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The Westin Harbour Castle

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#40 of 131 Hotels in Toronto
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3,555 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Harbour Castle
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Showing 3,291: English reviews
London, Ontario
Level Contributor
62 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 3 June 2014

Although a long line up at arrival (wedding guests), the line disappeared pretty fast, no complaints there. Excellent staff at the reception. Great room, nice sized corner suite. The windows will apparently get washed (from the outside) sometime soon, or so I have been told by management. Staff is excellent, and everything is nearby. Let me recommend the Marché restaurant... More 

Helpful?
Thank Rob-ShowersAndMore
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Dear Rob-ShowersAndMore Thank you for staying with us during your recent visit to Toronto. I am pleased to read that you truly enjoyed your stay and that you interacted well with our associates: this is exactly how it should feel at Westin hotels! Thank you again kindly for taking the time to share your restaurant recommendation with fellow travelers. I... More 

Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 3 June 2014

Difficult yo get staff attention and some down right rude responses Lost some laundry and weren't really interested The bed was good but room tired Non working fridge Nice enough views from 24 storey harbour views

Helpful?
Thank Jeneeeh
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Dear Jeneeeh I would like to start by thanking you for staying with us recently. I am glad to hear that you slept well in your Westin Heavenly Bed and that you enjoyed the lake views from your room. However, I am very sorry to read that your most recent stay did not live up to your expectations, and that... More 

Chicago, Illinois
Level Contributor
164 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 3 June 2014

The Westin is definitely the top SPG property in the downtown Toronto area, in terms of room quality/size and customer service. Only issue is its a good mile away from all the action that is in the north of the financial district. I went back and forth between this property and the Sheraton over the course of 3 months and... More 

Helpful?
Thank Michael K
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Dear Michael K Thank you for choosing to stay with us during your recent visit to Toronto, and for being a loyal SPG guest of our hotel. I appreciate you taking the time to share some thoughts on your stay, and I look forward to welcoming you back soon. Should you need anything prior to your next visit, please don’t... More 

Sudbury, Canada
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 2 June 2014

I was recently at the Westin for a Bachelorette party weekend away! The Westin is simply gorgeous inside and out! Its the perfect location downtown Toronto! Harbour views were amazing! I just wish we had more time to explore the area and the restaurants. I did have a drink at the bar in the hotel entrance and it was yummy.... More 

Helpful?
Thank MandyRoo2
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Dear MandyRoo2 WOW, this is a truly wonderful review – thank you for sharing it! I understand you thoroughly enjoyed your stay during your Bachelorette weekend and I am pleased that our teams made you feel well cared for – this is exactly how it should feel at Westin. I will look forward to your next visit. Should you need... More 

Toronto, Canada
Level Contributor
9 reviews
4 hotel reviews
Reviewed 2 June 2014 via mobile

I stayed at the Westin Harbour Castle as a last minute decision on a Saturday night. Most of the hotels in downtown Toronto were "sold out" according to front desk staff, even though bookings were possible online. As busy as the night was, the Westin staff provided me with accommodations and upgraded me to a high floor and lake view... More 

Helpful?
Thank elmarin_g
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Dear elmarin_g This is so great to read that you trusted us to spend your Saturday evening and I am delighted to read that you are not regretting it. It is great that you were provided with a late check-out as part of the Westin Weekend Program and I am pleased to read that you connected well with our teams.... More 

Chuckey, Tennessee
Level Contributor
40 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 June 2014

We stayed over after a conference and found the location to be great for walking nearly anywhere in the city. The weather was great while we were there and we logged lots of miles on our feet, but we had no problems with most walks and felt safe even late at night. The hotel is a very busy conference center,... More 

Helpful?
Thank Cynthia P
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Dear Cynthia P Thank you for choosing to stay with us, and for sharing your wonderful review with fellow travelers! I am glad to hear you thoroughly enjoyed your stay and I am pleased that our teams made you feel well cared for – this is exactly how it should feel at Westin. I will look forward to your next... More 

London, Canada
2 reviews
Reviewed 2 June 2014

I just stayed at the Westin Harbour Castle on May 31st. Being the last placed I stayed at with my late husband and having a lovely experience there, I thought to book with them again. After reading all these reviews, I had the expectation to expect a long line up. There were about 5 people staffed behind the counters and... More 

Helpful?
Thank Emilie P
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Dear Emilie P WOW, this is a truly wonderful review – thank you for sharing it! At Westin hotels, our mission is to ensure that our guests leave us feeling better than when they arrived, and I am really pleased to read that we exceeded your expectations. I will look forward to your next visit. Should you need anything in... More 

Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 1 June 2014 via mobile

I stayed for 5 nights for a conference. The good: nice room, housekeeping. Great location. The bad: everything else. 30 minute wait for check in, poor (sometimes rude) service in restaurant (Mizzen) and in lounge. Uninformed staff. Cafe closed for renos. No feedback forms, either online or in paper. Emailed feedback and response was next time you come here we'll... More 

Helpful?
2 Thank Calgaryskichick
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. At Westin, we work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance... More 

Canada
Level Contributor
67 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 1 June 2014

You are close to the Air Canada Center and not far from Rogers Stadium. Lots of construction outside. An older hotel that is undergoing revisions. Front lobby is small but the staff are very friendly. Rooms are nice I had a view of the harbour. And if you want fast try to fly into Billy Bishop Airport just a few... More 

Helpful?
Thank aircanada777
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Dear aircanada777 Thank you for staying with us during your recent conference. I am pleased to read that you truly enjoyed your stay and trust you will enjoy the result after completion of the waterfront revitalization. This is great to read that you slept well in your Westin Heavenly Bed and enjoyed the lake views from your room. Thank you... More 

Huntington Beach, California
Level Contributor
177 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 31 May 2014

I was probably at the same conference as the reviewer below and had a more positive experience. You have to consider that this is a VERY large business/convention hotel in a dense downtown area so you can't compare it to a vacation resort. I thought the location was excellent -- Down at the waterfront but walking distance to a lot... More 

Helpful?
Thank LSCats
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Dear LSCats What a great review: thank you kindly for taking the time to share it with fellow travelers. I am pleased to read that your stay with us was enjoyable and that you found the time to explore some of the nearby restaurants while attending your conference. It will be our absolute pleasure to welcome you back next time... More 

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Staying in Downtown West

Neighbourhood Profile
Downtown West
Downtown West is home to Toronto's gorgeous Inner Harbor, and is a must-visit for lovers of art and the outdoors. The area's rich cultural heritage is celebrated by a number of monuments and museums, giving the neighborhood a mature feel. As a premier destination for modern art, people here stroll through the cool contemporary pieces at the Power Plant, enjoy the outdoor installations along Queen's Quay and Canoe Landing, and picnic among the zany designs of the Toronto Music Garden. The waterfront itself is often suffused with bikers and joggers, and the harbor is always packed with classic ships with masts raised. The vintage boats and ferries to the Toronto Islands make for a charming contrast against Downtown West's backdrop of skyscrapers, condos, and food trucks serving up hot, fresh fare to locals on the go. The area has a peaceful energy, and is popular with tourists and Torontonians alike.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to The Westin Harbour Castle, Toronto. Our downtown Toronto hotel is located on the vibrant waterfront of Lake Ontario, where you can enjoy Toronto's seasonal events. ... more   less 

Additional Information about The Westin Harbour Castle

Address: 1 Harbour Square, Toronto, Ontario M5J 1A6, Canada
Region: Canada > Ontario > Toronto > Downtown West , Harbourfront
Price Range: $153 - $414 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Harbour Castle 4*
Number of rooms: 977
Reservation Options:
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Also Known As:
Westin Harbour Castle Hotel Toronto
Westin Hotel Toronto
Westin Toronto
Westin Harbor Castle Hotel Toronto
Toronto Westin
Westin Harbour Castle Toronto
The Westin Harbour Castle Toronto, Ontario
Hotel Style:
#17 Spa Hotel in Toronto
#27 Family Hotel in Toronto
#28 Romantic Hotel in Toronto
#28 Luxury Hotel in Toronto
#40 Business Hotel in Toronto
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Harbour Castle staff and other travellers.
28 questions
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Questions? Get answers from The Westin Harbour Castle staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book a room on a high floor facing the water, great views and very quiet.”
 of 5 bubbles Luanne226, 30 Nov 2016 | Read review
“Get a room that looks at the lake! Beautiful! Also, we had a room next to elevators and on 8th floor-- super convenient and not a bit loud! ”
 of 5 bubbles LTremonti, 29 Nov 2016 | Read review
“Lake view is just amazing!”
 of 5 bubbles TimaF_12, 29 Nov 2016 | Read review
“request a room that is fully renovated”
 of 5 bubbles 402MO, 28 Nov 2016 | Read review
“No mini bar which was fine for me but may not be for others.”
 of 5 bubbles I4909SBmarieb, 27 Nov 2016 | Read review
5 of 5
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