles, minus the yellow ones of course! For many of us, it was the first time we received such a unique request and moments like...

London, Canada
Reviewed 27 March 2014

I recently stayed here for two nights on a business trip. This was my third stay at this hotel. The location is perfect. Everything you need is within walking distance...restaurants, pubs, Byward Market, etc. The front desk staff were very friendly and helpful. Check in was easy and quick. The room was clean and nicely appointed. The bed was great...

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Thank CoorsGuy
Customer R, Manager at Courtyard Ottawa Downtown, responded to this review

Thank you for taking the time to share your experience at our hotel. We sincerely appreciate such a great review! We’re glad to hear that you had such a good stay with us and that our location helps you make the best of your free time. Our staff are very knowledgeable about the area and are always ready to give...

Boston, Massachusetts
Reviewed 24 March 2014

I had the pleasure of staying here while on a business trip and I must say-- the staff really go above and beyond to make your stay enjoyable. Two names that come to mind in particular are Mikey and Stephen. I worked some pretty late nights during that trip and caught Mikey during most of those hours. Even at those...

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Thank paulcalabro_ta
Customer R, Manager at Courtyard Ottawa Downtown, responded to this review

Your review is very much appreciated and we are glad to hear that you had a great stay! Customer service is important to us. We are so glad that our employees were able to brighten your day and provide you with some insight of what Ottawa has to offer. We will be sure to pass along your kind comments to...

Comox Valley, Canada
Reviewed 22 March 2014

I really enjoyed my 3 night stay at the Marriott Courtyard while in Ottawa last week on business. The location on the Byward Market is excellent as there is a wide choice of pubs and restaurants only steps away. The taxi from the airport is only $40 bucks and you can walk everywhere once downtown. The reception desk was gracious,...

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1Thank Paulshappy
Customer R, Manager at Courtyard Ottawa Downtown, responded to this review

We are glad that you had a great stay. Your feedback is much appreciated! Our location is unmatched. Being directly in the heart of the market allows for our guests to be within walking distance to everything. We hope that you were able to experience some of the local restaurants during your stay. Having helpful and friendly staff is important...

Fredericton, Canada
Reviewed 16 March 2014

I generally liked the hotel. The staff very nice and friendly, everyone speaks when they see you in the hallway. The location is great if you are there to do the tourist thing, close to the market, bars, restaurants, shopping, canal and Parliament buildings. Not an impressive exterior and the rooms a little worn but everything clean and tidy. I...

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1Thank elliegirlFredericton
Customer R, Manager at Courtyard Ottawa Downtown, responded to this review

Thank you for taking the time to review our hotel! We are happy to know that you had a great stay overall. We do take customer service to heart and we want all our guests to have enjoyable stays. Our employees are here to assist our guests and answer any questions they may have. As you mentioned we do have...

Ottawa, Canada
Reviewed 15 March 2014

My husband and I stayed at the hotel last night. We chose it for the convenient and super central location. We went to the arcade fire concert at Scotia bank place, and when we returned to the hotel we invited two friends (who we haven't seen in years) to come meet us before going for a drink in the market....

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1Thank hillhellshock
Customer R, Manager at Courtyard Ottawa Downtown, responded to this review

Thank you for taking the time to give us feedback on your stay! We’re sorry to hear that you did not enjoy your stay with us. We understand your frustration with not being permitted to have guests during our “quiet hours” however this policy is to ensure the restful sleep and safety of our guests. We have found that permitting...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Courtyard Ottawa Downtown

Address: 350 Dalhousie St, Ottawa, Ontario K1N 7E9, Canada
Region: Canada > Ontario > Ottawa
Price Range: $166 - $356 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Ottawa Downtown 3*
Number of rooms: 183
Reservation Options:
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Also Known As:
Courtyard Ottawa Downtown Hotel Ottawa
Ottawa Courtyard
Courtyard Ottawa Downtown Ontario
Hotel Style:
#8 Family Hotel in Ottawa
#9 Romantic Hotel in Ottawa
#23 Business Hotel in Ottawa
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Ottawa Downtown staff and other travellers.
5 questions
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Questions? Get answers from Courtyard Ottawa Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Be aware of street noise and ask for a quieter room.”
 of 5 bubbles qBan, 30 Jan 2017 | Read review
“Avoid the end of th hallway near the lobby as the metal door is heavy and closes loudly (at least on the first floor).”
 of 5 bubbles KootenayKathy, 18 Nov 2016 | Read review
“Second Floor facing York Ave was great.”
 of 5 bubbles michaelaP7154FU, 7 Nov 2016 | Read review
“Ask for a quiet room as some are particularly noisey”
 of 5 bubbles RogerD604, 2 Nov 2016 | Read review
“Ground floor is great to have if your out on the town all night.”
 of 5 bubbles dundasperformance, 31 Oct 2016 | Read review
5 of 5