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ARC The Hotel

Traveller (200)
Room & Suite (287)
Dining (14)

About

Location
Cleanliness
Service
Value
An oasis of calm in this busy city, ARC the Hotel Ottawa welcomes its guests into a softly lit lobby with hardwood floors, designer furnishings, modern art wall hangings, and Japanese-inspired architectural flourishes. Business travellers appreciate the downtown location and high-speed Internet access throughout, but the hotel is also a favorite with couples indulging in weekend getaways. The hotel also offers the Arc Lounge & Dining, a virtual business center with high-speed Internet access (surcharge), concierge and valet services, and 24-hour fitness center.
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Property amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free Internet
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Paid Wifi
Public Wifi
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Room features
Air Conditioning
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Boutique
Charming
HOTEL CLASS
1,429Reviews
462Photos
10Q+A
100Room tips
Traveller rating
  • 566
  • 519
  • 210
  • 94
  • 40
Time of year
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Popular mentions
Good value for central Ottawa, very convenient location. Nearby parking garage was free on weekend. Rooms smallish but clean. We stayed only one night and did not use the other hotel facilities. Friendly staff.
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Review collected in partnership with this hotel
Response from YannisParavalos, General Manager at ARC The Hotel
Responded 2 days ago
Dear Ian, we appreciate your valuable feedback and thank you for staying with us. Genuine regards from the entire team.
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Eric at the front desk is an actual gem of a human, along with the rest of the staff at the ARC. Try the avocado toast in the restaurant with their delicious coffee and have a cup of the delicious hot chocolate to warm up when you get back! Only small complaint was that the room
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Response from YannisParavalos, General Manager at ARC The Hotel
Responded 2 days ago
Dear Guest, thank you for your great comments about our Team Members and food services. I will make sure that Eric is properly recognized for his efforts. We hope to be of service to you in the near future. Best regards
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Reasonable, comfortable and central location for sleep, work and access to downtown meetings on foot. Clean, modern room, comfortable beds and crisp linens. Taxi stand right outside front door. Apples or chocolate cookies to snack.
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Review collected in partnership with this hotel
Response from YannisParavalos, General Manager at ARC The Hotel
Responded 5 days ago
Dear Guest, Thank you for taking the time to tell us about your experience. We are delighted to hear your positive impressions. Genuine regards from the entire Team at the Arc.
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First impression walking in was that it was nothing special. Going up to room the hallway was so tiny and dark I felt like I was on a cruise ship. The room we got was the smallest room on the floor. It was also painted dark like the hallway which made me feel claustrophobic.
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Review collected in partnership with this hotel
Response from YannisParavalos, General Manager at ARC The Hotel
Responded 1 week ago
Dear guest, thank you for staying with us and we are sorry that your experience was not what you expected. We have taken note of your comments regarding the corridors and although we cannot do anything about the size we can certainly add some more lighting. We also have different size rooms and we regret for not being able to accommodate you into a bigger room. We would be happy to offer you a complimentary upgrade should you decide to visit us again. Genuine regards from the team.
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Very nice staff but had issues with booking and room. Heat and fan not working - had to change room which was not a problem; my reservation was missing when I arrived but once I showed my email confirmation there was no issue; Should have had breakfast included in room rate, but
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Review collected in partnership with this hotel
Response from YannisParavalos, General Manager at ARC The Hotel
Responded 1 week ago
Dear guest, thank you for letting us about your experience. We appreciate positive and constructive comments as they allow us to learn and get better. The technical issues in your room are being looked after by our Engineering department as a top priority. We apologize about the reservation missing, unfortunately when multiple systems communicate sometimes integration doesn't take place. Once again we thank you for staying with us and hope to see you in the future. Genuine regards
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The most comfortable bed we have ever slept in. Period.
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Late check-out is available on a first comes first served basis and depending what time you require the fees range from free for an extra 1 or 2 hrs to $100 or more depending on the time you request.
0 votes
Valet parking is $25 with in and out privileges
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Judith - don't think there is a shuttle as the Arc Hotel is downtown. I assume you are staying two nights? If you are only staying the night between your late arrival and early departure you'd want to stay at one of the airport hotels. But you must be staying a full day in Ottawa. You'll see I paid around CAN$ 40 for taxi w/ tip. Enjoy!
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Hi Judith: I just did the taxi from airport to the Arc Hotel. It didn't take too long. Especially without traffic I'd say 20-30 minutes. Cost was CAN$41 including tip. Fare was probably CAN$35 or so.
0 votes
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12
"The queen room is very tiny. Says it's good for 1 or 2 but I really wouldn't recommend it for more than 1 person."
"quite floors"
"All rooms are really good here."
"Needs something, anything really, to make the room special/pop. "
"Our room on 3 was fine."
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PRICE RANGE
US$131 - US$209 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
arc hotel ottawa
LOCATION
CanadaOntarioOttawa
NUMBER OF ROOMS
112
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