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1 Harbour Square, Toronto, Ontario M5J 1A6 Canada
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Traveller (1670)
Room & Suite (845)
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About

#59 of 369 hotels in Toronto
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Rest easy at The Westin Harbour Castle, Toronto. Our hotel in Toronto, Ontario, is located near Rogers Centre, Scotiabank Arena, the CN Tower, high-end shopping and delicious restaurants. After a busy day, unwind with our WestinWORKOUT™ Fitness Studio, or enjoy on-site dining at our Harbour Coffee Bar and Marketplace or The Chartroom Bar and Lounge.
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Property amenities
Valet parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Table tennis
Pets Allowed ( Dog / Pet Friendly )
Car hire
Paid private parking on-site
Paid wifi
Hot bath
Pool / beach towels
Swimming pool toys
Pool with view
Indoor pool
Heated pool
Shallow end in pool
Fitness / spa changing rooms
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Snack bar
Wine / champagne
Vending machine
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
First aid kit
Umbrella
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Interconnected rooms available
Room service
Safe
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand films
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Lake View
Hotel links
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Location

94Great for walkers
Grade: 94 out of 100
63Restaurantswithin 0.5 km
8Attractionswithin 0.5 km
Traveller Insights
This summary was created by AI, based on 47 recent English reviews.
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The Westin Harbour Castle is favorably located close to downtown Toronto and the harbour, earning points with many travelers for its convenience. The rooms, often described as spacious yet 'tired' and 'dated', offer great city views. While the hotel's cleanliness, amenities such as the gym, pool, and spa, and service quality receive mixed reviews, the value is frequently questioned as many guests find it overpriced. Some guests have also pointed out issues with housekeeping and room service.
Location
Convenient
Atmosphere
Outdated
Rooms
Dated
Value
Overpriced
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Comprehensive
Location
Convenient
The location of The Westin Harbour Castle is highly regarded by most travelers for its convenience and proximity to downtown Toronto, the harbour, and popular sites.
  • Viktor
    Viktor
    Sep 2023 109 contributions
    ...It also enjoys a fantastic location, just a walking distance from the CN Tower and Union Station...
  • Steve
    Steve
    Sep 2023 9 contributions
    ...The location is great for getting around Toronto and seeing the sights. The waterfront location was also a bonus for a late afternoon walk...
  • MinnieLake
    MinnieLake
    Aug 2023 844 contributions
    ...The location, staff, room and overall experience exceeded our expectations... The location is close to all the activity on the lakefront with chic restaurants, water taxies/ferry boats, and popular sites within walking distance...
  • Daniel
    Daniel
    Aug 2023 33 contributions
    This hotel is in a great location right next to the ferry that takes you to the Toronto Islands...
  • Travel4Fun56
    Travel4Fun56
    Jul 2023 2617 contributions
    ...The location is very convenient to downtown/harbour attractions...
  • Jessica S
    Jessica S
    May 2023 242 contributions
    ...The location was fantastic, staff always pleasant and helpful...
  • asherxyz
    asherxyz
    Apr 2023 63 contributions
    ...I found The Westin Harbour Castle to be located in the most convenient location, as it’s just a few minutes from Downtown Toronto, and directly located at the historic Toronto Harbour – perfect for catching the ferry over to the Toronto Islands (e.g...
  • Vegas2007
    Vegas2007
    Apr 2023 976 contributions
    ...First it's in such a convenient location and it's on the waterfront...
  • Matthew
    Matthew
    Jan 2023 2 contributions
    ...I will never stay at this location for business travel on a weekend ever again...
  • JET0405
    JET0405
    Dec 2022 36 contributions
    The Westin is in a great location on the harbour and within walking distance of CN Tower, and restaurants...
  • Noreen M
    Noreen M
    Dec 2022 1 contribution
    ...It is a higher price point, but the view and location make it worthwhile...
  • Kikikimmy
    Kikikimmy
    Nov 2022 78 contributions
    ...I think this was a great location very close to everything including the Scotia Centre...
  • Christina P
    Christina P
    Oct 2022 1 contribution
    Great location but falls flat on service...
  • Luanne C
    Luanne C
    Sep 2022 106 contributions
    ...Good hotel with great location on the water...
  • jamesmerfie
    jamesmerfie
    Sep 2022 2 contributions
    ...Unfortunately, parking options are few and far between at this location but trust me; park anywhere else and walk down. Avoid parking at this location whatever the cost...
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Atmosphere
Outdated
Guests appreciate the spacious, clean, and beautifully decorated rooms but criticize some outdated decor and continuous lounge music in common areas.
  • Debbie J
    Debbie J
    Sep 2023 7 contributions
    Stayed 1 night for a concert at Ontario Place...
  • MinnieLake
    MinnieLake
    Aug 2023 844 contributions
    ...The room was clean, well stocked/amenities and quiet...
  • Beeinch
    Beeinch
    Jul 2023 72 contributions
    ...Wonderful comfy bed and clean room...
  • Gabriel_Winter
    Gabriel_Winter
    Apr 2023 123 contributions
    ...Management should consider turning down the continuously pumped in lounge music throughout the common spaces or at least turning the volume down...
  • ateam8
    ateam8
    Apr 2023 10 contributions
    ...First impression not good, small, dirty patio door window and decor very dated... BUT the decor very dated, the orange love seat 4 colours of faded orange, rug beige & orange, curtains blue but in good shape … wallpaper blue okay Bathroom small but dated!...
  • asherxyz
    asherxyz
    Apr 2023 63 contributions
    ...My room was so, so spacious and beautifully decorated, featuring views of Lake Ontario...
  • 190adrians
    190adrians
    Feb 2023 68 contributions
    This hotel was built in the mid 1970s and it's showing its age, especially the rooms... The light and space is a big attraction...
  • Jodie M
    Jodie M
    Jan 2023 14 contributions
    ...Hotel and room was beautiful and clean... Only downside was I found the bedding to be a little flat, especially the pillows...
  • JET0405
    JET0405
    Dec 2022 36 contributions
    ...I asked reception if they could change all the bedding and replace the pillows which they did...
  • loogirl
    loogirl
    Oct 2022 3 contributions
    ...The Westin Family touches were really wonderful. Especially at the pool where there were cute tepees and mini lounge chairs for the kids...
  • christina175
    christina175
    Oct 2022 334 contributions
    ...Big comfy bed and good lighting plus a chaise longue...
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Rooms
Dated
Travelers frequently describe the rooms as 'tired' and 'dated', albeit with great views. Some appreciate the spaciousness, while others complain about small bathrooms and late readiness.
  • Debbie J
    Debbie J
    Sep 2023 7 contributions
    ...Staff are friendly and helpful, King bedroom in North tower had great view, clean and well maintained...
  • Daniel
    Daniel
    Aug 2023 33 contributions
    This hotel is in a great location right next to the ferry that takes you to the Toronto Islands... We stayed in a double balcony room that provided great views of Lake Ontario... Like many have said, the rooms are a little tired but I believe they are working on remodeling them...
  • Vegas2007
    Vegas2007
    Aug 2023 976 contributions
    ...The Westin Harbour Castle Hotel is one of our best hotels ans even though the outside may be showing its age somewhat, the rooms, lobby, bars are great... Rooms are big, beds are oh, so comfy...
  • NiaJo
    NiaJo
    Aug 2023 31 contributions
    ...The room was a little dated and I was sorry not to have been in one of the updated rooms...
  • MinnieLake
    MinnieLake
    Aug 2023 844 contributions
    We had a two night stay at this beautiful harbor front hotel... Our harbor view room was spectacular... The room was clean, well stocked/amenities and quiet...
  • Karen B
    Karen B
    Jul 2023 5 contributions
    We paid $733/night to stay in a two double bed balcony room which looked very tired and certainly did not justify that price... We had to phone each day upon returning to the room at 4pmish to request housekeeping service despite declining their ‘green offer’ which included fresh towels but no housekeeping during the stay (not that the towels had been replaced either way)...
  • Roger M
    Roger M
    Jul 2023 5 contributions
    Very disappointed with this Hotel.the room was OK, nothing special...
  • T. Wilson Woo
    T. Wilson Woo
    May 2023 2 contributions
    I have never been a fan of the Westin but this is the worst Westin I have ever stayed at... I have a king corner room which has a nice view but the interior is extremely tired... Ordering room service was cumbersome-app did not work and there are no menus in sight in the room...
  • Jessica S
    Jessica S
    May 2023 242 contributions
    ...We had a beautiful quiet room overlooking the harbour...
  • asherxyz
    asherxyz
    Apr 2023 63 contributions
    Stayed at a suite for two nights and absolutely loved the experience... My room was so, so spacious and beautifully decorated, featuring views of Lake Ontario...
  • Vegas2007
    Vegas2007
    Apr 2023 976 contributions
    ...Staff are awesome, rooms are clean, large and you get views of the lake or downtown...
  • 190adrians
    190adrians
    Feb 2023 68 contributions
    This hotel was built in the mid 1970s and it's showing its age, especially the rooms... The rooms are spacious and there is an ongoing renovation, which will bring this hotel up to a great standard... Request a renovated room if possible... The light and space is a big attraction...
  • GRemington99
    GRemington99
    Dec 2022 58 contributions
    ...My room was a corner room overlooking the lake... The washrooms are tiny, and even though the sink is outside the toilet/bathtub room, it’s just too small... The placement of the soap dispensers mounted to the wall in the bathroom made the small amount of room even more cramped... I ordered room service, and while the food was good, my beverage was not cold... Overall a really disappointing stay...
  • JET0405
    JET0405
    Dec 2022 36 contributions
    ...I asked reception if they could change all the bedding and replace the pillows which they did... Room was slightly tired but ok. Would stay again...
  • Noreen M
    Noreen M
    Dec 2022 1 contribution
    ...In Dec we had a corner room on the 17th floor, with a water view... The view is awesome and we enjoyed the view from both rooms... They are undergoing renovations so I am not sure what it will look like post reno... Perhaps that is from the sun coming in heating up the room...
  • David G
    David G
    Oct 2022 152 contributions
    ...Originally booked a room with lake view but room allocated was very tired looking and a little grubby. Asked to be moved which they kindly did but the next room was exactly the same... Apparently rooms are being updated so we asked to be moved to one of those and again they did but we lost the beautiful view of the lake doing so... For our dissatisfaction with the first two rooms and disappointment at losing the view we were given a voucher for a free breakfast...
  • loogirl
    loogirl
    Oct 2022 3 contributions
    ...Our initial room at the hotel was close to the loud elevator in the North tower... The room and view from the south tower was great... The sauna and steam room in the pool change room was great for a relaxing time...
  • carl williams
    carl williams
    Sep 2022 23 contributions
    ...Hotel rooms have everything you want but are very tired looking, bathroom could do with a complete refit. Found blood on the sheets in one of the beds in the room...
  • Luanne C
    Luanne C
    Sep 2022 106 contributions
    ...I stayed here in 2008 and the hotel has been nicely renovated. Great views from the upper floor room...
  • Kate Daniels
    Kate Daniels
    Apr 2022 4 contributions
    My sister and I stayed here for a Raptors playoff game... Large and clean room overlooking some awesome lake and city views...
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Value
Overpriced
Many travelers found the hotel to be overpriced and not worth the cost, with some mentioning hidden charges and lack of value for money.
  • Vegas2007
    Vegas2007
    Aug 2023 976 contributions
    ...Seems all Marriott owned properties have top notch staff...
  • Karen B
    Karen B
    Jul 2023 5 contributions
    We paid $733/night to stay in a two double bed balcony room which looked very tired and certainly did not justify that price... We had to phone each day upon returning to the room at 4pmish to request housekeeping service despite declining their ‘green offer’ which included fresh towels but no housekeeping during the stay (not that the towels had been replaced either way)... Parking was advertised as $35 with valet parking for $45 yet when we arrived we were told the only option was valet parking at a rate of $55...
  • Travel4Fun56
    Travel4Fun56
    Jul 2023 2617 contributions
    We stayed at the Westin Harbour Castle for 2 nights as part of a Fay vacation... My only real issue with this place is the price!... One night was $859.00 and the room is pretty mediocre for that price... Rooms are no different than the $200 a night rooms at other hotels, so unfortunately we will probably never return...
  • CaptDrLarry
    CaptDrLarry
    Jun 2023 436 contributions
    ...Valet parking was easy and quick (but really expensive at $55 per day)... I found the pillows too soft and prefer firmer pillow options...
  • gaetan v
    gaetan v
    May 2023 110 contributions
    ...They gave me the rate at 352$ because I was not in the room block conference rate... , Nobody told me that the second night was at 613$ event more the third night was chaged at 818$ that last night with the HST and other charge is 1000$ for the single regular room... This and an insult to my intelligence, Yes I have an expense account but this time Marriott is abusing...
  • T. Wilson Woo
    T. Wilson Woo
    May 2023 2 contributions
    I have never been a fan of the Westin but this is the worst Westin I have ever stayed at... There is not a minibar, just an empty fridge, which is ridiculous... All in all there is no way you can call this a 4-star hotel; calling in a 3-star is being kind...
  • Gabriel_Winter
    Gabriel_Winter
    Apr 2023 123 contributions
    Chaotic and delayed check in, pumped in overly loud lounge music, no quiet spaces except minimal and tiny non private business center, pricy room not ready until 70 minutes late after check in time... They gave us $50 off the price due to their delay - that amounted to about 3 percent of the total price of our three night stay... Less than we spent in the lounge restaurant waiting...
  • 190adrians
    190adrians
    Feb 2023 68 contributions
    This hotel was built in the mid 1970s and it's showing its age, especially the rooms...
  • Jodie M
    Jodie M
    Jan 2023 14 contributions
    ...Valet parking was a little pricey but well worth the convenience. Tim Hortons is right across the street...
  • Matthew
    Matthew
    Jan 2023 2 contributions
    I’m writing this review after calling security for the 3rd time in my 2 night stay... I will never stay at this location for business travel on a weekend ever again...
  • kelly g
    kelly g
    Dec 2022
    ...This is the duvet that is between the top blanket and the sheets... They did end up giving us 30% off of our room… however, sadly we won’t return to this hotel and I’m now going to give every hotel bedding pause for thought before jumping in...
  • Noreen M
    Noreen M
    Dec 2022 1 contribution
    ...It is a higher price point, but the view and location make it worthwhile...
  • GRemington99
    GRemington99
    Dec 2022 58 contributions
    ...Overall a really disappointing stay...
  • Kikikimmy
    Kikikimmy
    Nov 2022 78 contributions
    ...We paid about $420.00 all in which is crazy expensive but typical now for a Friday night in TO. I did not feel overcharged based on what rooms were going for that night….. Maybe we got a newer room because it felt clean and not old...
  • Nick M
    Nick M
    Nov 2022
    Worst hotel I’ve stayed at ever... Was told hotel was sold out and I would get a fan to help with the heat?...
  • christina175
    christina175
    Oct 2022 334 contributions
    ...There seemed a shortage of good mid priced restaurants nearby for dinner but we found a couple which were walkable towards st Lawrence market . The downside of the hotel was the noisy rowdy bar lobby area but that could be bypassed easily and there were tacky hot dog stalls outside the entrance...
  • David G
    David G
    Oct 2022 152 contributions
    ...Gift shop is very overpriced but they did have a cuddly moose dressed in a Canadian Mountie uniform which I really wish I’d bought now as I could not find it anywhere else...
  • ELKA923
    ELKA923
    Oct 2022 19 contributions
    ...The lake view was beautiful but definitely not worth the over 700 Canadian dollar, unless you like the charm of the late 90s...
  • loogirl
    loogirl
    Oct 2022 3 contributions
    ...We had the buffet breakfast included, which was just right for our family of 4...
  • jamesmerfie
    jamesmerfie
    Sep 2022 2 contributions
    ...Avoid parking at this location whatever the cost...
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Cleanliness
Meticulous
While most guests praised the cleanliness of the hotel and its amenities, some had issues with housekeeping service and maintenance.
  • Debbie J
    Debbie J
    Sep 2023 7 contributions
    ...Staff are friendly and helpful, King bedroom in North tower had great view, clean and well maintained...
  • Gerry C
    Gerry C
    Sep 2023 1 contribution
    ...Pool area was nice and clean Definitely returning...
  • MinnieLake
    MinnieLake
    Aug 2023 844 contributions
    ...The room was clean, well stocked/amenities and quiet... The well maintained exercise facility overlooks the harbor and indoor pool...
  • vrgerber
    vrgerber
    Aug 2023 14 contributions
    ...Although city view room, we did see some of the harbor and the room was clean, nice...
  • Karen B
    Karen B
    Jul 2023 5 contributions
    ...We had to phone each day upon returning to the room at 4pmish to request housekeeping service despite declining their ‘green offer’ which included fresh towels but no housekeeping during the stay (not that the towels had been replaced either way). The second night they cleaned the bathroom but didn’t make our beds or replenish our tea and coffee...
  • Travel4Fun56
    Travel4Fun56
    Jul 2023 2617 contributions
    ...The hotel is beautiful and well maintained, we stayed in the 31st floor and the view was amazing!...
  • Beeinch
    Beeinch
    Jul 2023 72 contributions
    ...Wonderful comfy bed and clean room...
  • CaptDrLarry
    CaptDrLarry
    Jun 2023 436 contributions
    ...Nevertheless, I slept OK Housekeeping staff were very pleasant as well and did their jobs beautifully...
  • Justaguy
    Justaguy
    May 2023 7 contributions
    ...The suites were spacious and all areas of the hotel were clean...
  • Linda H
    Linda H
    May 2023 2431 contributions
    ...The hotel was spotless, staff were friendly...
  • Gabriel_Winter
    Gabriel_Winter
    Apr 2023 123 contributions
    ...Housekeeping apparently unable to keep up with a full hotel... But spa well kept with excellent sauna and steam room and fully adequate exercise gym and pool...
  • Vegas2007
    Vegas2007
    Apr 2023 976 contributions
    ...Staff are awesome, rooms are clean, large and you get views of the lake or downtown...
  • Jodie M
    Jodie M
    Jan 2023 14 contributions
    ...Hotel and room was beautiful and clean...
  • JET0405
    JET0405
    Dec 2022 36 contributions
    ...I asked reception if they could change all the bedding and replace the pillows which they did...
  • kelly g
    kelly g
    Dec 2022
    ...The main entrance and lobby are well kept, clean and the staff were friendly, especially the next day at brunch in the attached restaurant...
  • Kikikimmy
    Kikikimmy
    Nov 2022 78 contributions
    I found this hotel to be clean and comfortable... I did not feel overcharged based on what rooms were going for that night….. Maybe we got a newer room because it felt clean and not old...
  • christina175
    christina175
    Oct 2022 334 contributions
    ...The bathroom was good having a bath which we like… one snag was I didn’t like the big dispensers for the toiletries as I couldn’t get anything out of them!...
  • Luanne C
    Luanne C
    Sep 2022 106 contributions
    ...I stayed here in 2008 and the hotel has been nicely renovated...
  • Kate Daniels
    Kate Daniels
    Apr 2022 4 contributions
    ...Large and clean room overlooking some awesome lake and city views...
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Service
Inconsistent
Service feedback varies; some guests praised the staff's friendliness and professionalism, while others reported neglect, rudeness, and inconsistencies.
  • Viktor
    Viktor
    Sep 2023 109 contributions
    ...We also indulged in room service, and the food was simply delightful and fair-priced... As is usually the case with Marriott hotels, the staff was exceptionally friendly and accommodating...
  • Debbie J
    Debbie J
    Sep 2023 7 contributions
    ...Staff are friendly and helpful, King bedroom in North tower had great view, clean and well maintained. Short walk to Rogers Centre and Union station... TTC is a few minutes walk which was great for getting to Ontario Place and Billy Bishop Airport... The complimentary breakfast buffet was amazing, lots of choice and the staff were great... Enjoyed my short stay, would definitely book this hotel again!...
  • Steve
    Steve
    Sep 2023 9 contributions
    On arrival after a long flight, we received such a warm welcome from David on reception. This set the standard for our three nights stay... All staff we encountered were cheerful, professional and happy to help... Thank you to David and the Westin for making us welcome and showing us Canadian hospitality...
  • NiaJo
    NiaJo
    Aug 2023 31 contributions
    ...However, the warm welcome we received from Raj at the check in desk made a very positive impression. He is customer service personified and a credit to the hotel... We have noticed that in our experience of this hotel chain, although they are very large/corporate, they excel at good, personal customer service... Thank you Raj for making us so welcome... Buffet breakfast is very good and gluten free very well provided for... Service at breakfast is consistently excellent too...
  • Vegas2007
    Vegas2007
    Aug 2023 976 contributions
    It's always a great stay at The Westin here in Toronto... I will definitely stay here again when attending an event nearby... The elevators in the North Tower are being overhauled so only 3 are working for now... I physically checked in and the staff were great... Seems all Marriott owned properties have top notch staff...
  • Karen B
    Karen B
    Jul 2023 5 contributions
    ...We had to phone each day upon returning to the room at 4pmish to request housekeeping service despite declining their ‘green offer’ which included fresh towels but no housekeeping during the stay (not that the towels had been replaced either way). The second night they cleaned the bathroom but didn’t make our beds or replenish our tea and coffee... Parking was advertised as $35 with valet parking for $45 yet when we arrived we were told the only option was valet parking at a rate of $55...
  • CaptDrLarry
    CaptDrLarry
    Jun 2023 436 contributions
    ...The bellman at the door was delightful in greeting us. Valet parking was easy and quick (but really expensive at $55 per day)... The person checking us in, David, was from Uganda and we loved talking to him... Nevertheless, I slept OK Housekeeping staff were very pleasant as well and did their jobs beautifully...
  • T. Wilson Woo
    T. Wilson Woo
    May 2023 2 contributions
    I have never been a fan of the Westin but this is the worst Westin I have ever stayed at... Ordering room service was cumbersome-app did not work and there are no menus in sight in the room...
  • Justaguy
    Justaguy
    May 2023 7 contributions
    ...We booked three suites for a week and everything met and exceeded our expectations... Staff in all areas of the hotel were extremely well trained, competent and pleasant...
  • gaetan v
    gaetan v
    May 2023 110 contributions
    ...They offer me to make my reservation outside the conference room block... They gave me the rate at 352$ because I was not in the room block conference rate...
  • Gabriel_Winter
    Gabriel_Winter
    Apr 2023 123 contributions
    ...Misleading promises about when room would be ready. Housekeeping apparently unable to keep up with a full hotel... They were "in a meeting" at 3pm check in time amd thus unavailable to even state when room might be ready... But spa well kept with excellent sauna and steam room and fully adequate exercise gym and pool... We rented a room with a view and while nice to have the view one result was a delayed check in as they obviously are having staffing problems... They gave us $50 off the price due to their delay - that amounted to about 3 percent of the total price of our three night stay... Less than we spent in the lounge restaurant waiting...
  • ateam8
    ateam8
    Apr 2023 10 contributions
    My husband and arrived at Bonvoy members check in, it was busy so we had to wait … the receptionist apologized and wondered why his colleagues didn’t offer to assist us . He got us the room category we requested and off we went to the room... I returned to check in desk and asked for an alternate room, he was lovely & accommodating... He gave me the choice of two, I went to see the first room and the view was fantastic on the 25th floor, bigger bed very comfortable!!... The valets outside helping with cars x& Taxis were wonderful !!!...
  • Vegas2007
    Vegas2007
    Apr 2023 976 contributions
    The Westin Harbour Castle you cannot go wrong staying here... Walk out and you are walking distance to Harbourfront Centre, Front Street, Union Station... Rogers Centre is about a 6 min walk... Staff are awesome, rooms are clean, large and you get views of the lake or downtown...
  • GRemington99
    GRemington99
    Dec 2022 58 contributions
    ...I ordered room service, and while the food was good, my beverage was not cold... The TV was modern and had built-in streaming apps like Netflix... The problem was that the internet bandwidth was so low, Netflix was streaming in very pixelated, very low resolution... The staff however are excellent, friendly, and helpful...
  • JET0405
    JET0405
    Dec 2022 36 contributions
    ...I asked reception if they could change all the bedding and replace the pillows which they did. The towels had a musty smell to them as well, they were clean so maybe it is the laundry service they use which doesn't give the bedding and towels a fresh clean scent... Room was slightly tired but ok. Would stay again...
  • kelly g
    kelly g
    Dec 2022
    ...The main entrance and lobby are well kept, clean and the staff were friendly, especially the next day at brunch in the attached restaurant... They did end up giving us 30% off of our room… however, sadly we won’t return to this hotel and I’m now going to give every hotel bedding pause for thought before jumping in...
  • Christina P
    Christina P
    Oct 2022 1 contribution
    Great location but falls flat on service. Someone walked into our room without declaring themselves while we were in our room (was it another guest, a service worker, house keeping)... When I called the front desk to find out when it might be open the person I spoke with was very rude and seemed quite upset that I was asking and has NO information...
  • Jayan Kandathil
    Jayan Kandathil
    Oct 2022 21 contributions
    ...They stop taking room service dinner orders at 10:45 pm (room pamphlet said 11:00 pm)...
  • Loni Y
    Loni Y
    Oct 2022 17 contributions
    We had numerous issues at check in for a conference my partner and I are attending here but after escalating this to Management, Goran was able to make things right for us. If you have any issues while staying here, make sure to reach out to management as the will do whatever they can to make their guests happy... Thanks Goran for the amazing service that we have come to expect from the Westin chain...
  • David G
    David G
    Oct 2022 152 contributions
    ...Asked to be moved which they kindly did but the next room was exactly the same... For our dissatisfaction with the first two rooms and disappointment at losing the view we were given a voucher for a free breakfast... Staff were very friendly and on the whole I did enjoy my stay... Near the hotel are two hot dog stalls which are open 24 hours…yes 24 hours...
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Amenities
Comprehensive
Most guests appreciate the hotel's convenient location, cleanliness, and amenities like the gym, pool, and spa. However, some report issues with room service and housekeeping.
  • Viktor
    Viktor
    Sep 2023 109 contributions
    The Westin Harbour Castle is huge and offers many amenities, including a swimming pool and great restaurants. It also enjoys a fantastic location, just a walking distance from the CN Tower and Union Station... The cafe offers an enticing selection of delectable dishes at reasonable prices... We also indulged in room service, and the food was simply delightful and fair-priced... Our room had a nice view of the lake, which looked especially nice right before sunset...
  • Debbie J
    Debbie J
    Sep 2023 7 contributions
    Stayed 1 night for a concert at Ontario Place. Staff are friendly and helpful, King bedroom in North tower had great view, clean and well maintained... Short walk to Rogers Centre and Union station... TTC is a few minutes walk which was great for getting to Ontario Place and Billy Bishop Airport... There's a restaurant, bar, coffee shop and souvenir store that sells snacks... The complimentary breakfast buffet was amazing, lots of choice and the staff were great... Enjoyed my short stay, would definitely book this hotel again!...
  • MinnieLake
    MinnieLake
    Aug 2023 844 contributions
    We had a two night stay at this beautiful harbor front hotel. The location, staff, room and overall experience exceeded our expectations... Our harbor view room was spectacular... The room was clean, well stocked/amenities and quiet... The location is close to all the activity on the lakefront with chic restaurants, water taxies/ferry boats, and popular sites within walking distance... The well maintained exercise facility overlooks the harbor and indoor pool... Kudos and many thanks to the Westin management for a memorable trip to Toronto!...
  • Daniel
    Daniel
    Aug 2023 33 contributions
    ...This hotel is in a great location right next to the ferry that takes you to the Toronto Islands. It is also within walking distance to many of the attractions in the city... We stayed in a double balcony room that provided great views of Lake Ontario...
  • Vegas2007
    Vegas2007
    Aug 2023 976 contributions
    It's always a great stay at The Westin here in Toronto. I live here and was attending an event just 10 min away on a Monday night... The Westin Harbour Castle Hotel is one of our best hotels ans even though the outside may be showing its age somewhat, the rooms, lobby, bars are great... Nothing like going to bed looking at a great view and waking up to one... I will definitely stay here again when attending an event nearby... Rooms are big, beds are oh, so comfy...
  • Karen B
    Karen B
    Jul 2023 5 contributions
    ...We had to phone each day upon returning to the room at 4pmish to request housekeeping service despite declining their ‘green offer’ which included fresh towels but no housekeeping during the stay (not that the towels had been replaced either way). The second night they cleaned the bathroom but didn’t make our beds or replenish our tea and coffee... Parking was advertised as $35 with valet parking for $45 yet when we arrived we were told the only option was valet parking at a rate of $55...
  • CaptDrLarry
    CaptDrLarry
    Jun 2023 436 contributions
    ...The bellman at the door was delightful in greeting us. Valet parking was easy and quick (but really expensive at $55 per day)... Up high on the 31st floor with a view of Lake Ontario and the Islands, with big windows that let in lots of light... Nevertheless, I slept OK Housekeeping staff were very pleasant as well and did their jobs beautifully... You can walk so many places from here it is a great place to be located...
  • T. Wilson Woo
    T. Wilson Woo
    May 2023 2 contributions
    ...Ordering room service was cumbersome-app did not work and there are no menus in sight in the room...
  • Linda H
    Linda H
    May 2023 2431 contributions
    ...We had a high room with great views. The hotel was spotless, staff were friendly... Struggled to find a convenience store for basics like drinks and food to take away or a restaurant nearby for a snack...
  • Gabriel_Winter
    Gabriel_Winter
    Apr 2023 123 contributions
    ...Misleading promises about when room would be ready... But spa well kept with excellent sauna and steam room and fully adequate exercise gym and pool... I needed to change and shower for business meeting and was urged to go to the gym since the room wasn't ready... Management should consider turning down the continuously pumped in lounge music throughout the common spaces or at least turning the volume down... Less than we spent in the lounge restaurant waiting...
  • Vegas2007
    Vegas2007
    Apr 2023 976 contributions
    The Westin Harbour Castle you cannot go wrong staying here. First it's in such a convenient location and it's on the waterfront... Walk out and you are walking distance to Harbourfront Centre, Front Street, Union Station... If you're attending a game at Scotiabank Arena it's literally a 3 minute walk... I call this the Grand Daddy of all our hotels in Toronto... It's been around for decades and still is a top notch hotel... Staff are awesome, rooms are clean, large and you get views of the lake or downtown... I stayed here as I was attending an event down at the Rebel Entertainment Complex so it was easy to get to... Also Alexandro's World Famous Gyros is right door and the food is fantastic...
  • Venture68248
    Venture68248
    Apr 2023 21 contributions
    Excellent hotel for a business conference. The convention center and classrooms were conveniently located within the hotel and accessible without having to go outside in the rain and cold... CNN Tower and other museums were within walking distance... The Don Alfonso lounge is an amazing place to get a drink and unwind with friends, no reservation needed...
  • asherxyz
    asherxyz
    Apr 2023 63 contributions
    Stayed at a suite for two nights and absolutely loved the experience. This hotel is one of the most well-known in Toronto for a reason... I found The Westin Harbour Castle to be located in the most convenient location, as it’s just a few minutes from Downtown Toronto, and directly located at the historic Toronto Harbour – perfect for catching the ferry over to the Toronto Islands (e.g... My room was so, so spacious and beautifully decorated, featuring views of Lake Ontario... Also loved the huge pool and jacuzzi area, as well as the comprehensive fitness centre, wellness studio, tennis courts, squash courts and other facilities... Staff here also treated me very well... Thanks for a great stay to the team over at The Westin Harbour Castle!...
  • JET0405
    JET0405
    Dec 2022 36 contributions
    The Westin is in a great location on the harbour and within walking distance of CN Tower, and restaurants... I asked reception if they could change all the bedding and replace the pillows which they did...
  • GRemington99
    GRemington99
    Dec 2022 58 contributions
    ...My room was a corner room overlooking the lake... I ordered room service, and while the food was good, my beverage was not cold... The TV was modern and had built-in streaming apps like Netflix... The staff however are excellent, friendly, and helpful...
  • Noreen M
    Noreen M
    Dec 2022 1 contribution
    ...The view is awesome and we enjoyed the view from both rooms... The food we had for dinner was good and the breakfast buffet was also good... It is a higher price point, but the view and location make it worthwhile... It’s close to the ScotiaBank Arena and the theater district, walking distance to the aquarium and Hockey Hall of Fame and Union Station...
  • Jayan Kandathil
    Jayan Kandathil
    Oct 2022 21 contributions
    ...They stop taking room service dinner orders at 10:45 pm (room pamphlet said 11:00 pm)...
  • christina175
    christina175
    Oct 2022 334 contributions
    ...We had a lovely big light room with a harbour view which was brilliant! The bathroom was good having a bath which we like… one snag was I didn’t like the big dispensers for the toiletries as I couldn’t get anything out of them!... Big comfy bed and good lighting plus a chaise longue... A bonus was we were given a complimentary breakfast on one day which was good... It was walkable to Union station which was what we needed ... Also convenient for CN tower and harbour cruise which were both excellent things to do !...
  • jamesmerfie
    jamesmerfie
    Sep 2022 2 contributions
    ...You can tell when a hotel offers valet parking to make your stay more enjoyable and when it's just a disgusting money grab...
  • carl williams
    carl williams
    Sep 2022 23 contributions
    ...Stayed here three nights with work, Conference facilities are great. Hotel rooms have everything you want but are very tired looking, bathroom could do with a complete refit...
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Carr J wrote a review Nov 2023
2 contributions
The Westin always makes me feel at home. From the front desk help with Jennifer J and room service, even the Fantastic Buffet at Breakfast and the custom omelets..Wow.. I can't wait to come again. In the case of the parking scene...Only made great by the likes of Dennis and Sammy..Oh and the rollaway cots...Probably the best I have ever slept on..The views are spectacular.
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Date of stay: November 2023
Value
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Team Marriott, Guest Services / Front Office at The Westin Harbour Castle, Toronto
Responded 1 week ago
Dear carrj2021, Thank you for sharing your high rating of The Westin Harbour Castle, Toronto. We are thrilled to learn you enjoyed your time with us and that you loved the vivid views of our city. It was also a pleasure reading our intuitive associates, especially Jennifer, Dennis, and Sammy, helped elevate and optimize your stay. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. Thank you again for your loyalty to our brand, and we love knowing you plan to return; we look forward to it. Be Well, Mirza Zafar Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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AntG wrote a review Nov 2023
Kihei, Hawaii1 contribution
Hotel was beautiful. However the doorman in the morning wanted to charge me $10 to wait for my family to come down. I was a doorman myself and would never charge someone to wait for their family. Mind you I was the only person at valet. Disappointing.
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Date of stay: November 2023Trip type: Travelled with family
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Al R wrote a review Nov 2023
1 contribution
The Westin Harbour Castle, Toronto Al Robinson 1/5 We were excited to be staying at the Harbour Castle but when we arrived in our Jeep, we were told it was an oversized vehicle and we would have to find public parking somewhere else. This was 3:20 in the afternoon. The manager told us that the hotel has 900 rooms and only 200 parking spots. He further told us that reservations are for rooms and do not guarantee parking. Would have been nice to know in advance. They would not do anything to assist us but offered to pay for public parking once we found it. This was terrible service and we were made to feel very unwanted. Being a Bonvoy Elite member... truly didn't matter so, i called the ROYAL YORK booked in there and left the poor service of the Harbour Castle. No problem parking our apparently oversized Jeep there.... make sure you know that parking is not guaranteed when you book your stay at the Harbour Castle ... btw for the Hockey Hall of Fame induction ceremonies, Royal York is a better option as you can travel totally underground to the hall.
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Date of stay: November 2023
Location
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Trip type: Travelled as a couple
Room Tip: Parking is not Guaranteed when you make a reservation
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Team Marriott, Guest Services / Front Office at The Westin Harbour Castle, Toronto
Responded 3 weeks ago
Dear R5837CValr, Thank you for being a valued Marriott Bonvoy member and for taking the time to leave a review. We truly apologize for not meeting your expectations and for the parking concerns you had. We were also disappointed to read about the unsatisfactory service you received from us. Please be assured we will follow up on your comments appropriately, and we will take the necessary measures to ensure we focus on providing seamless hospitality and stay to our guests. We are grateful for your patience and feedback, and we hope you will give us another chance to make a favorable impression. Be Well, Mirza Zafar Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Stewarts Vacation wrote a review Nov 2023
996 contributions
+1
We had a fabulous room on the 9th floor with a view overlooking the Toronto Islands. The room and bathroom were spacious, very comfortable and spotless. The body wash, shampoo and conditioner were in refillable containers in the shower. Body lotion and mouth wash were also provided, as well as complimentary bottled water. The Sleep Well lavender balm was a nice touch! Great to have coffee and tea making facilities. The buffet breakfast offered a range of food choices. Our only problem was with the elevators (hence not a 5 star rating). It was an absolute fiasco trying to get down to meet in the lobby at 7.45a.m. After waiting 15 mins, our only option was to go up to the 30-something floor, and then back down in a crowded elevator via every floor, saying "sorry full". Most unpleasant.
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Date of stay: September 2023
Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Team Marriott, Guest Services / Front Office at The Westin Harbour Castle, Toronto
Responded 3 weeks ago
Dear StewartsVacation, Thank you for choosing The Westin Harbour Castle, Toronto and for your generous rating. We hope you enjoyed your overall time with us and we are glad you liked our intuitively designed and spacious guestrooms all of which feature our signature Westin Heavenly Bed®. It was also a pleasure reading the amenities we provide exceeded your expectations and enhanced your stay. Having said that, we appreciate all of your feedback, the positive as well as the things that would have advanced your experience. Thank you again for your thoughtful comments, and we look forward to welcoming you back soon. Be Well, Mirza Zafar Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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cutecdnchick wrote a review Oct 2023
Los Angeles, California219 contributions
Stayed a week for work, but couldn't work In the room, wasted so much time trying to connect. And it wasn't just me, the other traveling with me In an another room on a different floor also couldn't connect. I shouldn't have to go to the lobby to work. And even the lobby was spotty. They give a number for support, but they can't do anything. Left multiple messages w/management and no one bothered to call back which just made me more upset. Every room service order was delivered wrong and often sat on hold for 10-15 minutes to even put an order In. I will be traveling more to Toronto for work but would not stay here again....it used to be my go-to spot, location and views are great. But In 2023, WIFI should be a no brainer - get a new system Westin - shameful.
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Date of stay: October 2023
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Trip type: Travelled on business
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Response from Team Marriott, Guest Services / Front Office at The Westin Harbour Castle, Toronto
Responded Oct 30, 2023
Dear cutecdnchick, We appreciate you taking the time to review our hotel. Providing a balanced and fulfilling stay is an integral part of crafting an enriching experience. We hope you will accept our apologies for the problems with the internet service and that our associates were unable to resolve this while you were here. We are also disappointed to learn and regret being unable to reach out to you. Your patience is truly valued, and we assure you we will share your comments appropriately. Be Well, Mirza Zafar Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jonathan c wrote a review Oct 2023
New York City, New York29 contributions
My review is that it is an awesome hotel this is because the hotel has two towers one is the north and the other is the south and stayed in the north tower in room 1931 and it was a corner view and has good views including city and lake views. The service was good.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: To get the best views i recommend staying in the higher floors
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grumpy1903 wrote a review Oct 2023
Aberdeen, United Kingdom159 contributions
Great location at the waterfront with good walks along waterfront and bars,restaurants.It has a corporate feel to it but nevertheless staff are genuinely friendly and make the hotel a pleasant place to stay.Breakfastwas good and although bar area is typical hotel lobby bar it was a nice comfy place for a drink with very good staff.
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Date of stay: August 2023
Value
Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Team Marriott, Owner at The Westin Harbour Castle, Toronto
Responded Oct 9, 2023
Dear grumpy1903, Thank you for the excellent rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed our dynamic location, attentive service, and delicious breakfast. It was our pleasure serving you at The Westin Harbour Castle, Toronto, and we look forward to seeing you again soon. Be Well, Harmeet Chugh Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Raymond P wrote a review Oct 2023
Kemptville, Canada58 contributions
Attentive and informative checkin and checkout. Immaculate common areas, spacious room with a view on the 33rd floor, spotless bathroom, comfortable bed. Great location within walking distance of Eaton Centre, Rogers Centre, CN Tower, Hockey Hall of Fame, Union Station, Spadina.. Very relaxing to come back to, after walking around downtown.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Parking is valet service only; fridge in the room.
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Dmitry S wrote a review Sep 2023
Riga, Latvia1 contribution
At this hotel you can get a room with a view of the tennis court fence and the constant sound from an electrical transformer... I was on a business trip. I was given a room on the fifth floor overlooking the fence of the shady court and the incessant electric buzzing. It was not air conditioning or refrigerator, and the noise was really loud, so I reported the problem to the front desk. That same day upon returning to the room, I found a note from the staff that the noise was coming from the street from an electrical transformer… So, what?! Who’s feeling better? Guys, you mustn’t offer such rooms to the quests at all! So, unforgettable 5 nights in transformer for 1000 CAD per night!
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Date of stay: September 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Team Marriott, Owner at The Westin Harbour Castle, Toronto
Responded Sep 26, 2023
Dear dmitrysH6830NJ, Thank you for your evaluation. We understand the importance of providing our guests with a peaceful and comfortable environment, and we regret falling short in this regard. Please accept our apologies for the inconvenience caused to you due to the noise from outside the hotel and how much it affected your stay. We want each guest to have the elevated and revitalizing experience they deserve, so we invite you to come back so that we can make it up to you. Be Well, Harmeet Chugh Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Katrina S wrote a review Sep 2023
1 contribution
FEMALE TRAVELERS AVOID!!!! I checked in on Wednesday, Sept 20, 2023 (it took 25 mins to get checked in, but it was busy). I took my key and went up to my room. I unlocked the door and WALKED IN ON OTHER WOMEN already occupying that room. The hotel had issued me a key to a room already occupied. I was able to walk right in. It was SO SCARY to think how easily that happened. The clerk insisted that 'my system shows the room is available' - well that doesn't make anyone feel better!! They then gave me another room - a downgrade - to a lower floor and in the elevator lobby. Then, 30 mins later, my co-worker comes to register for the last of the 5 rooms in our block, and is given a key to a room ALREADY OCCUPIED by our other team member. So, TWICE, this hotel issued keys for a woman's room to someone else. They offered me a free breakfast coupon and then followed with a call to offer a refund on my room. That is great for my company (work travel) but doesn't really make me feel better. No idea if the women I walked in on were compensated. Finally, the room had ZERO outlets. I looked everywhere for someplace to charge my phone at night and only found one in the bathroom and one in the coffee nook. Good luck if you have a laptop you'd like to work on.
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Date of stay: September 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Team Marriott, Owner at The Westin Harbour Castle, Toronto
Responded Sep 24, 2023
Dear katrinasV1530JI, Thank you for taking the time to share your review. Please accept our sincere apologies for the inconvenience you experienced while staying with us. We make every effort to provide exceptional hospitality in all aspects; therefore, we genuinely regret that this was not your experience. We will share your message appropriately, and one of our managers will reach out to you shortly. Thank you again for your patience in the meantime. Be Well, Harmeet Chugh Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$195 - US$293 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
westin harbour castle hotel toronto, westin hotel toronto, westin toronto, the westin harbour castle, westin harbor castle hotel toronto, toronto westin, westin harbour castle toronto
LOCATION
CanadaOntarioTorontoDowntown / Downtown West / Waterfront Communities-The Island / Harbourfront / Old Toronto
NUMBER OF ROOMS
977
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The Westin Harbour Castle, Toronto - UPDATED 2023 Prices, Reviews & Photos (Ontario) - Hotel - Tripadvisor

Frequently Asked Questions about The Westin Harbour Castle, Toronto
Which popular attractions are close to The Westin Harbour Castle, Toronto?
Nearby attractions include Lake Ontario (0.4 km), Scotiabank Arena (0.4 km), and Immersive Van Gogh Exhibit (0.2 km).
What are some of the property amenities at The Westin Harbour Castle, Toronto?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Westin Harbour Castle, Toronto?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Harbour Castle, Toronto?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Harbour Castle, Toronto?
Yes, paid private parking on-site, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to The Westin Harbour Castle, Toronto?
Conveniently located restaurants include Miku, BeaverTails, and Harbour 60 Toronto.
Are there opportunities to exercise at The Westin Harbour Castle, Toronto?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is The Westin Harbour Castle, Toronto located near the city centre?
Yes, it is 0.9 km away from the centre of Toronto.
Are any cleaning services offered at The Westin Harbour Castle, Toronto?
Yes, dry cleaning and laundry service are offered to guests.
Does The Westin Harbour Castle, Toronto offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to The Westin Harbour Castle, Toronto?
Many travellers enjoy visiting The Elgin & Winter Garden Theatre Centre (1.4 km), Spadina Museum (5.0 km), and Casa Loma (4.9 km).