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The employees are really professional and respectful. However my room on the 2nd room was in a bad need of renovation especially for the price paid (really high!!). The carpet was old and smelled bad. The bathroom was also very old, especially the bathtub. The...More
Well located in front of the Rideau Shopping Mall, close to Parliament and of course, the canal. The rooms are cozy and well maintained. The staff is supper helpful and the food service is amazing either at the Albion or the room service. The pool...More
Management response:Responded 1 week ago
We very much appreciate your comments regarding your stay at the Novotel Ottawa and are delighted to read that you had an excellent stay and enjoyed your visit at our hotel.
It is always encouraging to learn that guests are satisfied with our...More
A great location and very comfortable bed. The staff was very helpful and accommodating. The room was very warm. Adjusting the temperature didn't seem to help at all. Very stuffy and musty. The room was clean and well kept. Bathroom was huge.
We were in Ottawa for our daughter's graduation and we couldn't have asked for a better situated hotel. It was a short walk to convocation, right across the street from the Rideau Center, and walking distance to great restaurants and the Byward Market. I had...More
Wasn’t expecting too much, I was surprised by the room and service.
Room was very clean and spacious.
Staff always kind and helpful. Gym is small but essential equipment is there. USB charger plug in the room.
I d stay there again !!