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Brookstreet Hotel

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#16 of 66 Hotels in Ottawa
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1,015 Reviews from our TripAdvisor Community

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Showing 984: English reviews
Reviewed yesterday NEW

This was our second time staying at Brookstreet, both times we have stayed because of major events going on at the Canadian Centre. The hotel itself is very nice and great location. Upon arrival we saw they offer a shuttle but says you request it when you check in. The first time we got there before check in time (4pm)...

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Helpful?
Thank morgan m
Ottawa, Canada
Reviewed 1 week ago via mobile

We've stayed at this hotel a number of times over the last 10 years or so. Generally we've been pleased. We live in Ottawa so our stays have always been a way to get away without leaving town. Our 2 night stay on the 1st & 2nd January 2017 was not as good as we've grown expect. The room and...

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Helpful?
Thank Darren B
Patrice B, General Manager at Brookstreet Hotel, responded to this review

Dear Darren Thank you for your review and I am sorry to hear of that we did not meet your recent expectations during your recent stay. We do advertise all our outlets opening and closing times for the outlets, including the holiday period on our website, however I am sorry to hear that this was not highlighted to you when...

Ottawa, Canada
Reviewed 1 week ago via mobile

The Brookstreet is our favourite hotel in the Ottawa area when we are looking for weekend or evening away from home. We have stayed here several times for everything from an anniversary, NYE, a Senators Game night and even when we have friends visiting from out of town. The staff, amenities, and the food (def the best wings in the...

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Helpful?
Thank Darren_Cindy
Patrice B, General Manager at Brookstreet Hotel, responded to this review

Dear Darren Thank you for your review and thank you for keep choosing Brookstreet, we are so glad that you enjoy your experiences here. We look forward to welcoming you back again soon!

Reviewed 1 week ago

Had a two night stay there recently. Had never stayed there before and given the price of the rooms I was expecting a lot more then what we got. The rooms were exceptionally small. Felt very cramped. There are many hidden fees that you will be charged with that were not explained to me when I booked and found the...

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Helpful?
Thank Erin B
Patrice B, General Manager at Brookstreet Hotel, responded to this review

Dear Erin Thank you for your review and I am sorry that we did not meet your expectations during your stay. I am surprised that you found our rooms and pool area small as we usually receive the opposite response from our guests. We also expect our staff to exceed our customers expectations and the service style you describe is...

Ottawa, Canada
Reviewed 2 weeks ago

I was incredibly pleased with this hotel. The staff were so pleasant, and the room was perfect. It was comfortable, and laid out in a way to get maximum use of the space without feeling crowded at all. Everything was immaculate, clean and very well maintained. I could not fault a thing. The room was also extraordinarily quiet. I did...

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Helpful?
Thank Doe07
Patrice B, General Manager at Brookstreet Hotel, responded to this review

Dear Doe07 Thank you for your review and we are so glad that you and your family (and dog) enjoyed your stay at Brookstreet. We look forward to welcoming you back soon for a spa break.

Quebec, Canada
Reviewed 2 weeks ago

meal was great , the waiters were extremely efficient even with 2 small children to look after. thank you we were 18 people for xmas day supper, and had an great evening. the decorations were lovely and most of all dogs were welcomed.

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Thank Lucia M
Patrice B, General Manager at Brookstreet Hotel, responded to this review

Dear Lucia Thank you for your review and I am very happy to hear that you and your family (and dogs) enjoyed your experience at Brookstreet. We do hope that we can welcome you all back again in the future.

Warsaw, Canada
Reviewed 3 weeks ago

Spent two days over Christmas visiting our daughter and grand kids. Kids swam in the pool and enjoyed the hot tub. Rooms were everything advertised and the staff were very helpful. Got upgraded to a suite which was a plus. We will go there again and I recommend it to anyone.

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Thank Alex M
Patrice B, General Manager at Brookstreet Hotel, responded to this review

Dear Alex Thank you for your review and I am glad that you enjoyed your stay with us over the holiday season. I am glad the kids enjoyed our pool, I do hope that we can welcome you back to Brookstreet again next time you visit your daughter.

Montreal, Canada
Reviewed 3 weeks ago

The brookstreet is a 5 stars hotel. The staff is always there for you if you need something. The rooms are very clean. The buffet is excellent and in the weekend, it's delicious. There's also a gym, a real gym. The pool, spa and outside pool is great. You'll love that hotel.

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Thank Eric L
Patrice B, General Manager at Brookstreet Hotel, responded to this review

Dear Eric Thank you for your review and I am glad that you enjoyed your stay at Brookstreet Hotel. I am glad you got to check out so many of our facilities and we hope we can welcome you back again soon.

Ottawa, Canada
Reviewed 3 weeks ago

We booked the Spa Getaway package for our 30th anniversary. This was definitely the best anniversary yet. The massage, done by an RMT, was very relaxing and went a long way toward easing aches and pains. The food and service in the dining room, Perspectives, was top notch. I had the duck confit while my husband had the roasted snapper....

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Thank Pat G
Patrice B, General Manager at Brookstreet Hotel, responded to this review

Dear Pat Thank you for your fantastic review. I am so glad that you had a great 30th anniversary celebration at Brookstreet Hotel. We hope that we can welcome you back again for another weekend escape again soon.

Toronto, Ontario, Canada
Reviewed 11 December 2016 via mobile

The hotel is beautiful and we enjoyed the salt water pool and kind service from hotel staff. It is a perfect place for a little get-away. However, the room service menus have inaccurate menu items so be careful as what you order and what you receive may differ a bit (i.e. a single glass of juice instead of a carafe...

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Helpful?
Thank Fiona O
Patrice B, General Manager at Brookstreet Hotel, responded to this review

Dear Fiona Thank you for your review and I am glad that you enjoyed your stay overall with us. I am sorry about the room service menu, the menu should be correct in the rooms , I will check your feedback with my team. The charge on the bill you are referring to is the Destination Marketing Fee, which is...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Hot Tub
  • Golf Course
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Business Centre with Internet Access
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
Escape to Brookstreet, Ottawa's leading four-diamond hotel, golf, spa, wedding and dining destination. Guests are invited to experience Canadian cuisine in Perspectives Restaurant, live jazz and sushi in Options Jazz Lounge, enjoy a Starbucks coffee at B Cafe, play a round on The Marshes championship golf course, executive short course or putting course, burn some energy in Flex Fitness Studio or our ZONE 525 games room or simply relax with a rejuvenating treatment at Au Naturel Spa, or in our dry saunas, whirlpools and saltwater pools. ... more   less 

Additional Information about Brookstreet Hotel

Address: 525 Legget Dr, Ottawa, Ontario K2K 2W2, Canada
Region: Canada > Ontario > Ottawa > Kanata
Price Range: $167 - $256 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Brookstreet Hotel 4.5*
Number of rooms: 276
Reservation Options:
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Also Known As:
Brookstreet Hotel Ottawa, Ontario
Brook Street Hotel
Hotel Style:
#1 Green Hotel in Ottawa
#5 Luxury Hotel in Ottawa
#10 Romantic Hotel in Ottawa
#11 Business Hotel in Ottawa
#25 Family Hotel in Ottawa
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Questions & Answers

Here's what travellers have asked, with answers from Brookstreet Hotel staff and other travellers.
7 questions
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Questions? Get answers from Brookstreet Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner rooms have incredible windows and space”
 of 5 bubbles Canadirene, 16 Oct 2016 | Read review
“Check if your room includes underground parking access”
 of 5 bubbles scottmC7499JG, 16 Oct 2016 | Read review
“We decide to upgrade 1410 room had a separate working area, view of the golf course and downtown was amazing. Well worth it”
 of 5 bubbles Maryana2000, 15 Oct 2016 | Read review
“Ask for a view, use their spa”
 of 5 bubbles vandenheja, 4 Oct 2016 | Read review
“Had a great room with a balcony that overlooked the golf course.”
 of 5 bubbles SBSafari, 19 Sep 2016 | Read review
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