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Crowne Plaza Toronto Airport

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949 Reviews from our TripAdvisor Community

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Showing 874: English reviews
Conestogo, Canada
Reviewed 2 weeks ago

Our package included 10 days of parking which worked well for us. The king room available was oddly on a floor the elevator doesn't go to, so we ended up with 2 double beds. The beds were small, but comfortable. Shuttle service was good. Would consider staying here again if leaving from Pearson.

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Helpful?
Thank Kate H
Elena N, Manager at Crowne Plaza Toronto Airport, responded to this review

Thank you for your feedback regarding your recent visit at our hotel. Due to sold out night, unfortunately we were not able to give you more options for King Bed room except that floor. Please accept my deepest apologies for that. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve...

Orillia
Reviewed 2 weeks ago

We stayed at this hotel before so we knew the location and proximity to the airport. We have stayed here a number of times and never had any issues. Very reasonable priced and free parking. Travelzoo website always offers deals for overnight stays and long term vacation parking. Shuttles every half hour

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Helpful?
Thank Barryorillia
Elena N, Manager at Crowne Plaza Toronto Airport, responded to this review

Thank you so much for your review of our hotel. We value your feedback & are glad that you were able to take advantage of our Travelzoo promotion. We hope to see you again soon. Sincerely, Anupama Rawat Guest Services Manager

Rexton, Canada
Reviewed 2 weeks ago

We chose this hotel based on its price. The service we experienced was good. I expected a lot more when it came to the room. I walked into the room and immediately felt claustrophobic. Other than that, the bed was comfortable and the bathroom was cleaan. The restaurant in the hotel was okay

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Helpful?
Thank ClarissaBear
Elena N, Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Guest, Thank you for staying with us and sharing feedback from your recent stay at Crowne Plaza Toronto Airport Hotel. As a valued guest, we see that there is room for improvement based on your feedback. We saw that you had a pleasant stay apart from the room size which has failed us on what you have anticipated. Perhaps...

North Bay, Ontario
Reviewed 3 weeks ago

My girlfriend and I stayed here the night before our vacation back in February. We chose this particular hotel based on its location, price, parking, and shuttle service. We were both pleased with our stay and agreed that we would stay here again in the future. The hotel itself is located extremely close to the airport. This was extremely convenient,...

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Helpful?
1Thank dabayguy
Elena N, Front Office Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Guest, Thank you very much for taking the time to fill out these kind words about our hotel. I am thrilled to read you enjoyed yourself while staying at our property. We are very fortunate to have such a service driven, guest focused staff and it seems they provided a memorable experience while we had you as our guest....

Edmonton, Canada
Reviewed 3 weeks ago

When traveling with my husband we missed our flight home and had to spend the night in Toronto to get the next available flight the next morning. Thankfully, the airline provided accommodations for us, including food vouchers. Unfortunately, we had to spend the night at the Crowne Plaza. The whole hotel smelled in various spots and felt run down and...

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Helpful?
Thank travellingchemist07
Elena N, Front Office Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Guest, The time you have taken to provide the specific details of your recent stay is appreciated. Let me first of all apologize for everything that made your stay with us such a negative experience. All your concerns have been brought to the attention of our management team and will be discussed with the respective department heads I can...

Thunder Bay, Canada
Reviewed 3 weeks ago

Location is ideal for catching an early flight or stay and park. The selling point has to be the many restaurants right outside the front door including Jack Astors, Boston Pizza and several others. Room was clean but very small, almost claustrophobic with 2 beds but little floor space for even a suit case. No upgrade offered even though a...

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Helpful?
Thank hombrecanuck70
Elena N, Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Valued Guest, Thank you for providing a review of your stay. While I am happy to read all the positive comments about our hotel, I am disappointed to read about some of the challenges. It was regrettable to see your dissatisfaction with your stay. It is our goal to provide friendly and superior accommodations and service to all of...

Kathmandu, Nepal
Reviewed 3 weeks ago via mobile

Actually I made reservations for 3 nights and one night i had to invite one of my friend and they provided extra Breakfast for free and room with two beds. Is very kind of them and was extremely clean and nice services. Thank you. I will use again. !!!

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Helpful?
Thank Cool S
Elena N, Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Guest, Thank you for sharing your wonderful feedback on your recent stay at Crowne Plaza Toronto Airport Hotel. We are absolutely delighted that our service team were friendly and welcoming, and that you were able to enjoy breakfast options with us at our La Brasserie Restaurant. We will ensure that Anu is recognized and celebrated for her excellent hospitality....

Ontario,Canada
Reviewed 3 weeks ago

nice night stay as we did the stay and park there. Girls at the desk was very helpful to get us downtown for the evening. Close to big name restaurants and lots of available parking for the park and fly people. Would recommend. Used the Internet to pre book seats for airline.

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Helpful?
Thank jywwu
Elena N, Manager at Crowne Plaza Toronto Airport, responded to this review

Dear guest, Thank you for sharing your wonderful feedback on your recent stay at Crowne Plaza Toronto Airport Hotel We are glad to hear your experience at the Crowne Plaza left a positive impression. I am absolutely delighted to hear you had a pleasant stay and found our front desk team to be very welcoming and professional all the time....

Hermosillo, Mexico
Reviewed 4 weeks ago

The room was okay, we got a good deal for 2 double beds, the negative part is that is so close to the airport that the planes tires almost touch the top of the building, right, I'm exaggerating, but seriously in the middle of the night you get woke up by the planes turbines noises, not good. They charge for...

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Helpful?
Thank Cesar A
IHGService, Guest Relations Manager at Crowne Plaza Toronto Airport, responded to this review

Dear Cesar A, Thank you for staying at the hotel and for taking the time to post your review. I am pleased to hear that you were satisfied with the value of your room accommodation. Providing a good night sleep and delivering excellent customer service are very important in our vision to be the best hotel around around. I completely...

Saskatoon, Canada
Reviewed 4 weeks ago

The hotel is located near the airport with shuttles running every 30 minutes. If you are in for a quick trip or a business conference it has a number of restaurants in the immediate area and is a short shuttle ride to catch the UPX to head downtown. Catch a Leaf/Raptor Game with ease.

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Helpful?
Thank Brian L

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Staying in Etobicoke

Neighbourhood Profile
Etobicoke
Etobicoke is a relaxed area along the Humber River. It's saturated with green spaces and conservatories, making it a premier destination for outdoor sports, hiking, and nature walks. Its abundance of parkland and lakes makes it a typical spot for fishing, picnicking, and camping out, especially in warmer months. The peaceful area is also enjoyed by families, who appreciate its boardwalks and sports facilities. Locals enjoy the variety of golfing and country club opportunities, which also provide lessons for golfers of any skill level.
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Positioned only 2 km from Pearson International Airport and 25 minutes' drive from Toronto city centre, this hotel offers a complimentary 24-hour airport shuttle and an on-site restaurant. Crowne Plaza Toronto Airport features an indoor pool with a relaxing hot tub and sauna. Guests can take advantage of the 24-hour fitness centre, then work in the on-site business centre. The guestrooms at the Toronto Airport Crowne Plaza offers convenient amenities such as flat-screen TVs and free wireless internet access. Additional amenities, such as a work desk with ergonomic chair and cable TV, ensure a comfortable and productive stay. La Brasserie Restaurant at the Toronto Crowne Plaza serves international cuisine for breakfast, lunch and dinner. After dinner, guests can relax with a drink at the hotel's Rendezvous Bar. Toronto Congress Centre is 2 minutes' drive away and Toronto International Centre is 10 minutes' drive away. ... more   less 

Additional Information about Crowne Plaza Toronto Airport

Address: 33 Carlson Crt, Toronto, Ontario M9W 6H5, Canada
Region: Canada > Ontario > Toronto > Etobicoke
Price Range: $110 - $209 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Toronto Airport 3.5*
Number of rooms: 489
Reservation Options:
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Also Known As:
Crowne Plaza Toronto Airport Hotel Toronto
Park Plaza Toronto Airport
Crowne Plaza Toronto Airport Ontario
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Toronto Airport staff and other travellers.
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Questions? Get answers from Crowne Plaza Toronto Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a large room otherwise you might get a tiny one”
 of 5 bubbles hombrecanuck70, 4 Mar 2017 | Read review
“did not hear any planes at RM445 where we stayed the night”
 of 5 bubbles jywwu, 3 Mar 2017 | Read review
“Be prepared to paid for parking CAD$15”
 of 5 bubbles CesarA230, 1 Mar 2017 | Read review
“The 12th floor is fun with the planes flying over. A nice view of the city.”
 of 5 bubbles brianlK7315UK, 1 Mar 2017 | Read review
“The Club level was quiet and easy to access.”
 of 5 bubbles deedubblu, 23 Feb 2017 | Read review
5 of 5