We stayed at this hotel for one night while visiting Toronto. The rooms are spacious, very clean, and quite stylish. The location is conveniently located downtown near the Yorkville area. Many great restaurants and bars are in easy walking distance. There is no parking, but there is a public parking lot across the street which is helpful. It is pricier than a standard hotel, but a very nice stay overall!
Good Modern Boutique Hotel with a great location, good restaurant, clean large room with lots of storage a mini fridge but an below average TV/Cable package that needs upgrading and brought up to today's standards.
Andorre House is a few years old and the decor is well-designed. However, everything else is short of what the guest expects, especially with the Hyatt branding and the not so inexpensive nightly rates. The hotel is currently without its own general manager. It is essentially rudderless. This is really evident across multiple departments. The front office manager and front desk supervisors are either never working, impossible to reach or don't resolve issues. In the evenings, there is no manager or supervisor. While the location is great as it is within walking distance of museums and shopping on Bloor Street, the neighborhood is kind of rough. Homeless persons and panhandlers were everywhere. Trash, etc. all over the sidewalks. A dirty needles drop-box is by the hotel. Homeless people sleep on the steps of the parking garage. Housekeeping is a major issue at the hotel. My first room had hair on the toilet seat and under the toilet seat. My second room had hair in the same places as well as yellow stains on the toilet seat. My third room was clean, until one day when housekeeping serviced the room and replaced the linen on the bed. The bottom fitted sheet that they put on the bed had several stains or markings and a long piece of hair on it. No housekeeper was working to replace the linen when I discovered and reported the issue to the front desk. Instead, I was delivered new linen and forced to make the bed myself. I don't stay at hotels to make my own bed. Amenities and services expected are missing. There is no doorman or bellman, which is somewhat of an issue upon arrival and departure, especially with luggage or cars. There is no valet parking. Self-parking is available at a parking garage across the street. However, the entrance to the garage is before the hotel on a congested one-way street. So, you either have to illegally back up down the one-way street or drive all the way around the block to access the garage. There are no newspapers or local information. No concierge is working. When I asked for a restaurant recommendation I was referred to the restaurant next to the hotel. My room didn't have a bathrobe, slippers, mouthwash, dental kit and other amenities you expect. There also wasn't an in-room coffeemaker. The only in-room coffee was two sachets of instant coffee and a kettle. The lobby coffee shop, which also serves as the breakfast restaurant (if you consider yogurt parfaits, assorted muffins or cakes, and a cold egg on toast a real breakfast), doesn't open until 7 am on weekdays and 8 am on weekdays. This means you can't get coffee before 7 or 8 am, depending on when you stay. The complete lack of a real breakfast restaurant is unacceptable. Guests with Hyatt's top-level globalist elite status are entitled to complimentary breakfast, which the hotel is cheating them out of by now having a real restaurant. Per Hyatt's terms and conditions, a globalist status guest is entitled to receive a full breakfast consisting of either a buffet or one entree plus coffee and juice. It's also supposed to include tip and tax. The hotel tried cheating me out of the juice. The hotel advertises a gym, but the gym is a short walk away and is a commercial gym with limited hours. So no 24/7 access. On weekends, the gym doesn't open until 10 am. On a positive side, the room I had was nicely appointed and very comfortable. There was plenty of room for luggage. The only issue was a noisy air conditioning unit and very poor sound insulation. I could hear guests walking in the hallway as well as babies crying and dogs barking. Elevators can be slow because there is no service elevator for staff. Housekeepers are constantly getting on and off elevators otherwise occupied by guests. For the issues I experienced, the interim GM who apparently works out of another hotel offered me Hyatt points. While that is appreciated it doesn't alleviate them for the significant shortcomings nor cheating guests out of their Hyatt benefits. Andorre House has tremendous potential, but lacks management and an attention to the details. With improvements, including better management and better amenities and services, it could be a great hotel. Until that happens, however, I won't return and cannot recommend it.…
This is now the 2nd time we've stayed here. Experienced in winter and summer and loved both stays. Absolutely love this hotel, beds are the most comfortable i've ever had. Great service and perfect location. Will most definitely be back :)
Great boutique hotel with a very comfortable bed and ample space for 3 people to move around. The decor was very cool and our overall experience was very positive. Would recommend this hotel and would stay there again.
Excellent experience. The room is clean with a very trendy decor. The hotel is ideally located (Bloor-Yonge subway station 2 minutes walking or Green P parking on the other side of the street) Staff is providing an excellent service.
Expensive for no reason. The shower was moldy and gross, my towels had hair in them. The shower door wouldn't close and it would leave the floor soaking wet. Breakfast was not included despite the ridiculous amount they charge for the rooms
Very cool hotel. Great location and incredible design. I really enjoyed the style and amenities. I will definitely stay there again. I was welcomed warmly by the staff member at check-in. Everyone there whom I encountered was great. Next time, I will try Constantine Restaurant
We stayed at the Anndore House for 3 nights in in July 2022. The hotel itself was clean and modern though the rooms are a bit small. The best thing about the hotel is the location, It is in close walking distance to the metro, buses, shopping and restaurants. The worst thing about the hotel is also the location. Being in the heart of downtown, the streets are filled with many homeless people, litter, etc. It's not to the point that we felt unsafe, but quite uncomfortable.
We stayed for 3 nights in July 22 and enjoyed sunny days in Toronto. The industrial room design was definitely appealing and its size was sufficient for us and our two suitcases. The bed was super comfy and the bathroom was conveniently divided into a shower and toilet section with a door and a sink in the opposite closet. My personal highs and lows + master light switches at door and bed and via TV + just a 3 min walk to Yonge/Bloor Station + Tim Hortons around the corner (perfect for breakfast) + tasty dinner options especially around “The Village” in walking distance + fast and easy check-in and out with welcoming hosts - AC directly next to the bed, we turned it off at night - elevator was super slow, plan some waiting time - one day without housekeeping As you can see the ups definitely outweigh the downs, so we would definitely come back and recommend the Anndore House!…