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ARC The Hotel

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#21 of 67 Hotels in Ottawa
Certificate of Excellence
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1 room 2 adults 0 children
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ARC The Hotel
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1,171 Reviews from our TripAdvisor Community

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Toronto, Canada
Reviewed yesterday NEW

Great location and nice staff, however it does need a bit of modernizing... Seems that check in and check out is always confusing and when there are a few people in line, it takes time.. However, its worth going to this hotel

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Thank Marc T
Plattsville
Reviewed 5 days ago NEW

Staff great, best service I've received from all staff, in a long time. The hotel itself, a little worn, from the slow elevator to the time it takes to get hot water in the shower, (and the noise). Good location to everything, price pretty reasonable.

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Thank mhofstetter
Ottawa, Canada
Reviewed 1 week ago

We liked the people/service but the room was 717...very small for the cost. Also charge for internet..which they should throw in. Also the room was way to hot at 23 even though it was set to 19 degrees.

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1Thank Fiona - Lyse G
Toronto, Ontario
Reviewed 1 week ago

I was in a queen bed size, intimate sized room. It was clean, and comfortable. business purpose, and I did not spend much time in the room. The hotel was a great location in downtown Ottawa. I will definitely consider using the Arc again.

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1Thank ephraimschwartz
Cindy M, Guest Relations Manager at ARC The Hotel, responded to this review

Dear ephraimschwartz, We are delighted to read you enjoyed your stay with us and look forward to welcoming you back in the near future!

Ann Arbor, United States
Reviewed 2 weeks ago

If you need a workhorse that is reliable, amenable, and easy to get around from, this is a good hotel for you. A bit too much noise from the hallways. Paper cups were rationed (with no lid), and would prefer the option of ceramic mug for morning coffee or tea. Water got extremely hot suddenly. Caution! Gym was uninspiring, but...

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1Thank Debora C
Cindy M, Guest Relations Manager at ARC The Hotel, responded to this review

Thank you for taking the time to share your feedback on our TripAdvisor page! We are happy to read that you had a pleasant stay with us and will certainly be passing your feedback along to improve our services. Rest your mind…Awaken your spirit…

Ottawa, Canada
Reviewed 2 weeks ago

For $240/night in Ottawa you expect a reasonable standers. Unfourtunatly this hotel did not even reach the minimum. The room was tiny, the future was old the floor was cracking & the wash-room was crammed. The fridge was dirty & empty. The towels were old & dirty. I can't find any good thing to say about this place.

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1Thank shabib7186
Cindy M, Guest Relations Manager at ARC The Hotel, responded to this review

Dear shabib7186, We would like to sincerely apologize for the issues encountered during your stay. Your comfort is our number one concern so we truly appreciate you bringing this to our attention. This type of problem can occasionally occur in older buildings such as ours. Rest assured that your review will be communicated to the appropriate departments. Please contact us...

Toronto, Canada
Reviewed 2 weeks ago via mobile

Ottawa business hotels seem to be constantly sold out. Given the government market I suspect hoteliers here know they have a captive audience. Rooms are nice. Contemporary. One big beef - bar and restaurant service here has been appalling every time I've been here. Don't schedule meetings here - and I would say there are far better places to spend...

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1Thank StuartCoxe
Cindy M, Guest Relations Manager at ARC The Hotel, responded to this review

Thank you sharing your experience with us. We are happy to read that you had an overall good stay with us but on the other hand, disappointed to read that you had an underwhelming experience at our restaurant. Rest assured that we will be doing a rigorous follow-up with our team. Thanks again for taking the time to share your...

Bridgewater, Nova Scotia
Reviewed 2 weeks ago

A very nice hotel -- clean rooms , comfy bed , friendly staff and I especially liked the free glass of wine -- that was a nice touch. The hotel Resturant was delightful - I had the cauliflower dish and it was great -- thank you for a great stay

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Thank 479jacqueline
Toronto, Ontario
Reviewed 3 weeks ago

Excellent welcome. Nicholas was a joy. I had lost my voice and he offered me a pad and pen. The men that worked at the door were friendly and kind. I am not great with the Keurig and received wonderful assistance the morning I checked out. Kelly was also delightful.

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Thank Sawbonna
Victoria, British Columbia
Reviewed 3 weeks ago

It was nice to arrive after a long day flying. Check in even made it better by offering a free beverage in the lounge. Loved the fresh apples in the hallway and attention to details. Close walking distance to all downtown venues.

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Thank dianaj749
Cindy M, General Manager at ARC The Hotel, responded to this review

Dear Sawbonna, We are delighted to read about your recent stay at Arc The.Hotel! Customer satisfaction is the foundation of any hospitality company and a practice we take very seriously at our property. We hope to have the chance to welcome you again in the near future. Thanks again for the amazing feedback and we will make sure to pass...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Food & drink at the hotel
ARC Lounge- ARC The Hotel
ARC Lounge- ARC The Hotel
Cuisines: Canadian, American, Contemporary
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
An oasis of calm in this busy city, ARC the Hotel Ottawa welcomes its guests into a softly lit lobby with hardwood floors, designer furnishings, modern art wall hangings, and Japanese-inspired architectural flourishes. Business travelers appreciate the downtown location and high-speed Internet access throughout, but the hotel is also a favorite with couples indulging in weekend getaways. Guests at this boutique Ottawa hotel enjoy a glass of sparkling wine at check-in as well as complimentary 24-hour ARC Private Selection Blend coffee and tea service in the lobby. The hotel also offers the Arc Lounge & Dining, a virtual business center with high-speed Internet access (surcharge), concierge and valet services, 24-hour fitness center, and complimentary shoeshines. A library lounge offers a selection of books, magazines, and CDs for in-room use. ... more   less 

Additional Information about ARC The Hotel

Address: 140 Slater St, Ottawa, Ontario K1P 5H6, Canada
Region: Canada > Ontario > Ottawa
Price Range: $171 - $466 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — ARC The Hotel 4*
Number of rooms: 112
Reservation Options:
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Also Known As:
Arc Hotel Ottawa
ARC The Hotel Ottawa, Ontario
Hotel Style:
#8 Luxury Hotel in Ottawa
#18 Business Hotel in Ottawa
#19 Romantic Hotel in Ottawa
#19 Family Hotel in Ottawa
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Questions & Answers

Here's what travellers have asked, with answers from ARC The Hotel staff and other travellers.
9 questions
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Questions? Get answers from ARC The Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Small for price and too hot but comfortable bed. Room a little beat up too.”
fional632, 18 Apr 2017 | Read review
“A bit too much noise from the hallways. Paper cups were rationed (with no lid), and would prefer the option of ceramic mug for morning coffee or tea. Water got extremely hot suddenly. Caution! Gym was uninspiring, but at least it was spacious, clean, and covered the basics (though the balance balls could be more fully inflated/different sizes.)”
918deborac, 15 Apr 2017 | Read review
“always bring ear plugs when you travel you never know when you can hear your neighbours”
samir46, 26 Mar 2017 | Read review
“Corner rooms are lovely and spacious.”
455michelew, 15 Mar 2017 | Read review
“I attended a meeting in the board room...all was good but it was very cold. Had an excellent lunch in the restaurant. The valet parking was great!”
jackiehH7644ME, 13 Mar 2017 | Read review
5 of 5