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Holiday Inn & Suites St. Catharines Conf Ctr, an IHG Hotel

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Traveller (108)
Room & Suite (51)
Dining (11)

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About

#4 of 6 hotels in St. Catharines
Location
Cleanliness
Service
Value
For your Niagara Falls vacation or business trip, choose the full service Holiday Inn & Suites Parkway Conference Centre in St. Catharines. On-site amenities include a heated indoor pool, Fitness Centre, full-service restaurant, 30 Lanes of Bowling, Arcade and Laser Tag at Parkway Social. Guests can also enjoy a meal at onsite Ostin's Restaurant or Parkway Social. Grab a cocktail at our rooftop patio Lounge 6 Sky Bar(seasonal). We are located directly off the QEW, minutes from the Meridian Centre, Outlet Collection at Niagara, Balls Falls, Niagara on the Lake and Niagara Falls. We are 15 minutes from Niagara District Airport (YCM) and within an hour of Pearson International Airport (YYZ), Buffalo Niagara Airport (BUF) and Hamilton Intl Airport (YHM). We are close to many businesses such as General Motors, Seaway Marine, Brock University and Niagara Health System - St. Catharines Site.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bowling
Game room
Pets Allowed ( Dog / Pet Friendly )
Electric vehicle charging station
Paid public parking on-site
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Sauna
Restaurant
Breakfast in the room
Kids' meals
Snack bar
Wine / champagne
Vending machine
Billiards
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Currency exchange
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Fireplace
Housekeeping
Room service
Safe
Microwave
Refrigerator
Flatscreen TV
Bottled water
Iron
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Family
Languages Spoken
English, French
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards
418Reviews11Q+A99Room tips
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Alana Bochnak wrote a review Feb 2024
12 contributions9 helpful votes
Decent hotel, good location. Convenient onsite restaurant and entertainment complex. Construction in lobby/pool but was not disruptive - was surprised to see them working on a weekend! Room was slightly dated and the bathroom was on the small side, but was suitable for our 1 night stay. Lesson learned and tip for others - if you wish to go bowling make sure you reserve a lane ahead of time!
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Tim McGrory wrote a review Mar 2023
Port Elgin, Canada60 contributions72 helpful votes
Hotel's Favourite
Great place with lots of amenities around. Rooms are very clean. Bowling alley tied into the hotel which broke up the week at the end of a work day. Was here for work for one week and would stay here again!!! Lots of parking. Never ate at the cafe inside but looks like a good place to eat at.
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Date of stay: March 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jennifer B wrote a review Jan 2024
1 contribution
Do not stay at this property if you have an expectation of privacy!!! We were slightly late waking and checking out due to the fact that we had attended an event on site the evening prior. The event was amazing, this review is solely for the accommodations, front desk staff, housekeeping and the Guest Service Manager! We woke at 11am and were downstairs checking out by 11:45. In that time the housekeeping supervisor came to our door- my husband let him know that we were unaware of the check out time and were just getting our things together. Then the second knock came, the maid, again my husband informed her we were packing up. No problem at all by her. A few minutes later our door was opened, no knock and in came the Male housekeeping supervisor! I was in my underwear!!!! He stood there, with the door wide open while my Husband had to yell 3 times for him to get out and close the door! Moments later the front desk called us to leave!!!! So, had I been thinking, I would have asked for a late checkout and none of this would have happened! I forgot! That said, we were harassed, intimidated and violated , all within 45 minutes!!!!! When I spoke with the Guest Service Manager, days later he tried to explain hotel procedure. No procedure's in anyway justifies our experience. He then indicated that he would provide a 50% discount on the room. I responded that it was not about the money, that the man that walked into our room without knocking, that was clearly trying to intimidate us should be reprimanded. So, he did not bother to apply the discount!!! Worst experience we have ever had !!!!!
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Holiday Inn & Suites St. Catharines Conf Ctr, an IHG Hotel
Responded 4 weeks ago
Hi Jennifer B, We thank you for providing feedback and choosing to stay at our Holiday Inn & Suites Saint Catharines Conference Centre. We appreciate you as a valued guest and for choosing IHG Hotels & Resorts as your travel partner. Holiday Inn takes great pride in its reputation for exceptional service, comfort, and value. I am sorry for what happened. I assure you that your feedback is of utmost importance to us. I have promptly shared your comments with our hotel management team, who will take the necessary actions to address the issue and enhance guest satisfaction. We are fully committed to resolving this matter and ensuring your next stay with us surpasses your previous experience. I sent you a private message to discuss this further. I hope you read it at your most convenient time. Sincerely, Frenzel A. Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Debbie C wrote a review Dec 2023
Collingwood, Canada39 contributions6 helpful votes
When we arrived the foyer with couches and fireplace , cafe, inside entry to restaurant and bowling & pool and jacuzzi were under construction. We stay at this location for the use of all these facilities. We did not have time to find another place so stayed. When I requested a partial refund because none of the facilities were available I was told the construction did not affect my stay. We will not be returning The rooms are getting rundown with chips in bath tub and worn curtains
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Holiday Inn & Suites St. Catharines Conf Ctr, an IHG Hotel
Responded Jan 13, 2024
Hi Debbie C, Thank you for choosing to stay with us and taking the time to leave us feedback. We appreciate you choosing our IHG Hotels and Resorts for your travel needs. Our hotel works very hard to ensure the facilities and service we provide are superior, and I am sorry for what happened during your time with us. I have shared your insights with our hotel management, and I trust that the necessary actions will be taken to avoid similar concerns in the future. We hope to welcome you back! Sincerely, Rosh D. Case Manager IHG Hotels and Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Elizabeth W wrote a review Oct 2023
Toronto, Canada356 contributions187 helpful votes
We often visit Niagara to see friends and wineries but we almost also have to work while we’re in the area. This has made most AirBnBs and inns a bit challenging, due to a lack of decent working spaces. This place fixes that. We got a 1 bedroom suite for about the same price as an AB&B and this one included a good sized desk and office chair in the bedroom, along with a large table in the next room. Perfect for both to work, even when one of us is on a call. Bedroom is big and comfy with a TV. Living area is a bit worn and gloomy but also has a TV and, I think, a sofa bed. There is a small kitchen area with mini fridge and small microwave. Also a Keurig with a couple of pods. You will need to bring plates, cutlery, dish soap, mugs etc if you are planning to eat anything more than burgers. Disposable plastic cups are provided. Bathroom is nice and includes Dove soaps and shampoos. Breakfast is available in the restaurant downstairs or at the little cafe in the lobby. There is also a night club, a pool and a bowling alley. That said, it’s still a Holiday Inn so it’s a budget property. But it’s clean, the staff are lovely and it’s close to the highway. Will definitely stay again.
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Date of stay: October 2023Trip type: Travelled as a couple
Room Tip: There are 2 spots to charge EVs
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Daniel B wrote a review Sep 2023
1 contribution
Don't call in to book a room with this hotel. They booked me two nights, when I only asked for one. Found my credit card bill had two separate charges. I disputed the charge, but they refused to give me back my money. Hotel rooms are extremely old and run down. Elevators need an upgrade.
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Holiday Inn & Suites St. Catharines Conf Ctr, an IHG Hotel
Responded Oct 2, 2023
Hi Daniel B, We appreciate you staying at our Holiday Inn Saint Catharines Conference Center for this trip and sharing your feedback. We appreciate you choosing us and doing business with IHG Hotels and Resorts. We are determined to provide our guests with a pleasant time, and I apologize for what happened during your visit. I shared your sentiments with our hotel management and sent you a private message to obtain additional details about your stay. Until your next stop in the area, we look forward to hosting you again to redeem your confidence in us. I look forward to your response. Sincerely, Grace L. Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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S W wrote a review Aug 2023
3 contributions1 helpful vote
The hotel was probably nice when it was built but is in need of updating. Room was very dirty. Finger prints on mirrors and desks and heavy dust everywhere, wallpaper starting to peel off the walls, carpet felt like it hadn't been vacuumed in years. I pulled out a chair to sit on and was so grossed out with the filth I couldn't sit on it. Very disappointed. We used to be able to trust a Holiday Inn. The past few years we have noticed a decline in hotel cleanliness and upkeep across the board. Not sure what the problem is but we don't like to travel anymore because of this. We paid good money to sleep in a room that felt like a sleezy motel. They have a pool but didn't dare try it after seeing the dirty room. On the upside they are pet friendly.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Save your money unless you want to sleep in a dirty room.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Holiday Inn & Suites St. Catharines Conf Ctr, an IHG Hotel
Responded Sep 5, 2023
Hi A5581AIsw, Thanks for staying at the Holiday Inn and Suites Saint Catharines Conference Center. We value your business with us. We work hard to deliver an exceptional guest experience. I'm sorry for the level of cleanliness you encountered during your stay. I have shared your comments with the hotel management. I am confident that measures will be in place to address the areas you have noted. Again, thanks for staying with us. We value your feedback and welcome the opportunity to provide a better stay. Sincerely, Connie D Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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everyjon wrote a review Aug 2023
Canada108 contributions21 helpful votes
This Hotel allows Pets like Dogs that is very good but should work on cleaning the rooms much more I, and My dad have allergy's were not feeling so good. This Hotel has a Bowling Alley with it that was the highest Pros about it.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: If you got allergy to Dogs, etc ask for cleaning service or extra cleaning service for your room.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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TravelG392 wrote a review May 2023
London, Canada32 contributions31 helpful votes
Layout is pretty good, bright spots are the connected and new fine dining restaurant and bowling/bar/eatery/arcade. The hotel itself also looks new from the exterior but its not. Very slow elevators, semi run down appearance, in my room barely any plugs worked and the mattress was old and uncomfortable., TV was small and dated. Looks like this place was redone back in 2005 and hasnt been touched since.
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Date of stay: May 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Holiday Inn & Suites St. Catharines Conf Ctr, an IHG Hotel
Responded Jun 1, 2023
Hi TravelG392, Thank you for staying at Holiday Inn & Suites Saint Catharines Conference Center and sharing your experience with us. We appreciate you for doing business with IHG Hotels and Resorts. We are all about delivering quality service and achieving the highest standards of accommodation to make your experience inviting. I am sorry to learn about the conditions that prevented you from having a pleasant stay. Your feedback has been documented and shared with the hotel management as a reference for improvement so we can enhance our services. Thank you again for taking the time to provide your insights and allowing us to improve. Sincerely, Crisel V. Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Timtravelreviews wrote a review Mar 2023
Dorchester, Canada121 contributions66 helpful votes
I had a really great time at this hotel. With bowling, an arcade, a swimming pool and a great restaurant, what’s not to like? The rooms are comfortable and spacious. I really loved the bathroom. It was clean and had great mood lighting. Soap was good too. The room decor is simple and sleek. The phone in the room even has a “Pizza” button!! How awesome is that!? However I will note that the pillows are terrible and you may want to pack your own. The pull out couch is very uncomfortable so I would suggest packing some extra cushioning or even a sleeping bag. The restaurant was very good and the menu offered some great items, making it hard to choose. I did notice that the staff were a bit “new” or flustered and at times slow. They seemed unsure of what they were doing at times. Luckily the manager was very attentive and caring and was often seen swooping in to save the day and rescue his staff. Cheers to that guy! The arcade was a lot of fun and offered a great variety of games for both young and old. It even had an Aliens game. So look out kids, daddy’s gonna sneak away for a quick bug hunt!! “Anytime, anywhere” Everything is conveniently located within the hotel making this the perfect stay for friends or family and a laid-back relaxing holiday.
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Date of stay: March 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
C$155 - C$247 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn & suites parkway conference centre hotel st. catharines, holiday inn and suites parkway conference centre, quality inn st catharines, quality hotel st catharines
FORMERLY KNOWN AS
Quality Hotel Parkway Convention Ctr
LOCATION
CanadaOntarioSt. Catharines
NUMBER OF ROOMS
181
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Holiday Inn & Suites St. Catharines Conf Ctr, an IHG Hotel - UPDATED 2024 Prices, Reviews & Photos (Ontario) - Tripadvisor

Frequently Asked Questions about Holiday Inn & Suites St. Catharines Conf Ctr, an IHG Hotel
Which popular attractions are close to Holiday Inn & Suites St. Catharines Conf Ctr, an IHG Hotel?
Nearby attractions include Della Terra Fresh Olive Oil & Balsamic Tasting Bar (0.8 km), Parkway Social (0.02 km), and Aerosports Trampoline Park - St. Catharines (0.3 km).
What are some of the property amenities at Holiday Inn & Suites St. Catharines Conf Ctr, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Holiday Inn & Suites St. Catharines Conf Ctr, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn & Suites St. Catharines Conf Ctr, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a snack bar during their stay.
Is parking available at Holiday Inn & Suites St. Catharines Conf Ctr, an IHG Hotel?
Yes, free parking and paid public parking on-site are available to guests.
What are some restaurants close to Holiday Inn & Suites St. Catharines Conf Ctr, an IHG Hotel?
Conveniently located restaurants include Cafe Amore, The Upper Deck Taphouse & Grill, and Johnny Pastrami's Breakfast & Lunch.
Are there opportunities to exercise at Holiday Inn & Suites St. Catharines Conf Ctr, an IHG Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Holiday Inn & Suites St. Catharines Conf Ctr, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Holiday Inn & Suites St. Catharines Conf Ctr, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn & Suites St. Catharines Conf Ctr, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Holiday Inn & Suites St. Catharines Conf Ctr, an IHG Hotel?
The staff speaks multiple languages, including English and French.