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WelcomINNS

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1220 Michael St, Ottawa, Ontario K1J 7T1 Canada
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US$99
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Traveller (33)
Room & Suite (25)
Dining (4)

About

#58 of 79 hotels in Ottawa
Location
Cleanliness
Service
Value
The WelcomINNS Ottawa features 109 rooms that offer comfort, style, and functionality. Our charming, pet -friendly hotel is ideally situated right off HWY 417 and minutes from downtown. We offer a variety of room types to suit the needs of all travelers, and we provide free wireless Internet connection in all 109 of our 100% smoke-free guestrooms. Complimentary continental breakfast is also offered.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Water park offsite
Kids stay free
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Breakfast available
Breakfast buffet
Vending machine
Children Activities (Kid / Family Friendly)
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
BBQ facilities
Baggage storage
Currency exchange
Newspaper
Non-smoking hotel
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Ironing service
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Room features
Air conditioning
Housekeeping
Safe
Iron
Microwave
Refrigerator
Cable / satellite TV
Bath / shower
Flatscreen TV
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Languages Spoken
English, French, Spanish, Chinese and 1 more
165Reviews2Q+A24Room tips
Traveller rating
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Sheumais wrote a review Nov. 2019
Niagara Falls, Canada445 contributions255 helpful votes
I rarely stay in hotels however I came to Ottawa to celebrate a kilometerstone (milestone for Americans ;-) birthday and decided to splurge a little. I was able to talk a friend into coming with me. I first saw this hotel on TripAdvisor, went to their own website and found I could book 4 nights for $119/nt. I spent about an hour looking around some of the big Internet travel sites and found the exact room promoted on one of them for $89! I called the hotel and asked if they price matched. After about 10min of them looking online to find the promo I was looking at, the shift supervisor approved the match! I had to agree to pay for all 4 nights whether I used them or not. I didn't care because I was coming! The location is GREAT, next to TransCanada/417 highway. That was very convenient as I had to drive to Carp the next morning and that was the highway I used. I was on that expressway 2 minutes after leaving the hotel! Check in was fast and efficient. The person checking me in was confused when I told her I was on a $89 promo, she had not heard about it but eventually found some notes on my reservation in the computer. Even though there was free parking, I wanted to leave the car at the hotel most days and take public transit downtown. I had heard even with the government shut down, parking was scarce and expensive in the city center. On check in I happened to ask how close a bus stop was to take us downtown as I wanted to do the double deck Grayline tour on Sunday and Monday. The desk clerk said I didn't need to take the city bus as the double deck bus picked up their guests every morning at 9am at the hotel! BONUS! I'm glad I asked. Our room was on the fourth floor and included two very comfortable Queen beds with 7" mattresses and fluffy comforters, a very nice bathroom, 40" LCD TV, small refrigerator, microwave and coffee maker. They also had WiFi that worked great! There was only one ceramic cup and one plastic cup for the first night, we would have liked two ceramic cups but it was too late to call down and ask. Both my friend and I noted how quiet the surroundings were. Almost the entire floor had booked rooms for two nights but we didn't hear much noise. Also, we were on the back side of the hotel not facing the street or highway so that may have contributed to it. If I were to return, I would ask for a first floor room on the same side of the hotel as each had direct access to the parking lot. Although the room was very clean and comfortable, there were not enough electrical plugs and the only available one to plug in my cell phone and computer was so worn out that the cables would not stay in the plug. I always bring extra cables, I had a long extension that ran from near the head of my bed to the table at the other end of the room. Without it, I would not have been able to charge my devices. One thing that would help is a USB hub of some sort on the night table - maybe a hotel lamp with USB hub built in. That would have been convenient to charge my cell phone. Overall the room keeping service was good although the the first day when we returned, we had expected two clean ceramic cups to be in the room. Not only was there not, the housekeeping service had not removed the used ceramic cup from the night before that still had coffee in it and the coffee maker was not cleaned. We called down to the desk and a maintenance person was up in about 10min with a replacement coffee maker and ceramic mugs. He was quite apologetic and said that should not have happened. I should also mention that the hallways and public areas, including dining area near the front desk were always very clean. The hotel included a typical continental breakfast - cereals, milk, bagels, toast, fresh fruit, juices, yogurt, eggs, make your own waffles. The food was very good although each morning we were in the dining room around 8am and it was so busy there were not enough seats for everyone. This hotel really needs a bigger dining room, at least twice the size of what they now have and there needs to be more room to move around. Also, one morning the food services attendant, although apparently very nice, was not helpful because she obviously did not understand English. How can customers communicate with a staff person that does not understand them? I had such a great time in Ottawa that I decided to stay an extra night. The morning of check out I went down early and happened to talk to the same person that took my reservation a few weeks earlier. I told him I wanted to stay one more night. He said rooms were plentiful as government was shut down until after the election so even though there were tourists, overall demand was down. Then he told me the room would be $149 for the night! I said I had paid $89 and he said that was a promo rate approved for 4 nights. He offered the room for $139. I asked him if he wanted an additional guaranteed night or not? He said that was the best he could do. I told him not to book an extra night. I went back to my room and found another place on the Internet that was not as nice but only $5 more than I had paid and was walking distance to the Parliament Buildings. I called them and reserved a room for that night. 30min later I went back down to check out and he asked if I wanted the room. I told him I would have taken it for the same price, they could not do it and I told him I had just booked a room elsewhere for $94. Bottom line is they missed an extra night of revenue because of inflexibility. I also know that they they told me there were lots of rooms every night so I'm surprised when they had the chance to keep a customer for one more night, they chose to decline. I'm not angry about it, it was no loss to me. I had a place for one more night that allowed me to leave my car at their place all day even before check in and it was downtown thereby saving me the transit time. Overall this was a very nice stay. I would definitely stay here again.
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Date of stay: September 2019
Location
Service
Sleep Quality
Room Tip: Ask for a 1st Flr room at the rear of the hotel that include direct access from room to parking lot.
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Travelwinter55 wrote a review Sep. 2019
Northern Ontario185 contributions87 helpful votes
The location is ideal, close to St. Laurent Mall and right off the 417 highway. Check in was fast and the elevators are fast. The room (410) had a microwave and fridge and a coffee maker but we only had one ceramic cup and one plastic cup for the first night. All the electrical plugs were so worn out that the charging cables almost fall out. The towels were old as well and we didn’t throw the used ones onto the floor so the next night they were up back for us to use again. Just beware if you want new towels. Otherwise the room was okay except the ceiling fan in the washroom took a long time to work. The breakfast was continental with hard boiled eggs and some apples and yogurt on the side. The parking is free and free Wifi which was a bit slow. I give them 3 stars for the room and 4 stars for the free parking, wifi, and breakfast!
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Date of stay: September 2019
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544rachelle wrote a review Sep. 2019
Montreal, Canada87 contributions57 helpful votes
The lighting in the room was so dim that it was impossible to read once the sun set. A 100 watt bulb would have been welcome. The TV didn't work. But the room was comfortable, clean, with a good mattress. Shower in bathroom. An ok place to sleep the night, but not if you want to work or read in the evening.
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Date of stay: September 2019
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Born2Fly_11 wrote a review Aug. 2019
Chatham Ontario108 contributions53 helpful votes
Stayed for one night August 22/19. Called hotel direct to book this room @ senior discount rate $115.00. This hotel is very basic (offers free continental breakfast, free wi-fi, and elevator). Beds comfortable with firm mattress. Bathroom has been updated. Hotel located close to Freeway and large mall.
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Date of stay: August 2019
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Room Tip: We stayed on 3rd floor - was quiet.
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kellisaway wrote a review Jun. 2018
North Bay, Canada84 contributions50 helpful votes
There was an issue with my original room so the staff moved me. The second room had loose bathroom fixtures, but otherwise was okay. The staff was very understanding, but due to my experience with the original room, I wouldn't stay there again. The continental breakfast also left a lot to be desired.
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Date of stay: May 2018
1 Helpful vote
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Response from WelcomINNS, Director of Sales at WelcomINNS
Responded Jul. 27, 2018
Dear Kellisaway, Thank you very much for taking the time to review our hotel. Your feedback is extremely valuable to us as we strive to improve with each stay. I sincerely apologize if we failed to meet your expectations with your most recent stay. Please feel free to contact the sales department of the hotel to further discuss the details of your stay. Sincerely, Management
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PRICE RANGE
US$87 - US$119 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
welcominns hotel ottawa
LOCATION
CanadaOntarioOttawa
NUMBER OF ROOMS
109
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Frequently Asked Questions about WelcomINNS
Which popular attractions are close to WelcomINNS?
Nearby attractions include Lockdown - Ogilvie (0.3 km), St Laurent (0.4 km), and Rainbow Cinemas (0.4 km).
What are some of the property amenities at WelcomINNS?
Some of the more popular amenities offered include free wifi, free breakfast, and a fitness centre.
Which room amenities are available at WelcomINNS?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at WelcomINNS?
Guests can enjoy free breakfast and barbeque facilities during their stay.
Is parking available at WelcomINNS?
Yes, free parking is available to guests.
What are some restaurants close to WelcomINNS?
Conveniently located restaurants include John Juan Burrito Mexican Grill, Red Lobster, and Perkins Restaurant & Bakery.
Are there opportunities to exercise at WelcomINNS?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at WelcomINNS?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at WelcomINNS?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does WelcomINNS offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at WelcomINNS?
The staff speaks multiple languages, including English, Spanish, French, Chinese, and Polish.