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Residence Inn Ottawa Downtown

Residence InnUS$251*
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#17 of 67 Hotels in Ottawa
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Residence Inn Ottawa Downtown
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893 Reviews from our TripAdvisor Community

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There are newer reviews for Residence Inn Ottawa Downtown
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Showing 825: English reviews
Reviewed 4 days ago NEW

My husband and I relocated to Ottawa from the United States. This was our first "home" in a new country and we couldn't have hoped for a better experience. Kaitlin and Marie went above and beyond to ensure that our stay was comfortable and that we felt the warmth and hospitality of this city. During a somewhat stressful transition time,...

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Thank W9967UUkellyr
N R, General Manager at Residence Inn Ottawa Downtown, responded to this review

Hi W9967UUkellyr, We are all so happy that your transition went off smoothly for your move to the US.All of us are aware of the stresses families go through in relocating both to Ottawa and elsewhere. We are happy to have been a part of this and assisted in any way to alleviate the issues you went through. Both Kaitlin...

Reviewed 6 days ago NEW

We came to Residence Inn Ottawa with a group of 10 families for a basketball tournament. The suites are spacious and clean. Kitchen area well stocked and fridge with ice maker was a bonus. The grocery service is a wonderful feature - would've taken advantage if we'd stayed longer. The sauna was awesome, the beds comfy. I would have liked...

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1Thank se32017
N R, General Manager at Residence Inn Ottawa Downtown, responded to this review

Hi se32017, Thank you so much for your wonderful comments as it pleases us immensely!! We handle a lot of sports groups and it is ideal because of the size of the rooms for families that travel together. Your suggestions are well taken and please keep it coming as this will help us improve our guest experience! Look forward to...

Halifax
Reviewed 6 days ago NEW

The room I had was showing it's age. Both my TVs did not work after a couple of visits from the maintenance people they started working. The breakfast was good, above average for a free hotel breakfast.

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1Thank Jon N
N R, General Manager at Residence Inn Ottawa Downtown, responded to this review

Hi Jon N, Thanks for your comments and glad you enjoyed the breakfast at the Hotel. I hope the other services at the Hotel were to your satisfaction. The Hotel will have an active renovation program. We look forward to your future visits. With kind regards, NR

Halifax, Canada
Reviewed 1 week ago via mobile

This hotel is in a great location, but that is all that is positive about it. The check inn process was miserable with the receptionist totally disinterested other than to try and get me to buy drink at their reception. No explanation about breakfast, gym, wifi etc. suite was huge but so tired and in need of a refurb. However...

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Helpful?
Thank CraigwsEr
Douglas C, Front Office Manager at Residence Inn Ottawa Downtown, responded to this review

Dear CraigwsEr, Thank you for your feedback, and I am sorry that you are still disappointed with your stay with us. As we have spoken before with respect to this past stay I will comment for others who may come across your feedback I regret that you found the check in miserable, however if you look through the bulk of...

Guelph, Canada
Reviewed 1 week ago

Great hotel right in downtown Ottawa.....the only comment is they need something on the doors to keep them from slamming loudly. It is a downtown location so you do get street noise and if you are facing the alley when they do deliveries in the middle of the night you can hear the trucks backing up with their beep warnings....

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1Thank Robin P
South Dennis
Reviewed 1 week ago

The folks at the front desk were very helpful. Denise helped us with our trip to the airport by showing us the uber app. Always pleasant and we never felt rushed. Breakfast buffett was good and well staffed.

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1Thank Mary L
N R, General Manager at Residence Inn Ottawa Downtown, responded to this review

Hi Mary L, Glad you liked our services and Breakfast. We are proud of all our associates and glad you mentioned Denise! Please do come to Ottawa again and this spring/summer there are lots of activities. With kind regards, NR

Reviewed 1 week ago

I always enjoy my stay at the Residence Inn. The suites are the perfect size, clean and welcoming. The staff are always friendly. I find the location is great for walking and is close to the shopping Centre.

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1Thank jenniferhR1243FT
N R, General Manager at Residence Inn Ottawa Downtown, responded to this review

Hi jenniferhR1243FT, Thank you so much for your patronage and please keep coming back to us!!! The spring and summer is full of activities in Ottawa and Canada Day celebrations will, particularly, be amazing this year!!! Look forward to your visit. With kind regards, NR

Reviewed 2 weeks ago

We stayed for Poutine Fest at city hall. Perfect location as it was close to all areas we wanted to visit. Great location and parking was reasonable with in/out privileges. Hotel is nice. Seems a bit older but kept fairly well. Full kitchen and washer/dryer which was perfect for wet clothes or if we were staying longer we could have...

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1Thank teknoteach
N R, General Manager at Residence Inn Ottawa Downtown, responded to this review

Hi teknoteach, Thank you for your nice write-up on our Hotel and we appreciate it. The Poutine festival was great success and while they used to have it on Spark Street in the past the City Hall was a great venue! Parking in tight but there is oversize parking for trucks. Do come again and we have the Tulip festival...

Richmond, Canada
Reviewed 2 weeks ago

My husband, my 18 year old daughter and I stayed for one week. The service was outstanding as were the breakfasts. The rooms were very large but dated. They were very clean but seemed from the 1970s or 1980s without updating.

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1Thank Barbara0322
N R, General Manager at Residence Inn Ottawa Downtown, responded to this review

Hi Barbara0322, Thank you so much for your comments after your stay with us. We are so glad that your stay with your daughter was outstanding with our Residence inn breakfasts. Please do visit Ottawa again and we look forward to your stay with us. With kind regards, NR

Oakville, Canada
Reviewed 2 weeks ago via mobile

Used to stay next door at what is now the Metcalfe. Haven't been thrilled with Metcalfe since it went independent so tried this place out. Very pleased. Doesn't look like much outside but the rooms are nice and clean. Breakfast is included and perfectly acceptable. If you don't like the breakfast go next door to Gabriel Pizza for the best...

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1Thank notyetworldly
Douglas C, Front Office Manager at Residence Inn Ottawa Downtown, responded to this review

Dear notyetworldy, Thank you very much for your kind feedback, and we were happy to host your recent stay. I will personally take your advice and give breakfast a chance at Gabriel's. I've never thought to try it, and could be a great addition to our selection of options for guests looking outside the hotel. If there is anything you...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
  • Self-Serve Laundry

Additional Information about Residence Inn Ottawa Downtown

Address: 161 Laurier Ave W, Ottawa, Ontario K1P 5J2, Canada
Region: Canada > Ontario > Ottawa
Price Range: $217 - $373 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Ottawa Downtown 3*
Number of rooms: 177
Reservation Options:
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Also Known As:
Residence Inn Ottawa Downtown Hotel Ottawa
Ottawa Residence Inn
Residence Inn Ottawa Downtown Ontario
Hotel Style:
#20 Family Hotel in Ottawa
#25 Business Hotel in Ottawa
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Ottawa Downtown staff and other travellers.
11 questions
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Questions? Get answers from Residence Inn Ottawa Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner suite has more room”
, 21 May 2017 | Read review
“I do not subscribe to the hang this tag on the door by 2 am if you dont want your room serviced the next day; I think its just a reason to cut down on staff. Better to just leave a note or tell the staff yourself. :)”
Brendaebear, 21 May 2017 | Read review
“Pop corn given first night but nothing after that would be nice more ofter seeing I was there for 5 days”
660bertf, 29 Apr 2017 | Read review
“Would recommend that one ask for a room with a view.”
stephent41, 28 Apr 2017 | Read review
“The corner rooms are larger than others. Elevators tend to be noisy so ask for room away from them”
jeaneneh2017, 12 Apr 2017 | Read review
5 of 5
Residence Inn
US$251* /night
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Prices are for 1 room, 2 adults
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