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The Westin Harbour Castle, Toronto

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Traveller (1215)
Room & Suite (564)
Dining (71)
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Overview
  • Excellent40%
  • Very good38%
  • Average15%
  • Poor5%
  • Terrible2%
Travellers talk about
“toula restaurant”(47 reviews)
“lake view”(165 reviews)
“north tower”(137 reviews)
AMENITIES
Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
Additional information
Offers from The Westin Harbour Castle, Toronto
Special Offer: Canada Summer Escapes
Hotel deals
Offers from The Westin Harbour Castle, Toronto
Special Offer: Canada Summer Escapes
Hotel deals
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Reviews (4,757)
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1,721
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671
237
122
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1,721 - 1,725 of 4,433 reviews
Reviewed November 3, 2015

I stayed here for a conference for 2 nights. My room smelt slightly of stale cigarette smoke which was not nice. It was a bland room but the bed was relatively comfortable. The gym was pretty small and dark, nothing like it is described on...More

1  Thank Holly B
Response from GMWestinToronto, General Manager at The Westin Harbour Castle, TorontoResponded November 5, 2015

Hello Holly B, We appreciate you taking the time to share your feedback with us and we regret to hear that your experience did not live up to your expectations. We hope you will give us another opportunity to be of service to you once...More

Reviewed November 2, 2015

Stayed here for the evening. Hotel was very appealing to the eye. Some small things of course could use improvement. I would think that spending $250 on a room the least I could have would be free wifi, or at a minimum, a 2 person...More

1  Thank Alicia D
Response from GMWestinToronto, General Manager at The Westin Harbour Castle, TorontoResponded November 5, 2015

Hi Alicia D, Thank you for highlighting the many points of your recent stay. We are happy to know that you have an overall positive impression about the hotel and we hope to provide you with a better value next time you find yourself staying...More

Reviewed November 1, 2015 via mobile

We visited this hotel only 4 days after the dreaded flooding and to be honest I didn't actually find out about it until 3 days into my stay. Having seen the pictures it must've been some clean up operation cos I would never have known....More

1  Thank Sidda1
Response from GMWestinToronto, General Manager at The Westin Harbour Castle, TorontoResponded November 4, 2015

Hi Sidda1, Thank you for taking the time to comment on your recent stay with us! We are delighted to know that you enjoyed your visit and service from our associates. We truly appreciate the kind comments and feedback from your stay and look forward...More

Reviewed November 1, 2015

It has been 15 years since we've stayed here, and I would say this once-four star property is living off its past glory. We recently stayed at a Westin in Kyoto, which is much older, yet the upkeep of the Toronto Westin was severely lacking....More

1  Thank DBM24
Response from GMWestinToronto, General Manager at The Westin Harbour Castle, TorontoResponded November 2, 2015

Hello DBM24, Thank you so much for your feedback regarding your recent stay. We are sorry to hear that you were disappointed with your experience and that you did not receive the service that is standard at Westin Starwood properties. We hope you will give...More

Reviewed October 31, 2015

Nice location at the waterside. Good size rooms, good breakfast as well dinner. Open space at the bar(s). Good value for the money spent. can be a bit confusing that the hotel in a way are divided into two parts where the rooms are located.

1  Thank berest2014
Response from GMWestinToronto, General Manager at The Westin Harbour Castle, TorontoResponded November 2, 2015

Thank you for your review berest2014. We are delighted to hear that you enjoyed your visit to our hotel and we look forward to welcoming you back the next time you find yourself in Toronto. Be well Tim Reardon

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$187 - US$490 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#20 Family Hotel in Toronto
#24 Luxury Hotel in Toronto
#28 Romantic Hotel in Toronto
#40 Business Hotel in Toronto
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$187 - US$490 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#20 Family Hotel in Toronto
#24 Luxury Hotel in Toronto
#28 Romantic Hotel in Toronto
#40 Business Hotel in Toronto
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1215)
Room & Suite (564)
Dining (71)
Pool & Beach (47)
Amenities (102)
Business Centre & Event Rooms (9)
Family and Play Areas (2)
Nearby
Downtown West
Downtown West is home to Toronto's gorgeous Inner
Harbor, and is a must-visit for lovers of art and the
outdoors. The area's rich cultural heritage is
celebrated by a number of monuments and museums,
giving the neighborhood a mature feel. As a premier
destination for modern art, people here stroll through
the cool contemporary pieces at the Power Plant, enjoy
the outdoor installations along Queen's Quay and Canoe
...More
Questions & Answers
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Anne M
May 4, 2018|
AnswerShow all 6 answers
Response from Kelsie F | Reviewed this property |
Yes they do. I stayed a couple months back and mine had one.
1
Vote
Gauldie2015
March 16, 2018|
AnswerShow all 6 answers
Response from Leeszla D | Reviewed this property |
Hi, I’ve just come back from staying here with my two children for 6 days. We stayed on the 16th floor in the North tower. I saw no refurbishment occurring within the hotel, however never went to the South tower. I actually... More
1
Vote
Leeszla D
February 4, 2018|
AnswerShow all 10 answers
Response from tl8369 | Reviewed this property |
Hi Lisa, We stayed on the 29th floor, our room was great, not dated at all, big tv with lots of cable channels, air con/ heating, ironing facilities, room safe, coffee machine, hair dryer etc, bathroom/shower decent size... More
1
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Room Tips
"high floors good views"
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"Corner rooms have exceptional views!"
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"ask for a view of the island or the city"
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"Ask for a room with harbour view if possible"
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