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Grand Hotel & Suites

2,101 reviews
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Traveller (713)
Room & Suite (241)
Pool & Beach (59)
Overview
  • Excellent52%
  • Very good33%
  • Average9%
  • Poor3%
  • Terrible3%
Travellers talk about
Free Wifi
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
All hotel details
Rooms
Mar. 11Mar. 12
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,101)Write a Review
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511 - 515 of 1,811 reviews
Reviewed 5 May 2016 via mobile

I stayed here for a conference. The location wasn't bad once you got out and walked around. It just seemed isolated at first. I felt pretty safe walking on my own early in the morning and then no concerns later. Parking was tight but okay....More

1  Thank ajy733
Response from Greg E, Manager at Grand Hotel & SuitesResponded 13 May 2016

Dear ajy733, Thank you for your recent stay at the Grand Hotel & Suites Toronto. We are sorry to hear we did not exceed your expectations. We appreciate you taking the time to comment on your experience, as we rely on guest feedback to improve...More

Reviewed 5 May 2016

The Grand is a very nice hotel. My husband and I traveled to Toronto from NY. I had called and made a few requests, a few days, prior to our arrival. I then called again, the night before we were to leave, to make sure...More

3  Thank julianna s
Response from Greg E, Manager at Grand Hotel & SuitesResponded 13 May 2016

Dear julianna s, Thank you for your recent stay at the Grand Hotel & Suites Toronto! We are thrilled to hear your stay went well and you were able to enjoy our amenities. We very much appreciate you taking the time to leave a detailed...More

Reviewed 2 May 2016

The Grand is a few blocks east of downtown, on a nondescript block in an area undergoing rapid redevelopment. Pluses include a rooftop hot-tub with great views, friendly staff and in-room microwave and fridge. Street noise is minimal. Minuses include a tiny desk which makes...More

1  Thank James G
Response from Greg E, Manager at Grand Hotel & SuitesResponded 13 May 2016

Dear James G, Thank you for your stay at the Grand Hotel & Suites Toronto. We very much appreciate you taking the time to share your comments. Only by guest feedback can we improve upon our services. I hope we can welcome you back to...More

Reviewed 29 April 2016

This was an excellent place to stay for our trip to Toronto. Room was very well kept and clean. Pool and hot tubs were well maintained. Free breakfast was better than most free breakfasts at chain hotels. Would definitely stay here again.More

Thank tmcavoy
Response from Greg E, Manager at Grand Hotel & SuitesResponded 3 May 2016

Dear tmcavoy, Thank you for your recent stay at the Grand Hotel & Suites! We are glad to hear you enjoyed your stay with us and we very much appreciate you taking the time to comment. We hope to welcome you back again soon! Warmly,...More

Reviewed 26 April 2016

This hotel is in a decent location, however, we were not impressed. Found the front desk staff to be a bit rude, ignored us at check in and went over to another staff maintenance person and we had to ask for help. It seemed like...More

2  Thank oscmj
Response from Greg E, Manager at Grand Hotel & SuitesResponded 29 April 2016

Dear oscmj, Thank you for choosing the Grand Hotel & Suites for your recent stay in Toronto. We are very sorry to hear our hotel did not live up to your expectations. We very much appreciate you taking the time to comment as your feedback...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Bar/Lounge
Breakfast included
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Spa
Heated pool
Indoor pool
Details
Price range
US$170 - US$469 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Family Hotel in Toronto
#14 Romantic Hotel in Toronto
#15 Spa Hotel in Toronto
#20 Luxury Hotel in Toronto
#20 Business Hotel in Toronto
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$170 - US$469 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Family Hotel in Toronto
#14 Romantic Hotel in Toronto
#15 Spa Hotel in Toronto
#20 Luxury Hotel in Toronto
#20 Business Hotel in Toronto
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (713)
Room & Suite (241)
Pool & Beach (59)
Dining (29)
Family and Play Areas (4)
Business Centre & Event Rooms (3)
Nearby
Downtown
At the heart of Toronto, Downtown is the destination
for cheap eats and fast fashion. Cut through by hip
and trendy Yonge Street, the vibe here is young, with
a strong student influence from the Ryerson University
Campus. As a result, the Downtown area is always in
flux: undergoing the construction of new facilities,
with fresh retail spaces and pop-up cafes. Home to
Toronto's largest indoor shopping mall, a number of
...More
Questions & Answers
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BigGeorge62
18 January 2018|
AnswerShow all 5 answers
Response from Kathy K | Reviewed this property |
I didn’t use their spa, I booked an outside company for a massage that was very relaxing. It was suggested by the person in charge of my Corp. account. My timing didn’t jive with their spa. If you need that information let... More
1
Vote
Amaurys L
11 July 2017|
AnswerShow all 4 answers
Response from Greg E | Property representative |
Hello Amaurys L, Thank you for your inquiry. Underground overnight parking is available for $19.00 plus tax per night. We look forward to welcoming you to the Grand Hotel!
1
Vote
Andy R
8 July 2017|
AnswerShow all 6 answers
Response from Greg E | Property representative |
Hello Andy R, Thank you for your inquiry! Early check in is based on availability. We are more than happy to store your luggage with our Bellmen if early check in is not available. We look forward to welcoming you in... More
0
Votes
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12345621
Room Tips
"Higher room on South side. If you want less noise from heat/cooler put it on low for sleeping."
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"it is a "growing City so no matter the place, save for a $$$$ waterfront hotel, you will see new..."
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"Please please do a thorough check of your whole room before you drink out of any cups or sleep in the bed"
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"Avoid this hotel they are desperate scam artists"
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