Best Western Plus The Arden Park Hotel
552 Ontario St, Stratford, Ontario N5A 3J3 Canada
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Avg. C$260 /night, 10/10 - 10/11
C$302
per night
C$235
per night
C$168
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4.5
#4 of 16 hotels in StratfordLocation
Cleanliness
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Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Best Western Plus The Arden Park Hotel is an excellent choice for travellers visiting Stratford, offering a quiet environment alongside many helpful amenities designed to enhance your stay.
Nearby landmarks such as Gallery Stratford (0.6 km) and Knox Presbyterian Church (1.3 km) make Best Western Plus The Arden Park Hotel a great place to stay when visiting Stratford.
Free wifi is offered to guests, and rooms at Best Western Plus The Arden Park Hotel offer a flat screen TV, air conditioning, and a refrigerator.
During your stay, take advantage of some of the amenities offered, including 24 hour front desk, room service, and baggage storage. Guests of Best Western Plus The Arden Park Hotel are also welcome to enjoy a pool and a lounge, located on site. For travellers arriving by car, free parking is available.
Stratford has plenty of French restaurants. So when you’re here, be sure to check out popular spots like Keystone Alley and Bijou, which are serving up some great dishes.
If you’re looking for things to do, you can check out Upper Queen's Park (0.6 km), Shakespearean Gardens (1.7 km), or Gallery Indigena (1.5 km), which are popular attractions amongst tourists, and they are all within walking distance.
Enjoy your stay in Stratford!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Bicycle rental
Babysitting
Children's television networks
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Restaurant
Breakfast buffet
Kids' meals
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Coffee / tea maker
Refrigerator
Flatscreen TV
Hair dryer
Iron
Wake-up service / alarm clock
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Modern
Mid-range
Languages Spoken
English
Location
552 Ontario St, Stratford, Ontario N5A 3J3 Canada
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 60 out of 100
60
Metropolitan Area Airport
40.6 km•
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Kitchener-Waterloo Regional Airport
48.3 km•
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Rental Cars
17 Restaurants
within 1 kilometer
Reviews
4.5
1,175 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Best Western Plus The Arden Park Hotel receives acclaim for its cleanliness and the overall pleasant atmosphere of its accommodations, which include features like soaker bathtubs and private lounge areas. The hotel's location is appreciated for its convenience and proximity to Stratford's attractions. Guests praise the friendly staff but have faced occasional issues with service responsiveness.
While the rooms are generally clean and comfortable, some guests have noted they could benefit from updates. The value proposition is challenged by perceived high costs and additional fees.
Location
Convenient
Atmosphere
Inviting
Rooms
Comfortable
Value
Expensive
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Well-appointed
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1,175Reviews8Q+A100Room tips
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Detailed Reviews
Hotel's Favourite
The Best Western Plus Arden Park Hotel is located within a 10 or 15 minute stroll to the Stratford Festival Theatre. It has reasonable prices with comfortable rooms and a good restaurant. Staff are all very pleasant. Lots of parking on site. This is our hotel of choice when visiting Stratford.
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Review collected in partnership with Best Western
Date of stay: August 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrea Hayter, General Manager at Best Western Plus The Arden Park Hotel
Responded Sep 12, 2023
Dear David B; Thank you for your review of Best Western Plus The Arden Park Hotel. I am so pleased to hear we are your choice hotel when visiting our beautiful City! We look forward to welcoming you back soon... Yours in Hospitality, Andrea Hayter General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My husband has been staying at this hotel every other week since February. I recently joined him for a little getaway. We had a king suite which was spacious and very comfortable. I thoroughly enjoyed the use of the pool and hot tub. I noticed there wasn't any overwhelming smell of chlorine which was nice. We thought the price was very good at 149.00
All the staff was helpful. Kenzyy at the front desk helped me out and always had a pleasant smile. I went to the dining room for cutlery and dishes as we like to eat in and it was no problem. Even though we couldn't have housekeeping services due to covid protocols, it was no problem getting clean towels and other items. The coffee maker wasn't working and the maintenance gentleman had it replaced in minutes. I would have 2 suggestions: a proper table and chairs to dine would be good. Though there was a small table to put keys and other items on, it was too small and the side chairs were too low to try make an eating set up. The rooms are very spacious so shouldn't be a problem adding that. The other is please add bath mats in the shower. We both had to hold on to the faucet while showering and I resorted to putting a towel in the shower because it was dangerously slippery.
The location is perfect to enjoy the walking paths by the Shakespeare theatre and also to downtown area by foot.
Thank you and keep up the good work!!!
All the staff was helpful. Kenzyy at the front desk helped me out and always had a pleasant smile. I went to the dining room for cutlery and dishes as we like to eat in and it was no problem. Even though we couldn't have housekeeping services due to covid protocols, it was no problem getting clean towels and other items. The coffee maker wasn't working and the maintenance gentleman had it replaced in minutes. I would have 2 suggestions: a proper table and chairs to dine would be good. Though there was a small table to put keys and other items on, it was too small and the side chairs were too low to try make an eating set up. The rooms are very spacious so shouldn't be a problem adding that. The other is please add bath mats in the shower. We both had to hold on to the faucet while showering and I resorted to putting a towel in the shower because it was dangerously slippery.
The location is perfect to enjoy the walking paths by the Shakespeare theatre and also to downtown area by foot.
Thank you and keep up the good work!!!
Read more
Date of stay: May 2022Trip type: Travelled on business
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrea Hayter, General Manager at Best Western Plus The Arden Park Hotel
Responded May 11, 2022
Dear 196ann; Thank you for your wonderful review of Best Western Plus The Arden Park Hotel. I am so pleased to hear you enjoyed your stay and thank you for taking the time to share your experience. I appreciate your suggestions to improve the space in the guest room as well. With regards to the bath mats, we do also have those available upon request, so please feel free in your return visit to request one during check-in or call down and we would gladly have one delivered to your room. We look very forward to welcoming you back as our guests again soon! Yours in Hospitality, Andrea Hayter General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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we took our pet, a 13lb poodle, to the stratford for 3 nights stay. the hotel is conveniently locate close to the outdoor park, conservation area, and restaurants, fastfood, stores. we were fortunately the weather were good during our stay, all these location are within 15 min walking distance. the hotel staff are very friendly, and helpful. the room is clean and neat. elevator are quick and no long wait. we were worry if my dog does not like the room, turn out he adopt well, he is happy about the room. the pet fee is $25/night at the time of our day (May 2022) but we think this is best option for the family (me wife kids and dogs). although the dog can not join many indoor activity, the garden and lawn on the hotel ground is well kept for dogs to take care their business, we always pickup after, regardless, the property clean and well kept. nearby parks and conservation area provide great alternative for me to walk the dog while wife took kids elsewhere. staff and workers, and guests are all very friendly with my dog. make this hotel truely "pet friendly"
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Review collected in partnership with Best Western
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrea Hayter, General Manager at Best Western Plus The Arden Park Hotel
Responded Jun 6, 2022
Dear daddyshcake; Thank you for your wonderful review of Best Western Plus The Arden Park Hotel. I am so pleased to hear you, your family and your dog enjoyed your stay! We know that fur babies are part of the family, and we are glad to welcome them as our guests! Thank you for taking the time to share your experience. Yours in Hospitality, Andrea Hayter General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room was excellent, comfortable and clean. We were in town for a family event so didn’t get to use any of the amenities like exercise room or pool. Staff was friendly. It was nice being able to get coffee near the desk with fresh cream or milk. We were a little unaware of it, but had a card with our room keys on arrival that noted that the room wouldn’t be cleaned, towels changed, etc. during our stay unless we asked for it. This seemed like a good policy for the environment-we don’t replace towels and sheets every day at home. We did find it strange that pet fee was applied daily though we hadn’t asked for the daily clean. Manager expressed that we could have asked for cleaning but I’m not going to do that just to try to get value for fee with our dog.
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Date of stay: July 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrea Hayter, General Manager at Best Western Plus The Arden Park Hotel
Responded Aug 31, 2022
Dear Michael S; Thank you for your review of Best Western Plus The Arden Park Hotel. I am so pleased to hear you enjoyed your stay. I apologize for the confusion of the pet fee. As mentioned, we do a daily pet fee (max 5 day duration) as opposed to one lump sum at the end of your stay, my apologies for any confusion. We appreciate you taking the time to share your experience, and look forward to welcoming you back as our guests again soon. Yours in Hospitality, Andrea Hayter General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Fastest check in/out experience ever. Loads of free parking. Stayed 2 nights. While not in the centre of town, it was an easy walk to the Festival (almost next door) and Studio ( about 1.2 k walk) theatres for us seniors. Room was fresh and immaculate. It was quiet all the time. Even housekeeping outside our door did not wake us. Windows could be partially opened. Room was on 5th floor and faced main street but no road noise in the room. Appreciated fridge and coffee pod machine in room. Ate at hotel restaurant both nights. It's generally hard to get restaurant reservations for dinner in Stratford but not at the hotel. Menu had lots of variety, portions were generous, food tasty, service excellent and prices reasonable. Left over food and desserts were boxed for taking back to the room fridge and we were also permitted to take the unfinished wine to the room. The fixed price, 3 course meal prices were too good to pass up. The pool area was very clean, had lots of towels, had a change facility and lots of seating/loungers. The floor was heated. A coffee machine in the lobby dispensed 6 different beverages at the push of a button. It was good, free and never out of order. Definitely a cut above any other hotel I've stayed at. We've stayed at other places in Stratford but won't stay or eat dinner elsewhere in the future.
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Date of stay: October 2022
Rooms
Service
Sleep Quality
Room Tip:Â Have only stayed here once but can't imagine a bad room.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrea Hayter, General Manager at Best Western Plus The Arden Park Hotel
Responded Nov 7, 2022
Dear DRG092022; Thank you for your wonderful review and recommendation of Best Western Plus The Arden Park Hotel. I am so pleased to read your comments and thank you for taking the time to share! We look very forward to welcoming you back as our guests again soon... Yours in Hospitality, Andrea Hayter General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed 1 night on March 13th with my partner and mother in law to escape the dust from home renovations. It was a last minute decision but worth every penny. The front desk staff at check in and check out were fabulous - friendly, courteous, helpful and accommodating. The hotel was very clean, organized and gave us a good overall impression.
After a VERY long week of hard work, the beds in the room were like heaven to sleep in. And that bathtub!!! The tub alone made our stay worth any price. I am a tall woman (5'9") and to have a tub in which I could stretch out AND be covered by the water was pure luxury.
We would absolutely recommend this hotel. Next stay we hope to have a bit more time to relax and enjoy the ammenities.
After a VERY long week of hard work, the beds in the room were like heaven to sleep in. And that bathtub!!! The tub alone made our stay worth any price. I am a tall woman (5'9") and to have a tub in which I could stretch out AND be covered by the water was pure luxury.
We would absolutely recommend this hotel. Next stay we hope to have a bit more time to relax and enjoy the ammenities.
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Review collected in partnership with Best Western
Date of stay: March 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrea Hayter, General Manager at Best Western Plus The Arden Park Hotel
Responded Mar 29, 2021
Dear WatsonE43; Thank you for your wonderful review and recommendation of Best Western Plus The Arden Park Hotel. I am so pleased to hear you enjoyed what sounds like much needed rest and relaxation! Thank you for taking the time to share your experience, we look forward to welcoming you back as our guests again soon.... Yours in Hospitality, Andrea Hayter General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rooms were very nice, however to pay $300 for one night is atrocious; they charged $2.50 for water; buffet was $14.00 per person, And service was terrible. Food on the break fast buffet was greasy bacon, burnt sausage and limited fruit.
We had to ask repeatedly to have our plates removed; our waitress never asked if we wanted more tea or coffee. Definitely will not return to Best Western.
We had to ask repeatedly to have our plates removed; our waitress never asked if we wanted more tea or coffee. Definitely will not return to Best Western.
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Date of stay: August 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrea Hayter, General Manager at Best Western Plus The Arden Park Hotel
Responded Aug 31, 2022
Dear LizzyOntario; Thank you for your review. I am sorry to hear you were disappointed in the breakfast buffet, I will certainly review your comments with our kitchen and serving team, and thank you for brining this to my attention. Yours in Hospitality, Andrea Hayter General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel is one of the more modern hotels in Stratford. It is a 10 minute walk to the Festival Theatre. We booked a king bed room. Room was clean and spacious with a love seat couch, Keurig coffee maker and fridge. Additional coffee pods are available at the front desk as well as milk or cream containers in the lobby fridge.
Room 201 is closest to the street and we did not notice the traffic.
Hotel has a pool and hot tub that we used. Pool towels are provided.
Unlike other Best Western Plus hotels, this hotel does not include breakfast. Hotel has a restaurant for an additional charge. There are plenty of other restaurants in the area. We brought our own food for a continental breakfast.
Bathroom amenities includes shampoo, conditioner, lotion and mouthwash. We only used the mouthwash and found it to have a strong mint taste that we did not care for. Will bring our own next time.
Plan to return twice more this season for theatre.
Room 201 is closest to the street and we did not notice the traffic.
Hotel has a pool and hot tub that we used. Pool towels are provided.
Unlike other Best Western Plus hotels, this hotel does not include breakfast. Hotel has a restaurant for an additional charge. There are plenty of other restaurants in the area. We brought our own food for a continental breakfast.
Bathroom amenities includes shampoo, conditioner, lotion and mouthwash. We only used the mouthwash and found it to have a strong mint taste that we did not care for. Will bring our own next time.
Plan to return twice more this season for theatre.
Read more
Date of stay: June 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrea Hayter, General Manager at Best Western Plus The Arden Park Hotel
Responded Jun 20, 2022
Dear Barheat; Thank you for your review of Best Western Plus The Arden Park Hotel. I am pleased to hear you enjoyed your stay. Thank you for taking the time to share your experience. We look forward to welcoming you back soon! Yours in Hospitality, Andrea Hayter General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is very accessible, (Main street, Ontario St.), with ample parking. Check-in and out were promptly and amiably processed. The layout was user friendly, being easy to move throughout the building. The rooms were large and well-appointed. There was an on-site restaurant that we ate at for Sunday brunch and Monday morning breakfast before checking out. The restaurant fare was very good. Service was friendly and attentive. Pricing was very reasonable. They had gone back to a buffet style breakfast, as of Monday, restrictions were loosened. We weren't sure if the buffet was included, as we have found at other BW properties. Although the buffet charge was not expensive and the offerings were excellent, at this price point, including the breakfast would be a suggestion. We would stay here again if the opportunity presented itself.
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Date of stay: October 2021
Value
Location
Service
Room Tip:Â All rooms appeared very accessible as the 2 elevator towers were centrally located.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrea Hayter, General Manager at Best Western Plus The Arden Park Hotel
Responded Nov 2, 2021
Dear Don M; Thank you for your review of Best Western Plus The Arden Park Hotel. I am so pleased to hear you enjoyed your stay, and thank you for taking the time to share your experience. We look forward to welcoming you back as our guests again soon.... Yours in Hospitality, Andrea Hayter General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Manager was rude and racially motivated to make me feel unwelcome. When given the opportunity to correct a cleaning issue with the room bill was barely adjusted and not all issues were corrected. Staff was wonderful but their leader should be fired
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Review collected in partnership with Best Western
Date of stay: September 2021Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrea Hayter, General Manager at Best Western Plus The Arden Park Hotel
Responded Sep 14, 2021
Dear Noneyabusinessisay; I am very sorry to hear that you had a cleaning issue within your guest room. We take great pride in our overall cleanliness and I do sincerely apologize if there was an issue overlooked, and appreciate you bringing this to our attention. With regards to your racial comment, I can certainly assure you that would not have been the case. We are a very diverse environment in both our employees and guests. We welcome all races and cultures, and absolutely are not racially motivated to make any of our guests feel unwelcome. I do sincerely apologize you felt otherwise. Yours in hospitality, Andrea Hayter General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hi Marilyn;
Thank you for your message. Currently we are offering a room service and take-out menu only, due to the province wide lockdown restrictions. Please check back as your arrival gets closer and we can confirm where we are at with things then.
Thank you, we look forward to your arrival!
Yours in Hospitality,
Andrea Hayter
General Manager
We may have received a group rate for the wedding part of some 40+ guests.
There is a breakfast buffet and a good breakfast menu - but it's not included. The Avon is about a 15 - 20 minute walk - But it's a beautiful city to walk in.
"A couple of miles from the main part of town, but very close to the Festival Theatre. Restaurant is not good."Read full review
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PRICE RANGE
C$200 - C$295 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
arden park stratford, hotel arden park
FORMERLY KNOWN AS
BEST WESTERN PLUS The Arden Park Hotel
LOCATION
CanadaOntarioStratford
NUMBER OF ROOMS
144
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Best Western Plus The Arden Park Hotel
Which popular attractions are close to Best Western Plus The Arden Park Hotel?
Nearby attractions include Stratford Festival (0.5 km), Upper Queen's Park (0.5 km), and Tom Patterson Theatre (1.1 km).
What are some of the property amenities at Best Western Plus The Arden Park Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Best Western Plus The Arden Park Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western Plus The Arden Park Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Best Western Plus The Arden Park Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Plus The Arden Park Hotel?
Conveniently located restaurants include Romeos Corner Cafe, The Restaurant at the Bruce, and Arden Park Hotel.
Are there opportunities to exercise at Best Western Plus The Arden Park Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Best Western Plus The Arden Park Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Best Western Plus The Arden Park Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Best Western Plus The Arden Park Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.