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Novotel Ottawa

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Novotel Ottawa
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1,349 Reviews from our TripAdvisor Community

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Showing 981: English reviews
Toronto
Reviewed 4 weeks ago via mobile

This is my first stay in a Novotel property, and probably my last.... I travel quite a bit so I can be a bit of a hotel snob - but my expectations are not high end either(just as a reference one of my favorite goto's is the Holiday Inn Express brands). So that being said. The positives.. the staff are...

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Helpful?
Thank juicyfruitToronto
Management response:

-Dear “Meh”, Thank you for taking the time to write us a feedback about your stay. We are proud of the comment you made about the hotel staff being wonderful, and the cleanness of the hotel rooms. Also we are glad you liked our restaurant. Renovation and modernization are part of our ongoing commitment to maintain the hotel appearance, as...

Chevy Chase, Maryland
Reviewed 4 weeks ago

Review collected in partnership with Accorhotels.com
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Helpful?
Thank L3542LCbarbaram
Management response:

Old Forge, New York
Reviewed 16 March 2017

The room was ok, but wasn't as nice as I was expecting for the price. I was disappointed that after walking through numerous corridors w/my daughter to get to the pool, it was actually "closed" due to overcapacity, and they didn't know when we would be able to even come back to swim, so she was very disappointed. The rooms...

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Helpful?
Thank SraLor
Management response:

Dear Sarlor, Thank you for taking the time to share your comments concerning your stay at the Novotel Ottawa I am glad you enjoyed your stay and the breakfast. The restaurant team loved your wonderful comment about the breakfast being the best. Our greatest reward is your (overall good stay), we are looking forward in welcoming you back to Novotel...

A TripAdvisor Member
Level Contributor
14 reviews
5 hotel reviews
11 helpful votes
Reviewed 14 March 2017 via mobile

Small rooms. Walk miles to pool. Up around corners down halls. Thru showers. Quite the hike. Not worth it! Busy street to unload your luggage. And fight off the beggers. Breakfast for paying customers get seated before the all included people!! No early check in ABSOLUTELY. Poor customer service. Over charged for parking and had to fight to be reimbursed.

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Helpful?
Thank A TripAdvisor Member
Management response:

Dear Guest We apologize that your experience at our hotel did not meet your expectations. We are currently undergoing renovations to provide the best possible accommodations for our guests. The best possible service for all of our guests is our top priority. I would appreciate the opportunity to speak to you about your experience in further detail. Sincerely, Jack Bachi...

Sheffield
Reviewed 13 March 2017

Good location generally, but a bit of a trek to parliament buildings, etc. On a busy street so was a little noisy - particularly sirens. We had room 204. Nice to have a fridge in the room too. Close to Byward Market - loads of bars and eateries, and the Rideau Centre for shops and eateries.

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Helpful?
Thank Beverley W
Management response:

Dear Sebastian R, Thank you for your wonderful review, we are always excited to receive great feedback from our guests. We look forward to welcoming you back in the future and continuing to exceed your expectations. Sincerely, Jack Bachi Novotel Ottawa

Reviewed 10 March 2017

I had to spend the weekend in Ottawa in between business travels and this hotel was fantastic. Everything from the location to the service to the food was brilliant. I'd definitely come back many times.

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Helpful?
Thank Sebastian R
Management response:

Dear Guest, Thank you for your wonderful review, myself and the entire Novotel team are proud of the top score you rated us, we thank you very much for your encouragement, an extra motivation to maintain our commitment to the highest level possible in “Guest service” Please give us always the opportunity to serve you again in the future Sincerely,...

Tironto
Reviewed 2 March 2017

We stayed in the junior suite with a 4 and 7 year old. They slept on the pull out couch. Despite a nasty wisdom tooth infection I loved my stay. They were so accommodating and helpful. They even gave me salt so I could rinse my mouth out. Our kids loved it. I highly recommend getting the breakfast included. It's...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank organicmama8
Danny P, Front Office Manager at Novotel Ottawa, responded to this review

Thank you organicmama8 for the wonderful review. We Hope to welcome you again soon! Best Regards, Danny Ponte Novotel Ottawa

Reviewed 1 March 2017 via mobile

Rooms were usual Novotel - it is of a modern standard although the restaurant room was more stylist and breakfast had lots of variety The small cafe was handy with nice relaxing chairs to read papers.Excellent location by rideau centre

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Helpful?
Thank Caroline C
Danny P, Front Office Manager at Novotel Ottawa, responded to this review

Thank you Caroline C for the kind words. It was a pleasure for us to have you as our guest. We look forward in welcoming you again soon. Best Regards, Danny Ponte Novotel Ottawa

Ottawa, Canada
Reviewed 26 February 2017

I was there 10 days ago, for only one night. Well located downtown Ottawa. Friendly staff, renovated room, comfortable bed, quiet. Really enjoyed the cozy atmosphere of the Restaurant for Dinner and even better for the breakfast. It felt like like being at home.I would recommended that hotel with no hesitations. I will be back! Suzanne

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Helpful?
Thank Care4U2
Danny P, Front Office Manager at Novotel Ottawa, responded to this review

Thank you so much Suzanne for your kind words and 5/5 rating. We are glad that you will keep great memories of your stay with us at Novotel Ottawa. We look forward to your next visit and thank you for your recommendation. Best Regards, Danny Ponte Novotel Ottawa

Kingston, Canada
Reviewed 24 February 2017

I like the proximity to The Byward Market and shopping for this hotel. It's not hard to find a restaurant or sights and attractions. Also located near Parliament. However, the rooms are small. Not that the size of the room is that much of an issue, but it is a pet friendly hotel. I have a big dog. While it...

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Helpful?
Thank GigiCee
Danny P, Front Office Manager at Novotel Ottawa, responded to this review

Dear GigiCee, Thank you for posting your review. Our central location is certainly one of our best assets and our team members are always willing to provide the best experience to every single guest. We are happy that Ollie had a wonderful stay! Sincerely, Danny Ponte Novotel Ottawa

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
The Albion Rooms
The Albion Rooms
Cuisines: Canadian, Bar, Contemporary, Gastropub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
A charming modern full-service hotel set in the heart of downtown Ottawa, located just steps to the Byward Market and the Rideau Canal, a short walk to the Parliament and across the street from the Rideau Shopping Centre- the leading shopping destination in the city which holds one of the only Nordstrom stores in Canada. The Novotel Ottawa is perfectly situated across from the Shaw Centre (Ottawa Convention Centre) and the University of Ottawa is a 5-minute walk from the property. The trendy new Albion Rooms Restaurant at the Novotel has been recognized by the New York Daily News as “hypercool” and voted by UrbanSpoon as one of the top restaurants in the city. Buffet breakfast is composed of an extensive selection of regional and seasonal produce from the market. Our bartenders serve up craft Ontario beers; wines from small wineries and winemakers, classic cocktails and our house signature dishes deserve their own place at the table. From Canadian roots and Ottawa soil, Come experience true North hospitality with a hand-crafted story in our comfy yet glamorous interior or on the restaurant’s shaded patio. From breakfast to lunch to dinner and late night, Chef Stephen’s menus take a rustic yet contemporary approach to bites, snacks, meals and feasts for any occasion! Our hotel features 282 guestrooms, complimentary Wi-Fi, 24-hour fitness center, an elegant outside patio, a refreshing indoor swimming pool, and sauna where guests can enjoy a chic yet restful stay. Underground parking is available for $23+ tax per night with 24-hour in/out privileges for registered Novotel guests. Since we aim to provide the best to all our guests, Novotel Ottawa offers 3,500 sq. ft. of naturally-lit versatile event rooms for corporate meetings or elegant weddings. All our meeting space is newly renovated and provides natural light and black-out shutters. Our largest meeting space can accommodate up to 130 people (banquet style). During the summer months, enjoy the air-conditioned guestrooms and bedroom sliding windows. The guestrooms include a mini fridge and a seating area, as well as a satellite flat-screen TV, and a coffee machine. Elegant en-suite bathrooms come with numerous fine toiletries. ... more   less 

Additional Information about Novotel Ottawa

Address: 33 Nicholas St, Ottawa, Ontario K1N 9M7, Canada
Region: Canada > Ontario > Ottawa > Byward Market Area
Price Range: $153 - $419 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Ottawa 4*
Number of rooms: 281
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Orbitz, ACCOR, TravelUp, Hotwire, Travelocity, Priceline, Booking.com, Cancelon, HotelsforEveryone, TripOnline SA, getaroom.com and Evoline ltd so you can book your Novotel Ottawa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Ottawa Hotel Ottawa
Ottawa Novotel
Accor Ottawa
Novotel Ottawa Ontario
Hotel Style:
#9 Luxury Hotel in Ottawa
#22 Business Hotel in Ottawa
#24 Family Hotel in Ottawa
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Ottawa staff and other travellers.
14 questions
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Wrentham, Massachusetts
over a year ago
Montreal, Canada

See all questions (14)

Questions? Get answers from Novotel Ottawa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Maybe try an updated room if they are willing to give you one”
nickyandreza, 24 Apr 2017 | Read review
“Avoid rooms near the elevator if you want quiet.”
585gordc, 13 Apr 2017 | Read review
“Take your spouse and hang out at the Albion rooms for cocktails!!!”
MedicmanOttawa, 9 Apr 2017 | Read review
“Rooms higher than third floor might be quieter; heard the dumpsters being emptied at 6:40 a.m.”
515madameb, 20 Feb 2017 | Read review
“Corner suites are larger with wider windows”
tennisanyone2017, 11 Feb 2017 | Read review
5 of 5