More then we expected. The front lobby was spotless. The pool was in use by many. The room was great. The cleaning staff did our room daily although we never requested it and changed our towels each h day. Each time we went out staff greeted us with friendly hello. They were great at helping us find thins we were looking for.
The check-in was fantastic, the staff was very nice and enthused and made sure wwe were happy with our stay. They even called us after check-in to see if everything was ok and if we needed anything. Overall the room was clean and warm and the bed was very comfortable. The supper and breakfast were both amazing and the service was great.
Our trip to Ottawa was amazing. Great customer service. We had a great time as a couple, I would definitely stay at this hotel again. We also loved the restaurant right across the hotel, so convenient!
Pillows were terrible and moldy smell in carpets very noisy in hallway and back exit door slams receptionist was very grumpy screens on windows are falling out couldn’t,open windows spent 150.00$ to have a sleepless night
I’ve been out here in Ottawa for 4 years now and I’ve stayed here every year. Surrounded by pretty much all of the amenities one, or a family, could ask for. The service behind the desk is first class, everyone is very professional and accommodating, polite, a joy to talk to and easy to get along with. The rooms are clean comfy and the cleaning personnel are polite, and prompt to anything that is needed. I’ve recommended this hotel to many and will continue to. The convenience of the hotel sharing the property with the restaurant (Broadway, delicious!) make the travelodge Ottawa east an even better stay. Can’t say enough good things about the hotel, everyone working there and those who work at the restaurant next door. Thank you for having me and all of the hospitality!
All was perfect. Pool was very good. The room nice. The service very good. My kids like pool . WI FI work good. My family very satisfied. There are shops, cafe, gas station very near. The motel is very clean .
This hotel was in the perfect location for us. We were visiting a love one in a nursing home and we were close. The hotel accepted our dog without issue and our daughter loved the pool. Chole on the front desk was very accommodating with the late check in and very friendly. He gave us ideas of were to go and very willing to answer general questions about the area. The rooms are not the most updated but were very clean. Overall I would stay here again.
I stayed at this location for 4 nights. There were some issues with booking through a third party booking website. Throughout the frustration, the hotel staff were very helpful well beyond their resposibility (none of the issues we're caused the hotel). The room was clean, and comfortable. Furthermore, Cloe at the front desk was always welcoming when I walked in. She definitely made me feel valued as a guest.
The hotel was amazing, very friendly staff. Chloe was amazing! She was always there to help in any situation. Always put a smile on our faces. I would recommend this hotel to every one! You will really enjoy your stay
We had by far our worst hotel experience here. Non-smoking room smelled like cigarettes and sweat, bathtub did not drain so the water pooled about 3 inches as we showered. The beds did not have fitted sheets and had 2 top sheets and when we addressed this with housekeeping they informed us that was the way beds are made there. Sheets were dirty (stains, pet hair, and blood). Will not be back to Travellodge after this experience as they have become incredibly run down. Do your research before booking, folks!