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Travel safe during COVID-19
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What you can expect during your stay
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
Updated 21-01-19 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Harbour Castle, Toronto
Updated 21-01-19 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#51 of 141 hotels in Toronto
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Make your escape to The Westin Harbour Castle, Toronto, a harbourfront hotel brimming with sophisticated style and amenities. Located in the revived waterfront area, our hotel offers direct access to some of Toronto's most noteworthy points of interest, including the Rogers Centre, Scotiabank Arena the CN Tower, high end shopping and delicious restaurants. Enjoy being near subway stations and bus stops for easy travel around downtown Toronto. Unwind in our hotel accommodations, featuring signature amenities like our Westin Heavenly® Bed and Westin Heavenly® Bath, along with Wi-Fi and stunning views of Lake Ontario. Find your balance in our WestinWORKOUT™ Fitness Studio, which includes yoga classes and a running concierge. Refuel in our array of dynamic dining destinations. Weddings and meetings take place in our 70,000 square feet of venue and convention centre space, including the 25,000-square-foot Metropolitan Ballroom. Come chart your own waterfront adventure at The Westin Harbour Castle, Toronto.
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Property amenities
Valet parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Squash
Bowling offsite
Kids club
Paid private parking on-site
Paid wifi
Hot bath
Pool / beach towels
Swimming pool toys
Pool with view
Indoor pool
Heated pool
Shallow end in pool
Fitness / spa changing rooms
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Kids' meals
Snack bar
Special diet menus
Wine / champagne
Vending machine
Evening entertainment
Table tennis
Pets Allowed ( Dog / Pet Friendly )
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
First aid kit
Umbrella
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Interconnected rooms available
Room service
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand films
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Green
Languages Spoken
English, French
Location
Full view
99Great for walkers
Grade: 99 out of 100
51Restaurantswithin 0.5 km
8Attractionswithin 0.5 km
Contact
1 Harbour Square, Toronto, Ontario M5J 1A6 Canada
Getting there
UnionToronto Rapid Transit8 min
KingToronto Rapid Transit13 min
Rental CarsSee car hire from US$26/day
5373Reviews56Q+A100Room tips
Reviews
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Popular mentions
We have stayed at the hotel many times but it has been a couple of years since we were there. Hotel was advertised as having recently renovated rooms. We arrived and went to our room in the South tower which you could tell as you left the elevator was not recently renovated. The rooms were old,run down and definitely not worth the price, I contacted the front desk and the front desk staff notified me that a few years ago the North tower was renovated after a water leak. We were transferred to the North wing which was like going into a total different hotel. North wing would be a 3.5 star and the South wing a 1.5 - 2 star at best. If you have to stay defiantly request the North wing.
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Date of stay: November 2021Trip type: Travelled as a couple
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Harbour Castle, Toronto
Responded 6 days ago
Dear Jamie W, First and foremost, we want to thank you for your loyalty to our hotel. We sincerely apologize for not meeting your expectations. We have reviewed your comments with the appropriate individuals, and we hope you will give us another opportunity to regain your trust on your next visit to the area. Be Well, Harmeet Chugh Hotel Manager
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Stayed here for 1 night for the Genesis gig. Really close to scotiabank arena which is good. Paid $370 for a balcony room. When we entered the hotel there is line up to check in but it did go down quickly. The parking is a bit of a nightmare as you have to park yourself which is onsite at the hotel, but it's a really tight parking lot and you then walk down the ramps back to the hotel. When I got to the room, there was 2 pizza boxes, another take away box and a stack of coke cans right outside the door. There was also a linen trolley there. When we got in the room, the floor was dirty and there was hair on the floor in the bathroom. I called reception and we changed rooms to the north tower from the south tower. It was clean but took a while to understand how to open the balcony door as the lock was broken. The elevators look a bit run down too. If you could get it for a decent price I would stay but only as so convenient to the scotiabank. I would not pay over 200 dollars again though…
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Date of stay: November 2021Trip type: Travelled as a couple
Room Tip: No valet parking. Self parking and walk down the ramps
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Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Harbour Castle, Toronto
Responded 1 week ago
Dear puncheon46, Thank you for reviewing your visit to our hotel. We extend our deepest apologies for the inconveniences you experienced and for not meeting your expectations. We take feedback such as yours very seriously and will address each of your concerns appropriately as we are continually striving to better our guest experience. We hope you will consider allowing us another opportunity to provide you with the quality and integrated stay you deserve every time you choose us. Thank you again for sharing, and we wish you all the best with your travels. Be Well, Harmeet Chugh Hotel Manager
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So, we booked package online that included parking, when arrived none available so had to park down the block, then long line ups to check in so though would use app and it gave option to check in but nope didnt happen any faster..then check in took a good 15 minutes between getting 60.00 off our room.rate because of parking and the agent finding a gas card that also came with our package. Then didnt have long to get ready for tml game, but made it. Scotiabank arena was close and definitely walking distance so that was nice. I had requested high floor near elevator to no avail our room was suppose to be a city view but we had lake view. Bed was comfy, room a bit outdated but not bad. Dusty though. Banging, partying, doors slamming all night kept me up most of night.
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Date of stay: November 2021Trip type: Travelled as a couple
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Harbour Castle, Toronto
Responded 1 week ago
Dear kellywT5789JT, Thank you for choosing our hotel and for your comments. We sincerely apologize for the issue you encountered during the check-in and the noise concern you outlined. Please know for future visits, our front desk is always available to help make you as comfortable as possible. We hope to have another occasion to exceed your expectations on your next visit to the area. Be Well, Harmeet Chugh Hotel Manager
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I've stayed at Westins all over the world.. They are usually great places. The one in Cincinnati immediately comes to mind. This one is one of the WORST! You drive up into a spaghetti of a driveway that someone on d r u g s must have designed. No valet of course ("we haven't had one in a year and a half"). Makes the entire check in process very interesting. Today, as we walk in, the check in line is practically out the front door. They have four elevators, only 3 of which are working. So you are waiting in line each time you want to go up to your room. Great way to waste time during the weekend. The rooms are closet size (we were on the 28th floor - Marriott titanium). Of course, there's no upgrade...they are all lazy asses since COVID. And this MUST be the noisiest hotel I have ever stayed at. We are listening to planes take off until 2 AM, beginning again at 6 AM. Mind you, I regularly stay at Ohare, so planes are not new to me. But this one was AWUFL. In sum - If you want a nice quiet place to spend the weekend...stick to a non Westin hotel....in Montreal!…
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Date of stay: November 2021
Value
Rooms
Service
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Harbour Castle, Toronto
Responded 1 week ago
Dear deanc706, Thank you for reviewing your visit to our hotel. We apologize for the wait time at our front desk and elevators and the issues you outlined. We will share your comments with the appropriate individuals to ensure a better outcome going forward. We encourage you to give us another chance so we can provide you with the enriching stay you deserve. Be Well, Harmeet Chugh Hotel Manager
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+1
Had a great time at this hotel. Laurence greeted us when we arrived and service was great. The hotel was clean, all the staff were friendly and our room was great, the views were amazing! The only downsides were we had no water all day on the Monday due to works taking place and there is no housekeeping!!! We were allowed to check out later with no charge! We would definitely return!
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Date of stay: October 2021Trip type: Travelled with friends
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PRICE RANGE
US$157 - US$326 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
westin harbour castle hotel toronto, westin hotel toronto, westin toronto, the westin harbour castle, westin harbor castle hotel toronto, toronto westin, westin harbour castle toronto
LOCATION
CanadaOntarioTorontoDowntown / Downtown West / Waterfront Communities-The Island / Harbourfront / Old Toronto
NUMBER OF ROOMS
977
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Claim Your Listing Frequently Asked Questions about The Westin Harbour Castle, Toronto
Which popular attractions are close to The Westin Harbour Castle, Toronto?
Nearby attractions include Lake Ontario (0.4 km), Scotiabank Arena (0.4 km), and Immersive Van Gogh Exhibit (0.2 km).
What are some of the property amenities at The Westin Harbour Castle, Toronto?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Westin Harbour Castle, Toronto?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Harbour Castle, Toronto?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Harbour Castle, Toronto?
Yes, paid private parking on-site, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to The Westin Harbour Castle, Toronto?
Conveniently located restaurants include Miku, BeaverTails, and Harbour 60 Toronto.
Are there opportunities to exercise at The Westin Harbour Castle, Toronto?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is The Westin Harbour Castle, Toronto located near the city centre?
Yes, it is 0.9 km away from the centre of Toronto.
Are any cleaning services offered at The Westin Harbour Castle, Toronto?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Harbour Castle, Toronto?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Harbour Castle, Toronto offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.