Holiday Inn Express & Suites Thunder Bay, an IHG hotel
Holiday Inn Express & Suites Thunder Bay, an IHG hotel
1041 Carrick Street, Thunder Bay, Ontario P7B 6L9 Canada
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Avg. C$223 /night, 11/2 - 11/3
C$318
per night
C$261
per night
C$203
per night
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4.5
#3 of 34 hotels in Thunder BayLocation
Rooms
Value
Cleanliness
Service
Sleep Quality
Welcome to the Holiday Inn Express and Suites Thunder Bay! Thunder Bay's choice hotel for comfort and cleanliness, the Holiday Inn Express and Suites, is conveniently located on Carrick Street and the Harbour Expressway. Business travelers will benefit from our location because it is strategically located in the intercity business district near the Thunder Bay Regional Health Sciences Centre, Lakehead University, Lakehead District School Board, City of Thunder Bay, Government of Ontario Management Board, St. Joseph's Care Group, Thunder Bay Catholic District School Board, Bombardier Transportation, Confederation College, Abibow Canada Incorporated, Dilico Anishinabek Family Care, Community Living, Wasaya Airways LP, Canadian Pacific Railways, Bearskin Airlines and Thunder Bay International Airport.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Vending machine
Meeting rooms
BBQ facilities
Baggage storage
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Room features
Air conditioning
Housekeeping
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Business
Languages Spoken
English
Location
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 55 out of 100
55
Thunder Bay Airport
2.5 km•
See all flights
Rental Cars
12 Restaurants
within 0.5 kilometers
298Reviews8Q+A50Room tips
Reviews
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Detailed Reviews
Hotel's Favourite
Stayed for a few nights and was fantastic! Rooms were decent, we enjoyed pool and hot tub, breakfast was plentiful.
Shout out to Stephanie at the front desk, top notch customer service! She was the first point of contact for us upon arrival and after dealing with her I knew it was going to be a perfect stay. I only wish more employees in the service industry were as good as her when dealing with customers, Holiday Inn should be grateful to have her.
In terms of room, beds were just ok, mattress for us was a bit uncomfortable but not terrible. That said, our family in another room liked their beds so guess a matter of opinion or maybe ours were older as they seemed lumpy. Walls in rooms could use a wash (looked like glue stains and various dirty spots) but just a sign of wear and tear. Room has a microwave and fridge, as well as an iron and ironing board for those who need it. The maids did a great job, ensuring the rooms were clean upon arrival.
Breakfast had plenty of selection, including bacon on one day day, which was delicious! Too bad it wasn’t available every day! Coffee they serve was really good too!
Overall a fantastic stay, would definitely recommend Holiday Inn Carrick Street if you are in Thunder Bay. If the price is right, we will definitely consider this location for our next stay. On previous visits to Thunder Bay we have stayed at other local hotels, all which have been decent, but I can assure you, you won’t be disappointed if you book here.
Shout out to Stephanie at the front desk, top notch customer service! She was the first point of contact for us upon arrival and after dealing with her I knew it was going to be a perfect stay. I only wish more employees in the service industry were as good as her when dealing with customers, Holiday Inn should be grateful to have her.
In terms of room, beds were just ok, mattress for us was a bit uncomfortable but not terrible. That said, our family in another room liked their beds so guess a matter of opinion or maybe ours were older as they seemed lumpy. Walls in rooms could use a wash (looked like glue stains and various dirty spots) but just a sign of wear and tear. Room has a microwave and fridge, as well as an iron and ironing board for those who need it. The maids did a great job, ensuring the rooms were clean upon arrival.
Breakfast had plenty of selection, including bacon on one day day, which was delicious! Too bad it wasn’t available every day! Coffee they serve was really good too!
Overall a fantastic stay, would definitely recommend Holiday Inn Carrick Street if you are in Thunder Bay. If the price is right, we will definitely consider this location for our next stay. On previous visits to Thunder Bay we have stayed at other local hotels, all which have been decent, but I can assure you, you won’t be disappointed if you book here.
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Date of stay: June 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A very nice hotel. Special thanks to the "overnight concierge" Nino for his gracious hospitality when I arrived at 2 in the morning - offering a late checkout, and also offering an old towel so that I could clean the windshield of my motorcycle.
Next time I'm in town, I'll stay here again.
Next time I'm in town, I'll stay here again.
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Date of stay: July 2020
Value
Cleanliness
Service
Room Tip:Â Room 200 (handicap room) is especially large and pleasant.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We have stayed many times in Thunder Bay. I do have to say this hotel was the best ever. The front reception staff were so friendly and offering a dog treat and poop bag upon arriving was a nice touch having a dog with us. Rooms were very clean, quiet and comfortable. Breakfast was great and the lady working the breakfast area was exceptional. The breakfast was good too. The only complaint I have and this is not the fault of the hotel is the number of cigarette butts all over the grassy areas where you take your pet out. The hotel has many ashtrays outside so there is no excuse for throwing butts all over. Smokers need to be more responsible. This hotel is conveniently located near restaurants and a large grocery store. Would definitely recommend.
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Date of stay: May 2022Trip type: Travelled as a couple
Room Tip:Â Ample parking. Conveniently located.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We recently stayed at this property on our way back from Vancouver. We have stayed at Holiday Inns because to the COVID 19 practice Holiday Inns have in place. This Holiday Inn did not enforce those practices. The staff did not wear masks. The staff welcoming us while behind the desk and glass did not set an example by wearing masks as several other Holiday Inns did. Also they did not ask other guests to wear masks and practice social distancing. There was a large group of cylcists from Quebec who did not wear masks or social distance in the hotel as required by law in Ontario. The staff serving breakfast had no masks on or gloves. We asked the duty manager to address the issue on our checkout and said he would but did not have a mask on. There was a female on the desk as well and she made faces as if to say you making a big deal out of nothing. The next night in Sault Ste Marie Holiday Inn was great as they following the measures.
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Date of stay: September 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express & Suites Thunder Bay, an IHG hotel
Responded Oct 29, 2020
Dear H1325LFjamesm, Thank you for choosing Holiday Inn Express Thunder Bay and for sharing your experience with us. I would like to apologize for any inconvenience caused by staff not wearing masks and guests not social distancing. We will investigate this further with our team. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high quality standard of service at all times. I will use your comments to improve our guests experience and hope to have the opportunity to welcome you again in the future. Best Regards, Ben W. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very pleased with my stay. The room was clean and the bed comfortable and the staff were all pleasant to deal with. The room had a fridge and microwave that was very useful for my 6 day stay and the location was close to everything you might need. I will stay again at this Holliday Inn when I'm back in Thunder Bay.
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Date of stay: September 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Day 6 driving so tired just need a comfortable bed and sleep in.
Arrived here at 1:00 am by the time we went to bed it was 2:00 am.
Early morning we were woken up by a loud noise and a guy with a weed wacker outside our window busy wracking away.
Bed and room very comfortable.
The evening shift staff in the front desk very professional but in the morning g a different story
I went to the front desk to ask why the noise and the guys did not know anything about the weed wacker guy who just walked passed by the front desk with his wacker as I was talking to these guys.
Anyway went to grab breakfast and the girl server told me sorry we are closed.
I had to go to the front desk again and they had to call the breakfast area to serve us a bag to go.
An elderly lady came out to take our order. Then the same girl who told us we are closed came with our breakfast. I said it’s for two people Shen then takes another star foam plate and separates the one breakfast in two plates. I asked if they are in ration, could not bother anymore.
While training staff please remember - customer service is number one.
Travellers need a good night rest and a pleasant host.
That’s all we ask.
The staff here looked like they did not want to be bothered.
Arrived here at 1:00 am by the time we went to bed it was 2:00 am.
Early morning we were woken up by a loud noise and a guy with a weed wacker outside our window busy wracking away.
Bed and room very comfortable.
The evening shift staff in the front desk very professional but in the morning g a different story
I went to the front desk to ask why the noise and the guys did not know anything about the weed wacker guy who just walked passed by the front desk with his wacker as I was talking to these guys.
Anyway went to grab breakfast and the girl server told me sorry we are closed.
I had to go to the front desk again and they had to call the breakfast area to serve us a bag to go.
An elderly lady came out to take our order. Then the same girl who told us we are closed came with our breakfast. I said it’s for two people Shen then takes another star foam plate and separates the one breakfast in two plates. I asked if they are in ration, could not bother anymore.
While training staff please remember - customer service is number one.
Travellers need a good night rest and a pleasant host.
That’s all we ask.
The staff here looked like they did not want to be bothered.
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Date of stay: June 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express & Suites Thunder Bay, an IHG hotel
Responded Jul 4, 2021
Hi ramrochan, Thank you for taking the time to express your concerns. I appreciate your kind remarks about our cozy bed and room. We strive to exemplify a hassle-free experience and friendly services. I am sorry we could not meet your expectations on this day surrounding the noise levels, staff service, and your breakfast encounter. It is certainly not what you would expect when staying at one of our hotels. I will pass on your valuable feedback to the managerial team as a tool to enhance the service and lodging experience we provide. Again, I appreciate your review, as it allows us to understand what we must do for our guests to accomplish guest satisfaction. Warmest regards, Zel N. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not everyone who stays in a hotel is vacationing. This hotel is certainly not for business travellers. I specifically asked to be away from any animals as I knew it was “pet friendly “. The clerk advised that the dogs/cats were placed on the first floor. We checked in to our room on the 2nd floor & I immediately had throat & nose issues. We were placed in the middle of a teenage party on the 2nd floor riddled with noise, slamming doors, a very strong smell of marihuana & a barking dog. After calling the front desk twice, we were placed in a different room. This hotel is not what it used to be which is unfortunate because the location is great. Needless to say, it wasn’t a great stay or sleep! They also don’t pay attention to any requests made through the IHG app.
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Date of stay: May 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express & Suites Thunder Bay, an IHG hotel
Responded Jun 17, 2022
Hi bergdorfblond, Thank you for sharing your thoughts about your stay at our Holiday Inn Express And Suites Thunder Bay. We want to provide the best customer service for our guests for a memorable experience. I'm sorry if we failed to do so. I have shared your sentiment with our hotel management for the proper workaround. It was a pleasure once again to host your visit, and as we enhance our services, we would love to continuously serve you in your future business travel plans. Best regards, Doms R. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here two nights for work.
The location of this property was perfect for what I needed and very convenient to a couple restaurants. They have a roadhouse restaurant and a Keg, both walkable.
I arrived on an early flight and was went to the the hotel to see if there was a chance to check in early. Derek, the Manager, was super friendly and accommodating and got my checked in right away. I truly appreciated this gesture, despite the fact I was before the 3pm time.
The room was clean and comfortable. The hotel was also very well maintained.
They have a decent breakfast selection as well and the lady that was hosting the breakfast was incredibly friendly and conversing with all the guests.
The wifi worked fine as well.
Another call out on this being a newer property was that they actually had opening windows ! Most newer properties don’t seem too. This was nice to let in the fall air instead of having to run the A/C.
Thanks for the great stay. I will be back for sure in my next trip here
The location of this property was perfect for what I needed and very convenient to a couple restaurants. They have a roadhouse restaurant and a Keg, both walkable.
I arrived on an early flight and was went to the the hotel to see if there was a chance to check in early. Derek, the Manager, was super friendly and accommodating and got my checked in right away. I truly appreciated this gesture, despite the fact I was before the 3pm time.
The room was clean and comfortable. The hotel was also very well maintained.
They have a decent breakfast selection as well and the lady that was hosting the breakfast was incredibly friendly and conversing with all the guests.
The wifi worked fine as well.
Another call out on this being a newer property was that they actually had opening windows ! Most newer properties don’t seem too. This was nice to let in the fall air instead of having to run the A/C.
Thanks for the great stay. I will be back for sure in my next trip here
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Date of stay: October 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel checks off all the boxes. Super clean, great beds, safe central location, food and drink within walking distance and very nice staff. Best of all they let your furry family member stay at a very reasonable fee. We used the laundry facilities which was super convenient. Would have liked to use the pool because it look very inviting but we just couldn’t find the time.
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Date of stay: September 2021Trip type: Travelled with family
Room Tip:Â Mikes Roadhouse is right across the parking lot with good food and reasonable prices.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Underwhelming for the price. Stayed at same hotel in Ottawa recently and it was so much nicer. This one is old and they’ve tried to disguise it with a few updates here and there.
The room smells like cheap men’s cologne that isn’t dissipating with time spent in the room.
Front desk people not the friendliest.
The room smells like cheap men’s cologne that isn’t dissipating with time spent in the room.
Front desk people not the friendliest.
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Date of stay: October 2022Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express & Suites Thunder Bay, an IHG hotel
Responded Nov 14, 2022
Hello Deanna9295, We appreciate your feedback. It is great to hear from one of our valued guests. Here at Holiday Inn Express And Suites, we always ensure that we give the best hospitality in town. I am sorry about the issues you had during your stay. I will be sharing your feedback with hotel management for review. We hope you can give us a chance to regain your trust and confidence in our service. Stay Safe! Carl J. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Yes the pool is heated but I am not sure about a hot tub.
We were driving too. Call the hotel direct for the answer.
Ceejayin asked a question May 2016
Metro Minneapolis-Saint Paul, Minnesota27 contributions3 helpful votesHello. What is your hotel's incidental hold/authorization policy? Beyond the total cost of a room + taxes, do you authorize any additional amount for incidentals?
Sorry, I'm just a guest at this hotel, please contact the administration to get an answer.
Thank you for contacting us, we do have suites which are oversized rooms but we do not have anything with a hot tub in the room.
"All Thunder Bay hotels are priced very high. Despite that, this is my preferred hotel in the city. "Read full review
"Wonderful catering, great location, awesome pillow. Clean and comfortable. a great price point too!"Read full review
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PRICE RANGE
C$245 - C$288 (Based on Average Rates for a Standard Room)
LOCATION
CanadaOntarioThunder Bay DistrictThunder Bay
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Holiday Inn Express & Suites Thunder Bay, an IHG hotel
Which popular attractions are close to Holiday Inn Express & Suites Thunder Bay, an IHG hotel?
Nearby attractions include Countdown Escape Rooms Thunder Bay (0.9 km), Thunder Bay Country Market (1.0 km), and Mario's Bowl (1.1 km).
What are some of the property amenities at Holiday Inn Express & Suites Thunder Bay, an IHG hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Holiday Inn Express & Suites Thunder Bay, an IHG hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express & Suites Thunder Bay, an IHG hotel?
Guests can enjoy free breakfast and barbeque facilities during their stay.
Is parking available at Holiday Inn Express & Suites Thunder Bay, an IHG hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Thunder Bay, an IHG hotel?
Conveniently located restaurants include Caribou Restaurant + Wine Bar, Bistro One, and The Keg Steakhouse + Bar - Thunder Bay.
Are there opportunities to exercise at Holiday Inn Express & Suites Thunder Bay, an IHG hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express & Suites Thunder Bay, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Holiday Inn Express & Suites Thunder Bay, an IHG hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Express & Suites Thunder Bay, an IHG hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Holiday Inn Express & Suites Thunder Bay, an IHG hotel?
Many travellers enjoy visiting Fort William Historical Park (10.1 km).