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ARC The Hotel

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Traveller (258)
Room & Suite (308)
Dining (14)

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About

#24 of 74 hotels in Ottawa
Location
Cleanliness
Service
Value
An oasis of calm in this busy city, ARC the Hotel Ottawa welcomes its guests into a softly lit lobby with hardwood floors, designer furnishings, modern art wall hangings, and Japanese-inspired architectural flourishes. Business travellers appreciate the downtown location and high-speed Internet access throughout, but the hotel is also a favorite with couples indulging in weekend getaways. The hotel also offers the Arc Lounge & Dining, a virtual business center with high-speed Internet access (surcharge), concierge and valet services, and 24-hour fitness center.
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Property amenities
Paid private parking on-site
Free internet
Fitness Centre with Gym / Workout Room
Bar / lounge
Taxi service
Conference facilities
Meeting rooms
Baggage storage
Parking
Wifi
Restaurant
Breakfast available
Complimentary Instant Coffee
Kids' meals
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Room service
Flatscreen TV
Bath / shower
Safe
Bottled water
Iron
Laptop safe
Private bathrooms
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Trendy
Centrally Located
Languages Spoken
English, French
4.0
4.0 of 5 bubbles1,850 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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ARC The Hotel garners praise for its impeccable cleanliness and prime location, a stone's throw from Parliament and vibrant shopping and dining spots. However, guests caution that the rooms, while tidy, may feel cramped, dated, and occasionally noisy. While the staff's friendly demeanor is often highlighted, some visitors report inconsistencies in service. Moreover, the hotel's amenities are noted to be in need of an upgrade, and the value proposition has been questioned, with guests expecting more luxurious touches for their expenditure.
Location
Central
Atmosphere
Stylish
Rooms
Dated
Value
Expensive
Cleanliness
Meticulous
Service
Friendly
Amenities
Satisfactory
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Anya W wrote a review Yesterday
2 contributions
This is a pleasant, friendly small hotel whose staff went out of their way to help me with small details during a short trip to Ottawa. Nothing was too much trouble. It was quiet and well-appointed. I would stay here again.
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Helen Stilwell, Owner at ARC The Hotel
Responded yesterday
Thank you very much for your kind review. We are delighted to hear that you had a wonderful experience during your recent stay at Arc The Hotel. Your feedback is greatly appreciated, and we will certainly share your review with our dedicated team and management. If there is anything further we can assist you with or any additional information you may require, please do not hesitate to reach out to us. Once again, we extend our sincere gratitude for choosing Arc The.Hotel Ottawa, and we look forward to welcoming you back to Ottawa on your next visit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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cussh wrote a review Feb 2024
Toronto, Canada1 contribution
Astounding that a hotel has the gall to charge what they do for the dreary, cold, bland and dated amenities, while claiming that a traveller should: "Experience Warmth and Comfort in Downtown Ottawa" ! It only rivals cuddling a porcupine. No artwork or even something to cheer up the gray room. Fluorescent bulbs fit for a laboratory. Dated. Worn out, In need of paint and new carpet. The bar could not muster up a bourbon sour, for lack of lemons and the apparently one bottle of cab had been drained by another thirsty guest...sorry. Of 10 downtown Ottawa hotels in which I have stayed over the years - this ranks 11th....
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled solo
Room Tip: Go elsewhere.....
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Helen Stilwell, Owner at ARC The Hotel
Responded 5 days ago
Thank you so much for your review. We greatly appreciate your time to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel. We have taken your feedback on board, and we will strive to make improvements accordingly. To further show our deepest apologies and gratitude, we wish to contact you personally to discuss this further. Please let us know if we can help you with any information
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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VicFromVictoria wrote a review Feb 2024
Victoria, Canada1 contribution
I had a lovely stay, very quiet room where I had excellent rest. All of the staff were very friendly and courteous. My only bump in the stay was a bit of a struggle with my luggage on the front steps so folks with mobility issues perhaps check in with hotel staff for assistance prior to arrival. Thank you ARC, see you next time!
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Helen Stilwell, Owner at ARC The Hotel
Responded 2 weeks ago
Thank you very much for your kind review. We are delighted to hear that you had a wonderful experience during your recent stay at Arc The Hotel. Your feedback is greatly appreciated, and we will certainly share your review with our dedicated team and management. If there is anything further we can assist you with or any additional information you may require, please do not hesitate to reach out to us. Once again, we extend our sincere gratitude for choosing Arc The.Hotel Ottawa, and we look forward to welcoming you back to Ottawa on your next visit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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melody155 wrote a review Feb 2024
1 contribution
The room was great, so was the boardroom, breaky was tasty. Hotel staff friendly and went above and beyond. I felt well cared for and was happy this was my host hotel. Thank you ARC staff, I truly enjoyd my stay.
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Review collected in partnership with this hotel
Date of stay: January 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Helen Stilwell, Owner at ARC The Hotel
Responded 4 weeks ago
Thank you very much for your kind review. We are delighted to hear that you had a wonderful experience during your recent stay at Arc The Hotel. Your feedback is greatly appreciated, and we will certainly share your review with our dedicated team and management. If there is anything further we can assist you with or any additional information you may require, please do not hesitate to reach out to us. Once again, we extend our sincere gratitude for choosing Arc The.Hotel Ottawa, and we look forward to welcoming you back to Ottawa on your next visit.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ThePickyTravveller wrote a review Feb 2024
1 contribution
Modern, clean hotel lobby and rooms and close to downtown. Staff is friendly and work hard to make your stay comfortable , they were very accommodating for my early check in and late check out. Hotel restaurant menu attracted me to stay in as I had no time to venture out. The food was amazing and I was allowed to BMOW. I will definitely be back!
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Review collected in partnership with this hotel
Date of stay: January 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Helen Stilwell, Owner at ARC The Hotel
Responded 4 weeks ago
Thank you very much for your kind review. We are delighted to hear that you had a wonderful experience during your recent stay at Arc The Hotel. Your feedback is greatly appreciated, and we will certainly share your review with our dedicated team and management. If there is anything further we can assist you with or any additional information you may require, please do not hesitate to reach out to us. Once again, we extend our sincere gratitude for choosing Arc The.Hotel Ottawa, and we look forward to welcoming you back to Ottawa on your next visit.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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hyungik J wrote a review Jan 2024
1 contribution
Excellent staff at the front desk! They tried their best to make sure we were enjoying our stay. We came to Ottawa to visit some friends and picked this hotel! It’s absolutely a good choice! The location was great and we enjoyed our time here. We are highly recommended👍
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Helen Stilwell, Owner at ARC The Hotel
Responded Jan 17, 2024
Thank you very much for your kind review. We are delighted to hear that you had a wonderful experience during your recent stay at Arc The Hotel. Your feedback is greatly appreciated, and we will certainly share your review with our dedicated team and management. If there is anything further we can assist you with or any additional information you may require, please do not hesitate to reach out to us. Once again, we extend our sincere gratitude for choosing Arc The.Hotel Ottawa, and we look forward to welcoming you back to Ottawa on your next visit.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Casey R. wrote a review Jan 2024
2 contributions
My husband and I stayed in Ottawa for a special night and we loved our stay at Arc! All the staff were super friendly and provided such amazing service during our entire stay! Front desk was always smiling and welcoming 🙂 We stayed in the romantic suite and the room was extremely clean and I loved the big roman style bathtub! When we arrived the staff had placed an amazing charcuterie board and chilled champagne for us! It really made our stay just that much more enjoyable and we will always remember the service that was provided! I would highly recommend to anyone!
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Helen Stilwell, Owner at ARC The Hotel
Responded Jan 13, 2024
Thank you very much for your kind review. We are delighted to hear that you had a wonderful experience during your recent stay at Arc The Hotel. Your feedback is greatly appreciated, and we will certainly share your review with our dedicated team and management. If there is anything further we can assist you with or any additional information you may require, please do not hesitate to reach out to us. Once again, we extend our sincere gratitude for choosing Arc The Hotel, and we look forward to welcoming you back to Ottawa on your next visit.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mari C. wrote a review Jan 2024
1 contribution
We came to Ottawa to spend time in the holiday season and we definitely picked a right place! Great location and wonderful staff!!! The service was amazing! I will definitely comeback again! We ordered room service as well and the breakfast was very good.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Helen Stilwell, Owner at ARC The Hotel
Responded Jan 13, 2024
Thank you very much for your kind review. We are delighted to hear that you had a wonderful experience during your recent stay at Arc The Hotel. Your feedback is greatly appreciated, and we will certainly share your review with our dedicated team and management. If there is anything further we can assist you with or any additional information you may require, please do not hesitate to reach out to us. Once again, we extend our sincere gratitude for choosing Arc The Hotel, and we look forward to welcoming you back to Ottawa on your next visit.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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EEDMtl wrote a review Dec 2023
1 contribution
Excellent service and super willingness to offer customer satisfaction. The rooms are tired looking and could use a refresh as they seem to be the trend of when the hotel opened. Room also needs improved lighting as it was general dark (bathroom was the only brightly lit room). Turndown service was excellent and the maid, Christine, superb. Her turndown service included a number of items that many higher rated hotels could put back into their routine. The restaurant is rather bland with a minimalist look that offers no warmth or congeniality. Breakfast food and prep was good, but the condiments (jam and peanut butter) not a premium brand. However, the fantastic service regardless of at Breakfast, front desk, maids made it a pleasant stay.
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Review collected in partnership with this hotel
Date of stay: December 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Helen Stilwell, Owner at ARC The Hotel
Responded Jan 1, 2024
Thank you very much for your kind review. We are delighted to hear that you had a wonderful experience during your recent stay at Arc The Hotel. Your feedback is greatly appreciated, and we will certainly share your review with our dedicated team and management. If there is anything further we can assist you with or any additional information you may require, please do not hesitate to reach out to us. Once again, we extend our sincere gratitude for choosing Arc The Hotel, and we look forward to welcoming you back to Ottawa on your next visit.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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tonie24680 wrote a review Dec 2023
1 contribution
The close is walking distance from restos and bars, just few minutes drive to tourist spots so it is really convenient. You can’t really hear cars from outside but there are some instances that I can hear the person from the other room. The water takes time to heat up when you use the shower past 10PM (maybe because they do laundry and housekeeping by then). There are no toothbrush and toothpaste in our room but we did have shower toiletries. Overall, 4/5. I’ll pick it again if ever I come back for a stay. Thank you for having us!
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Review collected in partnership with this hotel
Date of stay: December 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Helen Stilwell, Owner at ARC The Hotel
Responded Dec 31, 2023
Thank you very much for your kind review. We are delighted to hear that you had a wonderful experience during your recent stay at Arc The Hotel. Your feedback is greatly appreciated, and we will certainly share your review with our dedicated team and management. If there is anything further we can assist you with or any additional information you may require, please do not hesitate to reach out to us. Once again, we extend our sincere gratitude for choosing Arc The Hotel, and we look forward to welcoming you back to Ottawa on your next visit.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
C$169 - C$228 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
arc hotel ottawa
LOCATION
CanadaOntarioOttawa
NUMBER OF ROOMS
112
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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ARC The Hotel - UPDATED 2024 Prices, Reviews & Photos (Ottawa, Ontario) - Tripadvisor

Frequently Asked Questions about ARC The Hotel
Which popular attractions are close to ARC The Hotel?
Nearby attractions include Escape Manor - Queen Street (0.3 km), National War Memorial (0.3 km), and Changing of the Guard (0.4 km).
What are some of the property amenities at ARC The Hotel?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at ARC The Hotel?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at ARC The Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at ARC The Hotel?
Yes, paid private parking on-site and paid private parking nearby are available to guests.
What are some restaurants close to ARC The Hotel?
Conveniently located restaurants include Sansotei Ramen, Beckta Dining & Wine, and Aroma Meze.
Are there opportunities to exercise at ARC The Hotel?
Yes, guests have access to a fitness centre during their stay.
Is ARC The Hotel located near the city centre?
Yes, it is 0.3 km away from the centre of Ottawa.
Does ARC The Hotel offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at ARC The Hotel?
The staff speaks multiple languages, including English and French.
Are there any historical sites close to ARC The Hotel?
Many travellers enjoy visiting Parliament Hill and Buildings (0.5 km), Rideau Hall (2.6 km), and Laurier House National Historic Site (1.7 km).