Canadas Best Value Inn & Suites Charlottetown
20 Capital Dr, Charlottetown, Prince Edward Island C1E 1E7 Canada
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US$69
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About
#17 of 25 hotels in Charlottetown
Location
Cleanliness
Service
Value
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Casino and Gambling
Evening entertainment
Kids stay free
Children's television networks
Parking
Pool / beach towels
Outdoor pool
Heated pool
Shallow end in pool
Fence around pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Happy hour
Vending machine
Board games / puzzles
Children Activities (Kid / Family Friendly)
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Car hire
Taxi service
Business Centre with Internet Access
Currency exchange
Newspaper
Non-smoking hotel
Outdoor furniture
Picnic area
Sun loungers / beach chairs
ATM on site
24-hour check-in
24-hour front desk
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Seating area
Coffee / tea maker
Cable / satellite TV
Bath / shower
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Languages Spoken
English, French
Location
62Somewhat walkable
Grade: 62 out of 100
18Restaurantswithin 0.5 km
5Attractionswithin 0.5 km
20 Capital Dr, Charlottetown, Prince Edward Island C1E 1E7 Canada
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319Reviews1Q+A77Room tips
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Basic room with a strange set up! Bathroom and night table were very dusty, we also found a few spiders and ants in our bathroom. Breakfast room was very dark and the included breakfast was unappealing with no plant base option for milk. Very upset that hotel staff decide to KILL the BEE HIVE at the back door rather than have them removed by a bee keeper! Seeing 100's of dead bees on the ground was extremely sad. IN BC WE DONT KILL THE BEES!!
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Date of stay: September 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Canadas Best Value Inn, General Manager at Canadas Best Value Inn & Suites Charlottetown
Responded 2 weeks ago
Thank you for taking the time to provide feedback about your recent stay at our hotel. We value your comments as they help us to improve our services continually. However, we are deeply sorry to learn about the challenges you encountered during your stay. Your feedback about the cleanliness of your room and the presence of insects is troubling, and we sincerely apologize for any inconvenience this may have caused. We will investigate and address these concerns immediately to ensure they do not recur in the future. Regarding breakfast, we understand your desire for more diverse options, including plant-based milk. We are actively exploring ways to enhance our breakfast offerings to cater to various dietary preferences, and your input is valuable in this regard. Lastly, we appreciate your concern about the bee hive located near a main entrance. This was obviously a difficult challenge to overcome, as we had to carefully balance the venerable bee colony, balanced against the health, safety and well-being of guests and staff approaching the high-traffic area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
It was a unplanned trip to PEI with my friend and we booked this hotel at last moment when we just entered PEI. We stayed in one of the drive up rooms (I think 107). Fantastic experience. Comfortable beds, clean nd spacious room, big parking space, friendly staff. If I ever got a chance to travel to beautiful PEI, this hotel will be my 1st choice.
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Date of stay: April 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, General Manager at Canadas Best Value Inn & Suites Charlottetown
Responded Sep 13, 2022
Hello, Thank you so much for your positive feedback! We’re so grateful that you took the time to share your feedback with us and thrilled to hear you enjoyed your stay with us. It’s our pleasure to serve customers like you. Have a wonderful day and hope to see you soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rude staff Room stinks…..seems to be coming thru bathroom drain and toilet Room far from main lobby and restaurant Broken and leaking fridge which leaked onto carpet and created a stink Staff used our towels to lay down on wet carpet and didn’t replace them Tried calling front desk but nobody picked up so I left a message which was never attended to….when we were checking out I asked desk staff about my message I had left and his response was he didn’t know how to screen left messages A/C vents not adjustable so had to stack suitcases in front of vents to be able to sleep No natural light and if u leave door open u lose your privacy
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Date of stay: August 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Room choice at this place is critical so ask for explanations as their website is deceiving
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Canadas Best Value Inn, General Manager at Canadas Best Value Inn & Suites Charlottetown
Responded Aug 8, 2023
We deeply apologize for the series of issues you encountered during your stay, which significantly impacted your first island visit. Your experience falls far below the standard of service we aim to provide, and we're truly sorry for the disappointment and frustration you experienced. We take your feedback seriously and are committed to addressing the concerns you raised. We are conducting a thorough investigation into the issues with the room, including the odor, the fridge, the towel usage, and the lack of responsiveness from our staff. We will also work on improving communication channels to ensure that messages are promptly attended to. Your comfort is our priority, and we're sorry that the A/C vents were not adjustable and that you had to resort to using suitcases to regulate airflow. Additionally, we regret that the room lacked natural light and that you felt compromised between privacy and ventilation. Please understand that this is not the typical experience that our guests have, and we will take immediate action to rectify the problems you encountered. We value your feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Housekeeping staff are dishonest thieves. Horrible experience and horrendous customer service. Had a lot of plaques in the lobby about how great they are with absolutely nothing to show for it. Would not recommend to anyone.
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Date of stay: July 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Canadas Best Value Inn, General Manager at Canadas Best Value Inn & Suites Charlottetown
Responded Jul 31, 2023
We are deeply dismayed by your review and the unfortunate experience you had during your stay with us. Your feedback regarding our housekeeping staff and customer service is both troubling and disheartening. We take accusations of dishonesty very seriously, and we assure you that this matter has been thoroughly investigated. As a warm and inviting accommodation provider that prides itself on delivering exceptional service, we are appalled to hear that you had such a negative encounter. We extend our sincerest apologies for failing to meet your expectations and for any inconvenience caused during your visit. Regarding the plush toy you left behind, we genuinely regret the loss, but we must clarify that our team diligently searched for it after your departure. While we are disappointed that we couldn't locate it, we cannot accept being labeled as "thieves" due to this unfortunate incident. Rest assured, we did everything in our power to locate the item, and it is disheartening to be accused unjustly. We acknowledge that the plaques in our lobby represent the positive experiences of satisfied guests, and accredation and licencing of the property, and we strive to earn each accolade genuinely. However, we also recognize that not every guest will be satisfied with our services despite all the best efforts, which we must apologize for and find sincerely regrettable.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed in the 'motel' part and it was OK. We had the double bed room first, and the bathroom is too small for two women and all of our 'stuff'. We switched to the larger suite for the last night and it was much better. The suite was bigger and had sliding door access to a private patio. The rooms are dated, but otherwise clean. I'm giving 4 stars because of our experience with Sam, the front desk clerk, who was exemplary. He was friendly, accommodating, and he gave us very good recommendations for places to visit. We witnessed his patience and professionalism as he attempted to assist a very unpleasant guest who was extremely unhappy (not about anything the hotel or its employees said or did). Not once did he lose it, when he had every right to! It's in a decent location, not far from the tourist areas, and within quick distance of all the regular amenities. We did not eat breakfast there. If you prefer a hot breakfast, there is a Sizzlers a short drive away (as well as the usual Timmies and Mickie D's). …
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Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Canadas Best Value Inn, General Manager at Canadas Best Value Inn & Suites Charlottetown
Responded Jul 25, 2023
Thank you for sharing your detailed feedback regarding your recent stay in our motel. We truly appreciate your comments and are glad to hear that you had an overall positive experience. We apologize for the inconvenience you faced with the smaller double bed room. We understand how important space and comfort are, especially when accommodating two guests with their belongings. However, we're delighted that the larger suite provided a more comfortable and enjoyable stay for your last night. We're thrilled to know that Sam, our front desk clerk, left a lasting impression on you. Providing excellent customer service is a priority, and we will surely commend him for his friendly and accommodating assistance. It's fantastic to hear that he was able to offer you valuable recommendations for places to visit during your stay. We're happy that you found our location convenient and easily accessible to various tourist spots and amenities. We hope you had a great time exploring the area. Thank you once again for choosing to stay with us and for taking the time to share your experience. We value your feedback and will use it to improve our services. We hope to have the pleasure of welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very disappointed in the service given at this place. Sink had food in it from previous people and refrigerator was broken.We complained at desk as had slot of perishable food and they advised would be 5 hours .. We repacked our cooler as had places to go and came back later to find a new refrigerator still in the box outside our door ..Man at desk advised me my daughter and could move it in and take out the old one. Great service…He finally did his job and got it in for us. The continental breakfast was sufficient but room is so small everyone is bumping into each other. Our door had a gap in it we had to stuff with paper so a rodent wouldn’t get in and patio door was filthy around the moulding. I called to complain to Expedia tho they would do Nothing for us nor would this hotel… Will never stay here again…The hospitality industry has declined so much and is no longer about the paying customer but the greedy owners.. …
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Date of stay: June 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Canadas Best Value Inn, General Manager at Canadas Best Value Inn & Suites Charlottetown
Responded Jul 17, 2023
We are truly sorry to hear about your disappointing experience at our hotel. Please accept our sincerest apologies for the issues you encountered during your stay. It is disheartening to hear that our service and the condition of your room fell below your expectations. We take your feedback seriously, and we will address each concern raised to prevent such incidents from recurring in the future. We deeply regret the inconvenience caused by the food left in the sink and the broken refrigerator. Your frustration is understandable, and we apologize for the delay in resolving these issues. We apologize for any miscommunication or inconvenience caused by the replacement of the refrigerator, and we appreciate your understanding in assisting with the transfer. We have reviewed the details of the refrigerator replacement with our team, and understand a dog was left unattended in the room - which for the safety of the guest's pet and our staff, is against our policy to enter to complete the replacement until you returned. Regarding your complaint to Expedia, we apologize for any inconvenience caused. While we cannot control the policies or decisions of third-party booking platforms, we apologize for any lack of support you encountered during your interaction with them. We pride ourselves as a locally-owned business, with values conforming to responsible members of our community. We maintain our rates to be the best value in our market, and are thrilled to welcome families to share our beautiful island. Our operating objective is focused on ensuring that we deliver consistent, quality accommodation at the best value to consumers - while being responsible to our community and ensuring all staff and guests are treated with respect while on our property.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Staff at the desk were friendly, basic, clean hotel room but a bit dated. Our room on second floor was loud at night (banging pipe sounds, close to stairwell and not tight shutting door and noisy AC unit). Continental breakfast and pool were nice. Not really anything within walking distance, no side walk either so made navigating without a car for a day a but trickier with small kids
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Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Canadas Best Value Inn, General Manager at Canadas Best Value Inn & Suites Charlottetown
Responded Jul 17, 2023
Thank you for taking the time to provide feedback on your recent stay at our hotel. We appreciate your kind words about our friendly staff and our clean, basic hotel rooms. However, we apologize for any inconveniences you experienced due to noisy facilities. Your comfort is our top priority, and we regret that we fell short of your expectations in these areas. We also apologize for any inconvenience caused by the location of your room near the stairwell and the door not shutting tightly. We will review your comments with our team to identify areas for improvement and take necessary measures to enhance the comfort of our guests. On a positive note, we are glad to hear that you enjoyed our continental breakfast and had a pleasant time at our pool. We strive to provide a variety of options to start our guests' days off right and create an enjoyable atmosphere for relaxation.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Away from the petite Charlotte town a quiet place this hotel was. We were directly into our room as the vehicle was parked infront of our room itself ! The round tables and the writing table were a bonus for a person who gives travel writing it's due when silence pervades the room at the end of the day ....The room was a large one and the comfort level was good. The long drawn transfer of luggage from car to lobby and the lift and on the room was missing ! A great relief in case of a one night stay ! Breakfast had limited options but nevertheless was good.... Looking out of the window in a rather crammed breakfast lounge was fine given the need to hurry up and leave for Charlotte town ....
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Date of stay: October 2022Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Go for the breakfast or you shall to wait for a hot cheese toast ! The sprawling place is ...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Canadas Best Value Inn, General Manager at Canadas Best Value Inn & Suites Charlottetown
Responded Mar 15, 2023
Hi Prasad! Thank you so much for taking the time to leave your comments. We are thrilled to hear you enjoyed your stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here two nights. We appreciated the direct access to our room. Although the room is tired and could use an upgrade there is everything you need in the room. I liked the separate eating table and the separate desk area. Things to improve on. There were cobwebs in one corner of our room and one of the light bulbs over the table was burned out. There was no light on the desk and got dark at night. The breakfast was the standard hotel breakfast, no issues or recommendations. Somehow our room cards did not work on day two for some reason. The person at the front desk attended to it.
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Date of stay: September 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, General Manager at Canadas Best Value Inn & Suites Charlottetown
Responded Oct 16, 2022
Hello hsumelo, Thank you for the feedback. Our guest feedbacks and suggestions are always our priority. We will use your input and when you visit us again you will see the changes. You have a wonderful day.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here recently and had a good experience. Clean tidy room. Adequate breakfast, affordable. Will definitely stay here again. It was difficult to get a taxi and none were to be had due to a shortage of drivers and cabs, This was not the hotels fault. One of the check in staff was going off duty and he ran me downtown., Thanks again.
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Date of stay: September 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, General Manager at Canadas Best Value Inn & Suites Charlottetown
Responded Sep 20, 2022
Hello Johan, Thank you for the feedback. We are glad you had a great time during your stay. We are looking forward to see you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$80 - US$121 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
canada`s best value hotel charlottetown, canada`s best value inn and suites, rodd confederation hotel
LOCATION
CanadaPrince Edward IslandCharlottetown
NUMBER OF ROOMS
62
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Claim Your ListingCanadas Best Value Inn & Suites Charlottetown (C̶$̶1̶3̶4̶) C$86 - UPDATED 2023 Prices, Reviews & Photos (Prince Edward Island) - Motel - Tripadvisor
Frequently Asked Questions about Canadas Best Value Inn & Suites Charlottetown
Which popular attractions are close to Canadas Best Value Inn & Suites Charlottetown?
Nearby attractions include Owls Hollow Playland (0.3 km), Charlottetown Mall (0.4 km), and Cineplex Cinemas Charlottetown (0.4 km).
What are some of the property amenities at Canadas Best Value Inn & Suites Charlottetown?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Canadas Best Value Inn & Suites Charlottetown?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Canadas Best Value Inn & Suites Charlottetown?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Canadas Best Value Inn & Suites Charlottetown?
Yes, free parking is available to guests.
What are some restaurants close to Canadas Best Value Inn & Suites Charlottetown?
Conveniently located restaurants include MR Seafoods, Boston Pizza, and Kings BBQ & Chinese Food.
Are there opportunities to exercise at Canadas Best Value Inn & Suites Charlottetown?
Yes, guests have access to a pool during their stay.
Are pets allowed at Canadas Best Value Inn & Suites Charlottetown?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Canadas Best Value Inn & Suites Charlottetown?
The staff speaks multiple languages, including English and French.
Are there any historical sites close to Canadas Best Value Inn & Suites Charlottetown?
Many travellers enjoy visiting St. Dunstan's Basilica (3.8 km), Beaconsfield Historic House (4.0 km), and Port-la-Joye - Fort Amherst (7.9 km).
Does Canadas Best Value Inn & Suites Charlottetown have any great views?
Yes, guests often enjoy the city view available here.