Excellent ! We were to weekend with friends and OFCCC WE WILL COME BACK HERE ! The hostess were really amazing ( Particularly Doris, Kevin and Shaila ) so nice and hepfull !!!! We loved the view and the pool. The restaurants are nice and the waiters gave good service. Definitely great stay
We had the absolute best hotel experience! The staff went way above and beyond and ALWAYS greeted us with a smile! The room service was impeccable, the food at both Kost and Akira Back is outstanding! This is definitely one of the top, modern hotels in Canada.
We came to the Bisha and stayed for the weekend, it was an absolute blast ! The hostesses were great Doris and Shaila were really sweet, Kevin too ! The pool had a great view and the rooms were super comfy !
My girlfriend and I had a wonderful experience at Bisha Hotel over the weekend to celebrate our 3 year anniversary. Huge thank you to Jonathan for being able to book our stay which was actually upgraded with complimentary champagne as well!! We were truly in good hands. While arriving to the hotel, we were greeted by very friendly staff. We were able to check in very quickly with Kate who made us feel very welcome to Bisha Hotel. A friendly employee by the name of Gabriel was kind enough to bring us to our room and ensured that we were in good hands during our stay. When we mentioned that we were going to eat at Akira Back and KOST, Gabriel was quick to book us reservations to guarantee us a table!! We requested a bathrobe to our room and Michael was able to bring it to us surprisingly fast. Michael made sure we had everything we needed during our stay. Overall, Memorable stay, hardworking and welcoming staff, amazing service, would highly recommend Bisha Hotel.…
Stayed here last weekend with my wife. I was told to arrive at around 1-1:30pm to check-in and when I arrived, I was told that Kate put in that I would arrive at 1 at night instead of the afternoon. I went to grab food with my wife for about an hour and when we came back the room still wasn't ready. It took about another hour to finally get a room, while my wife (who's pregnant) sat waiting in the "lobby" that has 4 small chairs. Jenna, is the only member of the front desk staff that showed she cared, whereas Kate, Doris, and an older eastern European lady (didn't catch her name) didn't say much other than try and justify why we had to wait so long. The cleaning staff and the staff that bring water and towels were a pleasure speaking with and extremely professional. The hotel is very loud at night (around 2-3am) but I understand that it isn't really in the hotel's control. …
I was a guest at the Bisha coming in for work for a conference. They upgraded my room to a two-level suite since my room was taking a little longer to be ready/cleaned. Unfortunately, I was in an accident after checking out. The hotel invited me back into the spa suite to clean up, provided me with ice for my ankle, hot tea and food and called several times to make sure I was OK. They were the nicest staff I have encountered at a hotel - highly recommend!
Subpar experience for such an expensive hotel. Room wasn’t ready until after 5pm, front desk held our luggage but they put my husband’s bag in the wrong room. Little annoyances added up. Lack of adequate supplies in the bathroom, room service oversight. No one at the front desk asked if we had stayed at the hotel before or even visited Toronto. Didn’t offer to help with dinner reservations or recommendations. Again, just subpar. Definitely not worth the money.
I would like to say an employee by the name of Michael made my night. It was my 2nd yr anniversary and he brought up a bottle of champagne after talking with me outside of the hotel. That was so nice of him to do that for me. His hospitality and personal skills made me feel comfortable and actually made my stay better. He’s a great listener and is always trying to comfort those in need. We need more prosper like this man in our world today ….thank you for making my night. Sincerely Nick LoCicero
Had an amazing stay with my family. The hotel is very clean and staff was great! Thank you Jonathan Twigg for taking care of all our travel needs before and during our lovely stay. We will be back again!
Decor not to my vibe but that’s a personal thing. Service was really really top notch- 11/10. Hotel was in a convenient location as well. And I was obsessed with the turkey sandwich and pastries at the coffee shop on site.
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