This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
Powered by AI
Nestled in the heart of the city, 1 Hotel Toronto receives accolades for its prime location, making it a favorite for guests eager to explore local attractions. The amenities at the hotel are often celebrated for their luxurious quality and comfort, contributing to the property's reputation for indulgence and value.
Visitors describe the atmosphere as a serene and welcoming retreat, while the service garners compliments for its personalized and professional approach. Although the rooms are generally praised for their cleanliness and spaciousness, some guests have mentioned booking discrepancies and issues with room features.
Location
Central
Atmosphere
Inviting
Rooms
Luxurious
Value
Fair
Cleanliness
Spotless
Service
Attentive
Amenities
Outstanding
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveller reviews and learn more about how the site works.
I thoroughly enjoyed my stay at 1 Hotel Toronto. It’s location to the water, Queen street shopping and the Stackt market was convenient. The hotel lobby and my room offered a breath of fresh air from the noise and the busyness of the city. I was warmly welcomed by several of the staff. After a long period of travel that left me dehydrated and hungry, there was fresh fruit and flavored water to enjoy while I checked in. My room was an oasis of calm. Though I was street side, the noise didn’t penetrate the space and the interior design of the room made up for the lack of a view. Everything that the hotel offered that I took advantage of was a positive experience. I borrowed a bike and the concierge provided me with a safe and easy path to the bike path that runs along the water. After a long day, I decided to order room service for dinner. There were several excellent vegan, healthy options. The carrot soup was amazing. It was delivered by an extremely friendly staff person and in a timely manner. My room was equipped with a bathtub. The hotel provided bath salts so I decided to end the evening with a bath. It was a very calm environment and perfect way to end a busy day. The bathroom has everything anyone could need. The toiletries they provide are high quality and smell amazing. The hair dryer was also of high quality. It was a Dyson. I usually travel with my own hairdryer when I check luggage because the hotel hair dryers usually fry my hair. I recently stayed at a Ritz Carlton property assuming they would have a really good dryer but they surprisingly had a super cheap one that made my hair frizzy for the whole trip. Since I was only doing a carry-on, I left my hair dryer at home and was so excited to see that the 1 Hotel stocks their rooms with such a nice hair dryer. . Never underestimate the importance of these small details. The other cool feature of this hotel is that they have Tesla house cars that can take you places in the city within a certain radius. Even though I didn’t take advantage of this, it was nice to know that it was an option.
Read more
Review collected in partnership with this hotel
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Felix Schaller, General Manager at 1 Hotel Toronto
Responded Jul 18, 2022
Hi R1731KRtracyh, Thank you for taking the time to provide such a detailed review of your recent experience with us. We are glad to hear that you enjoyed the services and product offerings provided. It is always a pleasure hosting well travelled guests and hearing how comfortable and taken care of they felt. We look forward having you back hopefully soon. Best, Felix
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here for 3 nights recently with two of my girlfriends and we had a fabulous time! We stayed in a two queen room which was plenty of space for the 3 of us and included a lounger and side tables. The toilet was separate from the shower/sinks so it made getting ready easier. The bathroom counter is a bit small and there isn’t a ton of room - so give yourself lots of time for getting ready! All of the staff were extremely friendly and the location is amazing! The city is so walkable from the hotel. The pool was amazing, the drinks were so good, and the staff were attentive and friendly. Only small complaint about the pool is that the food menu is extremely limited - hard for anyone with any dietary restrictions to eat! As the pool is right outside of Harriet’s rooftop it would make sense for the hotel to offer the same menu poolside! Also… adding a few more mirrors around the hotel and hotel rooms would be an appreciated extra touch! Still despite all of this, 100% a 5 star experience and would stay again! It was the perfect getaway… the mattress was sooo comfortable and I slept like a log each night!
Read more
Date of stay: June 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Felix Schaller, General Manager at 1 Hotel Toronto
Responded Jun 15, 2022
Hi CanadianMamaof3, Thank you for your lovely review after your recent stay with us. We are glad to hear you and your girlfriends enjoyed your getaway and that the team was able to contribute to a memorable experience. Your comments about the pool menu offerings are appreciated and we will definitely look into extending it further. Our guestrooms are truly so cozy and comfortable always making you feel returning to a tranquil oasis after exploring the city. We look forward to welcoming you back soon. Best, Felix
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
I have stayed in my fair share of hotels and 1 Hotel Toronto is now one of my very favorites. The service, property, and amenities are impeccable. Brooklyn Lambert, the front office supervisor, and Robin Elliott, the chef concierge, both could not have been more helpful and such a pleasure to meet. They went above and beyond to make sure my son and I had a wonderful week at their hotel. The hotel is VERY enviromentally conscious. I have never stayed at a hotel where all of the water is filtered. Being able to fill up a water pitcher and have cold fresh water during our long stay was definitely a nice feature.
And, the location can't be beat! They are just a couple of blocks off of King West and Queen West streets. Which means you are a short walk from a ton of restaurants and shops. The restaurants in the hotel are also all amazing! We ate at 1 Kitchen the majority of our time in Toronto! The hotel is also walking distance to the CN Tower and Rogers Centre, where the Blue Jays play. We walked to a game and were there in 15 minutes. In addition to the prime location they also have compimentary Teslas to take you places, within a certain distance from the hotel. There is also a grocery store a very short walk away.
We did take advantage of having a very nice gym and pool. If you have kids you need to be aware of the age limit for the pool. Even with the age limit, they were very accommodating for my 15 year old son to go to the pool during the day. There are personal trainers you can book time with, however I didn't have the opportunity to do that.
I look forward to staying at any of the 1 Hotels. I certainly wouldn't stay anywhere else in Toronto. And, a huge thank you to Brooklyn and Robin for helping make my 50th birthday stay in Toronto wonderful.
Read more
Date of stay: June 2022
Value
Cleanliness
Service
Room Tip:Â We had a studio suite at the end of the hall with a very large private balcony on the third...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Felix Schaller, General Manager at 1 Hotel Toronto
Responded Jul 27, 2022
Hi R0xannaD, Thank you for taking the time to provide valuable feedback after your recent stay with us. We are delighted to hear you enjoyed your time with us and are honored we were able to host your 50th birthday celebration. Brooklyn and Robin are incredible assets to the 1 Hotel Toronto family and we are so happy our team members were abe to contribute to a memorable experience. Looking forward to hopefully welcoming you back again soon. Best, Felix
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I really enjoyed my stay, especially the perks like the complimentary tesla car service provided by Evolve Limousine & Rentals for guests, this service alone is great value and would certainly secure a future stay just for the added benefit of getting around the city (big thanks to Richard and Anthony). I appreciate the small details ex. rock to show "do not disturb " and the berry water in the lobby, also love the text concierge service. The espresso martinis from the lobby bar are delicious, special thanks to Beth for the quality service and DJ Kori Hall for a great Saturday night. The only constructive criticism I have is the rooftop pool - operations seems a bit unorganized, and guests of the hotel aren't necessarily prioritized over random walk-ins for the limited seating available. It was difficult to order a drink by the pool and I had to seek out a server several times for water, drink order and seating on the pool chairs. The service was excellent once I found a server and pool attendee (they were kind, polite and tried their best), but I felt like they were overwhelmed or lacked proper support/direction. Would certainly recommend for single, female travellers, I felt safe and had a positive experience!
Read more
Date of stay: June 2022
Location
Service
Room Tip:Â ask for a room far from elevators, especially if youre staying on weekend
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Felix Schaller, General Manager at 1 Hotel Toronto
Responded Jun 6, 2022
Hi Corazane H., Thank you for choosing to stay with us and providing detailed feedback. We are so happy to hear you enjoyed all the thoughtfully designed details and provided offerings on property. Flora is such a unique space and Beth and Kori surely contribute to making it an incredible lounge experience every day. We appreciate your comments on the pool service, which we will certainly look into and address. Looking forward to having you back again soon. Best, Felix
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I booked a suite for the night before our wedding and our wedding night. It was spacious and airy and had all the comforts of home. The kitchen had dishes and glassware and the bedroom had a portable speaker which came in handy to play music while the bridesmaids got their hair and make up done in the morning. Love the focus on sustainability (I don’t think anything was in plastic packaging or came in a plastic bottle) and recycling. The location is great and so close to transit and King West restaurants, though there’s plenty of dining options onsite as well. Would highly recommend this hotel (and we didn’t even get to use all the amenities!).
Read more
Review collected in partnership with this hotel
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Felix Schaller, General Manager at 1 Hotel Toronto
Responded Sep 26, 2022
Hi Ashley E, Thank you for staying with us and most importantly congratulations again! We are so happy to hear that you had a magnificent stay and felt like home. Our Design team did such a tremendous job in creating this comfortable environment, from guest rooms to all public spaces, truly rejuvenating. We appreciate your comments on our sustainability efforts, which have always been engrained in our DNA. Looking very forward to welcoming you back to celebrate again and this time to use all our amenities on offer. Best, Felix
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel promotes itself as a luxury hotel but the service is poor and it’s amenities are lacking. If you ask about the hotels amenities, menus or services most staff won’t know the answer or worse, will simply make up an answer. When asked if a house car was available and we were told that they didn’t know when it would be available or if it would be available. As we walked out the door there were two house cars out front (30 steps from the person who had no idea when they would be available) that were empty and waiting to take guests wherever they needed to go.
The hotel itself is beautiful and tastefully decorated but staying there is like giving the keys of a Ferrari to a someone learning to drive. They don’t appreciate what they have, they have no idea how to use it, and so they can’t help others to enjoy it.
The hotel was opened in August 2021 and promotes sustainability. They even use Teslas as their house cars. One small problem with this is that if you actually drive a Tesla (or any EV) you can’t actually charge it at this hotel. Most luxury (and even standard) hotels have at least a few electric chargers at this point as automakers roll out more electric cars but this “eco/sustainable” hotel has exactly zero chargers. It’s actually shocking (no pun intended).
The night life in the main lobby and roof was lively and had a “club” feel but if you want to experience real luxury and the service that comes from staying in a luxury hotel you may want to try the Ritz, Park Hyatt, Four Seasons, or one of the many other fine hotels in Toronto. We wanted to give this one a try as we liked the whole sustainability concept but the service was a real let down and we won’t be back.
Read more
Review collected in partnership with this hotel
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Felix Schaller, General Manager at 1 Hotel Toronto
Responded Jul 14, 2022
Hi U4810QHmarcod, Thank you for comments on your most recent stay with us. Even though we do appreciate your feedback, we don't hide the fact that there is work to do. Our house car offering and incredible sustainability efforts are not to be confused and unlike any other in the hospitality industry in Toronto. We do not promote charging stations for Tesla's or other vehicles as the cars are provided by a 3rd party provider and the hotel is built on top of a public parking garage. We regret to have fallen short in providing availability of the cars as the service is based on a first come first serve basis, which will be addressed accordingly. Our lobby bar Flora and rooftop bar Harriet's are incredibly popular venues in the city, we are sorry to hear you did not enjoy them and thank you again for your insights. Best, Felix
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our connecting flight from Toronto to NYC was canceled and we were stranded for a few days. We arrived exhausted and miserable about our plight, but all that turned around within minutes of walking into this hotel. We’re checking out two days later and are almost sad to leave.
The staff are welcoming and highly attentive, the hotel room is beautiful and well designed, and the hotel bars and restaurants are terrific (though not cheap). The entire hotel is an aesthetic delight!There is a heavy focus on environmental sustainability, from using only recycled wood throughout the building to providing a lobby fruit stand containing less than perfect but perfectly edible fruit that would otherwise have been discarded at grocery stores. We did not use the gym or pool but we were told the gym includes Peloton bikes. Judging from the rest of the place, I’m sure both are gorgeous. Our studio room with a king size bed is spacious, very clean and bright, and well appointed with a Nespresso maker, tea, filtered tap water and snack bar. The bathroom is gorgeous and has a rainfall shower head and the shower gel, shampoo and conditioner smell heavenly. Even the hair dryer is much better than average.
The hotel is located in the fashion district, and although there is a lot of construction going on, it offers some nice dining options within walking distance. The hotel’s restaurants (including rooftop restaurant) are popular with non-guests of the hotel, so that tells you something. Plus, the hotel offers free Tesla rides within a 4 km radius, which gets you to several key areas such as downtown.
In short, we love this place and we hope to have an opportunity to come back. In fact, we already asked if we can come back if our flight tonight is canceled. Again.
Read more
Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Felix Schaller, General Manager at 1 Hotel Toronto
Responded Mar 9, 2023
Hi Corinna_Ben, Thank you for sharing your experience with us and the TripAdvisor readership. We love to hear when we get it right and are glad your flight cancellations allowed you to stay a little longer to enjoy our services and product offerings. It is always so rewarding to when our guests feel right at home and almost like family. We look forward to welcoming you back again soon. Best, Felix
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our 1 Hotel stay was exceptional! We would like to thank Steven Dagenais who helped us get discounted corporate rates. He provided outstanding service and ensured that we were happy with all aspects of our visit! Also, we had great assistance from Stephanie with finalizing the booking and she addressed any questions we had along the way.
We experienced 1 Kitchen for brunch and dinner, Flora Lounge for cocktails, Harriet's Rooftop for dinner and we also utilized room service for a meal! The food and drinks are so fresh and delicious. We just loved all of it.
The rooms are so clean, unique and beautiful. Sustainability was designed in everything from beautiful furniture, live plants everywhere and even the small items in each room.
Thanks again to Steven, Stephanie and every single team member who were attentive, pleasant, happy and extremely quick to address all our requests!!!
Read more
Date of stay: November 2021
Value
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Felix Schaller, General Manager at 1 Hotel Toronto
Responded Dec 3, 2021
Hi H2034VPkellyp, Thank you for sharing feedback of your recent stay with us and the TripAdvisor community. We are so lucky to have Steven and Stephanie on our team and are glad all our team members did their part to create a most memorable experience. We appreciate you dining at all of our unique and exceptional outlets, which truly do provide a completely different vibe in each space. Looking forward to hopefully welcoming you back very soon. Best, Felix
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
From the moment I arrived the experience was excellent. The staff (more like brand ambassadors) were friendly, accommodating and just lovely. My dog was welcomed with a dog bed, dishes and a bag of treats. The room was fantastic. Due to lockdown I had to have most of my meals in suite and room service was fast and attentive, keeping my room clean of dishes post every meal. The food was outstanding. Thanks to the entire team for making my stay so pleasurable.
Read more
Date of stay: January 2022
Location
Service
Sleep Quality
Room Tip:Â king with access to patio
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Felix Schaller, General Manager at 1 Hotel Toronto
Responded Jan 19, 2022
Hi clairesadventure, Thank you for providing valuable feedback after your recent stay with us. We are so glad to hear you had a most enjoyable stay and your dog got all the attention needed as well. Hopefully next time you visit, lockdown will be over and better circumstances will allow you to experience all the product offerings on site. Looking forward to you returning soon. Best, Felix
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The customer service at 1 Hotel is second to none. As soon as we drove up to the entrance we were greeted by friendly and efficient valets who took care of our vehicle and luggage with a smile. The front desk staff was amazing and made sure we had everything we needed for a comfortable stay. We made a few requests via text message and they were promptly responded to without question. After relaxing in our eco-concious rooom (gorgeous!) for a couple of hours, we headed down to Kitchen 1 for a delicious meal served by attentive staff who made sure we were well taken care of. After a comfortable sleep and luxurious shower, the check out experience was seamless and the front desk staff even took the time to send us off with a delicious coffee and tea. I can't say enough about this hotel and the amazing staff. Definitely consider 1 Hotel for your next visit to Toronto, the experience will exceed your expectations.
Read more
Date of stay: April 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Felix Schaller, General Manager at 1 Hotel Toronto
Responded May 1, 2022
Hi AshlingM66, Thank you for your lovely review following your recent stay with us. We are happy to hear your expectations were exceeded and you enjoyed the services and product offerings provided. It is always a delight to know that everything from start to finish was seamless and our team members did their part to ensure you felt comfortable and taken care of. We are looking forward to welcoming you back soon again. Best, Felix
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hello Cazaud,
Yes, we are. All fury family members are welcome to 1 Hotel Toronto. Kindly let us know prior to arrival so we may ensure your pet family member is comfortable on site as well.
Thank you,
Meli
Director Of Front Office
There are more places to choose from in the Toronto area.
PRICE RANGE
C$469 - C$661 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Thompson Hotels
LOCATION
CanadaOntarioTorontoDowntown / Downtown West / Fashion District / Waterfront Communities-The Island / Old Toronto
NUMBER OF ROOMS
112
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
