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The Westin Harbour Castle

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#35 of 132 Hotels in Toronto
Certificate of Excellence
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The Westin Harbour Castle
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3,889 Reviews from our TripAdvisor Community

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Showing 3,610: English reviews
Ontario
Reviewed 10 October 2014

Went to this hotel for a concert. The website says check in is at 3pm. It was a busy Saturday. I got at 3 and the room with a view isn't ready, they kept telling me to come back and come back until finally it was ready at 5! They kept trying to upsell me on a better view or...

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Helpful?
Thank Kizy
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Dear Kizy, Thank you for posting your comments about your recent stay. What you describe in your review is certainly not the quality of standard that we are famous for and it really concerns me. I sincerely apologize for the inconvenience and can assure you that I will follow-up accordingly with the appropriate teams. We are take our valued guests'...

ottawa
Reviewed 8 October 2014 via mobile

The Westin harbour is a great hotel excellent service , quality top to bottom. I have stayed there many times and it never fails to deliver. If I have business downtown it's the only place I'd want to stay. If I had one thing I would change, I wish there was a real Starbucks in the hotel.

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Helpful?
Thank superchop
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Dear superchop, Thank you for your review. Our promise at Westin is to ensure our guests leave feeling better than when they arrived I believe we delivered on that promise here. I'd also like to thank you for your continued loyalty and hope to have the pleasure of welcoming you back on your next visit. Be well, Tim Reardon General...

crail
Reviewed 8 October 2014

We stayed at the Westin Harbour Castle for 15 nights from the 12th Sept to the 27th and had a tremendous time. We had a complimentary lake view room on the 33rd floor with fantastic views of the Islands. The room was well appointed and the bathroom spotless with a never ending supply of fresh towels and toiletries when needed....

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Helpful?
Thank cossyann
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Dear cossyann, Thank you for your review on your recent stay with us. What you described is exactly what we strive for at The Westin Harbour Castle and I am pleased to know that your stay with us was flawless. A thank you has been passed on to Madison on your behalf for the outstanding service she delivered. I believe...

Sussex
Reviewed 7 October 2014

Stayed for 2 nights.... Room on 16th floor overlooking the centre. Not too far from Union Station and St. Lawrence market. Ferry terminal to Toronto Islands next to hotel. Well worth a trip! Breakfast was phenomenal!! Everything you could wish for, and more!!

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Helpful?
Thank buzzedmum
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Dear buzzedmum, Thank you for posting your review. It’s nice to hear that you enjoyed your stay with us and you had such a wonderful breakfast experience. I have passed your comments onto our Culinary team to reminder as a great reminder of what we do best at the Westin Harbour Castle. I hope to have the pleasure of welcoming...

Moscow, Russia
Reviewed 7 October 2014

this hotel should be chosen, if you work in intense schedule and do not even notice the change of seasons... if you come on meeting, just take a room with a view of Lake Ontario and you'll get a great mood before work and in the evening you can rest on the promenade There is no luxury, but there is...

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Helpful?
Thank bsv1
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Dear bsv1, Thank you for posting this great review. This is exactly how it should feel and I am happy to know that our team exceeded your expectations. I’m delighted to hear that you thoroughly enjoyed all aspects of the hotel and thank you for posting those great pictures along with your review. I hope to have the opportunity to...

London, United Kingdom
Reviewed 7 October 2014

This hotel has a great harbour location but that's about it. Excellent check in experience thanks to Eugene, who could not have been more helpful. Rooms very tired, in desperate need of refurb. Noise from housekeeping from morning to night. Starbucks in hotel, but seems to open and close when they feel like. The only positive experience of this hotel...

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Helpful?
Thank torero5
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Dear torero5, Thank you for posting your review we see all feedback as a gift. I will make sure to thank Eugene on your behalf for the outstanding service he delivered it’s great to hear that he made you feel welcome and cared for. I hope to have the pleasure of welcome you back on your next visit. Be well,...

Toronto, Canada
Reviewed 6 October 2014

I tried calling the hotel to speak with someone in regards to booking a stay here and I was transferred four times and then finally when someone claimed they could help me I was put on hold for 15 minutes. Waste of time. All I wanted was clarification of what seemed to be a possible mistake on their website. Under...

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Helpful?
2Thank Shan7777
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Dear Shan7777, Thank you for sharing your feedback. I sincerely apologize for the inconvenience that you faced during your recent call. Can you please let us know your preference of how best to connect with you? Or feel free to reach out directly to experienceteam@westin.com as we would like to connect personally. Again, thank you for taking the time to...

Victoria, BC
Reviewed 5 October 2014

Great location! We were able to walk directly from the VIA Rail station to the hotel with our luggage. No taxi required! Being right next door to the ferry to Toronto Islands was a bonus. Also close to a Sobey's grocery/deli for good take-out options. The "nickel & dining" for every last thing, like local phone calls (typical of chain...

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Helpful?
1Thank Jasmine039
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Dear Jasmine039, Thank you for posting your review. I’m delighted to hear that you enjoyed the location of the hotel and our wonderful neighborhood. It’s great to hear that our associates made you feel welcome and cared for and were able to get you settled upon arrival to the hotel. Also welcome to our Starwood Preferred Guest loyalty program and...

Reviewed 5 October 2014

booked hotel as looked like a good location online however its about 20-30 main walk to main part of Toronto. room was nice enough but if a sports game is on and any fans are near you will hear them through walls / ceiling

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1Thank BusBar86
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Dear welshwookie, Thank you for your review. At Westin, we take our valued guests' comments seriously and it is due to feedback like yours that we can keep improving our services. I sincerely apologize that you were disturbed during your stay and that you didn't get to fully experience our Heavenly beds. I hope to have the opportunity to welcome...

Surrey, Canada
Reviewed 4 October 2014

We loved the location of this hotel. Lakefront room and great walk along the boardwalk to get to the ballgames at Rogers Centre. Good restaurants along the way, corner stores, coffee shops. This hotel Let us Check in Early after a redeye flight so we give them the highest accolades for customer satisfaction.

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Helpful?
Thank Lori B

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Staying in Downtown West

Neighbourhood Profile
Downtown West
Downtown West is home to Toronto's gorgeous Inner Harbor, and is a must-visit for lovers of art and the outdoors. The area's rich cultural heritage is celebrated by a number of monuments and museums, giving the neighborhood a mature feel. As a premier destination for modern art, people here stroll through the cool contemporary pieces at the Power Plant, enjoy the outdoor installations along Queen's Quay and Canoe Landing, and picnic among the zany designs of the Toronto Music Garden. The waterfront itself is often suffused with bikers and joggers, and the harbor is always packed with classic ships with masts raised. The vintage boats and ferries to the Toronto Islands make for a charming contrast against Downtown West's backdrop of skyscrapers, condos, and food trucks serving up hot, fresh fare to locals on the go. The area has a peaceful energy, and is popular with tourists and Torontonians alike.
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to The Westin Harbour Castle, Toronto. Our downtown Toronto hotel is located on the vibrant waterfront of Lake Ontario, where you can enjoy Toronto's seasonal events. ... more   less 

Additional Information about The Westin Harbour Castle

Address: 1 Harbour Square, Toronto, Ontario M5J 1A6, Canada
Region: Canada > Ontario > Toronto > Downtown West , Harbourfront
Price Range: $198 - $670 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Harbour Castle 4*
Number of rooms: 977
Reservation Options:
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Also Known As:
Westin Harbour Castle Hotel Toronto
Westin Hotel Toronto
Westin Toronto
Westin Harbor Castle Hotel Toronto
Toronto Westin
Westin Harbour Castle Toronto
The Westin Harbour Castle Toronto, Ontario
Hotel Style:
#16 Spa Hotel in Toronto
#24 Luxury Hotel in Toronto
#27 Family Hotel in Toronto
#28 Romantic Hotel in Toronto
#40 Business Hotel in Toronto
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Harbour Castle staff and other travellers.
31 questions
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Questions? Get answers from The Westin Harbour Castle staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“South tower is closest to the lake north tower has city views if in the north side of the hotel”
 of 5 bubbles 530272, 28 Mar 2017 | Read review
“Hard to go wrong. I like a high floor with a view of the lake, the ferries and the planes landing at Billy Bishop Airport across the harbour. But a vie wof the city lit up at night is also pretty special.”
 of 5 bubbles martinjoey, 27 Mar 2017 | Read review
“It's at the bottom of yonge st so not so busy. Never had a noisy room here.”
 of 5 bubbles vicattard61, 26 Mar 2017 | Read review
“Contact hotel about refurbishment, fridge and microwave availability and costing. Enquire about free (lakeview) room upgrade.”
 of 5 bubbles es971, 26 Mar 2017 | Read review
“Lakeview Room is worth the extra few dollars, and some rooms do have free Wi-Fi, so look into it.”
 of 5 bubbles 67gerryv, 26 Mar 2017 | Read review
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