Nearing 60 years of age, I can state the worst hotel stay of my life. The stench of the outdated carpet and drapes was enough to make you sick. 2 nights, 600 clams Opened the screen door and room door to let air through. Have to say, I'm not typically a picky person. We were only expecting a clean room, comfortable bed. It was too late to cancel, just sucked it up and stayed out of the room as much as possible. Sorry to have to slam them, but until/unless they remove carpet, drapes, wallpaper and clean it all, I wouldn't recommend this to anyone else.
Very clean with nice breakfast included. The location wasn’t great for shopping or downtown Charlottetown but if you have a car it’s ok. Drive up room was helpful but we faced out to an industrial trucking place which wasn’t great to see. Overall basic, clean and no complaints.
We were here for two nights. We did move rooms after first night as we had raucous neighbours who the hotel admitted were staying. Second night was much more peaceful. Rooms are comfortable, clean and well appointed. Breakfast is good but space for service is crowded and requires some navigation. Staff was helpful.
Stayed for 2 nights with wife and our 1yr old exploring PEI and visiting family. The hotel is located on a busy enough road about 10 min (driving) from downtown and close to the airport. The building itself is the standard older style L shaped Comfort Inn you will find in nearly every city in eastern Canada. They were originally built as Journey’s End hotels in the 70s-80s but rebranded to Comfort Inn in the 90s. Older design but they have been updated and taken care of. There are 2 floors but no elevators. Ground is better if you have lots of luggage or a stroller. Most the ground rooms have a sliding door where you can park at your room and unload. The downside of the ground floors is if you have smoker neighbours they will probably hang around outside their patio door smoking near your window. Our room was ground but in the corner of the “L” so no patio door and a smaller window. The rooms are probably in need of an refresh soon since they have a dated feel but there was nothing wrong with them and it was clean. The room had a weird chaise lounge type of chair that took up a lot of space in the room and is not really a chair I would want to sit in. Replacing it with a normal armchair would make the room feel bigger and be more useful. Staff were friendly. The hotel was fully booked both nights but didn’t seem crowded. Breakfast is included and was adequate. Scrambled eggs, bacon, sausage, waffle stations, yogurt, muffins, etc. Would be better with a potato option like home fries or hashbrown. The breakfast room is on the smaller side with a few tables and a outdoor patio. It can be crowded at certain times. One weird thing about the building is that there are no automatic doors at the front entrance, not even the button for disabled access. Makes stroller use or bringing in luggage hard since you need someone to hold door. I would imagine that isn’t great for disabled people.…
I was staying here for a week for work. I work from a desktop computer that I bring with me whenever I go. It requires a wired internet connection. They were unable to tell me over the phone if any of the rooms had an ethernet port(they do not). Not a huge deal, just wanted to know before I pack up a desktop. Upon arriving my room smelled like somebody just finished smoking a pack of cigarettes in it. Employee came in and said "wow that stinks" and went to grab a bottle of spray. I never smelled cigarettes again but that's because the scenty spray fried my sinuses. I asked for a new room but they were at capacity... The next morning I heard somebody complaining about the same smells... Breakfast was the only saving grace. If you dislike the smell of cigarettes, I'd avoid this hotel.…
The day I arrived and during the following days I realized the room had these issues: - The carpet was dirty - The outlets behind the TV had not been cleaned for weeks. - One pillow had a stain (probably blood) - The bathroom’s sink was clogged - The closet still had clothes and jackets from the last passengers. - The coffee maker still had a used coffee bag inside I asked 3 times to move to a different room but the answer always was they were sold out. When I asked on front desk to clean up the room the answer was they clean them every 2 days and I already had 4 days staying at the hotel. The lady at front desk at morning, not nice at all. I’m giving the 2 stars because the guys on the evening shift at the front desk were very nice and helpful.
Recently came to stay in this hotel. Check in process was super easy, staff members was friendly and welcoming.. Room was clean, but the bed was super hard, might as well sleep on the floor.. Nice big breakfast.. Unfortunately we didnt have the best sleep as the baby next door wouldnt stop crying and the paper thin walls wasnt hiding the noise very well.
I would not recommend this hotel. Checked in was given a room key went down to open the room to find someone in the room! Went back to the desk. The clerk was very nice and apologetic. He came down the hall with me to the next room! Again was occupied! So third time finally a room that was empty. The problem I have with this is not only is it unsafe for anyone but I worried the whole time that there may be a key given and if we weren’t in our room that someone could enter our room and either our stuff would be stolen or our things gone through. Never felt at all safe. Went down for breakfast that was late starting. It was suppose to be a smoke free hotel and that’s all we could smell. Had to buy an air freshener for our stay. Just not impressed overall. Sorry to say…
The staff here is awesome, they go above and beyond their duties to help. The general manager was really sweet and helpful too. Rooms were really convenient to drive up and keep our eyes on our bikes. Thanks so much for making our stay that much better. Everything was clean.
I have been staying at this hotel for many years now and out of all the hotels I have stayed at, this is my favourite. The staff here is amazing. Shawna and Laura at the front desk are very accommodating and during this pandemic, their dedication to the hotel is second to none. The rooms are clean and the cleaning staff greet you with a smile if you meet them in the hall. Thanks for making my stay feel like a home away from home