Shuter House

Shuter House

Filthy window sill
Traveller (17)
Plastering patchwork on ceiling. Entire room in desperate need of a new coat of paint.
Room & Suite (9)
Dining (1)

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About

2.0
#23 of 24 guest houses in Toronto
2.0 of 5 bubbles
Location
3.0 of 5 bubbles
Cleanliness
2.3 of 5 bubbles
Service
2.2 of 5 bubbles
Value

See why so many travellers make Shuter House their guest house of choice when visiting Toronto. Providing an ideal mix of value, comfort and convenience, it offers a budget friendly setting with an array of amenities designed for travellers like you.

While staying at Shuter House, visitors can check out Chinatown (2.1 km) and Rogers Centre (2.1 km), some of Toronto's top attractions.

The rooms offer air conditioning, and getting online is possible, as free wifi is available, allowing you to rest and refresh with ease.

When you’re feeling hungry, be sure to check out Byblos, Cibo Wine Bar, and The Elm Tree Restaurant, which are some Mediterranean restaurants that are popular with locals and out-of-towners alike.

Looking to explore? Then look no further than CN Tower (1.9 km), St. Lawrence Market (0.8 km), and Distillery Historic District (1.2 km), which are some popular Toronto attractions – all conveniently located within walking distance of the guest house.

At Shuter House, your comfort and satisfaction come first, and they look forward to welcoming you to Toronto.

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Property amenities
Free High Speed Internet (WiFi)
Children Activities (Kid / Family Friendly)
Laundry service
Room features
Air conditioning
Hair dryer
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Budget
Languages Spoken
English, French, Chinese

Location

118 Shuter St, Toronto, Ontario M5A 1V8 Canada
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 93 out of 100
93
Toronto Island Airport
Toronto Pearson Intl Airport
20.7 km
See all flights
Queen
9 minToronto Rapid Transit
33Reviews2Q+A3Room tips
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Detailed Reviews
Rebecca R wrote a review Jan 2020
Keymar, Maryland
3.0 of 5 bubbles
Place was ok, people were nice that operated front door and parking, cheap price for alot of space and amenities, beds were ok, towels were really rough, wifi was nice to have, parking was 12 a day, we stayed in room 4, bathroom was very tiny so if you are a bigger person you wouldn't fit in shower very tight squeeze, very outdated, not really clean, 2 beds and sofa, cable TV, cobwebs on ceiling, walls need paint, very very noisy, walls are paper thin, they say noise needs to be kept down between 8pm and 11am but the people that run the place didnt obey that, the owner had construction going in the house while we were there which woke us up at 9am in the morning which was disrespectful to guests, renovations are nice but not during times when people are staying there, commom area for washing clothes and cooking, very hot in room cant control heat during winter, and you wont get your money back also if you have to leave early. Overall ok for 2 or 3 nights max but not any longer than that. Close to things downtown for walking distance which was nice. Just wasnt comfortable there so glad we left early.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lukas B wrote a review Sep 2014
1.0 of 5 bubbles
I booked an entire apartment at the Shuterhouse 5 months ahead and I paid one night deposit. Despite that when we arrived there the place was double booked and the owner (Linda) moved us to the University apartments in Chinatown. This place was filthy, dirty, moldy, with dirty sheets and towels. mm little daughter got an impetigo in there and I was running to the hospitals instead of visiting places. What is more lINDA charged us 90$ per room per night instead of 70$ per room per night as she had previously said and refused to give us a refund. HIGHLY NOT RECOMENDED. THE OWNER IS NOT A TRUSTWORTHY PERSON
Read more
Date of stay: August 2014
1.0 of 5 bubblesRooms
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
Room Tip: Never ever go to this place!!!! the owner is not trustworthy at all!!!!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karen P wrote a review Jun 2014
Toronto, Canada
1.0 of 5 bubbles
I was sooooo disappointed I actually cried :-( from the broken blinds on the front door (that was filthy ) to the saggy mattress on the bed if I could have found another room anywhere I would have left immediately ...... Please please don't go here
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Date of stay: June 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dana B wrote a review Sep 2015
1.0 of 5 bubbles
I booked this hotel for two days for a conference. The eating area was dim and the fridge was dirty. The free coffee did not include coffee filters, so much for included. My hunt for coffee filters uncovered rodent poisons in amongs the edibles in the kitchen.

The room itself was shabby, the mattress saggy, and dingy overall. The shelf above the coatrack was tacked up with 1x2s. There were no hangers. It was so depressing we couldn't bring ourselves to stay there.

I naively paid for the two nights before a closer examination. I was offered no refund. Later I was notified by booking.com that I was a no show, and charged $210 (which I will not be paying).

Avoid like the plague!
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Date of stay: September 2015
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cruiser Umit wrote a review Sep 2018
Istanbul, Türkiye
1.0 of 5 bubbles
DON'T try to make reservation!! even from BOOKING.COM!!!
They are cancelling your booking without any reason!!!
The main reason is that THEY ARE SELLING FROM HIGHER RATES IF YOU MADE AN EARLY CHEAPER BOOKING!!!
Avoid!!!
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Date of stay: September 2018
1.0 of 5 bubblesRooms
1.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
toluda wrote a review Apr 2017
4.0 of 5 bubbles
I had a surgery sheduled for 7.45,but needed to be at hospital at 6 on a monday morning. Well we decided to book a place to stay instead of fighting the traffic from Brampton. We were very please to see how easy it was to book it. The lady texted back if we had any questions. The room was very clean and very large. We had a private bathroom and private backyard. It was clean. You have to remember this is an older home. We enjoyed our stay and I will be recommending this place. It was quiet. We had a very good night sleep.
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Date of stay: April 2017Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marta f wrote a review Aug 2015
4.0 of 5 bubbles
After reading all the bad ratings, we were very afraid of what we could find. But when we got there... It was just allright. Maybe it's not the cleanest and newest instalations, but it's worth the price you pay. The rooms and bathroom are ok. It's very well located and it's cheap. You got a little kitchen if you want to cook or store food. If you are looking for a centric and cheap hotel this is your place, I would repeat.

Después de leer los comentarios espantosos nos esperábamos una casa horrorosa... Pero esta muy bien! No es el hotel más limpio ni nuevo de la ciudad, pero por el precio que pagas está bien. Habitaciones y baño bien. Tiene una pequeña cocina para uso propio. Muy céntrico y barato. Repetiría.
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Date of stay: July 2015Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Writer4656 wrote a review Sep 2018
Montreal, Canada
+1
1.0 of 5 bubbles
Here are a few photographs of our room at Shuter House. I would have gladly left after the first night, but this property has a no refund policy for cancellations, so my niece and I had to stay for the second night, as I had made reservations for two nights. This was a special trip my niece and I had been planning for months. Our trip was ruined because of this flop house.

When you arrive at Shuter House, you are not greeted like you would be in a regular Inn or B & B, you must first ring the door bell and a disembodied voice gives you the code for the keypad so you can enter the building. The voice also tells you which room you have been assigned. I learned later that the voice belonged to the owner who does not live on the premises. We never got to meet the owner.

This voice gave my niece and I our room number. It happened to be under the stairs, in the basement, not in the main part of the building as you would expect it to be, based on the promotional photographs. After waiting for 30 minutes for someone to come and greet us, and two more conversations at the front door intercom with the disembodied voice , a woman finally showed up. She was not the owner and we were never given her name.

Our room had no closet to hang up our clothes, no phone to call for any assistance, if needed, no toiletries, no face cloth, just one towel for each of us, and getting two keys for each of us was an issue, even though I had indicated we would be two people in the room when I made the reservation.

That first night we only got to sleep around 1:30 am. The walls were paper thin. The noise from people in other rooms walking around, talking, taking a shower, flushing the toilet, etc could clearly be heard in our room under the stairs.

The second day, we moved to a different room on the top floor of the main house. Still no closet to hang our clothes, no toiletries, no facecloths, no customer service. The disgusting photos I am sending are from that room. I asked the woman how I could reach her if I needed anything and was told she also had a room in the building. I never found out where that room was.

Around 10:00 pm that evening I tried to watch TV. It did not work, So again, the only way to speak to someone was to go outside and ring the front door to speak to the disembodied voice through the intercom, because guests are essentially on their own if a problem occurs.The voice told me it was late and no one could help me with the tv. As you will see from the photo the TV screen was broken. Perhaps that was the problem. I then went to sleep having had little sleep the previous night.

Then around 3;30 am, my niece and I were awoken by a man on the porch, screaming aggressively at the top of his lungs. This went on for at least 30 minutes. My niece and I were terrified. Again, because guests are left completely on their own at Shuter House, with no support from the owner, whoever she might be, or staff, I called 911 to request police assistance. When I called I was told they had received a similar call. Perhaps from another guest, perhaps from a neighbor. Certainly not from a Shuter House staff member,since none were on the premises! Finally, the screaming man left the front porch and moved on.

I highly recommend you avoid this property at all cost.
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Date of stay: August 2018
1.0 of 5 bubblesRooms
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kulchershok wrote a review Jun 2017
London
2.0 of 5 bubbles
Shuter House has so much potential - it's a charming house on a row of heritage houses facing Moss Park. Fantastic location and good views. Once upon a time, the design of the place (exposed brickwork, skylight in the stairwell, the shower with its built-in window-wall, wooden indoor shutters...) would have been impressively modern, considering this is a conversion; years later, it is neglected and unloved. If a building could convey depression, this would be it.

It is not the fact that almost everything is shabby or dirty that bothers me. It is the owner's attitude. Selena, who merely works there and welcomed us, was lovely and helpful. I couldn't help feeling sorry for her trying to look after a place like this and probably having to handle complaints every day. It IS cheap. But just a few tweaks that cost very little would make this place great. Example: rather than treat visitors as honoured guests, which should be every guest house's mantra, you feel that you are being patronised like an idiot student. Scruffy notes (see photos) in the common parts, threatening eviction or fines, sharply contrast with Toronto's friendly, welcoming and laid-back vibe. Never presume the worst of your guests! Details such as reachable bedside lamps would have been amazing. Some storage as well. If you are going to put rugs down on a perfectly decent wooden floor, make sure they aren't grubby. Bins emptied more regularly would have been a nice touch. The kitchen area was serviceable, but there was certainly no promised free tea or (real) coffee. Tons of flour though...

How about it, Linda? If the guests do their bit - do the dishes and not smoke pot in their rooms (though I can see why they might want to...) - will you give the place a bit of TLC in return? It deserves a lot more love.
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Date of stay: June 2017
1.0 of 5 bubblesRooms
4.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ilse wrote a review Oct 2015
1.0 of 5 bubbles
A friend and I booked seperate rooms to stay during a conference. I only booked for the duration of the conference, but my friend arrived a few days before it and stayed a few days longer afterwards.
The place looks shabby and quite dirty, but since we were not spending time there except for the nights, it was initially okish for us. But then, at the last night of my stay, my friend was informed that she had to leave her room the next morning and go to another hotel the owner had arranged for her, because a group of people booked the whole first floor of the hotel. No warning in advance, no possibility to switch to another room, no refunds, etc. The next day, my friend tried to talk to the owner again, trying to get anything done (difficult, since the owners English is quite bad). The main reason was the location of the hotel she was supposed to go to: farther away from all the main tourist attractions and in a pretty shady neighbourhood. This conversation lasted very long and emotions ran high. Eventually she did get a refund for the night she had to stay in the other hotel. We later heard this happened multiple times before, so this is definitely not just an incident. It ruined our last day together in Toronto, and will really be a blemish on our memories of this trip.
So all in all, don't go to this hotel! It's not just old, worn out and dirty, but guest are not made feel welcome at all. Even worse, it feels like people are not respected at all, since I would not even ask a non-paying house guest to leave the next morning without any notice and proper alternative!
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Date of stay: October 2015Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from Writer4656
Montreal, Canada8 contributions4 helpful votes
I am not aware of any discount, but would avoid this property. It is a dump with zero customer service. You will be disappointed. My suggestion is to cancel and reserve elsewhere. Anywhere but here.
Answer from deratoul
Milton Keynes, United Kingdom57 contributions8 helpful votes
Don't book it. Waste of money. Get Airbnb in 39 Mutual street much more pleasant. Avoid this one trust me. You be fearing for your life
roxannes112 wrote a tip Jul 2018
Cache Bay, Canada4 contributions3 helpful votes
1.0 of 5 bubbles
"The room was cheap and with all the other expenses they did not advise of cost me more than the room itself."
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Nandita W wrote a tip Jun 2018
Pune19 contributions12 helpful votes
1.0 of 5 bubbles
"Do not go there"
Read full review
Lukas B wrote a tip Sep 2014
4 contributions13 helpful votes
1.0 of 5 bubbles
"Never ever go to this place!!!! the owner is not trustworthy at all!!!!"
Read full review
Not the right property for you?
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LOCATION
CanadaOntarioTorontoDowntown / Cabbagetown / Cabbagetown South / Moss Park / Old Toronto
NUMBER OF ROOMS
10
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Shuter House - Reviews & Photos

Frequently Asked Questions about Shuter House
Which popular attractions are close to Shuter House?
Nearby attractions include St Michael's Cathedral Basilica (0.4 km), Toronto's First Post Office (0.5 km), and Experience Toronto Tours (0.4 km).
What are some of the property amenities at Shuter House?
Some of the more popular amenities offered include free wifi, kids activities, and laundry service.
What are some restaurants close to Shuter House?
Conveniently located restaurants include George Restaurant, The Carbon Bar, and Citrus.
Which languages are spoken by the staff at Shuter House?
The staff speaks multiple languages, including English, French, and Chinese.
Are there any historical sites close to Shuter House?
Many travellers enjoy visiting The Elgin & Winter Garden Theatre Centre (0.6 km), Spadina Museum (3.9 km), and Casa Loma (3.9 km).
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