The Metcalfe Hotel by Gray Collection

Traveller (229)
Room & Suite (128)
Dining (10)

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Fully refundable before Sat, Mar 2
C$209
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About

4.5
#5 of 74 hotels in Ottawa
Location
Cleanliness
Service
Value
Completely renovated in 2022 and now a part of Gray Collection, The Metcalfe Hotel wishes to revolutionize Ottawa’s hospitality scene by offering an upscale experience to local and international travelers. Representing the perfect balance between modern design and historical architecture, the hotel is full of natural light due to its 5-story atrium. Spend some time in their living room, located in the center of the hotel, with bookshelves filled with a carefully curated selection of books, a café and bar area, and as well as meeting spaces. Le Cocotte Bistro, the hotel’s restaurant, offering refined dishes that are perfect for a quick lunch or a dinner with friends. Located in the heart of Downtown Ottawa, The Metcalfe Hotel offers exclusive and custom-made stays that combine urban sophistication and comfortable luxury. Established in a historical building close to Rideau Canal and Parliament Hill, The Metcalfe Hotel is an architectural treasure that represents Ottawa’s refinement and elegance. We offer a welcoming experience worthy of the world’s greatest boutique hotels to travellers, business people, and families. Our only goal is to offer an incomparable local experience to all our guests with our welcoming and kind staff. In town for business, for outdoor activities, for a festival to enjoy the gastronomy or simply to discover Ottawa, we have everything to make your stay memorable.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Paid private parking on-site
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Wine / champagne
Highchairs available
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
24-hour security
Baggage storage
Newspaper
Non-smoking hotel
Shared lounge / TV area
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Bathrobes
Interconnected rooms available
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
On-demand films
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
City View
Languages Spoken
English, French, Spanish, Filipino and 2 more
4.5
320 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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The Metcalfe Hotel garners praise for its professional and warm staff, contributing significantly to guests' positive experiences. While its central location near attractions like Parliament Hill is highly appreciated, some guests note the pricey valet parking as a drawback. The hotel's atmosphere strikes a chord with many travelers who enjoy the cozy, yet stylish modern classical decor. Amenities, including a well-equipped gym, add to the appeal, though a few guests find the rooms slightly small or dim. Cleanliness is a standout feature, with meticulous upkeep noted by patrons.
Location
Central
Atmosphere
Charming
Rooms
Comfortable
Value
Expensive
Cleanliness
Immaculate
Service
Attentive
Amenities
Well-appointed
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320Reviews5Q+A45Room tips
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Detailed Reviews
solomon884 wrote a review Mar 2020
Toronto, Canada1 contribution1 helpful vote
A friendly, cozy, downtown boutique hotel with a very attractive decor. Great front desk staff (Noella, Shirley and Rahel) who made checking in and out an experience instead of a task. Room was very comfortable with lots of space, appeared to be newly renovated. Overall the interior was extremely clean and tidy. I definitely recommend this hotel if you want proximity to everything in the downtown area. One suggestion, book directly with the hotel, they are very accommodating and flexible when it comes to price and room upgrades. Definitely my go to Ottawa hotel.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
s p wrote a review Feb 2020
Ontario, Canada88 contributions46 helpful votes
+1
Stayed for 1 night, which happened to be during Winterlude so that felt like a bonus. Made for a great location because festivities took place about 4min walk away on Sparks St. Front desk staff super helpful and printed off list of activities with locations/times etc.

Room: clean, modern industrial trendy decor

Parking: $25. You initially park in front on Metcalfe St, 15min grace period to get bags and get checked in. Once ready to park, they give you instructions on how to get to the parking garage. Felt confusing at first but got used to it and was no biggie after that first time.

Location: 4min walk to parliament area, and sparks St. Tim Hortons, Starbucks, Second Cup all at the same corner at Metcalfe/Slater St. Gabriel's Pizza across from hotel was actually really good and convenient so that was handy.

Would return in the future, and would recommend.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MetcalfeGM, General Manager at The Metcalfe Hotel by Gray Collection
Responded Feb 13, 2020
Thank you for choosing The Metcalfe Hotel for your recent stay in Ottawa and for the 5 Star Review spridie! We are delighted you enjoyed your stay with us from our super helpful staff to our great location to our decor! We hope you had time to enjoy the Winterlude festivities and that we will see you back again soon! Best, Kim, General Manager
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nakbright wrote a review Jan 2020
1 contribution
We had a lovely two night stay at the Metcalfe. The hotel itself is beautiful, and the lobby has an interesting industrial design. We had a large room that was nicely decorated with old, historic photos. Upon arrival, the staff member checking us in also offered us recommendations on where to eat for dinner.

When we left the hotel, we lost a case of memory cards. The hotel staff worked easily with us to ensure that the cards were sent back to us in the US. We really enjoyed our stay along with all our interactions with staff!
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Date of stay: January 2020
Rooms
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MetcalfeGM, General Manager at The Metcalfe Hotel by Gray Collection
Responded Jan 24, 2020
Thank you for the 5 Star Review nakbright! We are delighted you enjoyed your stay with us and appreciate you sharing your experience. We hope to welcome you back again soon! Best, Kim, General Manager
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Kateryna_to wrote a review Mar 2020
Toronto, Canada443 contributions117 helpful votes
+1
Beautiful boutique hotel with great, unique decor. The high ceilings let a lot of light in and create great spacious atmosphere. The common areas are lovely, there is coffee, water, and tea in the lobby. The rooms are not very large but well decorated and very comfortable with a spacious bathroom. Would stay again in a heartbeat!

The only downside is the pool which is shared with a neighbouring hotel and doesn't quite match the Metcalfe.
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Date of stay: September 2019
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ZERENA W wrote a review Aug 2023
1 contribution2 helpful votes
“THE METCALFE HOTEL” Excellent hotel with an excellent location in Ottawa’s downtown core. Absolutely gorgeous and clean exterior and interior, the design and outlay of the hotel and rooms are a must see. When inquiring about the hotel we spoke with David Graham the Food & Beverage Manager, he was elated to tell us about the hotel and what it offers, what a pleasure speaking with him, you can tell he really enjoys making sure the guest get the full experience, he went above and beyond describing location & tips about the city,markets,shops,restaurants and events happening within walking distance of the hotel.
Upon arrival we were warmly welcomed by the friendly staff, the concierge Nabil was an absolute gem, he added to the experience always making sure we were receiving the best service possible, extremely informative, and pleasant, they are so very fortunate to have him. Not to forget to mention the Vala Ramiro, so professional and friendly. I will definitely recommend this hotel to everybody! It's a true sample of excellent hospitality. Thank you again David, Nabil & Ramiro for making our ladies weekend memorable!
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kim Jones, General Manager at The Metcalfe Hotel by Gray Collection
Responded Aug 8, 2023
Thank you for the 5 Star Review and for sharing your experience with us on Tripadvisor. We are delighted you enjoyed your stay with us and to read how well our team took care of you. We have amazing employees that I am proud to work alongside everyday. Your comments have been shared with all! We look forward to welcoming you back to The Metcalfe on your next visit to Ottawa! Warmly,
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Ian M wrote a review Jun 2023
5 contributions2 helpful votes
I stayed at this hotel for business when in Ottawa recently. Previously, I had stayed over closer to the downtown markets area and found this hotel to be more to my liking. It seems to be in a nice neighbourhood with lots of shops and surrounding restaurants. Check in, housekeeping and all levels of service were excellent. As I had a number of business dinners I didn’t use the on-site restaurant so not quite sure of the quality there but the bar area and the canapés they served for a business reception were all top class. The only downside is the hotel rooms are based around an open atrium where events are sometimes held, so tjere can be some noise levels coming up from the interior hotel to your room, but overall this was not really a problem
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Date of stay: June 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kim Jones, General Manager at The Metcalfe Hotel by Gray Collection
Responded Jun 26, 2023
Thank you for staying with us and for the 5 Star Review IanM2643! We are delighted you enjoyed your stay with us from the excellent service provided by our team to our great location. We are conscious to ensure any events in our atrium end early enough so as to not impact our hotel guests so I'm glad to hear it wasn't a problem for you. We look forward to welcoming you back again soon and hopefully you will have a chance to visit Cocotte Bistro on your next visit! Warmly, Kim
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Taryn R wrote a review Feb 2020
Oakville, Canada80 contributions36 helpful votes
We spent two nights at The Metcalfe over the February long weekend. The staff was friendly and the lobby was welcoming (trendy decorations). There is parking ($25 + tax a night) in an adjacent building. You have to take a couple of different elevators to get to it, which was a little annoying. However,it is all inside. The room was nice: king bed, good size bathroom. The blow dryer was great (for hotel standards). Coffee was provided (not great). The hotel is centrally located and within walking distance to everything.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MetcalfeGM, General Manager at The Metcalfe Hotel by Gray Collection
Responded Feb 18, 2020
Thank you for the 4 Star Review Taryn R. We are delighted you enjoyed your stay with us from our friendly staff to our guest rooms to our central location. We appreciate the specific comments on the guest room amenities as well. We hope to see you back again soon! Best, Kim, General Manager
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Kevin D wrote a review Mar 2020
Peterborough, Canada208 contributions35 helpful votes
+1
Excellent reception staff -service. The room was comfortable..and quiet! On-site fitness facility was nicely equipped, clean and a 24 hour operation. On-site parking (pay for service) was also appreciated.
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Date of stay: February 2020
Value
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Debbie B wrote a review Feb 2020
Peterborough67 contributions9 helpful votes
We have a fabulous time there and the staff are excellent. The rooms are clean and spacious. The charm of the hotel is fabulous and the area is easily accessible to everything. They have parking available under ground and it's just a few minute walks to the parliament buildings. Great place to stay in a central part of Ottawa.
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Date of stay: March 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MetcalfeGM, General Manager at The Metcalfe Hotel by Gray Collection
Responded Feb 13, 2020
Thank you for choosing to stay with us at The Metcalfe and for the review Debbie B. We are delighted you enjoyed your stay with us from our excellent staff to our clean and spacious guest rooms to our central location. We hope to see you back again soon! Best, Kim, General Manager
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Darlene F wrote a review Jul 2023
Red Deer, Alberta, Canada6 contributions4 helpful votes
Our family enjoyed a wonderful 3 nights stay. The Metcalfe is an older building located just a few minutes walk from Parliament Hill and all the popular sightseeing locations in downtown Ottawa. The rooms are a bit smaller, but are newly renovated in a lovely modern classical style. The rooms are quiet and clean. Housekeeping was provided daily. The staff are friendly and very helpful. When we arrived the staff advised us about our parking options as valet parking is costly and your only option at the hotel. Parking is available on the street in front of the hotel for a short while to unload/load luggage. Otherwise we parked at City Hall that is just a few minutes walk.

The kids enjoyed basketball and ping pong in the gym.

We enjoyed our stay and most certainly stay again.
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Date of stay: July 2023Trip type: Travelled with family
Room Tip: Check your parking options.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kim Jones, General Manager at The Metcalfe Hotel by Gray Collection
Responded Aug 1, 2023
Thank you for the 5 Star Review Darlene! We are delighted you enjoyed your stay with us from our friendly staff to our downtown location to our clean guest rooms. I'm so happy you had a chance to use our Games Room, it is such a fun spot for our family guests! We look forward to welcoming you back again on your next trip to Ottawa! Warmly,
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Answer from MetcalfeGM
Ottawa, Canada2 contributions
Hi there, We do welcome pets in our hotel. We discourage leaving them unattended in the hotel, however, if they are not disruptive or disturbing other guests it usually not an issue. We do charge a $75 cleaning fee as an FYI. We look forward to welcoming you and your 4 legged friend to The Metcalfe Hotel!
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Answer from MetcalfeGM
Ottawa, Canada2 contributions
Hi, so sorry for the delay in responding to your question. Our Stay Green and Save program gives one $5 voucher per room per day when foregoing housekeeping service. We will provide you with extra towels and empty garbage upon request. Let us know if you require anything else.
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occams-razor asked a question Nov 2017
Antioch, Illinois89 contributions69 helpful votes
are all rooms suites? what is parking per night?
Answer from SweetD
Markham, Canada77 contributions69 helpful votes
Not all the rooms are suites. We had booked a king room and were put in a small room with a queen bed and no windows. The parking lot is scary and dark and hard to find. It was around $28 CAD per night but I think that we were charged more (taxes?). It is convenient to Parliament Hill and walking distance to many points of interest.
Grace K asked a question Jul 2017
St. Catharines, Canada52 contributions70 helpful votes
Does the room have a small fridge? Thanks!
Answer from patsychom
vancouver401 contributions148 helpful votes
My room did not.
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Answer from SaskFlyer2010
Saskatoon, Canada43 contributions38 helpful votes
No the parking isn't free but once you know how to get to it, in and out is easy.
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Citytour2011 wrote a tip Oct 2023
North Vancouver, Canada169 contributions110 helpful votes
"We faced the back lane- It was a little dark."
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Karen1616 wrote a tip Oct 2023
529 contributions146 helpful votes
"Valet parking only"
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DWGermany wrote a tip Sep 2023
Düsseldorf, Germany190 contributions107 helpful votes
"Choose a higher floor"
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f1onalau wrote a tip Aug 2023
Ottawa, Canada86 contributions20 helpful votes
"You can get valet parking or park at a garage/open lot like City Hall, but you can't really park infront of the hotel. Plan your drop off!"
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Darlene F wrote a tip Jul 2023
Red Deer, Alberta, Canada6 contributions4 helpful votes
"Check your parking options."
Read full review
Not the right property for you?
There are more places to choose from in the Ottawa area.
PRICE RANGE
C$228 - C$320 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ottawa hotel indigo
FORMERLY KNOWN AS
Hotel Indigo Ottawa Downtown
LOCATION
CanadaOntarioOttawa
NUMBER OF ROOMS
108
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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The Metcalfe Hotel by Gray Collection - UPDATED 2024 Prices, Reviews & Photos (Ottawa, Ontario) - Tripadvisor

Frequently Asked Questions about The Metcalfe Hotel by Gray Collection
Which popular attractions are close to The Metcalfe Hotel by Gray Collection?
Nearby attractions include Escape Manor - Queen Street (0.4 km), National War Memorial (0.3 km), and Changing of the Guard (0.5 km).
What are some of the property amenities at The Metcalfe Hotel by Gray Collection?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Metcalfe Hotel by Gray Collection?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Metcalfe Hotel by Gray Collection?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Metcalfe Hotel by Gray Collection?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to The Metcalfe Hotel by Gray Collection?
Conveniently located restaurants include Sansotei Ramen, Beckta Dining & Wine, and 1 Elgin.
Are there opportunities to exercise at The Metcalfe Hotel by Gray Collection?
Yes, guests have access to a fitness centre during their stay.
Is The Metcalfe Hotel by Gray Collection located near the city centre?
Yes, it is 0.3 km away from the centre of Ottawa.
Are any cleaning services offered at The Metcalfe Hotel by Gray Collection?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Metcalfe Hotel by Gray Collection?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Metcalfe Hotel by Gray Collection offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.