Dolly and Patrizia (Front Desk) and Asogan (Bellman) were amazing at the hotel. We were visiting Toronto from Florida for my sisters 40th Birthday. The hotel is in near construction downtown, but in a great location and central to alot of attractions. The rooms, hotel staff and common areas are very nice and clean.
My (now) husband and I stayed at the Hyatt Regency for our wedding weekend. It was recommended by the venue. We didn't know what to expect, but it was convenient and close, so we booked it. We could not have been more blown away by the incredible staff. They were friendly, responsive, and went above and beyond to make sure we had what we needed, big or small. We switched rooms after the wedding, and managed to lose our marriage licence in the shuffle (oops). Rob literally helped us dig through the garbage trying to find it - all with a smile and working to minimize our stress. We managed to find it and are incredibly grateful to Rob. The check-in process was also friendly and easy - Ray checked us in and remembered us both the rest of the week. Everyone here is super kind and helpful, and genuinely wants their guests to feel as though they're taken care of and having a good time. The hotel was clean, and we were pleasantly surprised by how big and comfortable our room was. We highly recommend the Hyatt Regency! …
We stayed here for a few days and it was wonderful. The location is close to many attractions like the CN tower and is easily walkable to restaurants, grocery stores, and museums. The people at the front desk (especially Ray and concierge) were exceedingly helpful and friendly. I would definitely stay here again.
Disappointment! Key cards constantly demagnetised, 6am fire alarms, bathrooms in the furthest place from the lobby and managers that keep messing you around regarding credit card holds. Even after providing a hold each day the hotel would just charge me for every purchase without notice; then once I would add more money to my credit card they would withdrawal with out notifying me.
The hotel is really conveniently located for downtown activities. The main lobby and restaurant were up to date and well appointed. The room was clean, but was a little worn-looking and the bathroom had very dated fixtures (the drain in the sink did not work properly). A reasonable place to stay, but would benefit from some maintenance.
Great location and very reliable hotel with world class service and staff. Located in a vibrant part of Toronto with excellent restaurants nearby and easily accessible public and private transpiration.
The staff at the Hyatt regency were amazing! They exceeded our expectations and made our stay very memorable! They went out of their way to ensure we were well taken care of (from a later check in and check out to helping us with parking). Thank you for everything - we look very forward to our next visit!
Amazing services will continue to book with them. The staff was very helpful with all of my needs. We will definitely be booking this hotel again for both personal stays and for our business needs. There is so much around you that you are able to walk and not have to worry about taking transit. You have transit at your doorstep if desired.
The location is great, the rooms are very clean, the lobby is beautiful. Everything you need for a stay in downtown Toronto. Many great attractions are nearby, including fantastic restaurants like "Planta."
We paid extra for high floor to view CN Tower, to find out construction was obstructing the view. We should have been told this info and given credit. Bed was comfortable enough but room lacked table space for items and bathroom sink area was too small.