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The Metcalfe Hotel

Traveller (360)
Room & Suite (189)
Pool & Beach (19)
Certificate of Excellence
About
Location
Cleanliness
Service
Value
Certificate of Excellence
The Metcalfe Hotel is a trendy boutique hotel located in downtown Ottawa and is ideal for those traveling for business or pleasure. Discover what our vibrant neighborhood has to offer! While staying at The Metcalfe enjoy our indoor pool, 24 hour fitness centre and complimentary high speed internet. Leisure travelers who are seeking a unique hotel experience can escape to our Ottawa hotel, which is conveniently located near a variety of local attractions. The Metcalfe Hotel, located in the Ottawa City Centre, places you within walking distance of Rideau Canal, the National Arts Centre and Parliament Hill. Our hotel is just minutes from many local parks, outdoor malls and shopping centres. The Metcalfe Hotel is ideal for business travelers since we're located just minutes from companies such as Shopify, Bell Canada and NAV Canada, as well as many government offices and the Shaw Centre. Our hotel in downtown Ottawa is also convenient to the British High Commission, the Ontario Court House and the World Exchange Plaza. Guests of the hotel can enjoy our onsite restaurant, The Rox, where the food is locally sourced and the service is inspiring.
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Property amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Banquet Room
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Sauna
Wheelchair Access
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Room features
Air Conditioning
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Mid-range
Boutique
HOTEL CLASS
Hotel links
Visit hotel website
Hotel deals
Reviews & more
1,181Reviews
444Photos
11Q+A
100Room tips
Traveller rating
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Popular mentions
Stayed 3 nights at this small very quiet hotel. Staff very friendly and answered all our questions about the area. Had made a reservation for the The Rox on our arrival night. Not needed as we were the only ones in the restaurant. Had a quiet meal although the burger could have
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Response from MetcalfeGM, General Manager at The Metcalfe Hotel
Responded 1 week ago
Thank you mgb298 for the 5 Star Review! We are delighted you enjoyed your experience with us from our very friendly staff to our central location. We hope to see you again soon! Best, Kim, General Manager
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Hotel's Favourite
Very clean, well located and super confortable hotel downtown ottawa. Walking distance from everything and super friendly and professional staff. The decor is very different from hotel chains and makes it a nice warm experience. very well priced for the quality
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Response from MetcalfeGM, General Manager at The Metcalfe Hotel
Responded Jul. 19, 2018
Thank you for the 5 Star Review JpParent! We are delighted you enjoyed your stay with us from the central location to our friendly staff to our cleanliness. We look forward to seeing you back again soon! Best, Kim, General Manager
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This is a great hotel located right downtown and it close to everything. The room is clean and quiet, I stay here for business trip almost one month. The cleaner Maria and staff really make this hotel a perfect experience. I cannot recommend it highly enough.
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Response from MetcalfeGM, General Manager at The Metcalfe Hotel
Responded 1 week ago
Thank you for the 5 Star Review Lisa910825! We are delighted you have enjoyed your stays with us and we appreciate your business. Thank you for recognizing Maria and the rest of the team. Our cleaning staff are often the unsung heroes so it is wonderful to see her mentioned in your review. We look forward to seeing you back soon! Best, Kim, General Manager
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Our three night stay was very enjoyable. It is a pet friendly hotel and there were no issues accommodating our English Cocker Spaniel. He too enjoyed his stay. Waylon at Reception was particularly helpful. The room had a good layout, "hardwood floors", and pleasant decor. Room
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Response from MetcalfeGM, General Manager at The Metcalfe Hotel
Responded 1 week ago
Thank you for the 4 Star Review john h! We are delighted both you and your Spaniel enjoyed your stay with us! Your comments have been shared with Waylon and the rest of the team. We have a wonderful group of people here that I am proud to work alongside every day. We look forward to seeing you back again soon! Best, Kim, General Manager
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Room much smaller than picture's, drain clogged in the shower, parking was included in the room rate but charged additionally for parking. Getting to the underground parking from the hotel is an event as they share with the Marriott. Do yourself a favour and stay at the Marriott
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Response from MetcalfeGM, General Manager at The Metcalfe Hotel
Responded 1 week ago
Thank you for your review grantcrawford. Please accept our sincere apologies for the less than satisfactory experience you had with us. We are in a historic building and all of our guest rooms are unique and therefore vary in layout or size. I'm so sorry for the issue with the drain and the parking charge. I hope you advised the front desk and they took care of the situation for you. Should you wish to discuss your stay further I would welcome the opportunity to hear from you. I can be reach by phone at 613-231-6555 or by email at gm@themetcalfehotel.com. Best, Kim, General Manager
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Professional photo exclusively commissioned by TripAdvisorThe Metcalfe Hotel
The Standard King Room at the Hotel Indigo Ottawa Downtown
Professional photo exclusively commissioned by TripAdvisorThe Metcalfe Hotel
The Standard King Room at the Hotel Indigo Ottawa Downtown
La hall uscendo dalla camera da letto
La doccia
Verso l'ingresso
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12345638
Hi, so sorry for the delay in responding to your question. Our Stay Green and Save program gives one $5 voucher per room per day when foregoing housekeeping service. We will provide you with extra towels and empty garbage upon request. Let us know if you require anything else.
1 vote
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are all rooms suites? what is parking per night?
Not all the rooms are suites. We had booked a king room and were put in a small room with a queen bed and no windows. The parking lot is scary and dark and hard to find. It was around $28 CAD per night but I think that we were charged more (taxes?). It is convenient to Parliament Hill and walking distance to many points of interest.
1 vote
Does the room have a small fridge? Thanks!
My room did not.
1 vote
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No the parking isn't free but once you know how to get to it, in and out is easy.
0 votes
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Hi I do not know, I would suggest calling the hotel directly
0 votes
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123
"Book another hotel"
"Avoid room 320 or rooms with windows facing atrium"
"Ask for a room away from the elevators - unless they get rid of the dinging."
"Ask for a quiet room with a view."
"Quiet and clean rooms, close and within short walking distance to all tourist sites."
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PRICE RANGE
US$118 - US$219 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ottawa hotel indigo
FORMERLY KNOWN AS
Hotel Indigo Ottawa Downtown
LOCATION
CanadaOntarioOttawa
NUMBER OF ROOMS
106
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