Isabella Hotel and Suites
556 Sherbourne St, Toronto, Ontario M4X 1L3 Canada
Full view
View all photos(188)188
Room & Suite (71)
Dining (3)
View prices for your travel dates
Contact accommodation for availability.
There are similar hotels available.
View allDid you already book this hotel?
Tell us so we can help you plan.
About
#107 of 127 hotels in Toronto
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Finding an ideal budget friendly hotel in Toronto does not have to be difficult. Welcome to Isabella Hotel and Suites, a nice option for travellers like you.
Close to some of Toronto's most popular landmarks, such as St. Lawrence Market (2.4 km) and Distillery Historic District (2.6 km), Isabella Hotel is a great destination for tourists.
Guest rooms offer amenities such as a flat screen TV and air conditioning, and guests can go online with free wifi offered by the hotel.
Isabella Hotel features 24 hour front desk and outdoor furniture, to help make your stay more enjoyable. The property also boasts free breakfast. If you are driving to Isabella Hotel and Suites, there is paid private parking available nearby.
If you’re looking for an Asian restaurant, consider a visit to Lee Restaurant, Pai Northern Thai Kitchen, or Miku, which are all conveniently located a short distance from Isabella Hotel and Suites.
If you’re looking for something to do, Allan Gardens Conservatory (1.0 km), Royal Conservatory of Music (1.6 km), and Evergreen Brick Works (1.7 km) are a nice way to spend some time, and they are all within walking distance of Isabella Hotel.
Isabella Hotel and Suites looks forward to welcoming you on your visit to Toronto.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Non-smoking hotel
Outdoor furniture
24-hour front desk
Laundry service
Parking
Wifi
Shared lounge / TV area
ATM on site
Room features
Air conditioning
Housekeeping
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Residential Neighbourhood
Budget
Languages Spoken
English
Location
556 Sherbourne St, Toronto, Ontario M4X 1L3 Canada
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 77 out of 100
77
Toronto Island Airport
2.3 km•
See all flights
Toronto Pearson Intl Airport
20.3 km•
See all flights
Sherbourne
3 min•Toronto Rapid Transit
Rental Cars
314 Restaurants
within 1 kilometer
Reviews
Traveller rating
- 30
- 105
- 122
- 67
- 76
Time of year
Traveller type
Language
Selected filters
- Filter
- English
Sort by:
Detailed Reviews
I stayed one night with my b/f here b/c we needed a cheaper place and this hotel looked nice from the pictures and people seemed to have given it good reviews.
We stayed in a standard room. It was pretty small. I think it's fine if you're 1-2 person or staying there just for a night or 2. If you're staying there for a week for an actual vacation, I think you'd need a larger room. In the picture they advertise, they show a bed and tv. That's pretty much the whole room. The only other thing included in the main area was a chair and an end table.
The staff there were friendly and quickly solved our problems/concerns. The only thing is, I thought our problems/concerns were so basic that I found it odd that they overlooked it. At first our tv didn't have a remote control. I wasn't sure if we were supposed to have one or not so we called the front desk and someone came in a few minutes to give us one. It turned out that this control also didn't work, so we called them again and they sent us another one that did work. As we were going to bed and pulled off the covers there was a cigarette burn hole in one of our sheets. It was very late, maybe 12:30am or so. My b/f wasn't concerned about it, but I was. I don't think there should be a hole like that in our sheets. The front desk said that there are no maids at this time but if we want someone could come down and get an extra sheet and we could replace it ourselves. So that's what we did. The guy at the front desk was very apologetic though. It was kinda a hassle, but I thought it was disgusting in to have that cigarette burn hole there in the first place so better to change it myself than sleep on that. These weren't HUGE problems, but I don't think they should've happened.
The area itself around the hotel isn't that great. But it is a 5mins. walk to a subway station, so that is handy.
What I didn't like was that on the website they advertise a standard room for $79. I thought that was how much it would cost. At checkout, the cost was $99. I told them I thought it was $79 and they said that's only during the winter, during the summer all the prices are raised. That's very sneaky b/c they don't say that anywhere. I think they should definitely emphasize that b/c I certainly went there thinking it was only $79/night. If I had know it was almost $100 for a night, I would've just gone to a better hotel that cost $100/night or went to a different hotel for a lower price.
We stayed in a standard room. It was pretty small. I think it's fine if you're 1-2 person or staying there just for a night or 2. If you're staying there for a week for an actual vacation, I think you'd need a larger room. In the picture they advertise, they show a bed and tv. That's pretty much the whole room. The only other thing included in the main area was a chair and an end table.
The staff there were friendly and quickly solved our problems/concerns. The only thing is, I thought our problems/concerns were so basic that I found it odd that they overlooked it. At first our tv didn't have a remote control. I wasn't sure if we were supposed to have one or not so we called the front desk and someone came in a few minutes to give us one. It turned out that this control also didn't work, so we called them again and they sent us another one that did work. As we were going to bed and pulled off the covers there was a cigarette burn hole in one of our sheets. It was very late, maybe 12:30am or so. My b/f wasn't concerned about it, but I was. I don't think there should be a hole like that in our sheets. The front desk said that there are no maids at this time but if we want someone could come down and get an extra sheet and we could replace it ourselves. So that's what we did. The guy at the front desk was very apologetic though. It was kinda a hassle, but I thought it was disgusting in to have that cigarette burn hole there in the first place so better to change it myself than sleep on that. These weren't HUGE problems, but I don't think they should've happened.
The area itself around the hotel isn't that great. But it is a 5mins. walk to a subway station, so that is handy.
What I didn't like was that on the website they advertise a standard room for $79. I thought that was how much it would cost. At checkout, the cost was $99. I told them I thought it was $79 and they said that's only during the winter, during the summer all the prices are raised. That's very sneaky b/c they don't say that anywhere. I think they should definitely emphasize that b/c I certainly went there thinking it was only $79/night. If I had know it was almost $100 for a night, I would've just gone to a better hotel that cost $100/night or went to a different hotel for a lower price.
Read more
Date of stay: August 2005
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Trying to find a hotel to stay in for under $100 CAD in downtown Toronto is quite challenging, let alone trying to find any place to stay during the film festival. I wanted a place to stay that was clean and safe and near public transit.
The hotel is really close to the subway, maybe a 2 minute walk, and it doesn't run under the hotel, so you're not disturbed by trains running all night long.
The lobby was very fancy but the staff could have been a bit more professional. When we checked in, the front desk person was in an arguement with his "roommate" on the phone, and he was loudly complaining to us about the cleaning staff not letting him know which rooms were ready. After being up since the crack of dawn and travelling half way across the country, I did not need want to be kept waiting by this guy nor have to hear his complaining.
Once we finally got into our room we found it was really small and could us a fresh coat of paint and new carpet. The sheets were clean, I didn't see any bugs and the tv worked. The bathroom was small, but really clean and could have used some face clothes. I would probably use this hotel again the next time I visit Toronto, but I would definitely get a bigger room (like one of the suites instead of the standard room).
The hotel is really close to the subway, maybe a 2 minute walk, and it doesn't run under the hotel, so you're not disturbed by trains running all night long.
The lobby was very fancy but the staff could have been a bit more professional. When we checked in, the front desk person was in an arguement with his "roommate" on the phone, and he was loudly complaining to us about the cleaning staff not letting him know which rooms were ready. After being up since the crack of dawn and travelling half way across the country, I did not need want to be kept waiting by this guy nor have to hear his complaining.
Once we finally got into our room we found it was really small and could us a fresh coat of paint and new carpet. The sheets were clean, I didn't see any bugs and the tv worked. The bathroom was small, but really clean and could have used some face clothes. I would probably use this hotel again the next time I visit Toronto, but I would definitely get a bigger room (like one of the suites instead of the standard room).
Read more
Date of stay: August 2005
Value
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is an adequate hotel with LITTLE rooms at a nice price. Like some other reviewers we also had the issue of different price charged to that advertised to their website. We found the room to be spotless including the bathroom but very small, not ideal for a couple but fine as we were there for only a couple of days. The area the hotel is in is not great (as advised by a friend who is a cop in Toronto) but fine as long as you don't spend too much time across the street near the flats. Parking is an issue at this spot but you are close enough to walk into downtown Toronto although it is a decent walk.
We found the staff friendly although not the most professional and on one morning they had run out of breakfast which was included in our rate. The hotel has a nice little beer garden out the front but it wasn't warm enough for us to enjoy it. If you have the money then stay somewhere else, if not then this hotel is ok for a few days.
We found the staff friendly although not the most professional and on one morning they had run out of breakfast which was included in our rate. The hotel has a nice little beer garden out the front but it wasn't warm enough for us to enjoy it. If you have the money then stay somewhere else, if not then this hotel is ok for a few days.
Read more
Date of stay: May 2005
Value
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I've never stayed at such a dirty and bug infested place before. Yes I admit the price was eyecatching, but I found out too late that it was a high price to pay in return. When I first saw a big flat brown spot on my shirt I thought it was a stain or fuzz, it was only when I tried to use my hand to remove it that I realized it was a bug. Totally freaked me out.
I had to see two doctors plus a dermatologist because yes - the condition of my arms and legs were that bad - I had massive huge red swollen bumps and rashes with a hole in the middle of each bump - and I had several - imagine how digusting that looked. The doctor pretty much deducted that it was insects/bug bits and the worst part is that the scars and wounds could take up to a year to heal! This whole experience has caused me a lot of pain and suffering. Ultimately it is your decision, but you should really think twice before staying in a place like this.
I had to see two doctors plus a dermatologist because yes - the condition of my arms and legs were that bad - I had massive huge red swollen bumps and rashes with a hole in the middle of each bump - and I had several - imagine how digusting that looked. The doctor pretty much deducted that it was insects/bug bits and the worst part is that the scars and wounds could take up to a year to heal! This whole experience has caused me a lot of pain and suffering. Ultimately it is your decision, but you should really think twice before staying in a place like this.
Read more
Date of stay: September 2005
Value
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Responded Oct 24, 2005
Since its inception, Isabella Hotel & Suites has never received any complaints about the cleanliness of its premises or its rooms. To the contrary, given the room rate, guests are quite surprised at the cleanliness of the entire hotel. I have worked at this hotel since it opened and have never witnessed any insects. The management and ownership of this hotel are committed to maintaining a clean, safe, comfortable environment for its guests. After reading this review, we retained the services of a pest control company to inspect the premises and find the source of the infestation. We have since been advised that there is no infestation and in fact, no bug problem. This was consistent with our suspicion. Although we regret your stay in Toronto was not pleasant, we feel obliged to respond to your comment and clarify that there are no bugs at the Isabella Hotel. Unfortunately, we are unable to control the transport of insects from one place to another and suggest that perhaps the insect that you saw was transported by you from elsewhere in Toronto. That is the only explanation we, and our the team of pest controllers, could provide. Once again, it is unfortuante your time in Toronto was not pleasant. We welcome you to return to our city and not let this experience sour your image of Toronto.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had booked my stay at Isabella Hotel well in advance... it was supposed to be a two night stay in toronto with my sister and father. The first night we were accosted by bedbugs, we were bitten and discovered one in the bed in the wee hours of the morning-- 5am to be exact. When this was mentioned in to the receptionist, they moved us to a larger, bed-bug free room immediately. Except it wasnt bedbug free!! I couldnt sleep thinking about them and stayed up most of the night CATCHING THEM-- i caught 8 of different sizes, but was still bitten when i would accidentally nod off. I presented all 8 samples the next morning and checked out, never to return again. To be fair, the hotel did not charge us for our stay, but my sister's bites were horrible and so were mine. It really ruined our Toronto experience.
Read more
Date of stay: May 2012Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip:Â ask for a detailed report on latest cleanliness preparation, hopefully by the department of...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
It is all faked. Don`t book the Hotel. It is dirty, the bed towels are used and not cleand. They trheat you like you are not welcome on the front desk and are not helpfull. they are arrogant and not willingfule to help. The whole hotel does not deserve the name as a hotel. Never book it. Trust me.
Read more
Date of stay: February 2012Trip type: Travelled as a couple
Room Tip:Â No good roome, everything is faked on the internet
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed at the Isabella for a business/pleasure visit to Toronto early June. Good location-easily accessible to transportation to attractions. Had some problems with checkin-was twice put into occupied rooms. Straightened out on third try. Was told staff member handling checkin was new. Also had elevator and airconditioning problems during my stay. Elevator was fixed the first day, airconditioning was not which was a problem since there was a heatwave that week. Staff was apologetic and dealings with them were always pleasant. Nice area and good value for the money.
Read more
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Isabella hotel is decent, there is nothing special about the hotel that would make me visit again. My boyfriend and I came to Toronto for New Year's, we wanted something nice but with out spending a ton of money. Pros about this hotel is that it is pretty clean and it is decently located in the city, about a 10 minute drive from the CN Tower and some other attractions. Some of the cons about the hotel is the breakfast was pretty weak, I've stayed at hostels cheaper than this and they had a much better selection. The breakfast consists of cold cereal, muffins, coffee, tea and toast. The first room that we stayed in was VERY small and the bathroom was ridiculously small, due to the door not working we were "upgraded" to a room on the 3rd floor which was bigger and more comfortable. If they aren't busy I would suggest asking to see if they have any bigger rooms. The service was mediocre, we asked for towels because our upgraded room had zero when we first got in and we were told they were doing the laundry. We also called and asked for clean cups after the room was supposedly "cleaned" and we never got them, the service could have been better
There is a parking lot for $15 a day across the street. It was an okay experience for the price I think there could be little better.
Check in is at 3, I would not recommend getting there any earlier. We called before we arrived to say we would be early and if we could get an early check in and they did say it was hard to tell because it all depends on when people check out and the rooms get cleaned. Well we got in at 12 and nothing was done to get us a room earlier than 3. There was about 5 other people that also got in between 1 and 2 and no one was able to check in early.
There is a parking lot for $15 a day across the street. It was an okay experience for the price I think there could be little better.
Check in is at 3, I would not recommend getting there any earlier. We called before we arrived to say we would be early and if we could get an early check in and they did say it was hard to tell because it all depends on when people check out and the rooms get cleaned. Well we got in at 12 and nothing was done to get us a room earlier than 3. There was about 5 other people that also got in between 1 and 2 and no one was able to check in early.
Read more
Date of stay: January 2015Trip type: Travelled as a couple
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Absolutely nothing positive to say about this place. Dont be fooled by the photos. Its dirty, dilapidated and nothing works. Took us three attempts to find a half decent room. First one -supposedly a double - not suitable for one person let alone two. Second room heat stuck on - 30.5 degrees. Third room adequate. Sheets too small for bed so kept slipping off the corners. Bathroom tiny, shower spray goes everywhere except over your body. Curtains too small for windows and hanging off rails. T.V. remotes not working. Room service a joke. Asked for room to be made up twice. This consisted of the quilt being thrown over the undersheets and mattress protector that had slipped off at the corners. There's a similarly priced place a few doors down that we stayed at in the past which is luxurious. Gutted I opted for this disgusting place.
Read more
Date of stay: February 2018Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ok to start off, I was TERRIFIED by all the reviews I read. We booked this hotel on hotwire and were not told which hotel until after we paid. When I read the reviews I didn't hear ANYTHING good.
When we got here I was really surprised. It was clean and organized. The staff was friendly. The hotel is in a fairly decent neighbourhood. 10 minute walk to Yonge street. For the price we paid it was definitely a good stay.
When we got here I was really surprised. It was clean and organized. The staff was friendly. The hotel is in a fairly decent neighbourhood. 10 minute walk to Yonge street. For the price we paid it was definitely a good stay.
Read more
Date of stay: July 2014Trip type: Travelled as a couple
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yes, they have spaces in a lot across the street. Ask for a clicker for the gate at reception. It costs.
Absolutely not!!!! dirty. dilapidated and housekeeping a joke. Dont be fooled by the photos.
They have limited parking spaces in a car park across the road. It's $15 per day but you have to book it at the same time you book the hotel. On Booking website there is a line to tick to get the parking space. You have to go to the hotel first for them to give you a key to open the gate.
…
ALSO KNOWN AS
isabella hotel toronto
LOCATION
CanadaOntarioTorontoDowntown / Saint James Town / Old Toronto
NUMBER OF ROOMS
39
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingIsabella Hotel and Suites - Reviews & Photos
Frequently Asked Questions about Isabella Hotel and Suites
Which popular attractions are close to Isabella Hotel and Suites?
Nearby attractions include Levelup Virtual Reality (0.8 km), Toronto Public Library (0.9 km), and Allan Gardens Conservatory (1.0 km).
What are some of the property amenities at Isabella Hotel and Suites?
Some of the more popular amenities offered include free wifi, free breakfast, and laundry service.
What food & drink options are available at Isabella Hotel and Suites?
Guests can enjoy free breakfast during their stay.
Is parking available at Isabella Hotel and Suites?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to Isabella Hotel and Suites?
Conveniently located restaurants include The Keg Steakhouse + Bar - Mansion, House on Parliament, and Kinka Izakaya Original.
Are pets allowed at Isabella Hotel and Suites?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Isabella Hotel and Suites?
Many travellers enjoy visiting The Elgin & Winter Garden Theatres (1.9 km), Spadina Museum (2.8 km), and Casa Loma (2.8 km).