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Grand Hotel & Suites

2,078 reviews
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Traveller (688)
Room & Suite (208)
Pool & Beach (55)
Overview
  • Excellent52%
  • Very good33%
  • Average9%
  • Poor3%
  • Terrible3%
Travellers talk about
Free Wifi
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
All hotel details
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Rooms
Jan 29Jan 30
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,078)Write a Review
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1 - 5 of 1,795 reviews
Reviewed 3 days ago

I was pretty disappointed with my room. There was a spoon in the drawer which had coffee stains on it, the 2 glasses by the bathroom sink had stains on it, a hand towel had a stain on it and there was someone’s hair wrapped...More

1  Thank Kristina L
Response from Greg E, Director of Sales at Grand Hotel & SuitesResponded 2 days ago

Dear Kristina L, Thank you for taking the time to leave a review. We will work hard to improve upon those issues and will be sharing your comments with our Managers to see how we can make improvements. Kindly, Greg

Reviewed 6 days ago

The Fine Print Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Guests under the age of 21 are only allowed to check in with a...More

Thank Kyle F
Response from Greg E, Director of Sales at Grand Hotel & SuitesResponded 2 days ago

Dear Kyle F, Thank you for taking your time to leave a review, we appreciate all of your feedback. As per our terms and conditions when reservations are made, we do reserve the right to take full payment for the first night any time after...More

Reviewed 1 week ago via mobile

The husband and I made last minute plans to steal away for 1 night to celebrate our anniversary and chose the Grand to stay because they seemed like a great boutique hotel online and we called to check that their rooftop jacuzzi was still working....More

3  Thank Aamna S
Response from Greg E, Director of Sales at Grand Hotel & SuitesResponded 2 days ago

Dear Aamna S, Thank you kindly for your recent stay at the Grand Hotel Toronto. We very much appreciate you taking the time to leave a review as your feedback is very important to us. As our rooftop Jacuzzis is one of our top features,...More

Reviewed 1 week ago

Great location - close to everything. Girls at reception were excellent. Underground parking was great but made me nervous to park. Gym was great but forgot earphones. Pool was large and hut tub great - a little crowded after dinner. Breakfast was amazing - eggs,...More

1  Thank Joanne B
Response from Greg E, Director of Sales at Grand Hotel & SuitesResponded 1 week ago

Dear Joanne B, We appreciate you taking your time to leave a review. We aspire to continually be the home you seek when yours is miles away. We hope to welcome you in the future. Kindly, Greg

Reviewed 2 weeks ago

For our first trip in Toronto - we found the GRAND through Expedia. I knew nothing about Toronto hotels, and the deal on Expedia was amazing - so, why not? This turned out to be an amazing decision. This hotel was absolutely everything we were...More

1  Thank JonJonColumbiaUniv
Response from Greg E, Director of Sales at Grand Hotel & SuitesResponded 1 week ago

Dear JonJonColumbiaUniv, Thank you for taking your time to leave a review. We are delighted to hear that you enjoyed your stay. Every day we strive to provide personalized care for all of guests. We look forward to welcoming you in the future. Kindly, Greg

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Bar/Lounge
Breakfast included
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Spa
Heated pool
Indoor pool
Details
Price range
US$164 - US$388 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Family Hotel in Toronto
#14 Romantic Hotel in Toronto
#15 Spa Hotel in Toronto
#19 Luxury Hotel in Toronto
#20 Business Hotel in Toronto
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$164 - US$388 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Family Hotel in Toronto
#14 Romantic Hotel in Toronto
#15 Spa Hotel in Toronto
#19 Luxury Hotel in Toronto
#20 Business Hotel in Toronto
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (688)
Room & Suite (208)
Pool & Beach (55)
Dining (29)
Hotel & Grounds (441)
Bathroom (23)
Family and Play Areas (2)
Business Centre & Event Rooms (2)
Nearby
Downtown
At the heart of Toronto, Downtown is the destination
for cheap eats and fast fashion. Cut through by hip
and trendy Yonge Street, the vibe here is young, with
a strong student influence from the Ryerson University
Campus. As a result, the Downtown area is always in
flux: undergoing the construction of new facilities,
with fresh retail spaces and pop-up cafes. Home to
Toronto's largest indoor shopping mall, a number of
...More
Questions & Answers
Ask a question
BigGeorge62
18 January 2018|
AnswerShow all 4 answers
Response from Kathy K | Reviewed this property |
I didn’t use their spa, I booked an outside company for a massage that was very relaxing. It was suggested by the person in charge of my Corp. account. My timing didn’t jive with their spa. If you need that information let... More
1
Vote
Amaurys L
11 July 2017|
AnswerShow all 4 answers
Response from Greg E | Property representative |
Hello Amaurys L, Thank you for your inquiry. Underground overnight parking is available for $19.00 plus tax per night. We look forward to welcoming you to the Grand Hotel!
1
Vote
Andy R
8 July 2017|
AnswerShow all 6 answers
Response from Greg E | Property representative |
Hello Andy R, Thank you for your inquiry! Early check in is based on availability. We are more than happy to store your luggage with our Bellmen if early check in is not available. We look forward to welcoming you in... More
0
Votes
Room Tips
"Please please do a thorough check of your whole room before you drink out of any cups or sleep in the bed"
Read review
"Avoid this hotel they are desperate scam artists"
Read review
"Request a high floor. We were on 11 - and the view was spectacular. But higher would have been even better!"
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"Kids loved the roof top hot tub"
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