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The Westin Toronto Airport

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The Westin Toronto Airport
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839 Reviews from our TripAdvisor Community

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Showing 821: English reviews
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Cambridge
Reviewed 3 days ago NEW

Of the two things a hotel really needs to get right the Westin didn't do a good job. Firstly some sleep. Getting to the room was delayed by an inefficient check in. OK not easy when a coach load of last minute bookings turned up after our flight was diverted. But they had at least three hours notice during which...

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Helpful?
Thank CultureVultureCamb
Yasir I, Manager at The Westin Toronto Airport, responded to this review

Hi CultureVultureCamb, Thank you for taking the time to share your feedback. Please note that we try our very best to meet the needs of guest who have experienced flight troubles. At times we do not receive much notice from the airline, however happily welcome distress passengers a safe haven to call home for a night. Kindly note that you...

Reviewed 3 days ago NEWvia mobile

We stayed here prior to a trip and used the park and fly service. We were very happy with our room. It was quiet, clean and very comfortable. Check-in and room service were fast and friendly. The shuttle service to the airport was easy to use.

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Helpful?
Thank Janice B
Yasir I, Manager at The Westin Toronto Airport, responded to this review

Hi Janice B, Thank you for sharing your perfect 5 star review with the TripAdvisor family! I am glad you enjoyed our newly renovated rooms and found the Hotel staff friendly. We strive to make sure all our guests have a wonderful stay. We look forward to welcoming you back very soon! Westin. For A Better You. Yasir Iqbal Assistant...

Newfoundland
Reviewed 3 days ago NEW

Stayed at the Westin Toronto Airport hotel due to flight cancellations. The hotel was excellent. The front staff was very friendly and accommodating. The shuttle driver was very helpful. The rooms were big and spotless. There was a subway restaurant next door. I was given free wifi which I appreciated very much.

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Helpful?
Thank conben
Yasir I, Manager at The Westin Toronto Airport, responded to this review

Hi conben, Thank you so much for your kind review on TripAdvisor. I will be sure to share your comments with the staff and I know they will be trilled to learn of your experience! We can not wait to welcome you back! Westin. For A Better You. Yasir Iqbal Assistant Front Office Manager

Oshawa, Canada
Reviewed 1 week ago

In this recently renovated Westin, we found the room, restaurant and especially the staff to be most welcoming. Yasir and his staff, like Jackie (she gave us some great information on Ireland) in the restaurant, made us feel at home. The rooms are comfortable and it has a nice pool. They also have their own airport shuttle service.

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Helpful?
Thank westerner1
Yasir I, Manager at The Westin Toronto Airport, responded to this review

Hi Westerner1, Thank you so much for your kind comments! I am delighted to hear that you enjoyed your stay and Jackie made you feel at home. The Hotel associates always strive to make sure our guest leave feeling better then when they arrived. We cant wait to see you again and welcome you back. Westin. For A Better You....

Gibraltar
Reviewed 1 week ago via mobile

Very good hotel! We were put in this hotel as our flight was diverted to Toronto and was very pleasantly surprised... EXCELLENT beds and nicely sized rooms. Very friendly staff. Close to the airport. Recommended!

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Helpful?
Thank FNP-Gib
Yasir I, Manager at The Westin Toronto Airport, responded to this review

Hi FNB-Gib, Thank you for your great review on TripAdvisor! We are so happy that you enjoyed your stay and had a renewing experience. I will be sure to share your kind comments about the Hotel staff and I am sure they will be trilled to learn of your stay. We look forward to welcoming you back in the near...

Boston, Massachusetts
Reviewed 1 week ago

I selected the Westin after my flight was cancelled because I assumed it would be a great hotel. Too bad I was wrong. The first problem is that the hotel is very cold inside. The lobby and hallways are freezing! My room was also cold and when I tried to turn it up the heat didn't really work. The fan...

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Helpful?
1Thank Travelynn1262
Kim P, Front Office Manager at The Westin Toronto Airport, responded to this review

Dear Travelynn1262, Thank you for your review. We truly appreciate you taking the time to leave a comment. I will be pleased to pass on your comments to our Housekeeping team and our Shuttle drivers. I do apologize for any inconvenience you may have experienced during your stay and will be happy to discuss your review further should you wish...

Reviewed 2 weeks ago

Whoever "renovated" and "redesigned" this hotel, RUINED IT. I laugh when I look back on my stay to think that they allow this place to be called a Westin hotel. The hotel needs a major face-lift. It looks like it is from the 60's in the hallways. Rooms are COLD and decorated SO poorly. Tacky gold, birdcage lamps, rugs that...

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Helpful?
2Thank Lanabanana123
Management response:

Dear Lanabanana123, Thank you for taking the time to review your stay with the Westin Toronto Airport. I would like to apologize for any inconvenience you may have experienced during your stay and am pleased to hear that our management team was helpful. I welcome the chance to discuss your review further so that we may have the opportunity to...

Atlanta, Georgia
Reviewed 2 weeks ago

Great location, close to the airport... but nothing over the top. This has always been our go to hotel, but we are moving on next time. Lobby nice, breakfast good and the rooms are spacious, but it has lost the excitement that it used to have. The front desk staff and the driver of the airport shuttle super friendly.

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Helpful?
Thank Happy130
Yasir I, Manager at The Westin Toronto Airport, responded to this review

Hi Happy130, Thank you for sharing your comments with the TripAdvisor family. I am glad to know that the Westin Toronto Airport is your "go to Hotel" but surprised to hear that you will not be staying with us next time. If there is anything I can do to win back you guest loyalty, kindly let me know and I...

Ottawa
Reviewed 3 weeks ago

I've stayed in this hotel about half a dozen times, many when I'm with my little grandson. The staff are very friendly and helpful; the front desk staff recognize us and go out of their way to assist us. Activities for little two year olds were suggested. Restaurant staff would fetch and bring food for us from the breakfast buffet....

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Helpful?
1Thank WitsEndOttawa
Yasir I, Manager at The Westin Toronto Airport, responded to this review

Hi WitzEndOttawa, Thank you for taking the time to share you wonderful comments about the Hotel and its associates. We are so glad to learn that you had a wonderful experience every time you stay with us. I must say that your grandson is a super star and dearly admired by the Front Office Staff. We look forward to welcoming...

Bonavista, Canada
Reviewed 3 weeks ago

We enjoyed our stay, the room was spacious and very clean and the bed was very comfortable, more so than the 5 star hotel we stayed prior. The staff were fast and accommodating. I can't remember the waiters name at the restaurant but he was unbelievable. Would definitely recommend if anyone has a stop over in Toronto.

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Helpful?
Thank GCL97
Yasir I, Manager at The Westin Toronto Airport, responded to this review

Hi GCL97, Thank you so much for sharing your feedback regarding your visit with us at the Westin Toronto Airport Hotel. I am delighted to learn that you had an amazing stay and enjoyed our Westin Heavenly Bed! I will be sure to share your kinds comments with the team and we cant wait to welcome you back. Westin.....For A...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Zachary's Restaurant
Zachary's Restaurant
Cuisines: American, International, Canadian
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Our hotel is conveniently located near Pearson International Airport and Paramount Canada's Wonderland. We provide free airport shuttle service and a wide range of event spaces. ... more   less 

Additional Information about The Westin Toronto Airport

Address: 950 Dixon Road, Toronto, Ontario M9W 5N4, Canada (Formerly The Westin Bristol Place Toronto Airport)
Region: Canada > Ontario > Toronto
Price Range: $145 - $304 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Toronto Airport 4*
Number of rooms: 288
Reservation Options:
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Also Known As:
Westin Bristol Place Toronto Airport Hotel Toronto
Westin Toronto
Toronto Westin
The Westin Toronto Airport Ontario
Hotel Style:
#30 Luxury Hotel in Toronto
#37 Romantic Hotel in Toronto
#44 Business Hotel in Toronto
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Toronto Airport staff and other travellers.
7 questions
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Mallorytown, Canada
1 month ago
Sault Ste. Marie, Canada
over a year ago
Sault Ste. Marie, Canada
over a year ago

See all questions (7)

Questions? Get answers from The Westin Toronto Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try a Hilton instead.”
 of 5 bubbles Travelynn1262, 10 Feb 2017 | Read review
“Do not go here.”
  • this light flickered, was so tacky, and buzzed all night.
  • Our bathroom was held together with tape..
  • cracked lighting fixtures.
 of 5 bubbles Lanabanana123, 7 Feb 2017 | Read review
“We stay on the side facing the airport. There's always lots for a little guy to look at.”
 of 5 bubbles WitsEndOttawa, 1 Feb 2017 | Read review
“Make sure to get a renovated room”
 of 5 bubbles Doug90210, 21 Jan 2017 | Read review
“No advice here”
 of 5 bubbles M9395RIchrisc, 19 Jan 2017 | Read review
5 of 5