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Comfort Inn West

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Traveller (85)
Room & Suite (74)
Dining (16)

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About

#53 of 74 hotels in Ottawa
Location
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Value
Whether travelling with a laptop, hockey skates, concert tickets or arranging to visit family or friends, the newly renovated Comfort Inn Ottawa West - Kanata offers a convenient location, competitive rates and many complimentary features to enhance your stay.Located only minutes from The Canadian Tire Centre, the Bell Sensplex and neighbours Kanata Shopping Centrum.Convenient access to Highway 417 and 20 minutes from the downtown core the Comfort Inn offers the comfort you need at the price you want. The hotel is pet friendly
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Meeting rooms
Parking
Wifi
Breakfast buffet
Convenience store
Non-smoking hotel
24-hour front desk
Laundry service
Washing machine
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Room features
Blackout curtains
Air conditioning
Housekeeping
Coffee / tea maker
Microwave
Cable / satellite TV
Flatscreen TV
Bath / shower
Refrigerator
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
2.0 of 5 stars
Languages Spoken
English, French
Hotel links
Special Offer:Stay Twice, Get a Free Night
456Reviews4Q+A89Room tips
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TVSH7 wrote a review Aug 2023
Toronto, Canada13 contributions13 helpful votes
A good place, great if travelling with pets, would choose again. Stayed recently with our dog for 2 nights. Really overall satisfied with our stay, it is a good place, for a relatively short / 1-3 night stay its very comfortable. The room was in good condition, a bit tight (though we did have a-lot of stuff and a large dog), it had all the basic amenities and the bed was comfortable. The room was generally clean, though some spots could have been a bit more thoroughly cleaned, the washroom newer, and nice that the floors had no carpet (we were on floor 1 / pet friendly room). Solid black out drapes. No strong/bad smells, except maybe a bit smoky. All the staff were very nice, check in was easy, 24/7 free coffee and tea, free parking, lots of parking, and a cute breakfast area with indoor and outdoor seating. Unfortunately I did not make the continental breakfast, so I cant speak to it. If travelling with pets: the grounds are great as there are lots of open grassy areas for your four legged friends, and the pet friendly rooms have a door with direct access to outside - super handy, and also nice if u just want to leave your door open for fresh air (there is a screen door too). We did not hear noises from the hall or adjacent rooms, sound proofing seemed good, which also was preferable for our dog. The location is also good - many box stores close by, take out , and a full grocery store within a short walk. Very close to the highway exit. Overall well kept and a good experience, I would recommend and would choose again for a short stay.
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Pierre L wrote a review Aug 2022
Cowansville, Canada79 contributions12 helpful votes
Hotel's Favourite
The service at the front desk was impeccable. The room was roomier and well kept. The breakfast was included, food was of good quality and there was two waffle machines that were very popular. The quality price was very good, I could even stay for a couple of days.
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Date of stay: August 2022Trip type: Travelled with family
Room Tip: Not too far from downtown Ottawa, but cheaper ;)
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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linda p wrote a review May 2023
1 contribution
Our 3 day stay was very plesant. Employees are exceptional, beds were very comfortable, breakfast was suprisingly good, room was clean and the vicinity to everything was exactly what we needed. Would definately go again.
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Date of stay: May 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Nothing bad to say. All was great for the price.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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brad wrote a review May 2023
Hamilton, Canada10 contributions2 helpful votes
Our youth sports team was to stay here and we booked through the company recommended by our organization. Our team was moved into another division 2 weeks before our stay so we were now to play in another city and needed to cancel. Attempts to cancel our block of rooms was unsuccessful. The hotel blamed the booking company and said we were lucky to only pay for one night instead of 2, despite admitting that all of our rooms had since been booked by another team. They were now making double on each room. The sales manager did not care about customer service and our experience. She did not care that there is zero chance we would ever stay at this hotel and seemed to welcome the negative reviews they were sure to get. Stay somewhere that cares about customer service!
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Date of stay: May 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jane P wrote a review Apr 2023
3 contributions
I am so grateful to the awesome staff at this Comfort Inn. We arrived early on Saturday with a very sick child. Although check in time was not until 3pm, they arranged for a room to be cleaned and ready for us right away so that we could have a place for our son to rest and sleep. Thank you for taking care of us - we really appreciate it.
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Date of stay: April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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baggybadger wrote a review Dec 2020
Chatham, Canada7 contributions4 helpful votes
Have been staying here for 5 years. Was a great hotel in ideal location. But my previous stay was soured by arriving to find 2 sports teams registering with a lone clerk. Planning ??? This time had booked ground floor room on line using points. Arrived and assigned 2nd floor room. Told ground floor cost more. It did get sorted by clerk who even called his boss. But after 7hour drive, I did not need the aggregatiot. And why do they insist on jamming an ugly wardrobe up against the bed. Not needed. The hotels only really good points are location and their great staff..
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Date of stay: December 2020
Cleanliness
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Jeff H wrote a review Jul 2020
Toronto, Canada149 contributions62 helpful votes
The hotel is located right off the highway (and is thus alongside the highway). If you have a room backing onto the highway, be mindful of that if you're sensitive to noise. (I personally had no issues with it.) I was greeted by a friendly, professional staff member while checking in who also very gently encouraged me to take advantage of local establishments that are now open but under COVID restrictions. The room, and hotel, were clean. No complaints. The wifi was strong, and there were no issues at all with the microwave, fridge, nor coffee-maker. The bed was comfortable and I had a great sleep. I did notice the shower head was roughly only 6 feet up, so anyone who's tall might bump their head or have to duck in order to use it. (The water pressure was fine, though.) The only other oddity I want to highlight was my ground-floor room had a sliding door at the 'back' of my room out onto the parking lot. While that's handy to load and unload luggage, given that it's a glass sliding door with a sliding door-type lock and bar (see attached pic), it may make some uncomfortable. That aside, I'd stay here again, and recommend it.
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Date of stay: July 2020
Value
Location
Service
Room Tip: If you're sensitive to noise, avoid taking a room at the 'back' of the hotel...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mandi McBeath, General Manager at Comfort Inn West
Responded Jul 22, 2020
Dear Jeff H, Thank you very much for taking the time to review your recent stay. We are thrilled to hear you had a comfortable visit. It has always been our top priority to ensure a spotlessly clean and well-maintained hotel and we will continue to provide such service during these extraordinary times. We look forward to welcoming you back the next time your travels bring you back to Kanata. Kindest regards, Mandi McBeath General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lana A wrote a review Mar 2020
Donna, Texas3 contributions2 helpful votes
This property is very respectable from the entrance to our room to the dining room. The staff were very respectful and helpful. Our room was fresh and clean. We feel this location deserves a higher rating than it has previously qualified for!
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from MandiMcBeath, General Manager at Comfort Inn West
Responded Mar 24, 2020
Dear 875lanaa, Thank you for taking the time to comment on your recent stay at our hotel. Your feedback serves as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive such a positive review. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Mandi McBeath General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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OntarioErin wrote a review Feb 2020
Ontario2 contributions3 helpful votes
The hotel is very basic, we had a ground level room with access to the parking lot. The carpets were all new and somewhat clean. Beds were fairly clean and comfortable. We found the stench of the room and even the hallway to be pretty gross. I actually had to put my diffuser on and buy a candle just to mask the smell. When the cleaning is going on during the day, garbage bags full of garbage and empty beer cans are left in the hallways for hours, which I’ve never seen before. In one of the stairwells there are about 6-8 strollers lining the landing. Not sure if there’s some sort of daycare going on in one of the rooms? Breakfast is basic, busy, as people will grab 3-4 plates at a time to bring back to their rooms. Not sure if there is some sort of monthly family rental agreement going on here. We won’t be returning to this property.
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from MandiMcBeath, General Manager at Comfort Inn West
Responded Feb 7, 2020
Dear OntarioErin, Thank you for taking the time to review your recent visit. We truly appreciate the feedback you have provided us, as it allows us to improve certain processes to ensure an extraordinary stay for all guests. When your travels bring you back to Kanata, please contact me directly. I will make this right. Sincerely, Mandi McBeath General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sharon Y0rk wrote a review Jan 2020
Perth6 contributions1 helpful vote
In nasty winter weather this is a great place to stay if going to a Senators game. Rates are reasonable, area quiet, staff are efficient, accommodating and friendly. They include a very good full breakfast until 10:00 am, and the breakfast room provides a friendly place to meet other hockey fans and rehash the game. The motel is a bit old, but well kept and very clean. Just down the street is a Mandarin Buffet for a wonderful pregame meal.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from MandiMcBeath, General Manager at Comfort Inn West
Responded Jan 31, 2020
Dear Sharony874, Thank you so much for taking the time to comment on your recent visit. We are thrilled that you found our location convenient and your stay relaxing. We are so lucky to be so close to the Canadian Tire Centre where all the excitement happens! We look forward to welcoming you back to the Comfort Inn Kanata the next time your travels bring you into the city. Sincerely, Mandi McBeath General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
C$147 - C$216 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
comfort inn ottawa west kanata hotel kanata, comfort inn kanata, kanata comfort inn
LOCATION
CanadaOntarioOttawaKanata
NUMBER OF ROOMS
146
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Comfort Inn West (C̶$̶1̶8̶7̶) C$135 - UPDATED Prices, Reviews & Photos (Ottawa, Ontario) - Hotel - Tripadvisor

Frequently Asked Questions about Comfort Inn West
Which popular attractions are close to Comfort Inn West?
Nearby attractions include Canadian Tire Centre (3.3 km), Unlocked Ottawa (2.5 km), and Tanger Outlets Ottawa (4.0 km).
What are some of the property amenities at Comfort Inn West?
Some of the more popular amenities offered include free wifi, free breakfast, and a fitness centre.
Which room amenities are available at Comfort Inn West?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Comfort Inn West?
Guests can enjoy free breakfast during their stay.
Is parking available at Comfort Inn West?
Yes, free parking is available to guests.
What are some restaurants close to Comfort Inn West?
Conveniently located restaurants include Aperitivo, NeXT, and Amuse Kitchen & Wine.
Are there opportunities to exercise at Comfort Inn West?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Comfort Inn West?
Yes, laundry service and a washing machine are offered to guests.
Are pets allowed at Comfort Inn West?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Comfort Inn West?
The staff speaks multiple languages, including English and French.
Are there any historical sites close to Comfort Inn West?
Many travellers enjoy visiting Pinhey's Point Historic Site (14.5 km) and Canadian Space Services (13.3 km).