DoubleTree by Hilton Hotel Toronto Downtown
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US$166
Fully refundable before 23-04-08
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US$188
US$161
Fully refundable before 23-04-08
Booking.comUS$166
TravelocityUS$166
ZenHotels.comUS$188
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About
#58 of 140 hotels in Toronto
Location
Cleanliness
Service
Value
A landmark hotel in the heart of downtown Toronto located at 108 Chestnut St., Toronto in the city's business hub. Conveniently located close to major Government Offices, Nathan Phillips Square, City Hall, World Class Hospitals, Universities, US Consulate & Diplomatic Missions, Toronto's Eaton Centre, Yonge/Dundas Square, TTC subway, underground PATH, major attractions and points of interest. The hotel features 490 modern non-smoking guest rooms including 34 suites. The standard guestrooms consist of the choice of standard king, queen, or two double beds. The 26 two-room suites boast kitchenettes and separate living area, are ideal for extended stays or guests looking for additional space. The hotel also has 4 Junior Suites which have an open-concept layout with kitchenettes as well as 4 Executive Suites, all of which are located on the 25th and 26th floors. The suites are large enough to accommodate intimate corporate meetings or receptions.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle tours
Walking tours
Children's television networks
Car park
Wifi
Indoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Highchairs available
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
ATM on site
Umbrella
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Refrigerator
Cable / satellite TV
Bath / shower
Interconnected rooms available
Room service
Safe
Telephone
Bottled water
Iron
Laptop safe
Wake-up service / alarm clock
Flatscreen TV
On-demand films
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
City View
Languages Spoken
English, French, Spanish, Chinese and 9 more
Location
100Great for walkers
Grade: 100 out of 100
223Restaurantswithin 0.5 km
27Attractionswithin 0.5 km
Contact
108 Chestnut Street, Toronto, Ontario M5G 1R3 Canada
Getting there
St. PatrickToronto Rapid Transit3 min
OsgoodeToronto Rapid Transit6 min
Rental CarsSee car hire from US$26/day
2882Reviews66Q+A100Room tips
Reviews
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I stayed here for three nights. We had no real winter down in NYC so I flew up here and I was no disappointed. Came in time for the blizzard. Outside my window the snow was coming down from early evening into the early morning on Saturday. I was out a lot so I did not spend much time in the room. A short walk from Eaton Centre off Dundas Street. One benefit of staying here short term is you really don't need to ride the trains. You can even walk to Union Station by making a right on Bay Street then keep going south. A guest told me there was thunder during the night. I did not hear anything but I did see it in the news about the loud thunder. Maybe I got a soundproof room? No noise was able to penetrate the room.
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Date of stay: March 2023Trip type: Travelled solo
Value
Location
Service
Room Tip: Walking distance from Eaton Centre about 10 minutes or less.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favourite
I spent two nights here in July. The hotel was very nice. I've stayed in all of the other Hilton brands in Toronto over the past four years, and the staff at this hotel was the best. Everyone I encountered was very friendly and helpful. Unlike the Hilton in Toronto, the DoubleTree still offers a wonderful breakfast for their Hilton Diamond members. The buffet was really good, and the staff was very friendly. I had dinner at their hotel restaurant on my first night, and it was very good as well. I liked the ability to self-park in their garage underneath the hotel as compared to the valet service at other Toronto hotels. It was nice being able to retrieve my vehicle as needed and not have to wait for the valet. Last but not least - their chocolate cookies are incredible!…
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Date of stay: July 2022Trip type: Travelled on business
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Umesh Srivastava, General Manager at DoubleTree by Hilton Hotel Toronto Downtown
Responded Jul. 27, 2022
Dear James, Thank you so much for providing us with such a great review. We are very happy that you have enjoyed your time at our hotel. It was truly a pleasure to have you with us. We hope that we will see you once again in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent downtown location close to shopping, sights, and vast array of dining options. Staff was friendly and helpful, even at 5:30am. Rooms are clean and tight, beds comfy, and bathrooms immaculately kept with excellent water pressure!
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Review collected in partnership with DoubleTree by Hilton
Date of stay: March 2023Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
My wife and I were there with our granddaughter rom March 13-15. We upgraded our room to a suite. Everyone at the hotel was very nice. The only problem we had, which we thought was a big deal was that my wife tried to take a bath on the first night in the jacuzzi tub in the room and it was dirty. We reported it to the management and asked them to take care of it when they cleaned the room the next day. They never cleaned the room at all. Everyone apologized, but no one offered any compensation for our inconvenience. We were very disappointed in this part of the stay and would probably not stay at this hotel again
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Staying in a business type hotel during the week with an active 5-year-old might seem like a recipe for disaster. But the staff of the hotel is absolutely a kindest and friendliest crew you could ask for. From the friendly lobby staff to the restaurant wait staff - everyone was warm and welcoming. The pool was great. The location is minutes from the Eaton Center and the Subway. You don’t need a car. We upgraded to a suite and the set up was great. Again, I cannot say enough wonderful things about every staff member!
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Date of stay: March 2023Trip type: Travelled with family
Room Tip: The garage is terrifying. Restaurants everywhere!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Umesh Srivastava, General Manager at DoubleTree by Hilton Hotel Toronto Downtown
Responded 2 weeks ago
Dear Valued Guest, Thank you for your glowing review and recommendation! We are thrilled to hear you enjoyed your overall stay. Thank you for the compliments on our service and accommodations. We look forward to welcoming you back again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nice room with fridge and microwave. A bit dated furniture but clean and well looked after. The heating system was a bit loud but the noise level in the hotel was more than reasonable. The location of the hotel is excellent giving you easy walking distance to the downtown core. Staff were very helpful. Breakfast was very good and we will definitely use this hotel again. There are definitely nicer hotels but price point this hotel is very good.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Umesh Srivastava, General Manager at DoubleTree by Hilton Hotel Toronto Downtown
Responded 2 weeks ago
Dear Valued Guest, Thank you for the compliments on our service. I will definitely let the team know that their efforts and hard work were noticed and appreciated. Your feedback is very important to us, and we really appreciate the time that you have spent on completing your review. We will keep your comments in mind as we constantly look for new ways to improve our guests' experience. Thank you for choosing the Doubletree by Hilton Toronto Downtown, your hotel of choice and our team looks forward to you staying with us again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This Hotel has great location. We arrived by train and it was a $10 ride to hotel, and $12 ride to the Aquarium. We could also walk to the Theatre from this location both ways. If you want request a higher floor for more sites. Has a market in Location. Great front desk staff and restaurant bar staff. They went out of their way to make us feel welcome both at night for Dinner and drinks as well as at breakfast time. You can order off the menu or they have breakfast buffet. We will stay again on our next visit to Toronto.
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Date of stay: February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Umesh Srivastava, General Manager at DoubleTree by Hilton Hotel Toronto Downtown
Responded 3 weeks ago
Byron, Thank you so much for providing us with such a great review. We are very happy that you have enjoyed your time at our hotel. It was truly a pleasure to have you with us. We hope that we will see you once again in the near future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
This hotel was all right. It was extremely busy a lot of people at the party, especially on the weekends due to it being downtown so you will deal with exceptional noises and people fighting in the foyer with guest services because of being kicked out. There was no coffee maker or microwave in our room, which I thought was very strange for paying a $300 for the night. We woke up with bites on us we did not have previous. I told the front desk and they kept belittling me telling me no that's not from them. I'm not sure what it was that bite is. I'll attach the photos of them. We were given a choice of 2 free breakfast and the other 2 would have to pay. We did eat and half to pay 60$ for two people to pay as it's 29.99 for the buffet. The buffet is impeccable, though well worth the price. I find this hotel was overpriced and over rated for something this much. You could find better.…
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Date of stay: February 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Umesh Srivastava, General Manager at DoubleTree by Hilton Hotel Toronto Downtown
Responded 3 weeks ago
Zoee, Thank you for sharing your comments on your recent stay with us. Guest satisfaction is extremely important to us, and we appreciate your comments as it helps us to improve our overall guest experience. We hope to have the opportunity to host you again on your next trip to Toronto so we may provide you with an overall better experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
1. Received a notification my room was ready from the Hilton Honors app. So I Uber over to find out they just want to charge for early checkin. Don’t waste your time they are eager to try to charge for everything and are not friendly and staff were coughing, not sure why they don’t follow Hiltons policies 2. Room was not clean, stains on surfaces, mirrors, tub etc. they said they would send someone, never saw any resolution 3. Returned after meetings and ready for bed, well the sheets look funny. Turns out the fitter sheet is turned inside out. It was late and so tried to start changing myself and there by the mattress is a thick layer of dust. So much dust that this room could not have been deep cleaned in years. 4. Loud humming and siren sounds all night, avoid avoid avoid if you have any trouble sleeping. So many problems, limited to no resolution by staff onsite, solutions like I can change the sheets myself. What service. Oh and a final kicker. They charged me at check in, $50 but later changed it to $78.50 for some reason. I did not consent to that and didn’t sign anything. I did not authorize further charges. Basically avoid, do not book. The messages of response to people’s complaints on here are ridiculous as I am on property still and could not get any resolution so if you can’t fix things while on property you certainly can’t fix with a message following. Overall 0 stars, everything terrible and I am sure there will be more horribleness. The government needs to do something about hotels taking advantage like this to charge us like this and not even providing the basics of a clean room or properly made bed with fresh linens and towels. There are a lot of better hotels in this category in Toronto in this price bracket, that are similar in price but an overall better experience staff wise and from quality. Hopefully Hilton removes there name from this property as it is the worst one in their books. Showcasing lovely stains on the bedding and check out the dust. The whole room was not properly cleaned but as you can see the bed was inside out.…
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Date of stay: March 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Umesh Srivastava, General Manager at DoubleTree by Hilton Hotel Toronto Downtown
Responded 3 weeks ago
Dear Valued Guest, Thank you for taking the time to review our hotel. I’m sorry we were not able to provide you with a great experience during your recent stay. Your satisfaction is very important to us and we appreciate your feedback. Please be assured that this is not the standard that we aspire to and we will share your concerns with the appropriate members of our team moving forward. We hope you allow us the chance to share a more positive experience with you soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Where do I begin... When we arrived to our room we had no power, no lights, noting worked. We went down to reception about the issue and then maintenance said that it was our fault (saying we tripped the power by plugging something in) event though we hadn't even put our bag in the room. There were long strands of dark hair on the shower wall and around the sink and long strands of hair in one of the beds (both of us are blonde). We asked if this could be cleaned and it took asking 4 times for it to be cleaned. We asked reception to ask another guest to keep the noise down as they were screaming and shouting down the hallway at 1am in the morning and they did noting (this happened 3 nights in a row). When checking out I got assaulted by an intoxicated man in the lobby and both reception and security did noting to assist while dealing with this situation. Our say totalled $2500 and shortly after arriving home I was charged an additional $2300. I then had to fight with the hotel and Hilton themselves to get this issue sorted. I was spoken down to like I was a child by many of the people I spoke to. It got to the point where I said I would be contacting the local government authority that they then refunded me the extra funds and stopped all communication with me. Would never stay here or another Hilton branded hotel again.…
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Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Umesh Srivastava, General Manager at DoubleTree by Hilton Hotel Toronto Downtown
Responded 3 weeks ago
We are so sorry to hear about the issues you had at DoubleTree by Hilton Hotel Toronto Downtown. Could you please contact us at https://help.hilton.com/s/contactsupport or call our team at (416) 977-5000? We would love to investigate further and follow up with you. Thank you so much for leaving us a review.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$210 - US$389 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
metropolitan hotel toronto
FORMERLY KNOWN AS
The Metropolitan Hotel
LOCATION
CanadaOntarioTorontoDowntown / Bay Street Corridor / Old Toronto
NUMBER OF ROOMS
490
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Claim Your ListingDoubleTree by Hilton Hotel Toronto Downtown - UPDATED 2023 Prices, Reviews & Photos (Ontario) - Tripadvisor
Frequently Asked Questions about DoubleTree by Hilton Hotel Toronto Downtown
Which popular attractions are close to DoubleTree by Hilton Hotel Toronto Downtown?
Nearby attractions include Four Seasons Centre for the Performing Arts (0.4 km), Old City Hall (0.5 km), and Nathan Phillips Square (0.3 km).
What are some of the property amenities at DoubleTree by Hilton Hotel Toronto Downtown?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at DoubleTree by Hilton Hotel Toronto Downtown?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at DoubleTree by Hilton Hotel Toronto Downtown?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at DoubleTree by Hilton Hotel Toronto Downtown?
Yes, a parking garage, paid private parking on-site, and secured parking are available to guests.
What are some restaurants close to DoubleTree by Hilton Hotel Toronto Downtown?
Conveniently located restaurants include Adega, JOEY Eaton Centre, and Sansotei Ramen.
Are there opportunities to exercise at DoubleTree by Hilton Hotel Toronto Downtown?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at DoubleTree by Hilton Hotel Toronto Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Does DoubleTree by Hilton Hotel Toronto Downtown offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at DoubleTree by Hilton Hotel Toronto Downtown?
The staff speaks multiple languages, including English, Spanish, French, German, Chinese, Hindi, and Thai.