First time at the Holman Grand Book for a 3 night stay Dec 30th to Jan 3 2023 The Hotel Room was Modern Spacious and It didn't have carpet in the room which was fantastic no sticky smelly carpets like other hotels check in was fast parking was easy room was clean the ladies had a 90 min massage and facial for $99 we came out floating this spa treatment was exceptional Yes it's a little bit pricey but well worth the treat and I would definitely stay at the Holmangrand again when visiting beautiful PEI
This is an impressive pet friendly hotel with a perfect location in downtown Charlottetown. Pretty well everything is within walking distance- the Confederation Center, the waterfront, hiking trails, shops and restaurants. You can expect a warm welcome at the front desk and an immaculately clean room with a comfortable bed. Bonus - the rooms have no carpets and there is a small window to let in fresh air! If you don’t find one of their cozy bathrobes in your closet, advise the front desk and they will make sure you have one for your stay. I highly recommend the Holman Grand Hotel for a visit to PEI’s beautiful capital city.
I'd like to leave a great review, because so many of the staff were lovely and helpful. However, the same cannot be said for their guest services manager, Luke Thompson. I have travelled all over the world and stayed in countless hotels, and NEVER encountered such terrible customer service. This man is rude, condescending, and unprofessional. He actually made my wife cry, and we were only trying to ask a simple question. He will be the solo reason we never return to this hotel, and that's unfortunate. Do better, Holman, this staff member is ruining your reputation!
Back for another stay in august. Hotel spotless as was the room. Staff as always pleasant and friendly. Luke is a great asset as supervisor on the front desk. Great new restaurant just a block Away - the sea rocket. Excellent bar seating for drinks and oysters!
Absolutely disgusting experience at front desk check-in : absolutely inexcusable. It's months later and still no resolution from hotwire or the GM of this property. For a luxury hotel with such high prices one would expect basic courtesy and decency at check-in. I've travelled all over the world and by far this was the worst treatment at a hotel I had ever experienced. I am not going to get into specifics here but multiple Emails to the GM were not adequately addressed.
My family and I stayed here for two nights. We found the rooms to be spacious, clean, comfortable but most important QUIET. The staff was most helpful when we had questions. Having a central a/c system is a bonus (individual control) since it helped to keep the room a stable temperature and contributed to how quiet the room was compared to places with individual heating/cooling units as part of the room. The hotel is centrally located and close to the main area with restaurants.
First off, great location and valet parking is convenient. We had a corner room with a great view and was overall clean. The shower stall is odd- no door which means the floor gets quite wet & the bath mat then becomes useless especially after 4 people. And why do rooms that can hold 4 people (and booked for 4) only have 3 towels on arrival. Our bed was "ok", I slept in a hole for 3 nights. As others have said, not enough plugs for device charging or in odd spots. Our room got tidied daily but complimentary toiletries (shampoo, body lotion/wash) were never replenished which is odd for the price per night and a hotel at this level. Some front desk staff didn't seem happy to be there as well, no greeting or smile when you enter the lobby. After 2 yrs of Covid you'd think they would be happy to have visitors again.…
We stayed here for 2 nights on our tour. Th hotel is modern and the rooms were clean and comfortable. The staff was friendly. It is located above the mall and within easy walking distance of restaurants and shops.
Good location for touring downtown Charlottetown. We booked a Superior Room with 2 queen beds. Room was basic, nothing special. The air conditioning was very noisy so I suggest ear plugs if you are a light sleeper. Washroom was small and there was no door on the shower which resulted in water pooling on the floor outside the shower area. Some of the staff were very friendly and helpful, others not so much. Daily housekeeping was appreciated but apparently you have to specify what you want as far as services for example if you want the beds made. Pool area was fun, but when the three of us arrived there was only one towel to share.
This hotel is “class” all the way….unbelievably courteous and friendly staff, fabulous location, beautiful clean rooms….just a pleasure! I felt like a “Princess” and as I was there for my bday celebration….it was wonderful!!! We will absolutely be back!!!! Love love loved Charlottetown as well!!
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