This was my 3 stay in the past 12 months. My previous stays were decent. Staff is good and well as the amenities in the hotel. Rooms are very average for a Marriott. Trouble this last stay was with the pillows. We had 3 separate rooms and all of us had a terrible sleep. The pillows are long and narrow. They look like sausages and are extremely uncomfortable. I would like to know which genius decided to go with these.
Phenomenal location if you like to shop. Rooms are big and clean. I have Marriott BonVoy status. I had access to the executive lounge. Great service and the breakfast in the morning is awesome. The sweetest women named Anna runs the lounge. She was amazing. So kind and welcoming. I highly recommend this property. Thank you Anna for the wonderful service. I appreciated it.
We had a great time and would return without hesitation. Service was great and overall hotel experience was wonderful. The workout room has an incredible view.Hotel is just a few steps away from the shopping mall, making it super convenient for travelers.
Could not beat the hotels location, price was fair too. We splurged and got valet parking which is nice for the in/out privilages and convenience. Service was fast. Hotel has a nice bar if you dont want to go far, but there is also a ton of bars and restaurants in reasonable walking distance both in and out of the Eaton Centre which is only steps away. Room was very nice, and comfortable. It did look like a few drinks had been spilled on the sofa fabric, otherwise no complaints.
Impeccable friendly and warm service, fantastic restaurant with a lovely brunch (but make sure it's included in your stay for best value). Can walk out the side door and be in eaton center in 30seconds.? we had 16th floor king rm Overlooking eaton center. Will be back.
This is our first trip back to this hotel in almost three years. It had been one of our favourites. It still is a beautiful hotel and our room was clean and spacious. The concierge lounge staff was attentive. We had lunch at the Trios Bistro and it was lovely and breakfast there was wonderful as usual. We were so pleased to see that Abdoul was still at the Bistro and he provided his customary excellent service and superb lattes. We had planned a romantic evening at the hotel and we had ordered room service: two plates of lobster pasta and a couple of drinks. We had pre-ordered it to arrive at 18:00. We were surprised by a knock at our door at 17:50 and even more surprised to be handed a paper bag with our pasta and a can of coconut water that we had not ordered and neither of the drinks that we had ordered. We called the desk and a pleasant attendant said she would deal with this but our drinks did not arrive for half an hour. We ate the pasta off paper plates with wooden utensils. I should add that the pasta was no longer hot, barely warm. Not the romantic room service meal we had expected.…
Location is excellent for shopping and security is good. Guests will have to tap in for entry to the hotel to ensure safety of hotel guests. Hotel front desk is not so friendly when we want to confirm whether the wifi is free for Marriott bonvoy members when there is a prompt showing it’s payable? The staff show irritation when we ask questions. Housekeeping is not so thorough and food choice is minimum.
The room was in need of renovations. The mattresses were not comfortable and its time to rip the carpets out of the rooms. The lobby was nice but the restaurant food was just okay. Obviously, the location is the key factor for this hotel. I personally would noy stay here again. We had an opportunity to stay ar the courtyard by Marriott in the summer. The beds were super comfortable and they also had a starbucks inside the hotel. The lobby was plain but our stay was much more enjoyable.
I booked through Booking.com and they have made a mess in our reservation, but Carlos, the guest experience expert, was able to sort things out, find my Marriot Bonvoy number and make our stay pleasant. Which certainly has enriched our experience! Hotel staff was cordial and helpful as well. Even though parking on site is. It available due to renovations, Valet service was quick and efficient. Breakfast was really good, the room was not very spacious, but it was clean and comfortable. Pillows were not good, so if you are driving, I suggest you take your own. I will definitely stay there when going back to Toronto, but next time I will make my reservations using my Marriot Bonvoy card.
Conveniently located near eaton centre. The room is set up for business executives who need to work on their laptop in the room. I only wish the lights in the room can be brighter. Wifi is chargeable if you are not member.