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Holiday Inn Sarnia Hotel & Conf Center

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330 Reviews from our TripAdvisor Community

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Showing 325: English reviews
Reviewed 18 May 2015 via mobile

The waitress serving at the breakfast restaurant has poor attitude and complete lack of customer service. They continued to show bad manners through out our restaurant time here. This is not holiday Inn experience at all. Have stayed in holiday almost all over the country and this restaurant is the worst

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Helpful?
2Thank trotter77trotter
Geoff E, General Manager at Holiday Inn Sarnia Hotel & Conf Center, responded to this review

I am so very sorry that you experienced such poor service in our restaurant. Quite frankly, I am incredibly surprised to read these kinds of comments. I can assure you that I will be personally reviewing the details of your experience as the bad manners, poor attitude and weak customer service go completely against everything our Service Culture is about....

Kingston, Canada
Reviewed 28 April 2015

As a frequent traveller, I have spent many nights in various Holiday Inns. Generally, I have positive experiences, however this one was the worst. It was a last minute booking and, given 2 options, I chose the $100.00 Standard King option vs the $136.00 'in the tower' with breakfast included. Upon arrival I was shocked at the unkempt exterior. I...

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Helpful?
1Thank cindy c
Geoff E, General Manager at Holiday Inn Sarnia Hotel & Conf Center, responded to this review

Cindy, I was very sorry to read of your recent experience at the hotel regarding your initial room and how the room rate discrepancy was handled at the Front Desk. Your overall guest experience is not typical of what we are known for at this hotel as we want all of our guests to feel welcome and genuinely appreciated. I...

Houston, Texas
Reviewed 18 April 2015

We were simply shocked, the outside of this hotel that's sitting on the border was not impressive. Our room was wonderful in comparison, and had a little hot tub in it with a view of the border crossing. The bed was comfy, the restaurant wasn't bad and the water pressure in the room was good. It was a little chilly...

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5Thank Audra H
Marine City, Michigan
Reviewed 4 April 2015

The hotel is clean and the staff friendly. It's close to the 402 and the Bluewater Bridge. The hotel has a very good restaurant and a small bar. There is a nice Irish Pub a short drive away down by the docks where several lake freighters were moored. The hotel is typical Holiday Inn which is becoming a good thing....

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5Thank M M
London, Canada
Reviewed 30 March 2015

We stayed for 2 nights and ALL of the staff were very friendly and attentive, the room was great and the service was wonderful. We would highly recommend staying here. If you have a chance try the Sunday Brunch it is awesome!

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2Thank Dave D
Reviewed 11 March 2015

Stayed at this hotel while working, chose due to the Holiday Inn name. This is an older building which is still decent to stay in. Rooms are, while nothing to rave about, decent. Restaurant on site is a little on the pricey side but has good food. Site has decent enough exercise area with bike, treadmills, full weight gym, etc......

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3Thank joeorourke
Burlington, Canada
Reviewed 28 February 2015

i have stayed at the Holiday Inn Sarnia three times in the past two months while in Sarnia visiting my mom who is undergoing cancer treatment and can't have long exposure to others in her home. The Reservation Manager Stefanie Czornyj has been exceptionally helpful with my last minute reservations and went above and beyond to assist me during this...

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2Thank Kelly P
Greenwell Springs, United States
Reviewed 21 February 2015

I was in town to visit some friends, could not book online had to call the hotel. The check in process was good and the staff very professional. The room was in the old section to the right of the front desk down a very long hallway. The room was old and dated, very small bathroom with mold growing on...

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1Thank Frances M
Geoff E, General Manager at Holiday Inn Sarnia Hotel & Conf Center, responded to this review

Thank you for your review and the compliments towards the service you received at the front desk. I was disappointed to see that you had such a poor experience and a difficult time getting a restful sleep. In the time that has transpired since your stay in October, we have addressed the room issues. I would love the opportunity to...

Windsor, Canada
Reviewed 17 February 2015

We have one business meeting and we choose this hotel and found very convenient and comfortable with their front desk to all services. We were surprisingly quite happy and will back in future. Room size was pretty fair and well furnished. Thanks for the great hospitality and recommend to others too.

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2Thank mack l
Windsor, Canada
Reviewed 9 February 2015

I am totally disgusted with our stay in this ( so called holiday inn) my room was dirty,mold on the curtains, cob webs on fixtures.had a run in with house keeping,being loud in the hallway while people are still sleeping,and rude! The 2 story side is old ,and needs updating. Exhaust fan didn't even work, bathroom light needed a new...

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1Thank Trevor G
Geoff E, General Manager at Holiday Inn Sarnia Hotel & Conf Center, responded to this review

Thank you for sharing your experience with us Trevor G. It sounds like a very disappointing stay and for that I do sincerely apologize. I am very sorry that you had so many issues with your guest room and that the pool tournament participants disturbed your rest. In the future, please call down to the Front Desk immediately if there...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Hotel In Sarnia Offers Quality Service With beautiful views of the marina and the comforts of home, you can expect a relaxing stay at the Holiday Inn Sarnia Hotel and Conference Center in Point Edward, ON. Our hotel's convenient location is 10 km from Sarnia Chris Hadfield Airport (YZR). From the Point Edward Charity Casino to Centennial Park, numerous attractions surround our hotel's guests. In Sarnia, you can visit the Sarnia Sports & Entertainment Center, see a show at the Imperial Theatre or shop at Lambton Mall. Golfers can enjoy a game at our own 9-hole Holiday Inn Golf Course or one of the many greens throughout Sarnia. Lodging here is also beneficial for business travelers working with Aamjiwnaang First Nations, Ontario Power Generation, UWO Research Park, Chemical Valley, the Canadian Coast Guard and more. Our hotel's amenities include over 12,000 sq. ft. of meeting space, business suites and a 24-hour business centre to meet your corporate needs. We go beyond other hotels in Sarnia to bring you the comforts of home, such as the on-site Bridges Bistro and Freightor's Lounge, an indoor and an outdoor pool, a hot tub, a sauna and a fitness centre. Our Sarnia hotel's rooms feature work areas with free high-speed Internet access, large TVs, spacious layouts and beautiful views. We are also 4 Green Keys - Environmentally! You'll enjoy a comfortable stay at the Holiday Inn hotel- Sarnia.Local pictures courtesy of TSL. ... more   less 

Additional Information about Holiday Inn Sarnia Hotel & Conf Center

Address: 1498 Venetian Blvd, Sarnia, Ontario N7T 7W6, Canada
Region: Canada > Ontario > Sarnia
Price Range: $118 - $167 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Sarnia Hotel & Conf Center 3*
Number of rooms: 217
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Also Known As:
Holiday Inn Sarnia Hotel & Conf Sarnia
Holiday Inn Sarnia Hotel And Conf Center
Sarnia Holiday Inn
Holiday Inn Sarnia Hotel & Conf Center Ontario
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Sarnia Hotel & Conf Center staff and other travellers.
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Questions? Get answers from Holiday Inn Sarnia Hotel & Conf Center staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“be sure to get a room on the main floor, facing inside”
 of 5 bubbles crobinson2014, 7 Dec 2016 | Read review
“There is a newer section and the rooms are nicer there.”
 of 5 bubbles CRAFTY CRUISER, 1 Nov 2016 | Read review
“Don't stay in room 245 on your life!!!”
  • rusty mirrors, creepy old light that make you look like a vampire
  • door almost hits toilet when opening, need to stand in bath tub to open
  • toilet seat has Venereal disease, don't sit on it
 of 5 bubbles Nevin009, 28 Oct 2016 | Read review
“we were on the ground floor very near the main door but didn't have any noise issues at all. a/c heater unit in room was good”
 of 5 bubbles dandbp2015, 19 Oct 2016 | Read review
“Corner suites are a little larger and away from the elevators.”
 of 5 bubbles teresalsoper, 18 Oct 2016 | Read review
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