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Isabella Hotel and Suites

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Isabella Hotel and Suites
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317 Reviews from our TripAdvisor Community

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Showing 222: English reviews
Reviewed 30 September 2016

Not a bad hotel but the lift was very ropey and broke down but probably repaired overnight. Very clunky. Room was good with queen bed, usual furnishings, fridge etc. the shower leaked all over the bathroom floor, which necessitated a change of mat daily. Bed, comfy, but very close to the wall on one side and I kept hitting my...

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Helpful?
Thank Fran D
IsabellaHotelToronto, Guest Relations Manager at Isabella Hotel and Suites, responded to this review

We are sorry to hear that you did not have a very pleasant experience. We are constantly working on improving our interiors and solving the maintenance issues immediately to ensure better service. We sincerely apologize for the inconvenience caused by the elevator. It the one major maintenance issue the hotel has and we are closely working with the elevator company...

Belo Horizonte, MG
Reviewed 29 September 2016 via mobile

The hotel was OK, good location and cleaning. Room also good. The breakfast was too much simple and repetitive, could be better. But something very bad for us happened: we forgot two books and some papers in a drawer when we left. In the same day we called and sent email telling that and asking them to keep our stuff,...

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Helpful?
Thank Roberto A
IsabellaHotelToronto, Guest Relations Manager at Isabella Hotel and Suites, responded to this review

Thank you for staying with us. We are glad to hear that you enjoyed your stay. We apologize for not storing your belongings safely. Our staff might have taken your books to be a part of the Hotel's collection. If we were informed immediately, we would've have definitely stored your papers safely. We always have our guests leaving behind unwanted...

Silver Spring, Maryland
Reviewed 13 September 2016

My wife and I stayed here 3 nights to see the sights of center city; Art Gallery, Eaton Center, Allan Gardens, Royal Ontario Museum, and HarborFront. Our upper floor queen had a comfortable bed, desk with 1 chair, small wardrobe, refrigerator, tea/coffee, and outfitted bathroom with nice simple hot shower. Everything you need in a small well organized space. Breakfast...

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1Thank Gene J
IsabellaHotelToronto, Guest Relations Manager at Isabella Hotel and Suites, responded to this review

Thank you for staying with us. We are glad to hear that you enjoyed your stay. Thank you for taking the time to write the review. We really appreciate it and would love to have you back!! :)

Reviewed 12 September 2016 via mobile

Fascinating building with some similarities to buildings in Paris. Of course nothing will ever match the opulence of Versailles. A great collection of artifacts. We did not use the personal Guide system ; the in-room information sheets were quite good.

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Thank rundmc-Toronto
IsabellaHotelToronto, Guest Relations Manager at Isabella Hotel and Suites, responded to this review

Thank you for staying with us. We are glad to hear that you enjoyed your stay. Thank you for taking the time to write the review. We really appreciate it and would love to have you back!! :)

Port Macquarie
Reviewed 8 September 2016

Great location, 3 blocks from the Sherbourne station and on a bus route to go downtown. Decent size fridge in the room so we found the Supermarket across the road was handy for fruit and drinks etc. Restaurant provides a good selection of affordable meals. Nice to eat breakfast at the out door seating area. Staff were friendly and helpful...

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Helpful?
Thank Sally-1309
IsabellaHotelToronto, Guest Relations Manager at Isabella Hotel and Suites, responded to this review

Thank you for staying with us. We are glad to hear that you enjoyed your stay. Thank you for taking the time to write the review. We really appreciate it and would love to have you back!! :)

Bucharest, Romania
Reviewed 28 August 2016

Nice accomodation; We stayed four nights; Close to the metro station; 20 minute from Union Station metro; Very good beds; Fridge in the room ; close to hotel there are supermarkets and shopping areas; A walking distance to : Royal Ontario Museum (30 min) The brekfact was a little bit.....to italian...lot bread; swits...if you are diabetic.....aolthought they offer fresh watter...

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Helpful?
Thank Maria S
IsabellaHotelToronto, Guest Relations Manager at Isabella Hotel and Suites, responded to this review

Thank you for staying with us. We are glad to hear that you enjoyed your stay. Thank you for taking the time to write the review. We really appreciate it and would love to have you back!! :)

Reviewed 14 August 2016 via mobile

We are currently staying here and as the saying goes "you get what you pay for". Toronto is expensive so we were looking at a cheaper option (still expensive compared to other places in Canada) so chose this hotel. It's located quite a distance from downtown and in a not so friendly area. It may be safe but from what...

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2Thank Lyndal A
IsabellaHotelToronto, Guest Relations Manager at Isabella Hotel and Suites, responded to this review

We are sorry to hear that you did not enjoy your stay. We are constantly working on improving our interiors and solving the maintenance issues immediately. We are also undergoing changes in our housekeeping department to ensure better service. Your review is very valuable to us and we take it seriously. We will do our best to make sure you...

Reviewed 13 July 2016 via mobile

The hotel was cute but not very efficient. One tiny elevator not available during cleaning hours. The staff was for the most part, friendly. Despite not being able to check in early due to too many requests and not being able to check out an hour later, they were willing to hold onto our bags for us so we could...

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Helpful?
Thank Dawn H
IsabellaHotelToronto, Guest Relations Manager at Isabella Hotel and Suites, responded to this review

Thank you for staying with us. We are glad to hear that you enjoyed your stay. Thank you for your time, in writing the review. We really appreciate it and would love to have you back!

Ottawa, Canada
Reviewed 29 June 2016

We stayed at this hotel for a weekend early June to participate as exhibitors on the Trade show at the Westin Conference Centre. Great location close to downtown areas and nice little restaurants nearby to dine out for Mexican , Indian food or Swiss Chalet. The hotel has a patio for some drinks and a bar at the ground floor...

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1Thank puchi2014
IsabellaHotelToronto, Front Office Manager at Isabella Hotel and Suites, responded to this review

Thank you for staying with us. We are glad to hear that you enjoyed your stay. We really apologize, for the inconvenience with the parking. Unfortunately we only have limited spots that has to be reserved in advance. We do not guarantee early check-ins and always try to accommodate our guests, whenever a guest checks out early, both in terms...

Sao Paulo, SP
Reviewed 16 June 2016 via mobile

We stayed at this hotel last december and we Really liked about the structute and room! The only thing that the housekeeping staff forgot to take out our garbage and the amenities weren't replaced at time. The breakfast had Good tastes but the Space was not too big ! We recommend it! Rafael & Noele

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1Thank rafaelrc27
IsabellaHotelToronto, Front Office Manager at Isabella Hotel and Suites, responded to this review

Thank you for staying with us. We are glad to hear that you enjoyed your stay. We really apologize, for the inconvenience and are undergoing changes in our housekeeping department to ensure better service. We also have expanded the breakfast seating in the patio, so you could enjoy the sun. Thank you for your time, in writing the review. We...

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Staying in Downtown

Neighbourhood Profile
Downtown
At the heart of Toronto, Downtown is the destination for cheap eats and fast fashion. Cut through by hip and trendy Yonge Street, the vibe here is young, with a strong student influence from the Ryerson University Campus. As a result, the Downtown area is always in flux: undergoing the construction of new facilities, with fresh retail spaces and pop-up cafes. Home to Toronto's largest indoor shopping mall, a number of vintage cinemas, and a healthy nightlife centered on the area's Distillery District bar and clubs near the East End, it's both an easygoing daytime spot and a popular party place after sunset. It also features some of Toronto's best outdoor landmarks, including Yonge-Dundas Square and the Nathan Phillips Square: perfect for a concert, a skate, or a relaxing sit-down.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included

Additional Information about Isabella Hotel and Suites

Address: 556 Sherbourne St., Toronto, Ontario M4X1L3, Canada
Region: Canada > Ontario > Toronto > Downtown
Price Range: $92 - $179 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Isabella Hotel and Suites 2*
Number of rooms: 39
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Also Known As:
Isabella Hotel Toronto
Isabella Hotel And Suites Toronto, Ontario
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Questions & Answers

Here's what travellers have asked, with answers from Isabella Hotel and Suites staff and other travellers.
4 questions
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Hamburg, New York
over a year ago

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Questions? Get answers from Isabella Hotel and Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“booked a regular Queen room- ask for one of the bigger ones”
 of 5 bubbles Madamtt33, 23 Jan 2017 | Read review
“Very small rooms”
 of 5 bubbles Izabela_UK, 2 Oct 2016 | Read review
“Upper floor in back for quiet.”
 of 5 bubbles 291genej, 13 Sep 2016 | Read review
“Ask for one back from the street.”
 of 5 bubbles Sally-1309, 8 Sep 2016 | Read review
“Stroll around for a better dining experience.”
 of 5 bubbles puchi2014, 29 Jun 2016 | Read review
5 of 5