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Do not stay here. In the middle of no where with terrible customer service. I was charged by the hotel when I actually paid using my Hilton points. I’ve been hearing I’m getting a refund for over a week now and unfortunately they are just...More
1 Thank MilanaL
Response from Sarah_Elhanachi, Guest Relations Manager at Hilton Montreal/LavalResponded 3 weeks ago
Bonjour Mrs Levin,
We once again apologize for the mistake that was committed on your reservation. As explained by our Accounting Manager, the refund has been processed on our end last week, as shown on the folio that was sent. However, some banks take longer...More
It looks like Hilton is working hard to update their hotels, which also seems to be the case with the Hilton Laval Montreal. It's clear from the outside that the hotel is not amongst the newest buildings, but once inside you quickly forget this. All...More
Thank ThomasEMM
Response from Sarah_Elhanachi, Guest Relations Manager at Hilton Montreal/LavalResponded 12 February 2018
We would like to thank you for taking the time to leave a review on TripAdvisor. Your comments and suggestions are very important to us to improve the service we provide our guests. We are glad to notice that you have enjoyed your stay and...More
We stayed there for a couple nights and loved everything about it. The staff were great, friendly, and helpful. The breakfast was good and the location is right off the highway so it was very convenient.More
Thank Dara P
Response from Sarah_Elhanachi, Guest Relations Manager at Hilton Montreal/LavalResponded 4 weeks ago
We would like to thank you for taking the time to leave a review on TripAdvisor. Your comments and suggestions are very important to us to improve the service we provide our guests. We are glad to notice that you have enjoyed your stay and...More
My family visited this hotel because we had to vacate our home for a few days in the coldest weather in years. The care that we received was outstanding. Manon at the front desk was extra nice and attentive. Shaoli was also very helpful. And...More
2 Thank manseekingfood
Response from Sarah_Elhanachi, Guest Relations Manager at Hilton Montreal/LavalResponded 6 March 2018
We would like to thank you for taking the time to leave a review on TripAdvisor. Your comments and suggestions are very important to us to improve the service we provide our guests. We are glad to notice that you have enjoyed your stay and...More
We stayed at Hilton Laval while going to a show in Laval, warm welcome from the staff during check-in and check out, very easy to be answered in French or English, Hilton Laval is on the top of my list regarding luxury hotel in the...More
Thank AnnThi
Response from Sarah_Elhanachi, Guest Relations Manager at Hilton Montreal/LavalResponded 18 February 2018
We would like to thank you for taking the time to leave a review on TripAdvisor. Your comments and suggestions are very important to us to improve the service we provide our guests. We are glad to notice that you have enjoyed your stay and...More
Response from Sarah_Elhanachi | Property representative |
Bonjour,
Unfortunately, our hotel does not offer a shuttle service. However, you may use a taxi service, a limousine service or there are also many car rental stores located near the hotel. Thank you.
I don't know if it's too late for you, but you can get to the Montmorency Metro in Laval using a city bus down Le Corbusier, which is a major north/south street about a 4 minute walk from the hotel. The AMT web site predicts... More
I don't know if it's too late for you, but you can get to the Montmorency Metro in Laval using a city bus down Le Corbusier, which is a major north/south street about a 4 minute walk from the hotel. The AMT web site predicts 14 minutes to get to the subway station at Montmorency; from there you can enter destinations by metro. I think you're talking about 25 to 30 minutes from Laval to downtown (i.e. metro Peel or McGill). Try this site for more: amt (qc ca)