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Holiday Inn Express & Suites Ottawa East - Orleans, an IHG Hotel

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Traveller (50)
Room & Suite (39)
Dining (15)

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About

#45 of 74 hotels in Ottawa
Location
Cleanliness
Service
Value
Welcome to the Holiday Inn Express & Suites Ottawa East-Orleans, the newest hotel in Orleans! Located just steps from Place d'Orleans Shopping Centre and The Shenkman Arts Centre, the Holiday Inn Express & Suites - Ottawa East Orleans is your best choice in Orleans. You'll find many amenities that you will love, whether you are travelling on business or for pleasure. Guests love our complimentary hot buffet breakfast and free Wi-Fi. The Holiday Inn Express & Suites - Ottawa East Orleans is the ideal destination. Located just 20 minutes from the Parliament Buildings and the bustle of Downtown Ottawa you are near all of the great attractions such as the famous The Rideau Canal Skateway, Parliament Buildings and Winterlude Festival Imagine having all the space and the tools you need for business, free Wi-Fi, a specialized work area in your spacious room, the business centre for copies, faxing and support.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Parking
Wifi
Pool / beach towels
Indoor pool
Bar / lounge
Breakfast available
Breakfast buffet
Vending machine
Banquet room
Meeting rooms
Currency exchange
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Iron
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
2.5 of 5 stars
HOTEL STYLE
Modern
Mid-range
Languages Spoken
English, French, Spanish
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards
91Reviews4Q+A19Room tips
Traveller rating
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John D wrote a review Mar 2024
1 contribution
I honestly can't say enough good rhings about this place but the one that sticks out the most is Nicky when getting breakfast I feel like my grandma is welcoming me to a homemade breakfast with how sweet Nicky is. The only complaint I have is my for the second time I stayed here wasn't cleaned and taken care of properly like the other time I was here I'm not sure why maybe lazy housekeepers but I come back for Grandma Nicky
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Date of stay: March 2024
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Location
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Trip type: Travelled on business
Room Tip: Check your bedsheets to make sure they were changed.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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945jillianl wrote a review Feb 2024
Ontario, Canada4 contributions
The hotel is very clean and close to many restaurants and shopping centers. Alvira at the breakfast buffet was the kindest and friendliest person. She greeted everyone as they came in and made the kiddos feel particularily special. The breakfast itself was fresh and had great variety. The pool was a highlight for our four year old.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Bill A wrote a review Feb 2024
1 contribution
Rooms weren't clean. Breakfast not good. Staff rude. Pool had garbage in it. Would never ever stay there again. We were told we could check out if we were only staying one night a day were lied to straight up. Guess I should have gotten it in writing. There were several other families that were told the same thing.
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Holiday Inn Express & Suites Ottawa East - Orleans, an IHG Hotel
Responded Feb 25, 2024
Hi Bill A, Thank you for staying and sharing your experience at our Holiday Inn Express Ottawa East - Orleans. We appreciate you doing business with us! We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm confident that the necessary actions will be taken to ensure better service. I also sent you a private message discussing this further. We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last! Safe travels, Jomar M. Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Amitabh C wrote a review Sep 2022
Mississauga, Canada86 contributions62 helpful votes
Stayed at this hotel during the labour day weekend. Decent hotel, friendly staff and nice rooms. Had booked a suite which was clean and facing the highway. Hotel was booked on both days. Lot of parking space available, access to the hotel is slightly off even though it’s very close to the highway. Rooms were expensive given the weekend. Breakfast was ok. Couple of things which were strange - no house keeping if you stayed for 2 days. They said they will clean/make the bed etc if you stayed for three days. Do not understand this policy, first time I am hearing. No garbage pick up as well unless your stay was more than three days. Bath soap was exhausted in her shower .. I asked for a refill and they did not seem to have the refill available. Will likely stay again but would expect room to be cleaned every day.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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JoeVW wrote a review May 2022
Torornto21 contributions1 helpful vote
As luck would have it, I booked the stay on the day the wildest rain storm in a decade hits Ottawa. I reached the hotel at 8PM that evening and found a pitch dark building with absolutely no lights. The front desk still checked me in manually and assigned the rooms on the top floor for me. Having no power, I had to haul all my luggage five floors up the stairs with no emergency lighting and stuffy stale air. Here are all the bad: - The property has NO backup generator, they only have a few handheld flashlights - Battery operated emergency stairwell lights are ALL not working, they end up leaving flashlights pointed upwards on the floor - No ventilation, no gym, no pool, windows doesn't open, no hot water, no working elevators, no wifi, doubt the smoke detectors are still working (this is a death trap situation) The Good: - Joanne at the font desk handled the situation with aplomb. totally unfazed by the difficult and annoyed guests. The technician who opens the room doors for us needs a mention as well. Calm, friendly and cool - Power returned around 7AM the next morning, they were able to serve up a decent breakfast. Appreciate that. Due to the fact there are no backup generators (to rub salt to the wound, the fitness complex next doors has full lighting and air con with their diesel generator humming away nicely way into the night), I would certainly not be choosing this venue in the future.
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Date of stay: May 2022
Value
Rooms
Service
Room Tip: Not close by the elevators
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Holiday Inn Express & Suites Ottawa East - Orleans, an IHG Hotel
Responded Jun 22, 2022
Hi JoeVW, Thanks for your review and for staying with us. Ensuring our hotels are always clean, service is always friendly, and everything always works is what we aim to provide all our guests. I am sorry for the situation during your stay. I have shared your comments with the hotel management. I trust that they will ensure a better visit upon your return. Again, thanks for your feedback. We hope to have another opportunity to provide you with a better stay. Sincerely, Connie D Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Christina wrote a review Nov 2021
New Brunswick, Canada99 contributions28 helpful votes
This hotel is just off the highway outside of Ottawa next to a mall. The staff were very friendly and the room was clean. The pool was small but my kids still had a good time and we liked having it to ourselves. The breakfast was good and the price was very affordable. The room was quiet and the view over the highway was beautiful with the fall leaves.
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Date of stay: October 2021
Location
Cleanliness
Service
Room Tip: Ask for a room overlooking the highway as the view is nice.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Mei Ling C wrote a review Jul 2021
Toronto, Canada144 contributions87 helpful votes
+1
It was a nice hotel with friendly staff and pretty good service. Due to covid they don't come into the room unless requested, so you have to make sure to keep it tidy yourself if you're ok with that. We did request new towels and they came pretty quickly. Breakfast was also pretty good for the price. Location isn't great but we had friends and family in Orleans and with proximity to the highway, it was easy to get around. The WiFi wasn't very good and kept cutting in and out. And the ac was really loud and would occasionally wake me up at night. We were also on the ground floor and once the pool opened up, the hallway was pretty noisy. I did like the easy access to our car though. It wasn't my favourite stay but it was good enough for the price.
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Date of stay: July 2021Trip type: Travelled with family
Room Tip: If you like the privacy and access to your car, first floor is a good choice. Just be aware that...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Frank DeChellis wrote a review May 2021
Welland, Canada42 contributions33 helpful votes
I usually don't write about every hotel but they did a great job keeping things as normal as possible during COVID. COVID shut down the hot tub and pool, but everything else was done well. And I feel guilty for having an extra breakfast bag 😇
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Date of stay: May 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Paolo1005 wrote a review Nov 2020
Montreal, Canada628 contributions238 helpful votes
Looking for a good hotel price quality this is it. Breakfast included free parking . Check in and check out were both quick cordial and effective. Room was very comfortable with the necessary amenities,shower was vey good.i will go back
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Date of stay: November 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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EMILY M wrote a review Sep 2020
Toronto, Canada22 contributions13 helpful votes
+1
During my recent stay at the Holiday Inn I took a nasty fall in the lobby. Aimee the night clerk was amazing but the buck stopped there. Nobody at the hotel bothered to follow up on how I was and if my injuries were healing. I did hear after I reviewed them on an email that they sent but in all honesty it was too little too late. Thankfully, my injuries as gradually healing but my confidence in the Holiday Inn may take alot more healing before I trust them again.
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Date of stay: September 2020
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Holiday Inn Express & Suites Ottawa East - Orleans, an IHG Hotel
Responded Oct 11, 2020
Hello E5924RJemilym, Thank you for your stay and for taking the time to leave us feedback. While I am glad to hear that your recovery went well, I understand that you had concerns about the lack of follow-up from the team. I have shared your comments with the hotel management, as a reference for the improvement of the services offered. Feel free to contact the hotel directly if you have additional questions at 1-613-8248444 or guestservices@hieottawaorleans.com. I hope you stay with us again! Best regards, Clayton G. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
C$195 - C$261 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Holiday Inn Express & Suites Orleans Southwest
LOCATION
CanadaOntarioOttawa
NUMBER OF ROOMS
103
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Holiday Inn Express & Suites Ottawa East - Orleans, an IHG Hotel - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Holiday Inn Express & Suites Ottawa East - Orleans, an IHG Hotel
Which popular attractions are close to Holiday Inn Express & Suites Ottawa East - Orleans, an IHG Hotel?
Nearby attractions include Shenkman Arts Centre (0.09 km), Place d'Orléans Shopping Centre (0.4 km), and Cinestarz Orleans (0.2 km).
What are some of the property amenities at Holiday Inn Express & Suites Ottawa East - Orleans, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Holiday Inn Express & Suites Ottawa East - Orleans, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express & Suites Ottawa East - Orleans, an IHG Hotel?
Guests can enjoy free breakfast and a lounge during their stay.
Is parking available at Holiday Inn Express & Suites Ottawa East - Orleans, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Ottawa East - Orleans, an IHG Hotel?
Conveniently located restaurants include St. Martha's Brasserie d'Orleans, Taproom260, and Lexus Resto Bar.
Are there opportunities to exercise at Holiday Inn Express & Suites Ottawa East - Orleans, an IHG Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express & Suites Ottawa East - Orleans, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Holiday Inn Express & Suites Ottawa East - Orleans, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Express & Suites Ottawa East - Orleans, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Holiday Inn Express & Suites Ottawa East - Orleans, an IHG Hotel?
The staff speaks multiple languages, including English, Spanish, and French.