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Shangri-La Hotel Toronto

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1,006 Reviews from our TripAdvisor Community

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There are newer reviews for Shangri-La Hotel Toronto
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Showing 957: English reviews
Ancaster, Canada
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 weeks ago

This is an excellently appointed high end hotel. The rooms are high tech and come with great amenities. The staff are efficient and provided top notch customer service. We did have a problem at check in as they weren't able to find our reservation; however this was resolved in about 15 minutes and the clerk checking us in did an... More 

Review collected in partnership with shangri-la.com

Helpful?
1 Thank Hank V
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear Hank V, We greatly appreciate the time and effort taken to share this kind feedback. I am very glad to hear that you had a memorable experience at the Shangri-La hotel, Toronto. I appreciate your comments and I will be sharing your review with our entire team. We look forward to welcoming you back again soon. With best regards,... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

Stayed at the Shangri-La for one night on a recent business trip. Check-in was very smooth and professional. Received an upgrade to a gorgeous suite with two beautiful marble bathrooms and delightful city views. Concierge provided excellent service. Unfortunately the lobby restaurant had a live band making it very difficult to conerse with the hotel staff. The restaurant attached to... More 

Helpful?
1 Thank Anna F
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear Anna F, We greatly appreciate the time and effort taken to share this kind feedback. I am very glad to hear that you had a memorable experience at the Shangri-La hotel, Toronto. I appreciate your comments and I will be sharing your review with our entire team. We look forward to welcoming you back again soon. With best regards,... More 

London, United Kingdom
Level Contributor
112 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 3 weeks ago via mobile

The hotel is located centrally within walking distance of the main shopping area and CN tower, the rooms were spacious and clean with all modern technology available. The food options within the hotel were very good and the staff were helpful and always willing to assist. I would definitely stay at this hotel again.

Helpful?
1 Thank Angela J
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear Angela J, Thank you for your kind review. I am very pleased to hear that you enjoyed our rooms and the fine details we present to make your experience a memorable one. We look forward to welcoming you back again soon. With kind regards, Jens Moesker More 

Chicago
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 weeks ago

I'm taking the time to write a review on this hotel in hopes that other travelers may have an experience like us. My wife and I were looking for a weekend get away and a break from the kids as well as have some couple's time. The room was a one bedroom suite which meant it obviously had a bedroom,... More 

Helpful?
1 Thank Roger E
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear Roger E, Thank you for your kind review. I am very glad to hear that you enjoyed a weekend getaway at the Shangri-La hotel, Toronto. Thank you for your kind words and I am pleased to know that we were able to make your experience a memorable one. We cannot wait to welcome you back again soon. With kind... More 

Saint John, Canada
Level Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 weeks ago via mobile

This hotel is amazing. It has a great restaurant in the lobby and the rooms are sizeable. The pool and fitness areas are great and it is a central location. However, it is pricy.... You get what you pay for.

Helpful?
1 Thank criticalconsumer2015
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear criticalconsumer2015, I would like to thank you for choosing Shangri-La hotel, Toronto. I am very pleased to hear that you enjoyed your experience at our hotel. Please know that I have shared your kind words with the entire team. We look forward to welcoming you back in the near future, should the opportunity arise. With best regards, Jens Moesker More 

Singapore
Level Contributor
254 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 3 weeks ago via mobile

Stayed 3 nights, great venue, very comfortable. Bar on ground floor had music nightly. Outstanding service, including concierge who arranged day trip and private driver to Niagara Falls. Room was very comfortable and spacious.

Helpful?
1 Thank TcarlGren
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear TcarlGren, I would like to thank you for choosing Shangri-La hotel, Toronto. We are thrilled to hear that you enjoyed your experience at our hotel. Please know that I have shared your kind words with the entire team. We look forward to welcoming you back in the near future, should the opportunity arise. With best regards, Jens Moesker More 

Milan, Italy
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago

I work with the Shangri-La both in a corporate setting and on a personal setting. All encounters have been very professional, hospitable, and beyond what is expected. The staff is very courteous and I enjoy visiting the hotel for both personal and professional reasons. If you're looking for a solid place to stay, I recommend the Shangri-La. They will go... More 

Helpful?
1 Thank Daphne W
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Thank you for your kind review. I am very glad to hear that you enjoyed our friendly staff and the fine details we present to make your experience a memorable one. We cannot wait to welcome you back again soon. With kind regards, Jens Moesker More 

Richmond, Virginia
Level Contributor
137 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 4 weeks ago

The Shangri-La Hotel has all the amenities that you want in a nice hotel. Beautiful large room, gorgeous bathroom, nice bath products, great fluffy robe, etc. Great Location. We had a great four night stay. The only thing that was an issue is that one of the four days there was construction going on somewhere within the building. Jackhammering or... More 

Helpful?
1 Thank Callaway14
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear Callaway14, Please accept my sincere apologies in regards to your experience at our hotel. Thank you for bringing your concerns to my attention as this gives us an opportunity to improve our services to our valued guests. Kindly know that I have shared your feedback with our respective managers as well as our entire team. I hope these incidents... More 

Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 weeks ago via mobile

Expensive Service was good by most Tea is filled by staff so it is a bit slow and there is a 7.50 charge for tea on top of high tea food Very expensive but expected at this sweet hotel Atmosphere and piano were great Julia was a great server as was Priscila

Helpful?
1 Thank Amanda B
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear Amanda B, Thank you for your kind review. I am very pleased to hear that you enjoyed our friendly staff and the fine details we present to make your experience a memorable one. We hope to welcome you back to Shangri-La hotel, Toronto again soon. With kind regards, Jens Moesker More 

Ohiopyle, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago via mobile

This place has everything you need! Comfort and convenience bundle into one! Location is close to things of interest. Will be back! Great owners. Greater staff! Cannot wait to bring my girlfriend next time!

Helpful?
1 Thank yuhoo33
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear yuhoo33, I would like to thank you for choosing Shangri-La hotel, Toronto. We are very pleased to hear that you enjoyed your experience at our hotel. Please know that I have shared your kind words with the entire team. We look forward to welcoming you back in the near future, should the opportunity arise. With best regards, Jens Moesker More 

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Staying in Downtown West

Neighbourhood Profile
Downtown West
Downtown West is home to Toronto's gorgeous Inner Harbor, and is a must-visit for lovers of art and the outdoors. The area's rich cultural heritage is celebrated by a number of monuments and museums, giving the neighborhood a mature feel. As a premier destination for modern art, people here stroll through the cool contemporary pieces at the Power Plant, enjoy the outdoor installations along Queen's Quay and Canoe Landing, and picnic among the zany designs of the Toronto Music Garden. The waterfront itself is often suffused with bikers and joggers, and the harbor is always packed with classic ships with masts raised. The vintage boats and ferries to the Toronto Islands make for a charming contrast against Downtown West's backdrop of skyscrapers, condos, and food trucks serving up hot, fresh fare to locals on the go. The area has a peaceful energy, and is popular with tourists and Torontonians alike.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
This 202-room luxury hotel is situated in a new 66-storey tower on University Avenue at Adelaide Street. Shangri-La Hotel, Toronto occupies the first 17 floors of this development, which incorporates the historic "Bishops Block"- one of the oldest remaining buildings in Toronto. ... more   less 

Additional Information about Shangri-La Hotel Toronto

Address: 188 University Avenue, Toronto, Ontario M5H 0A3, Canada
Region: Canada > Ontario > Toronto > Downtown West
Price Range: $442 - $652 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Toronto 5*
Number of rooms: 202
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Shangri-La Hotels and Resorts, Orbitz, Priceline, Travelocity, Cancelon, Odigeo and Jetsetter so you can book your Shangri-La Hotel Toronto reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La Hotel Toronto Ontario
Hotel Style:
#1 Family Hotel in Toronto
#3 Business Hotel in Toronto
#6 Romantic Hotel in Toronto
#6 Spa Hotel in Toronto
#9 Luxury Hotel in Toronto
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel Toronto staff and other travellers.
19 questions
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Questions? Get answers from Shangri-La Hotel Toronto staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Executive floor”
 of 5 bubbles PETER1290, 1 Dec 2016 | Read review
“Some of the views from the higher floors is amazing.”
 of 5 bubbles ronalds307, 29 Nov 2016 | Read review
“I believe there are some spectacular spa rooms with " outside" tub”
 of 5 bubbles J3088JZmikep, 26 Nov 2016 | Read review
“Ask for a room with a bathroom tub facing the city!”
 of 5 bubbles 99daphnew, 8 Nov 2016 | Read review
“High up - for a good view”
 of 5 bubbles Callaway14, 7 Nov 2016 | Read review
5 of 5
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