Perfect hotel for a weekend business trip. Size of the room was a little on the smaller size, but perfectly equipped and enough space for two. Staff were amazing and helpful. Parliament Hill was within 6 mins of walking… beautiful location! Highly recommend this hotel!
OK, I don't want to slag Arc, The Hotel too much like many hotels in the Ottawa area they are quickly trying to recover from COVID lockdowns and protocols as best they can to serve guests. Here's what changed from pre COVID: 1. The restaurant, which still serves amazing food just reopened for breakfast ONLY for now Monday, Nov. 8th. ARC, the Hotel did right by it's guests by yanking the $25 UBER Eats Credit per room, depending if your package has the credit included, and gave me breakfast every morning in the restaurant. Yummy. 2. The gym is only open to guests from 7 AM to 9 PM and you can only use it 45 minutes a time. HOWEVER, it depends on what staff you ask seeming how there is very little to no consistency on its use. 3. Watch what your package includes and make sure you ask for it at the front desk. Meaning, if you are suppose to get Aeroplan points make sure you ask how you get them. My friend and I were supposed to get a complimentary bottle of champagne upon arrive, no one mentioned it. I even asked for it and it fell on deaf ears. 4. Be prepared to ruff it for a while. Yes I know is "usually" a four star hotel with I Preferred but to put it bluntly, you ain't getting nothing. There's no room service, you can't ask for a plate, cutlery or cup, what you get in the your room, is what you get. Anything else be prepared to ask a food delivery service to get it for you or hike it to Bank Street for food. Oh and everything shuts down on Bank Street at 7 PM (except on Friday's and Saturday's). The staff is NO HELP with this, just warning you. 4a. Food delivery companies are not allowed in the hotel under any circumstances. Meaning, they don't care how much you scream, yell and threaten it ain't happening. You must go out of your room and meet Door Dash, Uber Eats, etc in the lobby or outside the hotel. NO EXCEPTIONS!!! 5. Upon check-in they hand you a sort of "House Rules" sheet. He's the big one. Anyone staying under 2 days will NOT GET ROOM SERVICE. Don't ask, it ain't happening. If you are staying 3 days or more you have to request room service 24 hours in advance UPON CHECK IN! So don't forget or you will have buzz the front desk, if you can get someone, and pick up your own sheets, towels and toiletries. Otherwise I'm cutting the ARC, the Hotel some slack. As I said, like many of the hotels in Ottawa they are maneuvering their way out of COVID to get back to normal.…
clean sheets, comfortable bed, service desk was hard to reach at times, no room service, no service in lobby to help you with bags from your taxi, rooms were clean but bathrooms tiles needed deeper cleaning (the grout was a little yellow and the floor grout needed freshening and was looking a little grubby) lobby smelled like a restaurant kitchen - not so nice, rooms did not have privacy blinds(you only had one option complete black out or full exposure to the offices 5 meters away in plain view) my first night I could hear the conversation of the person next to me as their was a connecting door that was not properly sound proofed in-between our rooms. - this hotel is a good value but needs miner easy improvements to become a proper rest place for discerning travellers.
We were given a tiny adjoining room, on night 1, we were awoken by the couple in the adjoining room having sex, the door is not sufficient. Night 2 , new couple playing rap until 2am. Our room smelt strongly of cannabis. There is no number for reception to complain, when went to reception to complain, the receptionist said oh , sorry to here that and left
While extremely good in the value department and in an excellent location, the room itself was not very clean, especially during a pandemic and the hot water was a hit or miss. You had to run the shower on hot to maybe get hot water in the sink. Not very impressive for a hotel in 2021. The staff were fantastic and the bed was comfy despite not having a duvet cover.