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The Novotel Toronto North York is a 3 star hotel located in uptown Toronto with easy access from major highways. Ideal for a business trip or short break, the hotel features seven meeting rooms for conferences and seminars, an exceptional restaurant and bar, fitness facilities and a direct indoor access to subway and shopping mall.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Great location! I had a 3-day business meeting for 45 people at the Novotel North York in June - great experience! Everyone on staff is very professional, friendly, and helpful, and food (both restaurant and banquets) was quite good. Although the A/V is a bit dated (screens and projectors from their vendor instead of built-in monitors with HDMI cables), it all worked out well. Plenty of shops, bars, and restaurants nearby, and being in the North York Centre not only provided great underground access to the shops on Younge Street, but there is also a Subway station (very reasonable rates of CAD3.30 one-way) to get downtown in about 30 minutes vs. 40+ minutes by car
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Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
Room Tip:Â Use the subway instead of car/taxi/Uber/Lyft for fastest transit to downtown CAD3.30 one way, but...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Novotel Toronto North York, Guest Services / Front Office at Novotel Toronto North York
Responded Aug 13, 2024
Thank you for sharing your positive experience with us! We’re delighted to hear that your 3-day business meeting was a success and that our team provided you with professional and friendly service. It’s great to know that you enjoyed the food and found our location convenient, with easy access to shops, restaurants, and the subway. We appreciate your feedback regarding the A/V equipment, and we’re glad everything worked out smoothly for your event. We hope to welcome you and your team back for future meetings or stays!
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Pros: Excellent location on top of a mall, across a street from another, and on top of the North York Centre subway station. Easy access from 401. Good sleep quality and room comfort in general. Welcoming staff.
Cons: Very small rooms (below average for this comfort level). Perfectible soundproofing (even more important for our room which was near the elevators and ice machine). Hard to get fresh towels especially Sundays. WiFi sub-par for this day and age.
The room we got was very small and rather noisy, but it was well appointed with good sleep quality and plenty of light. The hotel is a bit older and it shows in the room amenities. Indeed, the well-placed power plugs all have USB plugs but in our room many were broken. The bathroom is also kind of dated, though all fixture work well enough. Some might remember those mid-90s "efficient" toilets that require holding the lever for a full flush and seems in continuous danger of plugging (I remember them too well, having one at home). If you do not remember them then you might just get a chance to see them in action at this hotel.
Staff was great, with the exception that towels seem to be a hot commodity. We felt like pulling teeth in our quest for obtaining more towels (though we did get them in the end).
WiFi is available and it kind of works most of the time, though the bandwidth is well below today's standards. Video streaming in particular is kind of painful. They nag you when registering toward a paid WiFi option, which I did not appreciate since in this day and age (and at the rather high room rate) I fully expect good WiFi included in the room price.
We did not try the breakfast buffet since it is on the expensive side ($30 per person) and the restaurant did not seem well frequented. Beside, there are plenty of good dining options nearby.
For us the best feature of the hotel is the location. The hotel is dab in the middle of the commercial area of North York. It sits on top of a shopping center and another mall is just across the street. There are many eateries nearby and at least two nice green areas. Furthermore the subway station is in the same building. You can get from your own room to Union station in 30 minutes flat. It is hard to get better than this. Access by car is also painless, just a few blocks on Yonge from the 401. The underground parking is rather expensive (a bit more expensive than downtown Montreal as a comparison), but that seems to be the norm in the Greater Toronto Area.
Overall we enjoy our stay and we see ourselves staying there again when visiting Toronto.
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Date of stay: August 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sanam Bhinder, Guest Services / Front Office at Novotel Toronto North York
Responded Aug 31, 2022
Dear Valued Guest, Thank you very much for taking the time to provide us with your valuable feedback following your recent stay with us. We appreciate your feedback as it gives us an opportunity to improve upon our service and product. We are delighted that you enjoyed your stay, location of the hotel and service from staff. It is part of our culture to celebrate success and receiving positive feedback is an integral part of this process. I will share your kind words with the team. Once again thank you very much for your valuable feedback and we look forward to welcoming you back at the Novotel Toronto North York Hotel. Warm regards, Sanampreet Bhinder Front Office Manager
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For us the location was great, we didn't have to contend with driving into the city as there was a subway station attached to the shopping centre that the Novotel was also apart of, it was easy to find driving from Montreal and easy for us to depart for our drive to Sault Ste Marie. Check in was efficient, typical Novotel decor, room was quiet, bed was comfortable, air-conditioning worked well, bathroom clean, good shower pressure. Secure parking underneath the building. Another shopping centre across the road with an excellent supermarket for food supplies. Subway trip into Toronto city was $3.25 each way, the subway trains were clean, not overcrowded and took about 25 minutes each way. Perfect for us. Nothing else to really add - a typical Novotel.
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Date of stay: July 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sanam Bhinder, Guest Services / Front Office at Novotel Toronto North York
Responded Aug 21, 2022
Dear Valued Guest, Thank you for your kind review and I am very honored that you have chosen Novotel Toronto North York Hotel for your stay. We strive in providing a memorable stay for all of our guests and I am delighted to hear that we were able to exceed your expectations. Kindly know that I will share your wonderful comments with the team. Thank you again for being our guests and we look forward to welcoming you back for another memorable stay in the future. Warm regards, Sanampreet Bhinder Front Office Manager
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The hotel does not have terminals for paying with Apple Pay; you need a physical card (plastic). They cannot take funds through the booking account (the card is linked there). They have a deposit >50$/night. They do not accept US dollars, they do not take deposits in US dollars. They do not exchange currency. Since early morning they carry out repair work, it is very noisy. They start drilling the walls in the morning at 08.00. The breakfast cafe opens late, there are no lunch boxes for early breakfasts.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled on business
Room Tip:Â Take plastic cards with you or choose another hotel.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Novotel Toronto North York, Guest Services / Front Office at Novotel Toronto North York
Responded Aug 13, 2024
Thank you for sharing your feedback. We’re glad you found our location and parking convenient. We apologize for the issues you encountered regarding our payment and deposit policies. To ensure PCI compliance and prevent fraud, we require physical credit cards at check-in and do not accept Apple Pay.
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This hotel exceeded my expectations (based on recent reviews). It was modern and clean from the lobby to the guest room. The lobby is beautifully, tastefully decorated for the holidays. The staff was friendly, welcoming, and accommodating. The guest room was clean and appointed with robes and toiletries. What wasn’t stocked in the room was available at guest services (shower caps, sewing kits, etc). We had breakfast one morning in the hotel which was a buffet with plenty of fresh hot entrees, baked goods, fresh fruit, yogurt, oatmeal and other options. The wait staff were attentive and accommodating. There were signs of updating and renovating. The pool was not usable as they had recently renovated and were waiting on inspections and the ceiling tiles on the 12th floor hallway had been removed and it looked like there were new ones sitting waiting to be installed but none of this affected my comfort or stay. This was a great option for staying in Toronto if you don’t want to pay the prices in the downtown area. We were half a block up from a metro station that took us directly into union station. We parked the car upon arrival and never moved it. The neighborhood was safe with grocery, drug stores, a movie theater, and restaurants in the metro station mall.
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Date of stay: November 2024Trip type: Travelled with family
Room Tip:Â Parking was in the garage for $21 CAD/day
Breakfast was $22 CAD- children eat free
Pool not open...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michael Evans, Marketing at Novotel Toronto North York
Responded Nov 26, 2024
Dear Cristina, Thank you for sharing such a detailed and wonderful review of your stay at Novotel Toronto North York. We’re thrilled to hear that your experience exceeded your expectations and that you appreciated the modern, clean environment and our holiday decorations. It’s fantastic to know you found our staff friendly and accommodating and that your guest room, with its amenities and available extras, met your needs. We’re also delighted you enjoyed our breakfast buffet and the attentive service from our restaurant team. While some areas of the hotel are undergoing updates to enhance our guest experience, we’re glad these did not affect your comfort. We appreciate your understanding as we work to improve our facilities, including the pool and other areas. Our location is indeed convenient, and it’s great to hear you made the most of the nearby metro station, local amenities, and safe neighborhood during your visit. Thank you once again for your kind words. We hope to welcome you back on your next trip to Toronto! Warm regards, Michael Evans Assistant Front Office Manager Novotel Toronto North York
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The least you can expect at any hotel is a clean and comfortable bed and a decent bathroom and shower. We got neither of these at our recent stay. There was no mattress pad on the bed and it was made in such a way that the mattress was exposed at the top of the bed where our faces were. Also, there was no top sheet so hopefully the duvet cover was changed between guests but let’s say I doubt it. The shower only had a hand-held style shower head that was too small for a good shower. There were mold stains in the grout. They provided no toiletries except for pump bottles that were filled with watered-down, poor quality hand wash and body wash. The toilet ran for a minute after it was flushed. The best thing I can say is the parking was reasonably priced for Toronto. A big thumbs down!!
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Date of stay: August 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Novotel Toronto North York, Guest Services / Front Office at Novotel Toronto North York
Responded Aug 13, 2024
Thank you for taking the time to share your recent experience with us. We sincerely apologize that your stay did not meet your expectations, particularly in terms of cleanliness and comfort, which are fundamental to a positive guest experience. We are concerned to hear about the issues you encountered with the bed, bathroom, and toiletries. This is certainly not the standard we strive to maintain, and we will be addressing these concerns with our housekeeping and maintenance teams immediately. Your feedback is invaluable as we work to improve our services. We hope you will consider giving us another opportunity in the future to provide you with the quality stay you deserve.
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Overall a great business stay, would definitely stay again. Wonderful front desk staff who really anticipate your needs, a special shout out to Maria who made my stay feel personable from the very start. Even housekeeping staff is lovely and friendly, always greeting you in the elevator and asking what floor you're trying to get to.
The room was renovated, so it was quite nice in comparison to the pictures shown. I was on the 18th floor - very clean and nice views. I quite liked the layout of the room, it was both functional and versatile with a cushioned bench that doubles as a luggage rack. You can easily move the table in the room around to make more space if you need to do a work out and the desk in the room allows you to face both ways. Would have loved more USB outlets though.
In terms of area, lots of coffee shops and restaurants around to pick from and a 15 minute walk from the TTC to get down town. Feels quite safe too.
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Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Novotel Toronto North York, Guest Services / Front Office at Novotel Toronto North York
Responded Aug 13, 2024
Thank you for your fantastic review! We’re delighted to hear that your business stay was a success and that our front desk team, especially Maria, made your stay feel personable from the start. We’re also glad to hear that our housekeeping staff contributed to your positive experience. The surrounding area certainly offers great options for dining and coffee, and we’re pleased that you felt safe and comfortable during your stay. We look forward to welcoming you back on your next visit!
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Dear travelers, Toronto is an extremely expensive city from the point of view of accommodation facilities, however, I would like to positively review this property. First of all it has a great value for money, the price as much as a little high was definitely lower than the Toronto average, great, immense convenience was the subway practically under the hotel with a single line in 20 minutes you are downtown or at the central station. Very friendly staff, clean rooms, comfortable beds. I got to have a light breakfast at an honest price, for me it was more than enough also because I'm not used to the large / savory breakfasts of hotels, the quality of the bakery was really great. Congratulations to the extremely kind breakfast room staff, who was able to recommend me. Near the hotel there are bars and restaurants. I booked directly on the site and using the card of their hotel chain I also had a discount. I will book again in this chain because I found myself very well.
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Date of stay: September 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Having stayed at this upscale hotel several times I was surprised and so disappointed during my recent visit. Check-in was easy and uneventful. The metal saddle from the room to the bathroom had a sharp nail protruding and I cut my toe twice. The shower would not work and when I called to have someone come up? No one came, and I was unable to shower for two days. On top of the $350 that it cost me for one night for a solo room there was an additional charge of $21 for parking. During the night, as there was no single sheet, I was extremely warm. In spite of the fact the air conditioning was on, the room would not get cool enough, and the winter blanket was incredibly heavy with no relief to get cool. Another night’s sleep lost. upon checkout, while quietly retelling the issue with the cut on my toe due to the faulty saddle, there was no single sheet and I lost a night sleep, and there was no shower available to me. In spite of the fact this was an upscale hotel. At that point, I was offered free parking and free breakfast. The breakfast was the most disgusting display of food that would be ashamed to be served in a motel along the highway. I am completely shocked, disappointed that this was offered to me in lieu of a night sleep a hot shower and a comfortable room without cutting my foot. The free parking and free breakfast were sad disappointments and certainly did not make up for my experience. I will never stay in this hotel again, shame on them for the price they charged me.
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Date of stay: October 2024Trip type: Travelled solo
Room Tip:Â Wow, this hotel is in a great location. It is a subpar refuge. Pass this by.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michael Evans, Marketing at Novotel Toronto North York
Responded Oct 28, 2024
Dear Edele, Thank you for taking the time to share your feedback. I sincerely apologize for the issues you encountered during your stay. Your experience is not reflective of our standards, and I’m truly sorry to hear about the challenges you faced. We take guest safety very seriously, and I regret that the condition of the bathroom caused you discomfort. I will ensure our maintenance team addresses this immediately. Upon investigating your concerns, I did not find any reports regarding the shower not functioning, which unfortunately prevented us from addressing the issue during your stay. I apologize for this oversight and assure you that we are committed to improving our communication and responsiveness. Additionally, I’m sorry to hear that our breakfast did not meet your expectations. We strive to provide quality meals for our guests, and I will relay your comments to our kitchen staff to make necessary improvements. Your concerns regarding the noise and the overall experience are important to us, and I will discuss this with our team to ensure better service in the future. I understand your disappointment, especially as a returning guest. Please know that your feedback is invaluable, and we will work hard to address these issues. I hope you might consider giving us another chance in the future. Thank you again for your feedback, and I wish you all the best. Sincerely, Michael Evans Assistant Front Office Manager Toronto Novotel North York
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This is such a great hotel. I was a little bummed when I found out the pool was closed for renovations but honestly, there is so much to do in the GTA that we wouldn't have had time to use it anyway. The staff was incredibly helpful and kind. There is always lemon water on tap in reception and games for the kids. Also free computers to check your emails, etc. Our room was on the ninth floor and we had a lovely view of the park across the street. The room itself was lush and the mattresses were so comfy. Very good air con as well which we really appreciated after a hot summer day. I was a little apprehensive about the $22 breakfast, but when you take into account the exchange rate and the fact that kids eat free it is a fantastic value for Toronto. One or two coffee takeaways nearly cost this much and you get free tea and coffee with refills with the hotel breakfast. They also provide a fabulous spread of not only pastries, pancakes, yogurts and cereals but also hot cooked breakfast items such as bacon, eggs, hash browns and sausages, etc. I'm vegan and I was able to find a few items that worked for me but my daughter (who isn't) found loads that she liked. Both the breakfast and dinner staff were personable and would go out of their way to make sure you have everything you need. We had dinner takeaway from the restaurant a couple of times and I can honestly say that the falafels were out of this world. A must try. The hotels location is also fab, line 1 one the subway and get off at North York Central station and you are there.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip:Â Take the subway to and from the airport you will save a ton. Buy a "one ride" ticket and travel...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your question. Half of our Executive rooms were renovated in 2018, while the other half underwent renovations in 2015. Additionally, all of our Superior rooms received a light refresh in 2018 to maintain a comfortable and updated atmosphere for our guests.
To get from Pearson International Airport to Novotel Toronto North York via public transit, here's the best route:
UP Express:
From Pearson Airport, take the UP Express train to Union Station (downtown Toronto).
The journey takes about 25 minutes.
TTC Subway:
At Union Station, transfer to the TTC Yonge-University Line (Line 1).
Head northbound towards Finch Station.
Get off at North York Centre Station, which is directly connected to Novotel Toronto North York via underground.
This route typically takes about 1 hour and 10 minutes in total. You’ll be indoors for most of the trip, which can be a relief in cold or rainy weather.
There are more places to choose from in the Toronto area.
PRICE RANGE
C$243 - C$334 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel toronto north york hotel north york, accor north york, novotel north york, north york novotel
LOCATION
CanadaOntarioTorontoWillowdale / Willowdale West / North York
NUMBER OF ROOMS
260
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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What are some restaurants close to Novotel Toronto North York?
Conveniently located restaurants include Trio Restaurant and Bar at Novotel Toronto North York Hotel, The Keg Steakhouse + Bar - North York, and Konjiki Ramen.
