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DoubleTree by Hilton Hotel Toronto Downtown

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#32 of 132 Hotels in Toronto
Certificate of Excellence
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DoubleTree by Hilton Hotel Toronto Downtown
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1,625 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel Toronto Downtown
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Showing 1,440: English reviews
Reviewed 12 January 2016

Hello fellow Businessman and travelers I am traveling from work every month and staying about 100 nights a year in hotels, where i spend in Canada about half of this period especially in Toronto. What happened to me tonight was something i have never experienced in my whole life while staying at hotels and especially at the Hilton. In the...

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Helpful?
Thank Ran E
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this review

Dear Ran E Thank you very much for taking the time to post your review and I am very sorry for the inconveniences that you faced here but mostly because it appears that we did nothing to "Make it Right" for you and that is our policy. I am going to ask that you please contact our Front Office Manager...

Mississauga, Canada
Reviewed 10 January 2016 via mobile

My boyfriend and I stayed in this beautiful hotel for a night and we loved it. Convenient location. Walking distance to everything in downtown. The staff is very nice and helpful. They greeted and made us feel very welcome. The rooms are pretty decent size. Very clean and well maintained. We got complimentary kit toiletries, because we found out we...

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Helpful?
1Thank Mira_Canada
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this review

Dear Mira_Canada Thank you so much for taking the time to post your review of our hotel and I am so happy that you had a great stay and that our team members were nice and helpful and that you also found our wonderful location very convenient., Thank you very much for choosing to stay with us and we hope...

Region of Waterloo, Canada
Reviewed 10 January 2016

First off I would like to say that I have had nothing but positive experiences at other Hilton’s and their higher brands. This hotel was great in terms of location, furniture, cleanliness, and interior design (except the underground parking, but that is hard for Toronto), but in terms of service and management I was not impressed. Upon check-in I was...

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Helpful?
1Thank p32patel
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this review

Dear p32pate Thank you so much for taking the time to post your review of our hotel and I am so sorry that you had such a poor experience with us, our Front Office manager would certainly like to talk with you about your stay so if you have a moment, please contact him at matt.scriven@hilton.com and please give him...

Rochester, New York
Reviewed 9 January 2016

I simply can't say enough about our stay over the New Year's Weekend. We booked early and received a wonderful room rate and loved the two night stay so much that we added another night to our mini-vacation. The entire staff was warm, receiving, professional and willing to meet our needs. The front desk made our experience a pleasant, worry...

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Helpful?
Thank Travelpapi153
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this review

Dear Travelpapi153 Thank you so much for taking the time to post your review of our hotel and I am so happy that you had a wonderful New Years weekend with us and that our team members and fantastic location made such a great impression on you. Thank you very much for choosing to stay with us and we hope...

London, United Kingdom
Reviewed 5 January 2016

We arrived at this hotel Christmas day having travelled from the UK. We were staying 3 days, leaving for 1 night and then returning for 3 more days including New Years Eve. On arrival we found the hotel reception to be very welcoming and the Check in desk Clerk was very efficient and helpful. Our Suite was a good size...

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Helpful?
Thank Dave M
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this review

Dear Dave M Thank you very much for taking the time to post your review of our hotel and to share your feedback about your recent stay with us. I am so happy that you had a wonderful stay at our hotel and that you felt safe and secure, we do take that very seriously here and sometimes guests get...

Barrie, Canada
Reviewed 4 January 2016

Amazing service, staff were so helpful and kind, so surprised by the warm cookies that are provided during check in. Rooms are a fair size, and extremely clean and comfortable. Would definitely recommend to anyone, whether for business or leisure. Warm, welcoming feeling for every individual

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Sara F
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this review

Dear Sara F Thank you very much for taking the time to post your review of our hotel and to share your feedback about your recent stay with us. I am so pleased that you found our service amazing and our hotel clean and comfortable. Thank you for choosing to stay with us and we hope to welcome you back...

Toronto, Canada
Reviewed 2 January 2016

We stayed here for a Company Holiday party and decided to make it a weekend. The room was very clean but a little smaller than some we have been used to. The event was very good and the banquet room nicely decorated. Food in the hotel is a little pricey, but is always excellent. Staff very friendly also. The underground...

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Helpful?
Thank JKBAK
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this review

Dear JKBAK Thank you very much for taking the time to post your review of our hotel and to share your feedback about your recent stay with us. I am very happy that you had a great time at your function and that you enjoyed our food and our friendly service. Thank you for choosing to stay with us and...

New York City, New York
Reviewed 30 December 2015

The property is located in a central location in Toronto. Close to everything. The building and rooms are nice and pleasant. Modern and urban sophistication. I have stayed here twice in the past 4 months for a total of 13 days. What stands out in my mind is how ALL of the employees of this hotel treat ALL of the...

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1Thank PBeckerle
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this review

Dear PBeckerle Thank you very much for taking the time to post your review of our hotel and to share your feedback about your recent stay with us. I am so happy that you had a great stay with us and that our great staff stood out to you, it is an absolute pleasure to share this review with them...

Toronto, Canada
Reviewed 30 December 2015

We were there for our wedding anniversary. The rooms were small, housekeeping were terrible..we had to beg for extra towels. We used a gift certificate for one night and our credit card was charged two weeks later!! They stated that the certificate was invalid. I am completely disgusted!

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Helpful?
1Thank Emma S
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this review

Dear Emma S Thank you very much for taking the time to post your review of our hotel and to share your feedback about your recent stay with us. I am sorry that you have had such a poor experience with us. It seems very strange to me that we would tell you your certificate is invalid at the time...

Toronto, Canada
Reviewed 30 December 2015 via mobile

We pro-booked through a third party. Once we arrived because I didn't have photo ID they refused to check us in. I had to make 3 long distance calls for 45 minutes so someone would change the name yo my husband's. The rooms are very small for Toronto but clean and well located

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Helpful?
Thank L0uiseC
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this review

Dear L0uiseC Thank you very much for taking the time to post your review of our hotel and to share your feedback about your recent stay with us. I am sorry that you were inconvenienced however we take security very seriously and we will only check in a guest if their name is on the reservation. On behalf of myself...

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Staying in Downtown

Neighbourhood Profile
Downtown
At the heart of Toronto, Downtown is the destination for cheap eats and fast fashion. Cut through by hip and trendy Yonge Street, the vibe here is young, with a strong student influence from the Ryerson University Campus. As a result, the Downtown area is always in flux: undergoing the construction of new facilities, with fresh retail spaces and pop-up cafes. Home to Toronto's largest indoor shopping mall, a number of vintage cinemas, and a healthy nightlife centered on the area's Distillery District bar and clubs near the East End, it's both an easygoing daytime spot and a popular party place after sunset. It also features some of Toronto's best outdoor landmarks, including Yonge-Dundas Square and the Nathan Phillips Square: perfect for a concert, a skate, or a relaxing sit-down.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to The Doubletree by Hilton Toronto Downtown. This full service hotel is located at the heart of the city’s financial, research, entertainment, dining and shopping districts. The hotel has a total of 486 modern contemporary fully renovated guest rooms including 34 suites and luxury suites with windows that open. In room amenities include high speed wireless internet access, in room work desk and voice mail, complimentary newspaper delivered to your room, on command in room movie, music and video games. The hotel boasts two 4 Diamond rated restaurants, namely Hemispheres Restaurant and Bistro and Lai Wah Heen. Additional hotel amenities include indoor pool, a brand new state of the art fitness center and business center. The hotel has 13,000 square feet of event space and is well known in the city for its exceptional and professional catering service for both business and leisure events including weddings. The hotel is walking distance to numerous Fortune 500 Companies, the University of Toronto, several world renowned hospitals including Mount Sinai, The Hospital for Sick Children and Toronto General, Queens Park, the Law Society of Upper Canada, Ontario Art Gallery, CN Tower, Royal Ontario Museum, Mars Center, US Consulate, Canadian Opera Company. Hockey Hall of Fame, Eaton Shopping Center, Rogers Center and Air Canada Center are also easily accessible. The hotel is minutes from Union Station, easily accessible off the Gardiner Expressway, Billy Bishop Toronto Island Airport as well as 40 minutes from Pearson International Airport. As one enters the grand lobby with its cascading staircase, one is immediately welcomed by the gracious staff, ready to offer the exceptional quality service for which the hotel is known. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Toronto Downtown

Address: 108 Chestnut Street, Toronto, Ontario M5G 1R3, Canada (Formerly The Metropolitan Hotel)
Region: Canada > Ontario > Toronto > Downtown
Price Range: $205 - $385 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Toronto Downtown 3.5*
Number of rooms: 486
Reservation Options:
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Also Known As:
Metropolitan Hotel Toronto
DoubleTree By Hilton Hotel Toronto Downtown Ontario
Hotel Style:
#29 Romantic Hotel in Toronto
#30 Business Hotel in Toronto
#30 Family Hotel in Toronto
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Toronto Downtown staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Hotel Toronto Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a king room if you like a spacious room”
 of 5 bubbles BennyLondonON, 1 Mar 2017 | Read review
“Ask for a room with a view of the CN Tower, if available.”
 of 5 bubbles downsieny, 1 Mar 2017 | Read review
“Quieter rooms are away from elevator and ice machines.”
 of 5 bubbles PierceyL, 25 Feb 2017 | Read review
“was on 12th floor-very quiet”
 of 5 bubbles patb663, 28 Jan 2017 | Read review
“Ask for a room away from the elevators.”
 of 5 bubbles merlyn777, 22 Jan 2017 | Read review
5 of 5