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Sheraton Ottawa Hotel

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#23 of 66 Hotels in Ottawa
Certificate of Excellence
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681 Reviews from our TripAdvisor Community

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Showing 611: English reviews
Postville Labrador
Reviewed 20 November 2014

Cookie cutter Sheraton for Canada, which is my go to hotel brand. Nothing special, but nothing bad ether. Great location right in the center of things. I hate the lobby it seems small and boxed in . Rooms are great, staff is great especially at the little bar. I enjoy staying here.

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Helpful?
Thank jgoudie24
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Hello jgoudie, Thank you for completing an online review for our hotel on your most recent stay. We appreciate the feedback for our rooms and staff at the bar. Our plans are to find a way to increase our lobby space in our next hotel upgrade plans. We look forward to your next visit to Ottawa. Sincerely, Rob Roy General...

Ottawa, Canada
Reviewed 15 November 2014

It's a hotel. The best things about it are its location -- right in the centre of it all -- and the oversized rooms. But if you didn't see the sign out front, you might never guess this was a Sheraton. I could have mistaken it for a Days Hotel. This property looks and feels like the 80's. It survives...

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Helpful?
Thank Christopher L
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Good Day Christopher, Thank you kindly for taking the time to share some feedback from your stay in December 2013. We can understand the disappointment of the front of the hotel, as it could be easily missed on our busy downtown street. We certainly have a large volume of loyal guests who appreciate the traditional look and feel of the...

Toronto, Canada
Reviewed 13 November 2014

The Sheraton is my go-to hotel in Ottawa because it’s so close to Parliament Hill, the downtown core, and the main tourist sights – but it's much more affordable than comparable hotels in the immediate neighbourhood because it lacks a panoramic view. If, like me, you plan to walk to the sights rather than gaze at them through the hotel...

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Helpful?
Thank TorontoJK
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Thank you TorontoJK, We appreciate your feedback provided and look forward to your next visit. Warm regards, Rob Roy General Manager

Komoka
Reviewed 5 November 2014

My wife and I stayed at the Sheraton for the Saturday night of the 2014 Army run weekend. The Hotel is in the perfect location to both access the start/ finish line and do any sight seeing. The on site parking is perfect and the concierge was extremely helpful with directions and recommendations for restaurants. The hotel was packed with...

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1Thank KomokaRain
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Good Day Komoka, Thank you for joining us for your Army Run race this past September. Hope you were pleased with your performances and that we will have the pleasure of hosting you again next fall, or maybe before then for a little get-away. Regards, Rob Roy General Manager

Montreal, Canada
Reviewed 4 November 2014 via mobile

Stayed at the Sheraton Ottawa on several occasions. Rooms are always very clean, beds are extremely comfortable, service is great and food is good. Overall exactly what you'd expect from a Sheraton. Great value for your money given the other hotel choices in Ottawa.

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1Thank 333FrequentTraveller
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Regards, Rob Roy General Manager

Chicago, Illinois
Reviewed 29 October 2014

Our time in Ottawa was short but nice and having the Sheraton so centrally located made it convenient to see the sights with the little time we did have. The staff was nice (probably because they are Canadian) from check-in to check-out and the valet staff was quick at getting our car when it was time to leave. The hotel...

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Thank Jig1600
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Good Day Jig, Thank you for taking the time to provide us with your comments. We look forward to your next visit. Sincerely, Rob Roy General Manager

Huntington, New York
Reviewed 22 October 2014

Great service from the staff. The rooms are spacious and clean. The hotel has a great location you can walk to the Parliament building and the mall. I would stay here again. It was raining the night I arrived so it was great to have stores across the street and a restaurant in the hotel. You will have to pay...

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Helpful?
Thank chefydor
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Good Day Chefydor, Thank you for the compliment on great service. We recognize our associates for their continuous level of service. We also can appreciate the luxury of our spacious and clean guestrooms. We look forward to hosting you next time you come to Ottawa. Cheers, Rob Roy General Manager

Rio de Janeiro, RJ
Reviewed 22 October 2014

the hotel is older and the rooms are not special. nothing of interest to write about regarding the rooms, very basic and older.... I thought the gym was small and the pool was indoor which is good for the cold. the breakfast was again average and nothing special. The service was good. It is located centrally in downtown with walking...

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Helpful?
Thank jamescasonjr
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Hello James, Thank you for taking the time to provide your comments from your recent hotel stay. It is with feedback like yours that we learn best what our guests would expect from their stay and although we are blessed to having the largest standard rooms in the city, the traditional feel and look is certainly not for the trendy...

Uxbridge, Canada
Reviewed 22 October 2014

In Ottawa for my son's junior squash tournament and stayed at Ottawa Sheraton. facility was fantastic as was staff. Was helped by Jessica (front desk), Brian (concierge) and various restaurant staff - all very helpful. Great location too. would recommend it to anyone going to Ottawa.

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Helpful?
1Thank Tom M
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Hello Tom, Thank you for visiting us while supporting your son's junior squash tournament in Ottawa. We appreciate you nominating two of our team members and thank you for recognizing our fantastic staff. We hope to be your choice hotel for Ottawa on your next visit to the Nation's Capital. Sincerely, Rob Roy General Manager

Waterloo, Canada
Reviewed 20 October 2014

My wife and I spent one night here, after moving our son into residence. I had booked with hotels.com and received a good deal, so I'm not sure what the regular rate is. We booked a king, and the room was very spacious, comfortable and very clean. It seems it might be approaching "dated" with regards to the fixtures and...

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Helpful?
Thank Scott C
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Good Day Scott, Thank you for providing your feedback on your visit to Ottawa when relocating your son in residence. We have taken your feedback into consideration and look forward to your next visit. Sincerely, Rob Roy General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton Ottawa is located in the heart of Canada's capital. Our Ottawa accommodations, featuring newly refreshed guestrooms, are just steps away from several of Ottawa's attractions. ... more   less 

Additional Information about Sheraton Ottawa Hotel

Address: 150 Albert St, Ottawa, Ontario K1P 5G2, Canada
Region: Canada > Ontario > Ottawa
Price Range: $133 - $418 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Ottawa Hotel 3.5*
Number of rooms: 236
Reservation Options:
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Also Known As:
Sheraton Ottawa Hotel Ontario
Ottawa Sheraton
Hotel Style:
#13 Family Hotel in Ottawa
#19 Business Hotel in Ottawa
#21 Romantic Hotel in Ottawa
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Ottawa Hotel staff and other travellers.
7 questions
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Cicero N Y
5 months ago
Glasgow, United Kingdom
2 months ago
over a year ago
Toronto, Canada

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Questions? Get answers from Sheraton Ottawa Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“King room I had was very roomy.”
 of 5 bubbles 525geraldinec, 1 Dec 2016 | Read review
“We were on the 15th floor and could not hear any noise from outside.”
 of 5 bubbles SueAncrum, 27 Nov 2016 | Read review
“away from noisy elevators”
 of 5 bubbles bubbelbine, 31 Oct 2016 | Read review
“If SPG, ask for a club floor”
 of 5 bubbles 24jeffreyk, 13 Oct 2016 | Read review
“Ask for a room away from the road as the room we had was a little noisy since it was overlooking Albert Street.”
 of 5 bubbles MungoDM, 2 Oct 2016 | Read review
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