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The Westin Ottawa

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Traveller (939)
Room & Suite (594)
Dining (60)

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About

#20 of 74 hotels in Ottawa
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Stay in the heart of downtown at The Westin Ottawa. Our dog-friendly hotel features an ideal location in the Ottawa, Ontario, business district across from the Rideau Canal, a UNESCO World Heritage Site. Please stop by our on-site restaurants for fresh seafood and American favorites, swim in the indoor saltwater pool, stay active at the state-of-the-art fitness center or practice your backhand at our private squash courts. Enjoy a restful night's sleep in refined hotel rooms and suites with enriching amenities and stunning views of the Ottawa cityscape.
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Property amenities
Electric vehicle charging station
Wifi
Pool
Fitness Centre with Gym / Workout Room
Coffee shop
Bicycle rental
Squash
Kids stay free
Valet parking
Paid private parking on-site
Paid wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Saltwater pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Bowling offsite
Walking tours
Pets Allowed ( Dog / Pet Friendly )
Car hire
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Gift shop
Newspaper
Non-smoking hotel
Shops
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Bathrobes
Housekeeping
Room service
Safe
Seating area
Telephone
VIP room facilities
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand films
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Green
Great View
Languages Spoken
English, French
2,627Reviews26Q+A100Room tips
Traveller rating
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Myska74 wrote a review Apr 1
Brussels, Belgium126 contributions125 helpful votes
We stayed for 2 nights in this hotel. It is centrally located, in walking distance to the Parliament hill, market, shopping mall (in fact it is interconnected), museums. We had a room with a view to the parliament. Great view, big room. The hotel and the room compared to other hotels we stayed in Canada felt a bit old fashioned but it was clean and disposed of everything we needed. The breakfast was good, very good variety and great service. The only strange thing was that on Easter Sunday, the breakfast was served only until 9.30 while usually it was served until 11. The hotel needed the restaurant for the Easter brunch from 10.30. On one hand it is understandable that a hotel wants to make extra money but on the other hand it was quite annoying for hotel guests, especially if you are on your well deserved vacation… The hotel staff was nice, especially staff in the restaurant, the vallet parking driver, the cleaning service staff and the concierge who gave us great tips for restaurants for dinner. However, the receptionist on our arrival was rather lukewarm, no communication, just handed us the keys silently, and did not even explain anything about the hotel. We had to ask and figure out ourselves.
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ross Meredith, General Manager at The Westin Ottawa
Responded 2 weeks ago
Hello Myska74, Thank you for your review! Here at the Westin Ottawa, we view all feedback as a gift and a way to enhance our guest experience; I have taken note of your comments and will be bringing this back to our team! Thank you again for taking the time to review our hotel. Be well, Ross Meredith General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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andy.karla wrote a review Mar 2024
Ottawa, Canada1335 contributions534 helpful votes
+1
Our room overlooking the Parliament buildings was somewhat dated in that is lacked in Bedside plugs and USB charging outlets customary in newer renovated properties and a necessary amenity for todays travelers! When booking the room, we noted the room photo on line portrays two chairs, on arrival there was one single chair in the room and one robe indicating that perhaps this property caters more to the single business crowd than couples. Of note was the thread bare towels with actual threads hanging off the towels more customary to a low-end bargain property! Elevators are super secure – Outside the elevator, one must enter the floor number with ones key card scan and that is the only floor the elevator goes to – there are no numbers to push inside the elevator, which does take some paying attention on the first use! As platinum members we chose the breakfast buffet as our amenity and found a nice selection of hot and cold items that included pre-made eggs benedict and an omelette station. Being St Paddy’s Day, we also received a special tasty themed treat with breakfast while dining at a table overlooking the National Arts Center and the canal. We did have to make a late-night room change as the room having been requested as non-allergenic and then having been remade again by housekeeping as a feather room. We would find out that the entire 21st floor is non-allergenic and pet free which would have been the ideal place to check us into in the first place as per our Bonvoy profile! However, management apologized profusely and bent over backwards to make it right with us and we did have an enjoyable stay – Its not always how one starts as to how one finishes that matters and for that we give the hotel full credit
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ross Meredith, General Manager at The Westin Ottawa
Responded 4 weeks ago
Hello andykarla, Thank you for being our guest at The Westin Ottawa. We view all feedback as a gift and a way to improve and enhance upon our guest stay, thank you for taking the time to provide us with yours. Be well, Ross Meredith General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Matthew wrote a review Mar 2024
Cornwall, Canada1 contribution
We checked into the Westin Hotel, myself and my two young children, after our 10 minute drive from the Children’s Museum. Such incredible service from Ghada (sp) at the front desk. She was very pragmatic when I expressed some concerns about my reservation. Meanwhile, Megan and Jackson kept my kids safe and entertained. They even sent up a nice little treat. We felt very welcomed by that staff from the moment we walked in. Thanks everyone!
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kaitlyn Elgie, Marketing at The Westin Ottawa
Responded Mar 12, 2024
Hello Passport63948534707, Thank you for being our guest at The Westin Ottawa. We are pleased that we could provide you with an enriching stay. We appreciate your generous comments regarding the intuitive service offered by our devoted associates, and we hope you will choose us every time your travels bring you to our area! Be well, Ross Meredith General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Shahid B wrote a review Feb 2024
Toronto, Canada368 contributions228 helpful votes
Amazing hotel with a great view of Parliament. Parking was perfect underground connected to the Rideau Center Mall. Everything was close by in walking distance. Staff were friendly at check in and the room was very spacious. The only problem was the pool was not heated as claimed. We had to leave because it was very very cold when we arrived.
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Date of stay: February 2024
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kaitlyn Elgie, Marketing at The Westin Ottawa
Responded Feb 26, 2024
Hello kingshahid, Thank you for being our guest at The Westin Ottawa, we appreciate your feedback. Be well, Ross Meredith General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Claire G wrote a review Jan 2024
Ithaca, New York, United States51 contributions30 helpful votes
There is certainly much to praise about this hotel. The location is fantastic, and the service is attentive, thoughtful, and nice. We were pleasantly surprised to find ourselves upgraded, and the room that we received had a huge window overlooking the city. The room was comfortable, the daily cleanings happened promptly while we were out without our ever having to nudge anyone, the valet parking was smoothly managed, and everyone was friendly, including the servers in the hotel bar. Our one complaint--and it's not insignificant--is that they have a serious problem with their elevators. The system they use is terribly inefficient. Not only was there always a wait--sometimes a rather long one--but once you were on, you were packed in with other people and had to suffer through an experience not unlike the New York City subway at rush hour, pressed against other bodies as the elevator stopped on every floor. Admittedly, a large convention was going on while we were there, but the Westin advertises itself as a conference hotel and they should be able to manage the crowds; otherwise it's unfair to their non-conference attending guests. And, since many other reviews complain about the elevators, clearly this is an ongoing problem. Otherwise, again, our stay was lovely, and we appreciated the attentive service; the spacious, comfortable room with a view; and the fabulous location right in downtown Ottawa, in walking distance of so many great sights.
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Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kaitlyn Elgie, Marketing at The Westin Ottawa
Responded Jan 2, 2024
Hello claireg640, Thank you for staying at Westin Ottawa, we appreciate your feedback! Be well, Ross Meredith General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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LucDevroye wrote a review Nov 2023
Montreal, Canada170 contributions84 helpful votes
In Ottawa, it is difficult to imagine a better or more convenient hotel. Located near the Parliament and connected to the Rideau Shopping Center, one can enjoy a bitter winter in Ottawa without going outside. The rooms are great for a good night's rest, as they feature perfect big beds, great temperature controls, gorgeous views, and ideal sound insulation. Minor---very minor---things that could be improved: remove the carpets in the rooms, add a bathtub, and provide toothpaste and shaving cream for those who travel very light.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kaitlyn Elgie, Marketing at The Westin Ottawa
Responded Nov 24, 2023
Hello LucDevroye, Thank you for being our guest at The Westin Ottawa. We are pleased that we could provide you with an enriching stay and we hope you will choose us every time your travels bring you to our area! Be well, Ross Meredith General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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JMorris711 wrote a review Nov 2023
St. John's, Canada144 contributions125 helpful votes
Conference site on site and Shaw centre next door - attached. All good. Attached to Rideau Mall for shopping shopping and food. Stones throw to Parliament and Byward market. Great location overall. We had a nice view too. Elevators are a "put your number in outside" and it thinks for you. They MOVE to your floor, no messing around. It is unsettling being inside without buttons but there is never a wait and they plan the floors to avoid overlap / wasted time. If you don't have a key, you can't get anywhere. So if you are travelling as a couple / family, make sure everyone gets a key card. Beds are comfortable - we slept like a log. Good pillows. One con was the shower. It had great shower pressure. It was the tiles on the floor of the shower that bothered me. They are oddly sharp on the edges. My first shower, I genuinely thought there was a wayward piece of glass in the shower. It was just the tile edge. It never cut your foot but took a second to get used to. The toilet paper holder was at "shoulder dislocation" angle. That's easily fixed by taking it off the roll. Fine. Check out line was MASSIVE. For the love of Pete, just drop your keys and leave if you have your receipt on email. We waited...only to drop keys. At 11:45 it was back to the door. I've never seen a hotel like that in my adult life. Wonderful staff. They were very busy but never showed any stress. Kind every interaction.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled on business
Room Tip: Get a key card for everyone in the room for elevator access.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kaitlyn Elgie, Marketing at The Westin Ottawa
Responded Nov 20, 2023
Hello JMorris711, Thank you for being our guest at The Westin Ottawa. We are pleased that we could provide you with an enriching stay and we hope you will choose us every time your travels bring you to our area. Be well, Ross Meredith General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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chat-noir-paris wrote a review Oct 2023
Toronto, Canada39 contributions3 helpful votes
This was a very disappointing experience. Not only it's nowhere near worth the price but it doesn't even deserve its star rating. Elevator has big issues, room was not as paid for or ordered, room facilities are not good, and it's quite dark. Had we known they've changed our order from king bed to double, we wouldn't have stayed with them. To their hefty price you have to add breakfast at 34 dollars a head and parking. We cannot recommend this hotel. Also be careful and check your bank statements. They've charged us twice resulting in us surpassing our credit limit and getting a fine which they should refund us. Very disappointed.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled on business
Room Tip: Go elsewhere
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Kaitlyn Elgie, Marketing at The Westin Ottawa
Responded Oct 26, 2023
Hello chat-noir-paris, Thank you for your feedback. I am disappointed to hear that your stay did not meet your expectations and apologize for any inconveniences experienced. Any type of feedback is a gift and a way to enhance and improve upon each guest stay, so we appreciate you taking the time to review our hotel! Be well, Ross Meredith General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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unhappytraveller123 wrote a review Oct 2023
Toronto, Canada633 contributions243 helpful votes
+1
We’re staying at the Westin in Ottawa in a suite for approximately $700 a night on their elite 17th floor. We arrive at about 5 even though an automated message tells my husband that our room is ready at 3.After a pleasant welcome,the fellow at the desk begins a spiel on the benefits of being a member. My husband says we’ll see, let’s just get to our room. We are then informed that the previous guests, members requested a late checkout till4 and we must now wait: yes, membership has perks. And here we are in the lobby, pointed towards some cold water with a promise to let us know when we might get into our room. I find this unconscionable, as we are being inconvenienced in this manner. It’s almost 6 by the time we get to our rooms. We’re also told a file will be opened. On day three, we receive a response with the usual platitudes. Of course I’m angry. Then I survey the rooms, really nothing very special in terms of decor, except a great view. There are no amenities such a shower cap or cotton balls. Two tiny bottles of mouthwash and body cream are at the sink’s edge. The toilet requires two flushes to work completely, towels are frayed at the edges and bed linens barely reach so they can be tucked in properly. There are no suggestions the hotel is eco friendly or concerned about the environment . In an elite room! And we have to call a technician twice to get plugs working in the second room. We have travelled from London to Lake Como to Cambodia, staying in boutiques and chains such as this hotel, but I have not encountered at this price this kind of inconvenience or quality, rather lack of quality control. On the plus side, supper was excellent at The Shore Club, housekeeping staff were helpful. And the guy at the desk could use some sensitivity training. Sent from my iPad
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Kaitlyn Elgie, Marketing at The Westin Ottawa
Responded Oct 24, 2023
Hello unhappytraveller123, Thank you for your feedback. I am disappointed to hear that your stay did not meet your expectations and apologize for any inconveniences experienced. Any type of feedback is a gift and a way to enhance and improve upon each guest stay, so we appreciate you taking the time to review our hotel! Be well, Ross Meredith General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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NYCworldtraveler2 wrote a review Oct 2023
NYC240 contributions192 helpful votes
This Westin was average at best. The rooms are in desperate need of an update and remodel. They show a lot of wear and tear and a dated interior design. The bed linens were worn and ratty - they were never changed by housekeeping in 5 nights staying there (I can tell because of a mark on the sheets). The WiFi was very weak and spotty - it dropped me several times when doing email as well as during a zoom call. The mattress was very uncomfortable. It needed to be replaced. The bathroom - where do I begin? Towels were embarrassingly old and ratty, dingy grey and not white and fluffy. At over US$300 a night you should expect quality towels and bed linens that aren’t worn, frayed, dingy etc. The towels had an unpleasant smell as well. The toiletries were the communal bottles attached to the shower wall. Other small toiletries were strewn across the sink haphazardly in little translucent pouches. Mouthwash was never replaced. Bathmat only showed up one time during my stay. The rooms were one thing… the food was another. Overall, the food quality was awful for everything I ate at the breakfast/lunch restaurant as well as the catered food during the conference I attended there. The Shore Club restaurant was the only exception - it was good. But the rest of it was bad. Bland chicken. Tasteless vegetables. Just a few examples. Not once did a bellman offer to help with bags, doors or cars. The mobile Bluetooth room key only worked about 2/3rds of the time. I was disappointed with this Westin property. I was surprised about that as they are typically very consistent and comfortable.
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Date of stay: October 2023Trip type: Travelled on business
Room Tip: Request a room facing the Parliament Building
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Kaitlyn Elgie, Marketing at The Westin Ottawa
Responded Oct 10, 2023
Hello NYCworldtraveler2, Thank you for you for the review, I am disappointed to hear that you did not enjoy your stay with us. Here at the Westin Ottawa we view feedback as a gift and a way to enhance and improve upon each guest stay, we sincerely appreciate you taking the time to review our hotel and provide us with your comments. Be well, Ross Meredith General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
C$293 - C$519 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin ottawa hotel ottawa, westin ottawa, westin hotel ottawa, ottawa westin
LOCATION
CanadaOntarioOttawaByward Market Area
NUMBER OF ROOMS
492
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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The Westin Ottawa - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about The Westin Ottawa
Which popular attractions are close to The Westin Ottawa?
Nearby attractions include Jigsaw Escape Rooms (0.4 km), National War Memorial (0.3 km), and Major's Hill Park (0.5 km).
What are some of the property amenities at The Westin Ottawa?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a fitness centre.
Which room amenities are available at The Westin Ottawa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Ottawa?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at The Westin Ottawa?
Yes, paid private parking on-site, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to The Westin Ottawa?
Conveniently located restaurants include La Bottega Nicastro, BeaverTails, and Play Food & Wine.
Are there opportunities to exercise at The Westin Ottawa?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Is The Westin Ottawa located near the city centre?
Yes, it is 0.3 km away from the centre of Ottawa.
Are any cleaning services offered at The Westin Ottawa?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Ottawa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Ottawa offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.