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Shangri-La Hotel Toronto

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#9 of 132 Hotels in Toronto
Certificate of Excellence
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1 room 2 adults 0 children
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Shangri-La Hotel Toronto
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1,048 Reviews from our TripAdvisor Community

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Showing 999: English reviews
Guelph
Reviewed 15 October 2016

We booked a one night stay to celebrate our anniversary and the Shangri-la was the perfect choice. Check in was flawless, the lobby was beautiful, staff was so accommodating. I am now in love with the Shangri-La! We booked a Hammam and massage at the spa and even that was beyond my expectations. The spa was beautiful and peaceful. We...

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Helpful?
1Thank Tina L
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear Sam&Libby62, I would like to thank you for choosing Shangri-La Hotel, Toronto. We are so pleased to hear that you enjoyed your experience at our hotel and at the Spa. Please know that I have shared your kind words with the entire team. Thank you again for your review. We look forward to welcoming you back in the near...

Reviewed 13 October 2016

We spent 2 nights in one of the suites and found it remarkable. The bedding was top quality and amazingly comfortable. The suite contained 1 1/2 baths which was very useful and a plus. We even had an IPad at our disposal and a built in Tv in the bath mirror. The food at breakfast and lunch was 5 star...

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2Thank Mike O
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear Mike O, I would like to thank you for choosing Shangri-La Hotel, Toronto. I appreciate the review you wrote very much and I have shared your kind words with the entire team. Thank you again for your comment. We look forward to welcoming you back in the near future, should the opportunity arise. With best regards, Jens Moesker

Asheville, North Carolina
Reviewed 12 October 2016

What A fabulous room! I asked for a firm mattress and I got it. The room was so clean and so neat. I can't say enough about how great this hotel is. I wish there was one in every state in America, I would definitely stay again and again and again!

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1Thank Eileen V
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear Eileen V, Thank you for your kind review. I am very pleased to hear that you enjoyed our rooms and the fine details we present to make your experience a memorable one. We cannot wait to welcome you back to Shangri-La hotel, Toronto again soon. With kind regards, Jens Moesker

Lethbridge, Alberta, Canada
Reviewed 12 October 2016

We had a beautiful room with a downtown view. The hotel was very lovely. The staff was amazing. The location was terrific. We had easy access to restaurants, shopping and the tourist attractions. My husband really enjoyed the fitness center as he often struggles to keep up his work out routines in hotels. This fitness center had all he needed...

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1Thank 19Kell72
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear 19Kell72, Thank you for your kind review. I am very pleased to hear that you enjoyed our friendly staff and the fine details we present to make your experience a memorable one. We cannot wait to welcome you back to Shangri-La hotel, Toronto again soon. With kind regards, Jens Moesker

Richmond Hill, Ontario
Reviewed 11 October 2016

Phenominal staff! Every staff member goes above and beyond to ensure your total satisfaction and an enjoyable experience. The Bosk (restaurant) chef is amazing. I have many food allergies and he was able to make delicious and fresh food for every meal.

Review collected in partnership with shangri-la.com
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2Thank RChr02
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear RChr02, Thank you for your kind review and I am thrilled to hear you enjoyed your stay with us and your experience in Bosk restaurant. Please know that I will be sharing your feedback with our entire team and I hope to welcome you back again soon. With best regards, Jens Moesker

San Diego, California
Reviewed 8 October 2016

We had the pleasure of staying one evening at the Shangri-La in room 918. Upon arrival we greeted by a lively lobby and bar area - it was Friday night. The check in process was swift and informative. Our room was clean and very modern with a king size bed that looked out to other buildings and streets below. I...

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Helpful?
2Thank Geoff G
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear Geoff G, Thank you for your kind review. I am very pleased to hear that you enjoyed our friendly staff and the fine details we present to make your experience a memorable one. We cannot wait to welcome you back to Shangri-La hotel, Toronto again soon. With kind regards, Jens Moesker

Pittsburgh
Reviewed 5 October 2016

Shangri-La Toronto was perfect for our stay in Toronto. The hotel room and especially the bathroom were beautiful. Could not say enough great things about the staff! Very helpful and considerate. I had coffee delivered in the morning and I was coughing, he asked if he could get me hot water & tea for my cold. The valet's gave us...

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1Thank lovethelindo
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear lovethelindo, I would like to thank you for taking the time to write a review. We are very pleased to hear that you enjoyed your stay with us. Kindly know I have shared your kind words with the entire team. Thank you again for your comments. We look forward to welcoming you back in the near future, should the...

Atlanta, Georgia
Reviewed 4 October 2016

Visiting family over a long weekend we decided to treat ourselves to a last night in Toronto's Shangri-La Hotel. There was nothing we asked for that we didn't receive. So Worth It. We'll be back soon!

Review collected in partnership with Shangri La Hotels
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2Thank JonelleRenee
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear JonelleRenee, Thank you for taking the time to write a review. I appreciate your kind words in regards to your stay. We hope to have an opportunity to welcome you back again soon. With best regards, Jens Moesker

Reviewed 3 October 2016

The hotel provided everything. The rooms had every amenity you could think of, and very high-tech. Staff was friendly and most helpful. We had a wonderful stay and fabulous food in a vibrant city. October is the ideal time to visit. Just sorry the Blue Jays weren't playing at home while we were here.

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1Thank Sally T
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear Sally T, I would like to thank you for choosing Shangri-La hotel, Toronto and for taking the time to write a review. I very much appreciate your comments and I have shared your kind words with the entire team. We look forward to welcoming you back in the near future, should the opportunity arise. With best regards, Jens Moesker

Clarence, New York
Reviewed 2 October 2016

Extremely clean. Staff is very friendly and helpful. They anticipate your every need before you ask. The decor is impressive and very luxurious. This is rated as a five star hotel and has earned every star. The room was quite, very comfortable, and tastefully decorated.

Review collected in partnership with shangri-la.com
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3Thank maryannbuckley23
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear maryannbuckley23, Thank you for your kind review and I am thrilled to hear you enjoyed your stay with us. Please know that I will be sharing your feedback with our entire team and I hope to welcome you back again soon. With best regards, Jens Moesker

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Staying in Downtown West

Neighbourhood Profile
Downtown West
Downtown West is home to Toronto's gorgeous Inner Harbor, and is a must-visit for lovers of art and the outdoors. The area's rich cultural heritage is celebrated by a number of monuments and museums, giving the neighborhood a mature feel. As a premier destination for modern art, people here stroll through the cool contemporary pieces at the Power Plant, enjoy the outdoor installations along Queen's Quay and Canoe Landing, and picnic among the zany designs of the Toronto Music Garden. The waterfront itself is often suffused with bikers and joggers, and the harbor is always packed with classic ships with masts raised. The vintage boats and ferries to the Toronto Islands make for a charming contrast against Downtown West's backdrop of skyscrapers, condos, and food trucks serving up hot, fresh fare to locals on the go. The area has a peaceful energy, and is popular with tourists and Torontonians alike.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
This 202-room luxury hotel is situated in a new 66-storey tower on University Avenue at Adelaide Street. Shangri-La Hotel, Toronto occupies the first 17 floors of this development, which incorporates the historic "Bishops Block"- one of the oldest remaining buildings in Toronto. ... more   less 

Additional Information about Shangri-La Hotel Toronto

Address: 188 University Avenue, Toronto, Ontario M5H 0A3, Canada
Region: Canada > Ontario > Toronto > Downtown West
Price Range: $438 - $703 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Toronto 5*
Number of rooms: 202
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Shangri-La Hotels and Resorts, Hotels.com, Priceline, Travelocity and Jetsetter so you can book your Shangri-La Hotel Toronto reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La Hotel Toronto Ontario
Hotel Style:
#1 Family Hotel in Toronto
#3 Business Hotel in Toronto
#6 Spa Hotel in Toronto
#6 Romantic Hotel in Toronto
#8 Luxury Hotel in Toronto
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel Toronto staff and other travellers.
19 questions
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Questions? Get answers from Shangri-La Hotel Toronto staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you have an Amex plat card, use "The fine hotel and resorts" program to reserve your room.”
  • marble heated floors, beautiful
  • bathtub city view (blinds come down for privacy)
 of 5 bubbles Holly_campers, 20 Feb 2017 | Read review
“request for university avenue view”
 of 5 bubbles paulcP7715QY, 3 Jan 2017 | Read review
“Enjoy the lounge in the lobby with live music”
 of 5 bubbles XTCmars, 29 Dec 2016 | Read review
“Ask for a southern exposure as the skyline is superior to the south.”
  • View from the tub! Pretty impressive
  • It was a great hotel centrally located in downtown Toronto
  • Iconic skyline
 of 5 bubbles CanadaClaire, 14 Dec 2016 | Read review
“I guess higher floors room or lower rooms with a terrace regardless, the Location promises great views”
 of 5 bubbles Romperine, 12 Dec 2016 | Read review
5 of 5