Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Located in Toronto's vibrant downtown, our 100% smoke-free hotel is just steps away from the Jarvis and Church Street car stations, providing easy access to the Toronto Financial District. We are within walking distance of Queens and King subway stations and Toronto Union Station, and are conveniently accessible from both Billy Bishop Airport (YTZ) and Toronto Pearson International Airport (YYZ) via the UP Express. The Holiday Inn Express Toronto Downtown is ideally situated near the Business, Financial, Entertainment, and Shopping Districts. You'll find over 50 unique dining experiences and major attractions such as Ripley's Aquarium, the CN Tower, the Hockey Hall of Fame, the Distillery District, St. Lawrence Market, Scotiabank Arena, Rogers Centre, Metro Toronto Convention Centre, and the CF Toronto Eaton Centre, Toronto's largest shopping mall, all within a short walk.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
The positives: -Friendly staff -Great location(walkable to many attractions, restaurants and shops)
Improvements; -I booked two nights. One with the hotel, the other was with a third party site. The third party site price was almost half what the hotel charged. I know we are in a big city but $500 for a basic room at a holiday inn seems really excessive. -the room smelled like a gym bag . We called and a gentleman came asap and sprayed something on the room to deodorize it. When we returned it did make a difference but smell was still lurking and room was damp for the two days there. -the bathroom door didn’t shut. The latch did not seem to be in working order. -the cooling system in the room either went from hot to freezer cold. We would have to constantly turn off the system when too cold and then turn back on when too hot as it wasn’t working correctly. - order red a snack from the robot butler and it never came ( we did call down and the charges were removed)
Overall great walkable location with friendly staff but definitely needs some work and didn’t give value for money spent.
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Date of stay: September 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Imran Khan, Owner at Holiday Inn Express Toronto Downtown
Responded Sep 23, 2024
Dear christinemM2607LA, Thank you for taking the time to share your detailed feedback. We're glad to hear you enjoyed our friendly staff and convenient location. I sincerely apologize for the issues you encountered during your stay. We strive to provide an excellent experience, and it's disappointing that we missed the mark on several aspects, from the room condition to the cooling system. Your comments regarding the rate difference, room odor, bathroom door, and the robot butler service have been noted, and we’ll address them with our team to ensure improvements are made. Your feedback is invaluable in helping us improve, and we hope you’ll consider giving us another chance to provide a stay that better reflects our standards.
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We stayed here for 4 nights and were very pleased with our experience overall. The rooms were clean and the beds very comfortable. There were three of us in the room and we did not feel cramped at all. We were on the 8th floor facing the courtyard where vehicles drop guests off and found it to be quiet. All of the staff were very friendly. The complimentary breakfast was a mixture of hot and cold foods, offering something for everyone. It can get very busy there in the mornings but there is a lot of seating in the breakfast area. As well, the staff were consistently topping the food up so that things did not run out. We found the free WIFI to work well. We plan to stay here again the next time we visit Toronto.
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Varun Handa, Owner at Holiday Inn Express Toronto Downtown
Responded Aug 20, 2023
We're thrilled to have exceeded your expectations during your 4-night stay! It's great to know you appreciated our clean and comfortable rooms, friendly staff, and diverse breakfast offerings. We're glad you found the breakfast area accommodating and the Wi-Fi satisfactory. We look forward to your return and thank you for choosing us for your future Toronto visits. Sincerely, Varun H.
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Stayed here as part of a Tui package holiday for 6 nights, including breakfast. Room was a reasonable size with two queen size beds which were very comfy. Lovely, high quality bed linen. Rooms had a mini fridge, microwave and coffee maker, which were very useful. The hotel lobby sells frozen ready meals for you to microwave which is a nice touch. Bathroom was very modern with Dove toiletries. Concealed lighting in the room made it feel very cosy, with a nightlight in the bathroom. We were on the 16th (top) floor which was very quiet. Excellent large, fast lifts - never had to wait more than a minute. Very helpful staff. Breakfast was fine with bacon, sausage, scrambled eggs, juices, hot drinks, toast, bagels, muffins, warm cinnamon buns, cereal, yogurts etc. The hotel is also in a great location, about a 15 minute walk from Union Station where you can catch the UP Express train to the airport. I would definitely recommend this hotel.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip:Save some money on eating out and buy frozen ready meals to cook in the microwave in your room.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Varun Handa, Owner at Holiday Inn Express Toronto Downtown
Responded Nov 12, 2023
Dear LoveholsWestMidlands, Thank you for taking the time to share your feedback with us! We are delighted to hear that you enjoyed your 6-night stay with us as part of your Tui package holiday. It's fantastic to know that you found our rooms comfortable and well-equipped, and that you appreciated the thoughtful amenities such as the mini fridge, microwave, and coffee maker. We are pleased that our frozen ready meals in the lobby added a convenient touch to your experience. We are glad you enjoyed the modern bathroom with Dove toiletries and that the concealed lighting created a cozy atmosphere. It's great to hear that your stay on the 16th floor provided a quiet and pleasant environment. We take pride in our excellent service, and we're thrilled that you found our staff to be helpful. Your positive comments about our breakfast offerings, the convenient location near Union Station, and the ease of access to the UP Express train are truly appreciated. It's wonderful to know that you would recommend our hotel. Thank you once again for choosing to stay with us. We look forward to welcoming you back on your future visits to the area. Sincerely, Varun H.
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We reserved for 3 nights at the Holiday Inn Express. We arrived around 1 PM and got our room even though the check in was at 3 PM. We also took the underground parking option (30$/day - taxes included).
The room (#802) has the typical amenities (safe, fridge, dryer, coffee machine (Keurig), soap/shampoo, etc...). You also get free Wi-Fi. The beds were very comfortable and the room was clean.
The hotel does not do any room service during your stay unless requested 24 hours in advance.
We had breakfast included with the package we took. The breakfast items were mostly the same every day : eggs, sausages, make your own pancakes, fruits (orange/banana), cereals, yogurts, small muffins, orange/apple juice, etc...
The front desk members and other staff were always friendly, helpful and courteous. The room was overall very good as well as the breakfast. The location is great as everything is at a small walking distance. There is a park next to the hotel too.
Overall, everything was excellent. We look forward to staying again at this hotel.
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Date of stay: August 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I really enjoyed my stay at this hotel for a 4 night work trip and would definitely stay again next time I'm in Toronto. The staff were all great and v accommodating to my requests. My room was spacious (by European standards) and the bathroom and shower were good, decent toiletries and no problem with hot water. It's only a 15min walk from Union station, and I really liked the location just on the edge of the main downtown area so that there are some smaller more 'local' feeling restaurants around (Cafe Oro di Napoli just across the road was great for pizza), but you are still close to everything downtown. St Lawrence market is v close by too. Great tram and subway connections. My room had a nice view on onto the St James's park and church in front. Lifts were quick and efficient getting up and down. Breakfast was fine, although 'scrambled' egg appeared to be chopped up cubes of hard omlette which was odd, and it was a real pity that we had to eat on paper plates and with disposable cutlery. As a tea drinker I would have liked a kettle in my room as the hot water that came out of the coffee machine in the room wasn't hot enough to make decent tea, however, there was v hot water (and more coffee) available in reception 24/7 if you needed it. In spite of these small issues I would definitely stay here again.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Imran Khan, Owner at Holiday Inn Express Toronto Downtown
Responded Apr 14, 2024
Dear GlobalGrazer, Thank you so much for sharing your detailed feedback with us! We're thrilled to hear that you enjoyed your stay during your work trip to Toronto. It's fantastic to know that you found our staff accommodating and that you appreciated the spaciousness of your room and the quality of the bathroom amenities. We're glad to hear that our location suited your needs, offering the convenience of downtown access while still providing a taste of local dining experiences. We appreciate your comments about the breakfast offerings and the disposable dining items. Your feedback is important to us, and we'll certainly take your suggestions into consideration as we strive to improve the guest experience. Regarding the tea-making facilities in the room, we'll explore options to ensure that tea drinkers like yourself have a convenient way to enjoy their preferred beverage. It's wonderful to hear that despite these minor issues, you would choose to stay with us again. We look forward to welcoming you back on your next visit to Toronto! If there's anything else we can do to enhance your experience, please don't hesitate to let us know. Thank you again for choosing our hotel for your stay.
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The prices in Toronto at the time we wanted to go were really expensive (due to Taylir Swift concerrt).
I usually research hotels and do tend to stay away from the large chains.
After my stay here, I am converted. The staff are incredible. So helpful and very friendly. Breakfast is free, it isnt all singing and dancing but was absolutely fine. Eggs and toast with bacon or sausage. Coffee is on demand and available to go at any time.
Checkout is at 11am but our pickup wasnt until 1:30pm. We spoke to reception and they very kindly let us keep the room an extra 2 hours, which allowed us to rest ahead of the long journey home.
This hotel is simply wonderful and I would fully recommend.
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Date of stay: November 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Imran Khan, Owner at Holiday Inn Express Toronto Downtown
Responded Jan 4, 2025
Dear AmandaWales72, Thank you so much for your kind and detailed review! We're delighted to hear that your stay with us exceeded expectations and even converted you to large-chain hotels! 😊 It's wonderful to know our team made such a positive impression with their helpfulness and friendliness, and we're glad you enjoyed the complimentary breakfast—simple yet satisfying. We're also happy to have been able to accommodate your late checkout request, ensuring you could rest comfortably before your journey home. Your recommendation means the world to us, and we hope to welcome you back the next time you're in Toronto. Safe travels! 🌟 Sincerely,
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Clean, clean, clean. Great location. No restaurant in the hotel, but there are lots of local restaurants and shops nearby. Room price included a hot breakfast with a large array of food items from cereal, to eggs, sausage/bacon, yogurt, fresh fruit, pancakes, muffins, warm cinnamon buns, etc. and it was constantly being replenished. Room also included a mini fridge and a microwave. All the team - from reservations to housekeeping to breakfast service to maintenance were terrific and moral seemed very high. Friendly, knowledgeable about the area, directions, etc. We stayed here two nights and will definitely be back.
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Date of stay: January 2023
Value
Cleanliness
Service
Room Tip:If you have a higher floor, you have a good view of the city lights.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Varun Handa, Owner at Holiday Inn Express Toronto Downtown
Responded Aug 20, 2023
Thank you for your fantastic feedback! We're thrilled you had a clean and enjoyable stay with us, appreciating the great location and array of amenities. We're glad you found the breakfast and room amenities satisfactory, and it's wonderful to hear that our team made your stay even more special. We're looking forward to welcoming you back for another excellent stay in the future. Sincerely, Varun H.
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We stayed at the holiday inn Toronto downtown for four days. Our rooms were on the 9 th floor and the rooms were kept in an impeccable order by Irma. She was very flexible and friendly which made us feel safe and welcome. For the rest, the breakfast was quite good and the front desk gentleman reacted quickly to our request to ask other guests to stop partying at night.
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Date of stay: August 2024Trip type: Travelled with family
Room Tip:Enough parking spaces
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Imran Khan, Owner at Holiday Inn Express Toronto Downtown
Responded Aug 8, 2024
Dear Bart K, Thank you very much for your wonderful feedback! We're thrilled to hear that Irma made your stay comfortable and that you felt safe and welcome. We're glad you enjoyed the breakfast and appreciated the quick response from our front desk team. We hope to have the pleasure of hosting you again soon! Sincerely, Imran Khan.
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This hotel is in a good location, very walkable to lots of places. There's a great muffin place right across the street. Toronto is a city so you need to be more careful in some parts near the hotel. We were assigned a room on a lower floor. Perhaps it was unique to that floor but the room felt very dated and there was not enough lighting installed, so everything was very dark. Equipment in the gym was also dated but adequate, although the treadmill made a loud horrendous noise. Hopefully they got that fixed. Breakfast was solid. Overall an average stay in a good location.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Imran Khan, Owner at Holiday Inn Express Toronto Downtown
Responded Oct 16, 2024
Dear ny_murray, Thank you for taking the time to share your detailed feedback. We're glad to hear that you enjoyed the convenient location and the breakfast. We appreciate your observations about the room and gym equipment, and we apologize for any inconvenience caused. Rest assured, we are constantly working to improve our facilities, and your feedback will help us make those updates. We hope to have the chance to offer you a better experience on your next visit!
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Excellent location for visiting the entire city on foot. 30 minutes by taxi from the airport. Typical and copious buffet breakfast (salty, sweet). Very comfortable bedding. Room, bathroom, common areas very clean. Excellent welcome. Luggage storage on site. Area for improvement: optimize the power of the wifi on the 8th floor because it does not work or works very little.
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Don't remember what they charge for incidentals initially. With the credit card I only check the actual charge at the end compared to what is confirmed at my reservation.
There are more places to choose from in the Toronto area.
PRICE RANGE
C$218 - C$442 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express toronto downtown hotel toronto
LOCATION
CanadaOntarioTorontoDowntown / Old Town / Church-Yonge Corridor / Old Toronto
NUMBER OF ROOMS
195
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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