Clean room, great service and a good breakfast. The location was good because it was just off the highway and there was a lot of restaurants to choose from. The staff at the hotel was very friendly and knowledgeable.
We stayed for two weeks between December 2020 and January 2021 with my family. We really enjoyed the food and the attentions of this hotel. The beds are very comfortable and the bathrooms are very clean, they have a large bathtub. I recommend this hotel in St. Catharines. It is perfect to visit many beautiful places such as: Niagara Falls, natural parks, Lake Ontario, Welland Canal, Vineyard Route, among others. JJ
Great front desk staff,great heated pool and hot tub. Standard breakfast but adequate.Horrible waitress in the restaurant. Made us feel like she was doing us a favour to serve us.Room was clean and beds comfortable
The rooms are clean, the staff are friendly, breakfast was great alot of options and food. The kids enjoyed the pool. We did not encounter any problems. Will be booking here again we enjoyed the stay very much.
I was excited to stay here but my excitement turned to gloom. The rate I was quoted was not what I paid. I was double charged. My big huge room smelled highly of chlorine. Bathroom tub didn't drain well. Breakfast was terrible. On the plus side. Dinner was awesome! Staff in the restaurant amazing! And if you ever eat here order the TACO BOWL!! But make sure you are hungry! It is huge!!!
We stayed here for a hockey tournament. Breakfast was always hot and plentiful. Customer Service was amazing. I was the arranger for our group booking and the process was smooth right from start to the day we checked out. Very accomodating.
The hotel was deceptive. The lobby is beautiful, well decorated, and clean. The rooms do not reflect that first impression. They are old and the walls are like paper. Linens were clean and I was comfortable staying the night as the bed was comfortable but we did not sleep well as our neighbors left their TV on all night and talked through the night. I'm glad that's all they did... Breakfast was presented well, but fell flat. We ended up ditching our food and going to McDonald's. Overall it wasn't horrible, but it was not worth the price point.
Great customer service Clean rooms Friendly staff all around I love the patio doors in fact we all loved the patio doors Beds were comfortable and clean The bathroom is on the small side but definitely not compact and most importantly they are clean! Quiet no issues with noise at all. Will stay again!
They charge for gym equipment, rooms are not clean if you rent a room with pets previously it should be cleaned way better than how it was presented. Noisy rooms, patio door would not lock overall a terrible hotel will not be staying there again
This property is old so the physical state is well worn, beyond that I found it clean and comfortable. The pool area is great, with all the amenities. The breakfast was as good as any complimentary breakfast that I've experienced. My bed was very comfortable and the staff was in the background until needed and then they were very attentive when needed. Location is very convenient for travel and re-supply.
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