ARC The Hotel

4.0

Location

Cleanliness

Service

Value

An oasis of calm in this busy city, ARC the Hotel Ottawa welcomes its guests into a softly lit lobby with hardwood floors, designer furnishings, modern art wall hangings, and Japanese-inspired architectural flourishes. Business travellers appreciate the downtown location and high-speed Internet access throughout, but the hotel is also a favorite with couples indulging in weekend getaways. The hotel also offers the Arc Lounge & Dining, a virtual business center with high-speed Internet access (surcharge), concierge and valet services, and 24-hour fitness center.

Full view

Property amenities

Restaurant

Fitness Centre with Gym / Workout Room

Room Service

Bar/Lounge

Free Internet

Breakfast Available

Business Centre with Internet Access

Concierge

Conference Facilities

Dry Cleaning

Laundry Service

Meeting Rooms

Multilingual Staff

Non-Smoking Hotel

Paid Wifi

Public Wifi

Room features

Air Conditioning

Non-Smoking Rooms

Suites

Good to know

HOTEL STYLE

Boutique

Charming

HOTEL CLASS

Full view

Getting there

Gatineau Airport9 km

Ottawa Intl Airport11 km

See all nearby hotels

Nearby restaurants

See all nearby restaurants

Nearby attractions

Escape Manor - Queen Street

4 minEscape Games

National War Memorial

4 minMonuments & Statues

Changing of the Guard

5 minTheatre & Performances

National Arts Centre

5 minTheatres

See all nearby attractions

1,414Reviews

458Photos

9Q+A

100Room tips

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Popular mentions

Disappointed

This place is decent, but I wouldn't say it's a 4-star hotel (I got it through Hotwire and it was in the 4-star category). Rooms are small too. My disappointment with the hotel was with customer service. We flew from TX last weekend to experience skating on the Rideau canal.…

Date of stay: January 2019

Response from YannisParavalos, General Manager at ARC The Hotel

Responded yesterday

Dear Julia, thank you for your feedback and I am sorry that you were not satisfied with the way your situation was handled. We also appreciate the fact that you acknowledge the reservations on Hotwire are normally final. However there is always room for empathy and as Hoteliers we may make exceptions depending on several factors such as occupancy etc. Unfortunately your case was not brought up to my attention for consideration. I would like to extend to you a complimentary night stay on your next visit , if you are coming back to Ottawa. Please do not hesitate to contact me personally or send us your mailing address should you decide to give us another opportunity. Genuine regards, from the Team at the Arc Hotel

Great customer service

Tried this hotel while on a business visit and now is my go to weekly spot. The main differentiator is how they approach and try to improve on customer service. First time I was greeted with a glass of bubbly and ever since they have been attentive to my experience there. …

Review collected in partnership with this hotel

Date of stay: January 2019

Response from YannisParavalos, General Manager at ARC The Hotel

Responded 2 days ago

Dear Ben, We are delighted to hear about your experience. Our Team Members are always doing their best to make guests feel at home. Thank you for your review, it is much appreciated. Best regards on behalf of the entire Hotel Team.

Overnight in Ottawa

A pleasant surprise. I was shopping last minute for value and even though I was in the lobby of another hotel ARC caught my eye on line and I was pleased with the overall value. I would recommend this to any business traveler looking for a solid experience with little fan-fare.

Review collected in partnership with this hotel

Date of stay: January 2019

Response from YannisParavalos, General Manager at ARC The Hotel

Responded 2 days ago

Dear guest, thank you for choosing our Hotel, we are so glad you had a positive experience. your recommendation is much appreciated. We hope to see you again on your next visit to Ottawa. Best wishes from the Arc Team

Comfortable clean convenient

Stayed here for 3 days for New Year’s Eve. Very convenient location walking distance to Parliament Hill and Byward Market. Half hour bus ride to Canadian Tire Centre for Sens game (bus stop one block away). Front desk and lobby area staff all very friendly and professional. Bed…

Date of stay: December 2018

Response from YannisParavalos, General Manager at ARC The Hotel

Responded 5 days ago

Dear Sandy-Sue, we appreciate you taking the time and telling us about your experience. We are glad that you enjoyed certain aspects such as our service. We also made a note of your comments in areas that we can improve upon and will take corrective action immediately. We hope that your next visit with us will be "Flawless", please do not hesitate to contact me personally with any special requirements. Genuine regards, The Arc Team

Business Meetng

We recently had a business meeting at the Arc Hotel and the service was exceptional. Last minute changes were responded to immediately. The staff was professional, courteous and helpful. The meeting was a success and the attendants appreciated the environment.

Date of stay: January 2019

Response from YannisParavalos, General Manager at ARC The Hotel

Responded 5 days ago

Dear Guest, it was a pleasure hosting your event and thank you for your feedback. I will certainly pass on your kind words to our Team Members. We are looking forward to your next event. Yours in Service, Yannis P

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The most comfortable bed we have ever slept in. Period.

Professional photo exclusively commissioned by TripAdvisorARC The Hotel

The Romantic Luxury Suite at the ARC The Hotel

Professional photo exclusively commissioned by TripAdvisorARC The Hotel

The Majestic King Room at the ARC The Hotel

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Do you need a room key for the elevator?

how much is parking per day?

Valet parking is $25 with in and out privileges

When I leave to go to the airport I have to catch a charter flight at 7:00am so I guess I'll have to leave at least 2 hours before that, depending on information I get from the tour company. Is there a shuttle to the airport at that time or how long and approximately how much would a taxi cost?

Judith - don't think there is a shuttle as the Arc Hotel is downtown. I assume you are staying two nights? If you are only staying the night between your late arrival and early departure you'd want to stay at one of the airport hotels. But you must be staying a full day in Ottawa. You'll see I paid around CAN$ 40 for taxi w/ tip. Enjoy!

I will be arriving late (11:00pm+) to check-in. How long does it take by taxi from the airport?

Hi Judith: I just did the taxi from airport to the Arc Hotel. It didn't take too long. Especially without traffic I'd say 20-30 minutes. Cost was CAN$41 including tip. Fare was probably CAN$35 or so.