The room was excellent, comfortable and clean. We were in town for a family event so didn’t get to use any of the amenities like exercise room or pool. Staff was friendly. It was nice being able to get coffee near the desk with fresh cream or milk. We were a little unaware of it, but had a card with our room keys on arrival that noted that the room wouldn’t be cleaned, towels changed, etc. during our stay unless we asked for it. This seemed like a good policy for the environment-we don’t replace towels and sheets every day at home. We did find it strange that pet fee was applied daily though we hadn’t asked for the daily clean. Manager expressed that we could have asked for cleaning but I’m not going to do that just to try to get value for fee with our dog.
A Group of 16 of us stayed here at the Arden Park Best Western for a Golf Vacation. Normally the discussion afterwards centre around the golfing venues, however on this trip the Hotel that we stayed at took centre stage. Extremely well run and very pleasant hotel to stay in Stratford, Ontario. I would highly recommend this to anyone for any type of trip.
After a challenging start for a block booking for a wedding, guests were satisfied with their stay. The decor is a little oppresive in the rooms, dark colours, and nothing special about the buffet breakfast.
Based on a previous stay in a wonderful room, I booked a room even though the cost was much higher than usual. The very curt front desk staff was dismissive of my request for a room on a higher floor. Fair enough.The hotel was busy but there was no need to be so terse and blunt. Then when I opened the door to my assigned room it was clear from the moment we entered that the room was in poor condition and probably the last to ever be assigned. The carpet was stained and filthy dirty and obviously contributed to the stale odors. Since there were no other rooms available we stuck it out for the one night. The bathroom toilet was in terrible shape around the base and the bathroom counter top stained. We could not get out to there fast enough. Even our breakfast was tainted by an overzealous manager who paced the restaurant throughout our entire meal. He even told the customers in front of us they would have to vacate their table by 10:45am. Our server, however, was superb and kept telling everyone to take as long as they like! Our meal was delicious. The coffee flowed freely. If it wasn’t for our server the entire stay would have been ruined.…
We stayed in the 2 Queen Suite with the additional bonus of a fireplace. Upon arrival we impressed with the amount of space the room had. The living room had a pull out couch and 2 chairs with the fireplace as the main highlight. There was also a small desk area for anyone doing any work while traveling. There were 2 TV's in the suite, one in the living room and the bedroom. There was also a small kitchenette with a microwave and a keurig machine We had some minor issues. First we weren't able to figure out where the switch for the fireplace was. We also had a struggle with the bath tub know. I thought I was going to break it. Both time we called down to the front desk and both times they were fantastic about helping us. There is also a pool and a fitness area on site but we neve got a chance because we were really enjoying the fireplace. We actually found it…
Truely enjoyed our first trip to Stratford. Best Western made it easy to check in, room was spacious, clean and had everything we needed. Saw the pool but didn't get a chance to enjoy, looking forward to trying it on our next visit. Easy walking distance to the down town area as well as our event and the free parking made it the perfect spot! Staff were friendly and cheerful from the front desk to the bar to housekeeping, Overall a great spot to stay!
This is the 2nd time that we have stayed at this property. It is a very good choice for anyone attending the Festival Theatre. The rooms are huge with comfortable beds, large screen tv, and good wifi. The bar and restaurant serve very good food at reasonable prices.
Room wasn't clean. Garbage was left from previous guest on the floor. Toothpaste splatter and other unidentified grime on bathroom counter. Keycard left from last guest on a surface that should've been wiped down. Especially right after covid, this is unacceptable. Credit card was overcharged vs what the bill was for. For a $300/night stay, totally disgusted and unimpressed. Front desk staff was friendly.
The hotel was clean and many rooms updated. All the staff were friendly and helpful. They made you feel like they were glad to have you there. The staff tried to be accommodating no matter the situation. The pool is a real treat to have in the summer months. The free coffee in the lobby was nice to have anytime.
We would definitely stay here again. The staff was so cheerful and accommodating, from the restaurant, front desk to the housekeeping The beds were comfortable and clean. The grandkids enjoyed the pool although the pool room was very hot. The hotel was located within easy walking distance to Stratford festival theatre, Queen's park and the river walk.